Date Received: 2022-08-05
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: On XXXX I tried to pay off a balance on my XXXX with an offer from my Barclays card. There were two offers, one was 3 % and no interest until XX/XX/XXXX and the other was for 4 % and a 17 % immediate interest. My intention was to do the first. I went to make the transfer of XXXX and nothing came up and said the transfer went through. So I did it again, the second time it said the transfer was successful. I went only Barclays card and it now showed two transfers of XXXX and two fees. One for {$170.00} and the other for {$130.00}. I immediately contacted Barclays, the man I spoke to set me to Carnival, because it is a carnival card. I thought this to be strange. Carnival was just as lost as I was. I called Barclays back and got a different person, he listened to me and told me that he would cancel both transfers. He assured me that this would be taken care of in 48hrs. On XX/XX/XXXX, I looked at my online statement to make sure that this was taken care of. I now had a balance of {$9200.00}. Which is the two balance transfers and the fees. Also, my XXXX was not paid off. This amount would have paid off my XXXX card and left a credit of XXXX. I called Barclays and got nowhere with them. They dont want to speak with you and the supervisors are busy. They asked me for my XXXX number, I said I dont want the money transferred, so there Is no need for you to have that. If you dont have that, how can you possibly have billed me. So now I went from a credit card with a {$4400.00} balance to two credit cards, one with a {$4400.00} balance and one with a fraudulent XXXX balance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 762XX
Submitted Via: Web
Date Sent: 2022-08-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-05
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Approximately XX/XX/21 I made an online payment to XXXX for {$140.00} on a XXXX XXXX visa card. During that time XXXX had switched from Visa to Mastercard and the payment of {$140.00} went to the Visa and subsequently to Barclay Bank. XXXX contacted me and told me the visa payment had not gone through and I then wrote and mailed LL Bean a check. I contacted the Barclay Bank in XXXX Delaware via telephone and mail, requesting return of my visa payment. My bank sent a communication to Barclay to help with the return of my money. They sent me a check for the full amount, but my bank said the check was illegible. I sent the original uncashed check back and requested a new legible check and I have not received the {$140.00} they had received in error. I have written letters and made numerous phone calls and still have not received the money. The case number with Barclay Bank XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85382
Submitted Via: Web
Date Sent: 2022-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I ordered a XXXX XXXX 's heated vest in XX/XX/2022. I received the vest early XXXX and it did not fit and did not heat. There was only a small card in the package that said " Contact Us '' with an email address " For all questions concerns or warranty exchanges ''. I contacted them on two separate occasions for instructions on how to get a refund and instructions on return of the vest. Received no response. I then left 3 messages on the phone number listed on their website. After filing a claim with Barclays bank, they gave me a refund while they disputed the claim. I then heard back from Barclays that they contacted the vendor and charged my account back for {$80.00} as I did not return the vest and " Chargeback Reason is Not as Described or Defective Merchandise/Services. Merchandise or Service matched what was described. ". I then wrote to Barclays after speaking with a Rep on the phone and they told me to document the claim and fax it to XXXX. I did that and never heard back from them either. They still have not refunded my money. I have documentation of the emails and letters. I should not be responsible for defective merchandise. They indicated that it was not defective, but if they don't have the merchandise how can they make that claim?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 299XX
Submitted Via: Web
Date Sent: 2022-08-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My XXXX XXXX XXXX credit card was to become a Barclays XXXX XXXXXXXX credit card on XX/XX/2022. XXXX XXXX requested that the balance be paid in full by XX/XX/XXXX. I paid a balance of {$2100.00} directly from XXXX XXXX to XXXX XXXX on XX/XX/XXXX. Subsequently, my balance from Barclays in early XXXX showed a glitch in the payment. They show that the bank made the payment and immediately rescinded it, which did not happen. As you will see in the attached documents, Barclays has been nonresponsive and, to date, has not resolved the problem. After 13 phone calls to them, along with one fax and two letters, Im convinced that they are unwilling or unable to resolve this problem. I sincerely hope that you can help me ; I dont know what else to do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 381XX
Submitted Via: Web
Date Sent: 2022-08-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-05
