Date Received: 2024-01-19
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have ask for my agreement and my written consent acct # XXXX and XXXX as a consumer I am OPTING OUT of any and all written, unwritten, verbal, and nonverbal agreements I may or may not have as of the day this dispute is received. pursuant ; 15 U.S. Code 6801 - Protection of nonpublic personal information ( a ) Privacy obligation policy It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. ( b ) Financial institutions safeguards In furtherance of the policy in subsection ( a ), each agency or authority described in section 6805 ( a ) of this title, other than the Bureau of Consumer Financial Protection, shall establish appropriate standards for the financial institutions subject to their jurisdiction relating to administrative, technical, and physical safeguards ( XXXX ) to insure the security and confidentiality of customer records and information ; ( XXXX ) to protect against any anticipated threats or hazards to the security or integrity of such records ; and ( XXXX ) to protect against unauthorized access to or use of such records or information which could result in substantial harm or inconvenience to any customer. 15 U.S. Code 6802 - Obligations with respect to disclosures ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. ( b ) Opt out ( XXXX ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; 15 USC 1681n and 1681o ( a ) In general. Any person who willfully fails to comply with any requirement imposed under this title with respect to any consumer is liable to that consumer in an amount equal to the sum of ( XXXX ) ( A ) any actual damages sustained by the consumer as a result of the failure or damages of not less than {$100.00} and not more than {$1000.00} ; or ( B ) in the case of liability of a natural person for obtaining a consumer report under false pretenses or knowingly without a permissible purpose, actual damages sustained by the consumer as a result of the failure or {$1000.00}, whichever is greater ; 16 CFR 313.2
Company Response:
State: DE
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-15
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states, " There is a need to ensure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account has adverse items they are reporting again without my permission, which is against the law and harms me financially. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. Remove all circled items on this account immediately.
Company Response:
State: CT
Zip: 06492
Submitted Via: Web
Date Sent: 2024-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Complaint : See complaint CFPB XXXX submitted for Capital One 0n XX/XX/XXXXXXXX I hired an attorney Counselor XXXX XXXX to represent me in a lawsuit against Capital One because Capital One Credit Card has ignored my multiple requests and caused a lot of damages. Issue # 1. On XX/XX/XXXX I made a usual payment of {$29.00} through the capital one credit card automatic payment. After checking my bank account the following day, I noticed Capital One credit card has posted {$85.00} instead without my authorization. I contacted capital one credit card and I made a dispute. I spoke to three different agents asking to refund the balance. Agents refused to made the refund. I received a letter from the credit card company denying the refund. I did not have enough money in my account. After paying other credits, my balance went to {$1.00}. I can not afford extra money flowing out of my account. Capital One customer service has ignored my request. Issue # 2 Capital One credit card damaged my credit score and due to their negligence I other credit cards has reduced the line of credit. On XX/XX/XXXX, Capital One credit card received a balance transfer from Costco XXXX card of {$3600.00}. On XX/XX/XXXX at XXXXXXXX XXXX central time I contacted Capital one credit card and agent XXXX answered the phone, I asked him to send the check to a new XXXX XXXX XXXX is XXXX XXXX XXXX XXXX, NY XXXX. The agent took the information and updated it on their system. However, agent decided to ignored my request and sent it to the old XXXX XXXX . I asked agent XXXX to repeat the new address because I wanted to make sure I receive the check. I was out of work and I did not have money to pay the credit cards. Agent XXXX said the check will arrived 7-10 business. However, check never arrived. On XX/XX/XXXX at XXXX contacted credit card again and an agent told me, check was on the way. I waited for the time limit advised by the agent and the check did not arrive. On XX/XX/XXXX I contacted Capital One Bank again and I asked why the check did not arrived. The agent told me because the check went to the old address. I was upset because Capital one ignored to update my address information. credit card. I did not have money to pay for the credit cards, food, transportation etc. I was out of job with no money whatsoever. I requested for another check and once again second check never arrived. On XX/XX/XXXX, I made another request for the check. I asked to speak to a supervisor. Supervisor, was not cooperating with my complaint and covered up the staff negligence. Supervisor told me check was going to be sent again and I needed to wait 7-15 days. I asked supervisor why staff keep sending the check to a different add. Supervisor told me check is going to be sent to the new address on file. I asked if check can be sent via XXXX and supervisor says no. Once again, I waited for the check and it never arrived even after presenting my request to a supervisor. I contacted again the credit card customer service line and I request the check sent again. Finally, I was able to receive the check on XX/XX/XXXX after all the hardships and damages Capital one credit card made me go through while I was waiting for the check.. My credit cards had reduced credit limits, my credit score went down and I am not able to receive balance transfers due to my credit score damage. On XX/XX/XXXX, I requested from capital one and XXXX credit card a cash advance, to pay credit card bills. Capital one credit cards payments are {$29.00} every month.
