Date Received: 2022-08-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Recapping compliant to file with XXXX. See attached PDF of confirmations XXXX, XXXX, XXXX. I made online reservations with XXXX XXXX 3 times staring Tuesday XX/XX/2022 using my XXXX XXXXXXXX XXXX # XXXX and it was denied each time. XX/XX/2022 -Reservation # XXXX was denied and when I called XXXX XXXX Customer Service, no valid reason other than it looked like XXXX. I was told the charge was denied and to rebook the stay, the customer service representation had spoken to their security department. I also called the hotel directly to confirm the reservation could not and would not go thru, the cjharge had been denied. XX/XX/2022 -Reservation # XXXX was denied again and when I called XXXX XXXX Customer Service and spoke to a XXXX, no valid reason other than it looked like XXXX being charged to my account. I was told the charge was denied and to rebook the stay, the customer service representation had again spoken to their security department. I also called the hotel directly to confirm the reservation could not and would not go thru, the cjharge had been denied. XX/XX/2022 -Reservation # XXXX was denied again and when I called XXXX XXXX Customer Service, no valid reason other than it looked like XXXX. I was told the charge was denied and to rebook the stay, the customer service representation had again spoken to their security department. I also called the hotel directly to confirm the reservation could not and would not go thru, the cjharge had been denied. XXXX time I used another credit card and booked the hotel successfully. I have logged on several times to check my account to make sure the charges did not show up, but today 5 days later the charges showed up on my XXXX XXXX XXXX # XXXX and the hotel will not refund these charges. I am not paying for this, I should have had good customer service the first time I called. I called 4 times and was told all 4 times, once the charges were denied they would not and could not go thru on my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78114
Submitted Via: Web
Date Sent: 2022-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-08
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: Hello, This is regarding Barclay Card US This is their contact information provided on their website. General Correspondence Card Services XXXX XXXX XXXX XXXX, DE XXXX To reach your dedicated customer service team, please call us toll-free at XXXX or tweet us XXXX XXXX Our accessibility coordinator is available to answer your questions and help with your accessibility needs. To reach the accessibility coordinator by phone, please call XXXX or email XXXX. Problem : I had made a balance transfer request for my Barclay Card XXXX XXXX Credit Card for which I provided my bank account number and my bank, which is XXXX, to Barclay from their XXXX Credit Card that they provide to me which gives a 0 % APR till XX/XX/2023. I used this offer for {$8000.00} which I paid XXXX to avail on XX/XX/XXXX and have since given them several calls about these funds never being received by my Bank at XXXX. They have strung me along for over a month now assuring me to just wait. I had never received it and called multiple times to managers which told me they escalated it and then to further wait pending a XXXX day investigation with no other information and no halt on forcing me to make minimum payments on said amount because I had a XXXX balance previous to these transactions. Their statement is they sent it, but there is no deposit at XXXX. Thinking it wasnt a problem and that it would just need some time, I went ahead and did another balance transfer for {$2300.00} on this same card for a fee of XXXX. All of these charges posted to the card, but none of the funds have been received! They have not been received even now. I spoke to an XXXX who is a manager apparently in the Nevada branch who just lied to me about helping me. She said that she would adjust my minimum payment date to account for the delay or non-receipt and I have my minimum payment due on the XXXX for which I do not believe I should have to pay because I have yet to receive a dime. She also provided me an email to send to contact and to attn XXXX. I sent three emails requesting assistance and nothing came back. This type of behavior is very shady. There is no reason they can not tell me where their transfer went! This is some fraudulent behavior. The state and government needs to find out what is going on. I had used balance transfer checks from XXXX which deposited into my XXXX account the same week. I should not have a balance of nearly {$11000.00} on my credit card for which no funds have been sent to me and be strung along this long. Its been nearly a month and still no resolution. I have never seen something like this. Its usually very quick to resolve issues for me, if any. Its never like this. Please contact me and advise what I can do to combat this kind of predatory behavior. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-08
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: My wife made a double payment for our Barclays XXXX XXXX on XX/XX/2022 ( the due date ). It was posted and marked received on Tuesday, XX/XX/2022. No late fees. On Thursday, XX/XX/2022, I checked the " current balance '' and it said {$5600.00}. I paid the amount in full on Thursday, XX/XX/2022. It was posted and marked received. On Friday, XX/XX/2022, there was {$100.00} in " interest charges ''. I contacted the company through chat on Sunday, XX/XX/2022. I was told that it was a previous unpaid amount- and then later told it was a late fee. I checked with my wife and saw that we were not late, that she, in fact had paid a double amount on the due date. I contacted the company again through chat today, Monday, XX/XX/2022. I was told that it was interest charges. I asked why they were not reflected in the posted " payoff balance '' and XXXX told me that it just wasn't. I said that if there are fees or charges that are not listed in the payoff balance that shouldn't that be fraud? She said no, it was a valid interest charge. I asked her for the payoff balance today to pay off the card and close the account. She told me {$100.00}. I asked how was I supposed to trust that I pay that off today and then have another {$50.00} " interest charge '' tomorrow. How can you trust a company if they post a payoff amount, but can arbitrarily charge " interest fees '' without proof the next day?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 81504
