Date Received: 2024-01-18
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: Last year they let my ex husband cash 3 checks forgery my signatures and wont do anything about it I was on the account are there this has left me in a hardship
Company Response:
State: TX
Zip: 77494
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/XXXX, I attempted to use my Capital One Venture Visa Card ending in XXXX and it was declined. I logged into my account and discovered that Capital One closed my account stating fraud and that the usage of my card was not in alignment with their card agreement. To provide context to this matter, my relationship with Capital One dates back to XX/XX/XXXX, and the account in question was opened XX/XX/XXXX, so there is no upside for me to have simply thrown away my longest credit relationship which has helped me tremendously and has been profitable to the company as well in terms of interest paid to them. On XX/XX/XXXX, XXXX, I reached out to Capital One and read the letter to them. I asked them to provide me with the specific transactions that they deemed were fraudulent, which caused them to close my account. They could not articulate nor provide to me any transaction that were of fraudulent nature. On page 5 of their credit card agreement, it states that they may close or suspend customer 's accounts ( Credit Cards ) at any time and for any reason permitted by law, even if you are not in default. They stated a reason, but their reason was unlawful, frivolous and fabricated as I have done no such thing related to fraud ever. They have assassinated my character and accused me of something that I'm not and accused me of something that I have never done. I work for a national bank and understand credit cards, disclosures, the right to cancel and close, etc., but this is a tactic to cover up the real reason why I have been retaliated and discriminated against. On XX/XX/XXXX, I received a letter informing me about an account review because my balance had been significantly lower than my credit limit of $ XXXX. The review could lower my credit limit but they gave me an option to opt out of review if I anticipated the spending activity to change and so I did just that. I opted out on XX/XX/XXXX and started using the card more for restaurant, travel and entertainment only. The confirmation stated that my credit limit of $ XXXX was not changed. On XX/XX/XXXX, unbeknownst to me, I received the frivolous fraud letter stating that that they closed my account. I've had this card for nearly a decade, and I've maxed the card out twice. During those times where I had balances, Capital One increased my credit limit because their algorithms would suggest that I would be someone who would continue using the card, which makes them more profitable. I would be considered a high-valued customer because they are generating revenue from me. I paid the balances off twice. I've asked for credit limit increases on a number of occasions, and they have declined me every time stating that my card usage was too low. They've essentially punished me for being a good steward and responsible card holder that pays his debts. I do strongly believe that I have been discriminated against by Capital One as I was a plaintiff in a recent class-action lawsuit against the company and was successful. I've attached all correspondence pertaining to my recent statements to show my spending habits/patterns along with the notices and frivolous fraud letter to have my account reinstated with my $ XXXX credit limit with prejudice. The company insulted me by not stating the reason why they closed my account. 2 representatives told me that it was because of fraud and they have yet to explain what fraud was committed. Again, the company closed my largest account without providing a specific statement of reasons, including where it received the information on which its decision to close the account was based. They literally just got sued for the same exact incident. The appropriate action that needs to be taken by the company would be to reinstate my account. They essentially attached denied copies of my request to increase my credit line which I'm assuming they are constituting that as fraud? By refusing to provide me the specific reasons for adverse action, Capital One has denied me of my private statutory right to receive such information, of the educational benefit of such information, and the ability to engage in the informed use of credit, regardless of my request for credit increase. Capital One has deprived affected me of the opportunity to correct any misinformation that it may have acted on. Capital One informed me of the closure of my account by sending me a generic form letter that lacked the specificity required by ECOA. Instead, the letters merely stated that Capital One had discovered that activity on my account is not consistent with their expectations for account usage. Unfortunately, it cant be reopened, and they are not able to offer additional information about this decision. Capital One could have offered more information about its decision to close the account but was simply unwilling to do so claiming that they've confirmed that my account was validly closed, and that they are respectfully declining my request to reopen the account. Without knowing for certain what information Capital One relied upon or the source of any such information, I am still unable to fix or correct such information if it turns out to be incorrect or incomplete. Capital One based its decision on information it obtained from a third-party consumer reporting agency. Capital Ones unilateral termination of my account has negatively affected my debt-to-credit ratios since I needed to pay an outstanding balance after the account was closed but received no new credit due to them doubling down on their decision which is frivolous. Moreover, the banks alleged misconduct has caused the me to worry about my ability to obtain credit in the future, given the nature and manner in which my account was closed.
Company Response:
State: MS
Zip: 38654
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Struggling to pay your loan
Subissue:
Consumer Complaint: I had a life threatening medical emergency and made a late payment for the months of XX/XX/ and XX/XX/ on the account ending in XXXX and for the month XX/XX/ on the account ending in XXXX. I paid off all balances owed and requested the accounts to be closed.