Company Response:
State: NY
Zip: 11373
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-13
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: thank you for admitting that XXXX of my XXXX attempts to pay off my total balance of {$100.00}. If my balance on XX/XX/XXXX was {$100.00}. then on XX/XX/XXXX. My balance was still {$100.00}. On XXXX XXXX balance was still {$100.00}. At XXXX XXXX XXXX XXXXXXXX in your response you confirmed that this transaction of {$100.00}. was succesfully paid. my balance of {$100.00} is subtracted by my payment of {$100.00}. At XXXX XXXX. on XXXX XXXX.currently makes my total balance at XXXX XXXX XXXX XXXX XX/XX/XXXX equal what amount? would you like to grab your calculator? accounting is apart of your banks fiduciary duties! at XX/XX/XXXX at XXXX XXXX. my balance would be {$0.00}. ARE YOYU WITH ME SO FAR? .DOES THIS MAKE SENSE? AT THIS POINT AND TIME YOU SHOULD BE ABLE TO CALCULATE A XXXX BALANCE. on XX/XX/XXXX. I make a transaction to XXXX XXXX in the amount of {$170.00} which i will attach with this. this doesn't process with XXXX XXXX till following day. but balance show up on my statement I imagine same day XXXX XXXX. On XXXX XXXX what is my balance? anything over {$170.00} is what you owe me! can you show me where I spent any more money ( or have made any other transaction other than that {$170.00} with XXXX XXXX. )? No so how did I manage to get an over draft fee? how did i get a balance that is more than {$170.00}? especially since you confirmed that i had a balance of {$0.00}. As of XXXX XXXX. on XX/XX/XXXX. thank you for your time. XXXX XXXX p.s. XXXX really needs to stop letting Customer Service act as bankers and accountants. It is trully sad how XXXX you XXXX XXXXXXXX are over there at capital one and between NEGLIGENCE FAILURE IN ACCOUNTING SHOULD HAVE YOUR BANK FINED AND PUNISHED. FOR YOUY ARE UN EQUIPED TO MEET YOUR FIDUCIARY DUTIES
Company Response:
State: NV
Zip: 89148
Submitted Via: Web
Date Sent: 2024-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-16
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: On XX/XX/XXXX, I received the attached letter from a company called XXXX XXXX XXXX attempting to collect on a debt for an XXXX account from XXXX plus years ago. I have filed a CFPB complaint with XXXX on a prior collection attempt from 3 years ago and they sent me a letter RE : CFPB Case # XXXX on XX/XX/XXXX stating that their records do not show this debt. This company XXXX XXXX XXXX XXXX is constantly calling myself and my relatives and tries to collect on a debt that would be time barred if it was real. They are in violation of consumer law section 1006.26 ( Collection of TimXXXX Barred Debts ) which states that ( b ) Legal actions and threats of legal actions is strictly prohibited. A debt collector must not bring or threaten to bring a legal action against a consumer to collect a time barred debt. The attached letter received today is a direct violation of this rule. It has a series of references to XXXX, XXXX, Bank XXXX and lawsuits. I filed an additional complaint against XXXX as they are listed as the original creditor on this letter. However, they responded that they have no record of this debt and that we must reach out to Capital One as they may have bought this debt from XXXX. Please see attached letters. I need to have Capital One confirm that this debt never existed in their records and this collection effort is not on behalf of their company.