Submitted Via: Web
Date Sent: 2022-08-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-08
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: Barclays claims I owe money. In fact I paid this debt to XXXX prior to Barclays taking over the XXXX Credit Card XXXX from XXXX Banking. I previously filed a complaint with the CFPB ( XXXX ), but the description of the CFPB complaint and resolution according to CFPB doesn't define the problem and the issue certainly should not be considered resolved. Attached is the letter I transmitted to Barclays requesting action to resolve the issue. XX/XX/2021 -- I received a statement from XXXX indicating I owed {$310.00}. XX/XX/2021 -- I mailed a check ( # XXXX ) to XXXX for {$310.00} to clear this debt. XX/XX/2021 -- XXXX deposited check ( # XXXX ) electronically to their account. Please see the attached copy of my XXXX XXXX XXXX Bank statement for documentation. I have redacted my checking account number for confidentiality. This means the debt was cured on this date and therefore no longer existed after this transaction. XX/XX/2021 -- Barclays takes over administering the XXXX XXXX XXXX. XX/XX/2021 -- Barclays processed a withdrawal from my checking account for {$310.00}. XX/XX/2021 -- XXXX XXXX XXXX Bank approved my request to credit my checking account regarding erroneous Barclays ACH transaction. XX/XX/2021 -- Barclays wrote that I was now subject to interest, penalties, and fees because of late payments on the {$310.00}. XX/XX/2021 -- I notified Barclays of their mistake and asked for correction. From my perspective the {$310.00} debt was cured on XX/XX/2021 when XXXX electronically cashed my check. The facts are clear that Barclays has no standing on the {$310.00} to demand payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95825
Submitted Via: Web
Date Sent: 2022-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XXXX XXXX, XXXX XXXX switched from XXXX XXXX to Barclay 's for credit cards. I made a payment XXXX {$12.00} to XXXX on XX/XX/XXXX through XXXX XXXX XXXX XXXX XXXX XXXX. This amount was posted to my account on XX/XX/16. It was then credited to my Barclay 's account. Barclay 's says I still owe {$12.00}, although my account shows a XXXX balance. Because I was getting past due notices, I went ahead and paid the {$12.00} again. Barclay 's also added a {$2.00} service fee, which they later removed. I have made numerous telephone calls, and customer service has not resolved my problem. I also filed a written dispute with the bank, and I started receiving messages from the president 's office. They leave a call back number, and I call back and get a voice mail box. I have left 3 messages with no call back. Then I received an email saying they are unable to contact me and gave me a phone number to call. I called the number, and there was a message that I had won a gift card from XXXX. This did not sound right to me, so I hung up. I checked my account again today and saw there is a {$0.00} current balance with a statement balance of {$14.00} ( {$12.00} plus the {$2.00} service charge ). I can not get any help from Barclay 's. They promise to correct the error and agree there is an error.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29621
Submitted Via: Web
Date Sent: 2022-08-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-07
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I received my Barclay 's XXXX XXXX XXXX on XX/XX/XXXX. As stated in the signup bonus for the credit card, upon spending {$2000.00} in the first XXXX days, I would receive XXXX AA points and a {$95.00} statement credit. I met this spending requirement and I have received my points bonus, however I have not been given my {$95.00} statement credit. I contacted Barclay 's on XX/XX/XXXX asking them when I would see this credit ( message attached in " Barclays XXXX '' ). At this point they replied and stated I would see the credit appear at the close of the billing statement. This billing statement passed, and I did not receive my statement credit. I sent my second message to Barclays on XX/XX/XXXX ( message attached in " Barclays XXXX '' ). Once again I asked where my statement credit is. This time however, they replied that now I apparently never had the {$95.00} statement credit offer attached to my account. They said this despite me signing up with this offer ( see attached " Barclays offer '' ), and also previously answering my email and stating that I will see the statement credit at the end of the billing statement. As of XX/XX/XXXX, I am yet to receive my {$95.00} statement credit, despite being told I would have it by now. They owe me this credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98686
Submitted Via: Web
Date Sent: 2022-08-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am reaching out after multiple attempts to get Barclays to rectify the fraudulent charges and subsequent issues with my Barclays XXXX XXXX. Fraudulent charges from XXXX XXXXXXXX were charged to my Barclays XXXX XXXX on XXXX XXXX, XXXX and XX/XX/XXXX, each in the amount of {$240.00}. After discovering the fraudulent purchases in my statement, I contacted Barclays who then proceeded to investigate and determined that they were, indeed, fraudulent charges. I requested that they close my account and issue a check to me for the overpayment, as I had already paid off the card balance in full. I received a check from Barclays in XXXX, XXXX for the overpayment and assumed that my account had been closed as well. Apparently they never closed the account, and instead mailed me a new card ( which I never activated ) and subsequently, a new statement with the same exact fraudulent charge from XX/XX/XXXX included, along with late penalty fees/interest. On XX/XX/XXXX, I spoke extensively with a Barclays rep who assured me the balance would be cleared from the new, unrequested card, and that the account would be closed. Not only was the situation not rectified, the other fraudulent charge from XXXX XXXX reappeared as well after speaking with Barclays. On XX/XX/XXXX, I spent 3+ hours on the phone and via chat with Barclays trying to get the situation resolved, but they have again failed to resolve the situation, with late penalty fees/interest accruing and likely damaging my credit score.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28209