Company Response:
State: GA
Zip: 30252
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I was charged {$110.00}, and it wasn't by me. I've raised this issue with Capital One three times, but they have not resolved it. The company that charged me appears to be non-existent ; I physically drove to the location and found an empty storefront. I provided Capital One with the company 's phone number. They called it, but the number is dead. Despite this, they won't assist me in disputing the charge. Their service has been absolutely terrible. I brought this to their attention before the charge was finalized, when it was still pending. I have requested information from them about the investigation, but they haven't provided any.
Company Response:
State: FL
Zip: 336XX
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting Act this creditor has violated my rights under 15 USC 1681 section 6o2 states I have the right to privacy 15 USC 1681, section 6o4a section 2. It also states a consumer reporting agency can not furnish an account without my written instructions under 15 USCS 1666b. A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Company Response:
State: CA
Zip: 91730
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: My account with this company was never authorized with my express written or verbal consent to report any adverse information in relation to credit card with them. Per the FCRA, as a federally protected consumer, I am now opting out of any and all authorization I, the consumer, may have given you written, unwritten, verbal and non-verbal per 15 USC 6802 to report any adverse information in relation to my account. That includes balance information and missed payments. Please also see this code for the penalties associated with not respecting my request to opt out of the reporting of adverse information. Please also remember that charge off accounts are treated as income since a 1099 was submitted in relation to the charged off account and income may not be reported on a consumer credit report.
Company Response:
State: VA
Zip: 23451
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I checked my credit information and there was late payments on there and i want to get that resolved and off my credit report.
Company Response:
State: OH
Zip: 44121
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Getting a loan or lease
Subissue: Confusing or misleading advertising or marketing
Consumer Complaint: In XX/XX/XXXX, I purchased a used XXXX XXXX XXXX with XXXX miles. Not even 5 days later and less than XXXX miles, the engine blew. They were required to replace it due to XXXX Lemon Laws and promised me an engine with less than XXXX. Instead on XX/XX/XXXX I show up to get the car and they had no information on the new engine. It took nearly an hour and a half to get the requested documents and come to find out, they put an engine with XXXX miles in it and they gave me the written warranty as well. Fast forward to XXXX, XX/XX/XXXX, less then 3 months the engine blew for a second time. They took it in on XXXX, XX/XX/XXXX. I had to call the next day to learn that the engine seized and I needed a new engine for the third time. Since Monday, XX/XX/XXXX I have been waiting on a call from the general manager and instead others call me. Today, they wanted to install another engine with absolutely no information. They don't have a vin number or the number of miles. Their mechanics actual said engine mileage doesn't matter. I have spoken to Capital One, the financer of the loan and they are willing to do a flat-cancel, however, XXXX XXXX is refusing and wants to instead put an unknown engine into my car.
Company Response:
State: AZ
Zip: 852XX
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Hello, I hope this letter finds you well. In accordance with the Fair Credit Reporting act, this creditor has violated my rights. Under 15 USC 1681 Section 602 states that I have the right to privacy. 15 USC 1681 section 604 A states : that a consumer reporting agency can not furnish an account without my written instructions. 15 USCS 1666B states : a credit may not a late payment on a credit card account under an open end consumer credit plan as late for any purpose.
Company Response:
State: MA
Zip: 024XX
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I had a promotional 0 % balance with Capital One, which involved a 0 % interest rate on a balance of approximately {$15000.00}. Throughout the duration of this promotion, I diligently checked my monthly statements to monitor when this offer would expire, as I intended to pay off the balance before the standard interest rate applied. However, in my XX/XX/XXXX statement, there was no indication or warning that the promotional period was ending, nor in the statements prior. To my surprise, on my XX/XX/XXXX statement, I was charged an interest of {$350.00}. Upon discovering this, I immediately paid off the remaining balance and contacted Capital One customer support for clarification. A representative initially agreed that the situation was misleading. However, upon escalation, a supervisor ( XXXX, ID : XXXX ) denied any deceptive practice and refused further escalation or formal complaint procedure, stating that Capital One would not address my complaint further. Additionally, when I requested documentation showing the terms of my promotional offer, I was sent a statement from a XXXX XXXX dating back to XX/XX/XXXX. I believe this situation constitutes a clear case of deceptive practice, as there was a failure to provide adequate notice regarding the end of the promotional period, which is a key piece of information for any consumer managing their credit card balances responsibly. This lack of transparency has resulted in an unfair charge that I was not prepared for, nor was I properly informed about in a timely manner.
Company Response:
State: CA
Zip: 904XX
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A