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I opened a carnival master card. I charged some items and then had a fraudulent charge which we were refunded for. After the fraudulent card was canceled, I had to return some previously charged items. Two were from XXXX for {$150.00} on XX/XX/XXXX. Another was on XX/XX/XXXX for {$150.00}. I started calling customer service on XX/XX/XXXX and got no were. I call a few more times and got conflicting stories. On XX/XX/XXXX i started to keep track of the person I was talking to and what was told to me. XX/XX/XXXX was XXXX told me transfer system was down to call back in 2 hours. called back talked to XXXX and was on the phone for30 min. She transferred me to XXXX in the fraud dept who told me the transfer would be made. XXXX got back on the phone then told me they had to call the investigation unit and after 45 min. got hung up on. XX/XX/XXXX talked to XXXX did not help and transferred me to XXXX. XXXX took my complaint and told me a supervisor would call mw in 1 to 5 business days. still no call back. XX/XX/XXXX talked to XXXX, put me on hold twice, then said system was updating had to call back. XX/XX/XXXX talked to XXXX who said that a check was mailed to us. XX/XX/XXXX no check.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2022-08-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: XXXX XXXX XXXX called my husbands work looking for me. They told him that there was a warrant for my arrest that had been served at our old house in Alabama. They said I was being sued for credit card fraud. We called them back on three way and the lady that answered the phone was XXXX. She told me the same thing and that I had made recent purchases and payments on this credit card. The debt on this credit card is XXXX XXXX XXXX and is time barred in the state of Alabama. I did not make the purchases on the credit card in question although it was in my name. I was already sued for this debt approximately 10 years ago and it was thrown out of court when I counter sued for violations of the Fair Debt Collection Practices Act. The original debtor is Barclay Bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33914
Submitted Via: Web
Date Sent: 2022-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: A feature of the XXXX XXXX XXXX XXXX XXXX Barclays ) is the Baggage Delay insurance. I've contact the insurance Company ( XXXX ) and completed the claim, but I CAN NOT get a response back from XXXX. Barclays states there is NOTHING they can do. As a promoted feature of the Barclays XXXX XXXX, I believe it is something I should be have access to and a service that should not blow me off as a way of ignoring the claim.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I recieved a notice from one of my credit card companys that a new credit card was opened in my name on XX/XX/22. I never opened a new card in my name. I went on experience and found a Barclays Bank credit card was opened in my name. I did not open this.. The address used for the card was for XXXX XXXXXXXX which I have never lived in or used as a mailing address. This is fraud. I called barclays and they said they would shut the card off and investigate. I called XXXX and they said the same that they would investigate. I opened multiple disputes and the keep claiming that it is accurate. It is not accurate. It is fraud. I filed a police report with XXXXXXXX XXXX XXXX XXXX on XX/XX/22 after two more accounts opened up on my credit report from a XXXX XXXXXXXX and XXXXXXXX XXXX consolidated on XX/XX/22. I called both of these companies and the cards were canceled. Barclays card has not been canceled after multiple dispute complaints.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01810
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I sent a payment for {$20000.00} to Barclays to pay off a card. They informed us they did not receive it and should send another payment. In the meantime, they cashed the first check and applied it to the wrong account, then cashed the second and applied correctly to our account. After numerous calls the acknowledged their mistake and said it would take at least 30 days until they can return the {$20000.00} they mistakenly applied to someone elses account. I cant wait 30 days for a mistake they made, its $ XXXX!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 023XX
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: On XX/XX/XXXX, I paid my full statement balance {$140.00}. At the time of payment I was under the impression that my credit card was paid in full. This conclusion was substantiated by the Barclays statement which says However, you can avoid paying interest, if you pay your purchases subject to interest ( excluding Easy Pay Offers ) plus any monthly Easy Pay Payment amount in full by the Payment Due Date every month. On XX/XX/XXXX, I received a statement with an interest charge of {$2.00}. Despite paying my balance in full on XX/XX/XXXX and having no purchases during the statement period. In the interest charge calculation portion of my statement, the purchases section indicated that the Balance Subject to Interest Rate for purchases was {$120.00}. Despite having no purchases in the statement period. When I called Barclays they did offer to waive the {$2.00} but I am still unclear on how the {$120.00} was calculated. I am also not confident that paying my full balance will prevent me from interest charges as the terms and conditions state. Following the conversation, I reviewed my statement for the period XXXX and I noticed a similar discrepancy in the interest charge calculation. Between my payments and previous balance the remaining balance was {$140.00}. However, when referencing the Balance Subject to Interest the Purchase amount that was used to calculate the interest was {$180.00}. Nothing in my statement adds up to that number and if that is interest from older purchases it should be labeled as such. Although the charge was waived, Barclays representatives were unable to explain to me how paying the full statement balance led to interest charges in the next month. They were also unable to clarify how the purchase number was calculated. I have statements to substantiate but I am unable to upload to this complaint due to the size. Please let me know how I can submit them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60653
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A