CAPITAL ONE FINANCIAL CORPORATION


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"Products" offered by CAPITAL ONE FINANCIAL CORPORATION with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Second mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Pawn loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - ID prepaid card
Prepaid card - Other special purpose card
Prepaid card - Payroll card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 8170045

Date Received: 2024-01-18

Issue: Getting a credit card

Subissue: Card opened without my consent or knowledge

Consumer Complaint: I have not supplied proof under the doctrine of estoppel by silence, Engelhardt v. Gravens ( mo ) 281 SW 715,719, I presume that no proof of the alleged debt, nor therefore any such debt, in fact therefor exists. In requesting documentation none was provided. Due to identity theft this should be removed.

Company Response:

State: FL

Zip: 33435

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8169577

Date Received: 2024-01-18

Issue: Managing an account

Subissue: Problem accessing account

Consumer Complaint: Cant log into capital one app or website. Trying to pay credit card balances and see checking account to add money to it. Ive called and did what they asked me to do. Also need 3 credit cards with my updated name, one for each account and a debit card with my correct name

Company Response:

State: MI

Zip: 480XX

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8169420

Date Received: 2024-01-18

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: The following accounts are violating my rights by report the following information to my credit report with the following late payments. In accordance with the Fair Credit Reporting Act this creditor has violated rights under 15USC 1681a2Ai states I have the right to privacy. Under 15 USCS 1666b a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Ive recently requested verification of inaccurate accounts reporting on my credit report and received a response stating the account was verified and unable to remove accounts. I am formally requesting a description of the procedure your bureau used in providing all information to the original creditor in processing my dispute under FCRA 611 ( a ) ( 7 ). To be clear, per FCRA 611 ( a ) ( 2 ) ( b ), your agency is requirea to forward all relevant information to the original creditor to ensure a proper investigation of my dispute. I am requesting you provide me ALL information used for your investigation, as required by FCRA 611 ( a ) ( 7 ). Per the FCRA you are required to provide this information within 15 days or delete the negative items from my report. Also, for a lender to CHARGE OFF any debt the lender that cancels or forgives a debt must send Form 1099-C to the IRS and the borrower. If I receive a 1099-C, I may have to report the amount shown as taxable income on your income tax return. This form was not sent which violates 15USC 1681eb which states whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CAPITAL ONE/WALMART ACCT # XXXX XXXX XXXX XXXX CHARGE OFF

Company Response:

State: TN

Zip: 37312

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8168325

Date Received: 2024-01-17

Issue: Closing your account

Subissue: Company closed your account

Consumer Complaint: I got a invation from capital one bank to apply for a quick silver card I have excellent credit with them an a spark card I have never missed a payment or been late I pay early XXXX times a month. I applied for quick silver an was approved had finally got my score up high enough to do so. Open the account on the XXXX of XXXX they closed it on the XXXX of XXXX. I have not even received the card till XXXX XXXX. An on XXXX XXXX got a letter that I have not followed rules with a platinum card that I never had. They said a gym membership had been bought an online streaming purchase I have not had platinum card with them so I called. A specialist said that the platinum card had been ruled fraud. So then they try an say I was authorized user on a platinum card back in XXXX I was not but the thing is they said charges was to a platinum card that was ruled fraud. I had nothing to do with either of these issues oh ya the card holder from XXXX was desist. They then reported this to credit berous an I lost 30 points off my score it took me 6 years to get my score above 650 it was 679 when they did this I did nothing wrong I had no perpitacition in either issue an they won't fix it they said oh I'm sorry there's nothing I can do to help you. I can not believe this bull it. Is everybody in America out trying to scam someone please help me this destoried my credit my business my life I did nothing to deserve this I'm I innocent of these charges thank you XXXX.

Company Response:

State: NC

Zip: 289XX

Submitted Via: Web

Date Sent: 2024-01-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8168139

Date Received: 2024-01-17

Issue: Problem with a company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: A company named XXXX XXXX hired me for a new position, prior to my start date I had to do a few cases to show I was capable for the job. The last case was to purchase cell phones and mail them to their XXXX XXXX office. I purchased 3 cell phones, 2 cells phones with a charge of {$2000.00}, and 1 cell phone with a charge of {$710.00}. and both were shipped to XXXX XXXX, XXXX XXXX XXXX, XXXX, NJ XXXX. They gave me two accounts that were supposedly their business accounts, one to pay off my credit card and purchase one XXXX, the other to pay the credit card I used to purchase the other 2 phones. About a week before my employment start date I realized all payments that were made by my new business credit account to my Capitol one credit card was reversed, and payments made removed four weeks after paying off the card, but also the company was fake. so I lost my job, but they also stole {$2700.00} plus fees from me Capitol One has done nothing to help me these past 5 years. I was clearly a victim of Identity Theft and fraud, which occurred on XX/XX/2018, and was reported to XXXX XXXX XXXX POLICE DEPARTMENT : on XX/XX/18, REPORT NUMBER : XXXX. Capitol One reach back and said they couldn't find the receipts/charges. Hello! Because it's a fraudulent account!!!!