Company Response:
State: NJ
Zip: 07090
Submitted Via: Web
Date Sent: 2024-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-16
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX XXXX XXXX - Sent the following to the company via certified mail and have since recieved no response : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Utah, XXXX CapitalOne Representative- I spoke with a representative on XX/XX/XXXX who advise me that I need to send this document into your team as well as your Fraud Department XXXX Below is a snippet of my credit report that reflects someone elses account that I did not authorize to be added to. I was FRAUDULENTLY added to this account without my consent and wish to have this account removed from my CapitalOne profile ( if it is still attached ) and also removed from my credit profile. XXXX Account # XXXX High Balance {$1600.00} Last Verified XX/XX/XXXX Date of Last Activity XXXX Date Reported XX/XX/XXXX Date Opened XX/XX/XXXX Balance Owed {$0.00} Closed Date XX/XX/XXXX Account Rating Closed Account Description Account relationship terminated Dispute Status -- Creditor Type Banks and XXXX XXXX XXXX Account Status Closed Payment Status Paid or paying as agreed Creditor Remarks -- Original Creditor -- Payment Amount {$0.00} Last Payment -- Term Length -- Past Due Amount -- Account Type Revolving account Payment Frequency Monthly Credit Limit {$1500.00} XX/XX/XXXX I again sent the following document to the company via Certified mail and have since still recieved no response : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Utah XXXX XXXX CapitalOne Representative- I spoke with a representative on XX/XX/XXXX who advise me that I need to send this document into your team. Below is a snippet of my credit report that reflects someone elses account that I did not authorize to be added to. I was FRAUDULENTLY added to this account without my consent and wish to have this account removed from my CapitalOne profile ( if it is still attached ) and also removed from my credit profile. XXXX Account # XXXX High Balance {$1600.00} Last Verified XX/XX/XXXX Date of Last Activity XX/XX/XXXX Date Reported XX/XX/XXXX Date Opened XX/XX/XXXX Balance Owed {$0.00} Closed Date XX/XX/XXXX Account Rating Closed Account Description Account relationship terminated Dispute Status -- Creditor Type Banks and XXXX XXXX XXXX Account Status Closed Payment Status Paid or paying as agreed Creditor Remarks -- Original Creditor -- Payment Amount {$0.00} Last Payment -- Term Length -- Past Due Amount -- Account Type Revolving account Payment Frequency Monthly Credit Limit {$1500.00}
Company Response:
State: FL
Zip: 326XX
Submitted Via: Web
Date Sent: 2024-01-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I submitted a claim on XX/XX/2024 and the claim number was : XXXX. Since that time I received a check on XX/XX/XXXX from Capital One for {$230.00}. The amount I requested was {$470.00} or the equivalent in reward miles which was exactly the amount that I lost when Capital One closed my account. I phoned Capital One on XX/XX/XXXX to tell them I do not intend to cash the check at this time and hope and expect that they will do the right thing and remit an additional {$230.00} that I am still owed.
Company Response:
State: CA
Zip: 94941
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-16
Issue: Problem with a company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: I trust this letter finds you well. I am writing to address a matter of concern regarding the reporting of an account on my credit profile with Capital One. My name is XXXX XXXX, and I have identified discrepancies related to a paid collection/charge-off that remains unresolved despite my numerous attempts to initiate the validation process. According to the Fair Credit Reporting Act ( FCRA ), I have the right to ensure that the information reported on my credit file is accurate, and I have taken the necessary steps to exercise this right. I have made several attempts through credit bureaus and collection agencies to validate the mentioned account, yet I have not received any response to date. Upon reviewing my credit report, it has become apparent that reasonable procedures were not conducted in the validation of this account. I have reason to believe that there are current violations related to the reporting of this account, and there are unverified accounts that warrant further investigation. I am reaching out to request Capital One 's prompt attention to this matter. I kindly ask for a comprehensive investigation into the validation of the specified account and the associated reporting. It is essential to rectify any inaccuracies promptly, as the discrepancies in my credit report may have an adverse impact on my creditworthiness. Enclosed with this letter, you will find supporting documentation, including copies of relevant credit reports and any correspondence sent to the credit bureaus and collection agencies. I am prepared to provide any additional information necessary for a thorough examination of this matter. I appreciate your prompt attention to this issue and request your cooperation in resolving this dispute as expeditiously as possible. Accurate and fair credit reporting is crucial for both consumers and creditors, and I trust that Capital One will take the necessary actions to address and rectify this situation. Thank you for your understanding and cooperation.
Company Response:
State: TX
Zip: 75115
Submitted Via: Web
Date Sent: 2024-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-16
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Good Day... And thank you for helping me with this issue on my Credit Profile. Credit is one of the most important part of our finances... so I thank you for what you do here at the CFPB! My name is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX called- XXXX XXXX XXXX XXXX XXXX ) - XXXX XXXX XXXX XXXX XXXXXXXX ) I have over XXXX XXXX in my XXXX XXXX and a very large following on social media. One of the things XXXX XXXX XXXX XXXX XXXXXXXX is that many of the big banks have pre-qualification tools to help consumers see if they would be approved for Credit Cards WITHOUT taking an inquiry. That being said, I am well aware of XXXX, XXXX, Capital One requirements for approval. I now have been told by Capital One that i was prequalified for several of their cards ( approval attached ) therefore I applied - BOTH times denied for a card. I send hundreds of people to Capital One ever single month ... people with missed payments and bad credit are approved ... and somehow I am denied. I have over 20 credit cards with fantastic credit history, low utilization and a great mix of Credit. Cap One still denies me for some reason. I use all my credit cards wisely and responsibly and my credit profile / histroy shows that. If Capital one is going to deny me, I demand they remove the credit inquiries from both XX/XX/XXXX and XXXX XXXX XXXX XXXX I am very well aware that the prequal does not guarantee one may qualify for a new card, but with my profile ... and my 2 most recent cards granting me {$24000.00} and {$28000.00} Credit limits... there is no reason for Capital One to deny me. If they are going to deny me... I demand the inquiries be removed IMMEDIATELY I greatly appreciate your help on this matter... I understand how important credit is to all citizens of this country just like you... and I thank you for all that you do to help protect all consumers in this nation!