Company Response:

State: UT

Zip: 840XX

Submitted Via: Web

Date Sent: 2024-01-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8167453

Date Received: 2024-01-17

Issue: Other features, terms, or problems

Subissue: Problem with rewards from credit card

Consumer Complaint: On XX/XX/XXXX I called CapitalOne Customer Service regarding the promised reward on their XXXXXXXX XXXX XXXX credit card which I had signed up for in XX/XX/XXXX. This was in response to their advertised on the internet offer of a {$200.00} reward if customers spent {$500.00} in the first XXXX months of receiving the card. Between XXXX and XX/XX/XXXX I actually spent {$1700.00} but received no reward as promised in the promotion. The Customer Service employee tried to first say, the reward was not attached to the card. He suggested it was not included and that I may not have qualified for the reward. I responded that the only qualification indicated in the offer was an expenditure of {$500.00} in the first 3 months. I requested to speak to a supervisor and was told they had to submit an internal complaint and that a supervisor would call or e-mail me a response. I requested both media. On XXXX, XXXX, a supervisor called to say there was no rewards with my card. She then attempted to say there were several types of XXXX cards and suggested this card XXXX have been issued as a " Good Credit '' card. While she admitted she had no knowledge regarding my credit, she explained that he later type XXXX card is issued to participants who needed credit. I am XXXX XXXX XXXX and have had credit cards all my life. I expressed my displeasure feeling I was a victim of " XXXX XXXX XXXX ''. In fact, when I XXXX XXXX XXXX XXXX card online, XXXX had several customer complaints regarding this very card. I ask CapitalOne to " say what you will do and do what you say ''. This rewards promise has not been kept to many of us in the public who responded to this offer. I desire that CapitalOne be held accountable for, in my opinion, a false promise. When there no " disclaimers '' to the contrary a business must fulfill their promise to the public.

Company Response:

State: FL

Zip: 34986

Submitted Via: Web

Date Sent: 2024-01-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8167254

Date Received: 2024-01-17

Issue: Problem with a company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: I am writing to dispute the following accounts. I did not owe this debt and it does not belong to me. I never established these accounts. I was contacted by a collection agency regarding the accounts that were obtained under my name.

Company Response:

State: AL

Zip: 358XX

Submitted Via: Web

Date Sent: 2024-01-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8166945

Date Received: 2024-01-17

Issue: Managing the loan or lease

Subissue: Billing problem

Consumer Complaint: On XX/XX/XXXX, I mailed a billing error notice to Capital One Auto Finance. I called Capital One customer Service to put them on notice. Capital One does not allow verbal communication with their legal or disputes department. This complaint serves as record of the notice sent, stating the following : Description of Problem : Hello, I received a bill for {$3000.00} on XX/XX/XXXX. I believe this to be an error based on the following. XXXX ) This note/bill is a debt security. The debt security was issued as a bearer bond with an interest coupon attached. According to the Capital One XXXX XXXX, in the description of debt securities,. the debt securities will be our direct, unsecured obligations. Whereas, this bill is a bond security, with the bottom being a coupon. As such, the sum {$3000.00} is in fact a credit and an interest payment due and payable to me. In the attached letter, you, Capital One, requested me, XXXX XXXX, to pay you this amount thus resulting in securities fraud. XXXX ) This bill and previous communication indicate there is an open consumer credit contract. As such, XXXX CFR XXXX applies to this transaction and defines a consumer credit contract as ( i ) Consumer credit contract. Any instrument which evidences or embodies a debt arising from a Purchase Money Loan transaction or a financed sale as defined in paragraphs ( d ) and ( e ) of this section. This provides proof that the consumer credit contract in place is evidence of a purchase money loan, in which case, according to 16 CFR 433.1 ( d ), Purchase money loan, I was supposed to receive a cash advance, and Capital One was supposed to receive a service fee. As such, I am claiming my rights to the cash advance that I never received at the beginning of this contract. Additionally, according to 15 USC 1666d, whenever a credit balance in excess of {$1.00} is created in connection with a consumer credit transaction through. ( 1 ) transmittal of funds to a creditor in excess of the total balance due on an account, ( 2 ) rebates of unearned finance charges or insurance premiums, or ( 3 ) amounts otherwise owed to or held for the benefit of an obligor, the creditor shall ( A ) credit the amount of the credit balance to the consumer 's account ; ( B ) refund any part of the amount of the remaining credit balance, upon request of the consumer ; and ( C ) make a good faith effort to refund to the consumer by cash, check, or money order any part of the amount of the credit balance remaining in the account for more than six months, except that no further action is required in any case in which the consumer 's current location is not known by the creditor and can not be traced through the consumer 's last known address or telephone number. Please advise me on the appropriate steps to receive my interest payment, my cash advance, as well as Capital One specific requirements for properly setting off the debt security and have the account credited properly for all past, present and future amounts. Regards, XXXX XXXX XXXX XXXX XX/XX/XXXX

Company Response:

State: GA

Zip: 30291

Submitted Via: Web

Date Sent: 2024-01-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8166219

Date Received: 2024-01-18

Issue: Managing an account

Subissue: Problem accessing account

Consumer Complaint: on XX/XX/year> capital one banking decided to discontinue business with me due to a verbal dispute i had with their customer service rep. capital one closed my savings account which has XXXX in the account and my checking account which has XXXX in it. they gave absolutely no warning that this was going to take place or give a deadline to move my funds to prevent financial hardship. Since capital one decided to discontinue business, fair business practice would be to have contacted me first so i can make arrangements to transfer my funds. this my hard earned money i worked for. what right do they have to put me in financial hardship. i feel like my money was stolen because im not getting an answer on where my money is. i have absolutely no access to any of my funds. capital one has placed me in financial hardship i have financial responsibilities ( i.e, car payment, rent, utility bills etc. that are due now ). i was told that my XXXX is being mailed to me through regular standard mail and and i can expect my check within XXXX to XXXX business days. i have not gotten any feedback on the status on the status of my funds in my checking account. my check can be stolen easily in regular standard mail capital one clearly has no regard for this matter my XXXX check they allegedly mailed. i asked why would they not send my check overnight mail i was told by the phone rep thats how they mail checks out. On XX/XX/XXXX i went to the capital one branch located at XXXX XXXX XXXXXXXX XXXX, ny XXXX at approximately XXXX. I spoke with the branch manger XXXX to discuss writing me a check for my funds the branch manager stated she can not help me or give me any of my money. i have no cash. The actions of capital one has been detrimental to my mental health. I cant sleep i have high XXXX, deeply XXXX, and extremely frustrated. This is my life savings i worked for and earned rightfully capital one has no right to instill their own form of discipline over a verbal dispute to this extent. If they decided they didt want to do business with they should have contacted me and set up a way for me to get my money from one of their local branches this was done unfairly and there needs to be accountability on capital one. these actions are unprofessional and in my opinion whomever made such decision did this to hurt me and to be spiteful this is just pure evil i seeking justice on this matter through civil action against capital one. im not letting this go!! LAWSUIT!! i have a XXXX XXXX XXXX daughter i have to care for and we dont have access to funds because of the spiteful unprofessional actions of capital one.

Company Response:

State: NY

Zip: 11212

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8166111

Date Received: 2024-01-17

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: Re : Formal Complaint - Violation of 15 U.S. Code 6802 - Discrimination Concern - Capital One Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint regarding a potential violation of 15 U.S. Code 6802 by Capital One, a financial institution that I have an account with. As a consumer, I am entitled to privacy protections under this statute, which mandates that financial institutions adhere to specific requirements when disclosing personal information. Section 6802 stipulates that financial institutions may not disclose nonpublic personal information to nonaffiliated third parties unless certain conditions, such as providing proper notice and an opportunity to opt-out, are met. My concern is twofold : a potential violation of this statute and the consistent misuse of my credit report. I spoke with a manager at Capital One on XX/XX/2024, at XXXX XXXX. Unfortunately, despite my efforts to seek clarity and assistance, the manager refused to provide any help or information. This refusal to assist has intensified my concerns, leading me to believe there may be a deliberate pattern of negative reporting that goes beyond normal circumstances. Consequently, I feel compelled to bring the issue of potential discrimination to your attention. This letter serves as a formal request for your intervention in this matter. I am urging a thorough investigation into the potential violation of 15 U.S. Code 6802. Additionally, I request confirmation as to whether Capital One has complied with the statutory provisions. If a violation is determined, I kindly request that Capital One ceases and desists from reporting any further negative information on my credit reports. Given the urgency of this matter, I would appreciate your prompt attention. Furthermore, I insist on a thorough examination of the potential discrimination issues arising from the consistent misuse of my credit report during the investigation. I am submitting this complaint electronically for your records. Please acknowledge receipt at your earliest convenience. Thank you for your attention to this serious matter. I look forward to your assistance in resolving these concerns. Sincerely,

Company Response:

State: IL

Zip: 62703

Submitted Via: Web

Date Sent: 2024-01-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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