Company Response:
State: PA
Zip: 18974
Submitted Via: Web
Date Sent: 2024-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: IN SHORT : I submitted the attached to the CapitalOne credit card company re : an apparent scam perpetrated on our traveling group in an attempt to have a {$700.00} charge by removed from my credit card charges. CapitalOne unreasonably and, what appears to be, in a knee- jerk manner, sided with XXXXXXXX XXXX XXXX XXXX XXXX XXXX and denied my request to reject what I believe was a scam charge perpetrated against me. I do not think CapitalOne did reasonable due diligence in evaluating XXXX charge and rejecting my complaint, but rather took the easy way out while reaping its share of the charge. It is my understanding that Capital One ignored the fact the basic important fact - that their merchant ( XXXX ) did not provide any service as our reservations had not been cancelled so no services had been provided. We have never been provided proof that any reservations needed to be or were reinstated, rather just the contrary. My belief at the time was if it turned out to be a scam, Capital One would work with me and protect my rights as one of its cardholders and not ignore the obvious scam. Now it is my belief, that XXXX has studied Capital Ones approach in evaluating alleged scam claims and what strategy it would take for CapitalOne to reject cardholder objection to a charge and implemented that strategy. Consequently, XXXX sends out the unreasonably onerous terms in Exhibit X knowing that CapitalOne would then use that as a basis to reject legitimate cardholder complaint about a scam charge. BACKGROUND ( ALSO SEE ATTACHED SUBMISSION TO CAPITALONE FOR MORE DETAIL ) : Thinking we had reached XXXX XXXX ( an affiliate of XXXX ) by phone while attempting to sign in for our return flight from XXXX XXXX to XXXX for later that day, we were advised over the phone by a XXXX XXXX XXXX of XXXX, that our XXXX reservations had been cancelled and we needed to pay $ XXXX to reinstate such reservations for later that day. Relying on XXXX assertions that our reservations had been cancelled ( they hadnt ) and feeling like our backs were up against the wall in a foreign country, I gave my CapitalOne credit card info and I was forced to agree to some unreasonably onerous terms presented by XXXX in an email. See Exhibit X. At the time, the choice I had was believe XXXX and accept their unreasonable onerous terms or possibly be stranded in a foreign country and approve the charge with CapitalOne. It is a hollow argument if CapitalOne tries to use the fact that I approved the charge with a confirmation to CapitalOne at the time of the charge. CapitalOne needs to admit that it needs to see the BIG PICTURE and not rely on unreasonable technicalities. XXXX XXXX XXXX XXXX SAID NOT CANCELLED. We later were advised by XXXX ( both at the airport that day and later in an email ) and by our travel agent, XXXX XXXX, that the reservations had not, in fact, been cancelled. XXXX XXXX XXXX WEBSITE. Based upon XXXX XXXX XXXX website, we are not the first to complain about XXXX. A FEW COMMENTS ABOUT CAPITALONES APPROACH HERE : 1. Not being its first rodeo and rather being an experienced credit card company, CapitalOnes specialists should see how scams develop ( requiring cardholder to agree to unreasonable onerous terms and not requiring services have been provided by merchants. ) 2. CapitalOne should have seen the Red Flag of having a merchant asking a cardholder to verify a charge, in writing. I dont believe that has ever happened to me before. I believe XXXX has studied the technical portions of CapitalOnes procedures and knew what CapitalOne would require to have a scam charge go through and not be rejected. 3. How often does CapitalOne encounter unreasonable onerous terms such as in Exhibit X. This should be a large RED FLAG! Capital One should know that unreasonable agreement just smells of a scam scheme that Capital ones guidelines would buy. 4. Why does CapitalOne seems to ignore the fact that no services were provided. Allegedly reinstating a reservation that had not been cancelled in the first place, is not providing a legitimate service. 5. CapitalOne was and continues to be in the best position to stop scams, however, of course, if the charge is rejected then CapitalOne do not make money that is presumably paid to them by a merchant and in this case, by XXXX. It is in CapitalOnes best interest for all charges to go through. SUMMARY : I ask you to kindly have CapitalOne reject the XXXX charge as the alleged reinstatement services were never needed or provided. CapitalOne should have known better and, as a credit card company with sophisticated financial savvy individuals working for it, CapitalOne was and continues to be in the best position to see through the approach taken by XXXX against me and presumably others and to help stop scam charges. CapitalOne is missing the big picture. As a large financial company, they need to do better. As a result of acting on this complaint, hopefully the Consumer Financial Protection Bureau can also getting CapitalOnes attention to the BIG PICTURE in scams and, in the future, also protect its other cardholders from scams. Thank you for considering this complaint and please feel free to contact me if any additional information is needed.
Company Response:
State: CT
Zip: 06514
Submitted Via: Web
Date Sent: 2024-01-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A