Submitted Via: Web
Date Sent: 2022-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-06
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: During our flight on Frontier Airlines in XX/XX/2022 from XXXX XXXXXXXX XXXX to and from XXXX, XXXX ( XX/XX/XXXX going and returning XX/XX/XXXX ) the airline stewardess talked up Frontier 's Mastercard stating that it had great perks ( including a {$100.00} flight credit for your next flight ) and points to use for flights. She also stated how Frontier has great flight options. We were sold, and as soon as we returned home in XXXX XXXX, we applied for Frontier 's Mastercard. After paying a {$89.00} fee for the card and using the card for XXXX XXXX, we were eligible for all the perks the stewardess had talked about. So, we used the {$100.00} flight credit to book a flight in late XX/XX/2022 from XXXX XXXX XXXX XXXX XXXX A few weeks later, Frontier cancelled most of their XX/XX/2022 flights including ours, and all their flights from XXXX XXXX that were scheduled for XXXX! Nearly 2 months of flights cancelled at once! They also don't fly from XXXX XXXX during the winter months. If we knew that they were going to cancel 2 months of flights this fall from XXXX XXXX where we live, we would not have applied for their card. I've called Frontier and also Mastercard and asked for a refund of the {$89.00} annual fee since in my opinion the card was presented under false pretenses that the perks of the card could help me with Frontier flights out of our home airport in XXXX XXXX. Frontier Airlines and Mastercard both told me that they would not refund the {$89.00}. ( Frontier airlines said to call Mastercard and Mastercard said no but that they would look into it but never contacted me back as promised ) Would appreciate a refund of the {$89.00} Thanks XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29576
Submitted Via: Web
Date Sent: 2022-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-06
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Recently, in XXXX of XXXX I checked my credit report as I was preparing to apply for a personal loan and realized an account was showing on my report in which did not belong to me. I didn't authorize for the account to be opened in my name nor did I agree to be added as an authorized user. The account in question is with BARCLAYS BANK DELAWARE and the account number is XXXX. The credit limit is XXXX and the balance showing is for XXXX. Immediately, I contacted XXXX. I was told over the phone that I was not the primary account owner and in fact someone had added me as an authorized user. XXXX then advised me that a simple dispute would correct this situation being I was only listed as an authorized user and can not be held responsible for an account I'm not the primary account holder on. They said my information was compromised during a data breach and a lot of there customers were having this problem. The dispute was to be completed within 30 days and upon completion the account in question would be deleted off my report. Upon completion, BARCLAYS BANK DELAWARE refused to delete the account off my credit report stating all the information listed on the account was correct. XXXX then advised I reach out to the Consumer Financial Protection Bureau and file a complaint as well as an identity theft report as its clear I was a victim of identity fraud. I've done both. The account in question has dropped my score XXXX points bringing me from a XXXX score all the way down to a XXXX and needs to be deleted immediately. It is not my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11003
Submitted Via: Web
Date Sent: 2022-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-06
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: XX/XX/XXXX I received a letter from Barclays Bank saying that my XXXXXXXX XXXX XXXX XXXXXXXX XXXX was approved. I never applied for that card. I called their Customer Service and was told that there was no account with them under my name. I never received a credit card from them. XX/XX/XXXX I received a bill that the credit card for which they had no record and I never received was over due. NO initial bill, just a bill that it was over due. I contacted their fraud team twice. I disputed it with all three credit bureaus twice. I filed a police report. They closed the account but continued to send letters saying that I charged the card. I hired an attorney who sent them a letter in my behalf. In the middle of this I received an alert from one of the credit bureaus that they had filed a judgement. I spent 3 hours on the phone calling multiple court houses trying to get the details. I filed a complaint with your organization. On XX/XX/XXXX I received a letter from them saying that they have investigated and I or someone to whom I gave authorization charged that credit card. My family lives XXXX miles away. My friends have their own credit cards and don't use mine. I only live with pets to whom I have never given authorization to use my credit cards besides not being able to use a computer, get a ride to a store and don't have thumbs. On XX/XX/XXXX I received a letter saying that they will stop contacting me but may send " required correspondence or information concerning my XXXXXXXX XXXX XXXX XXXX XXXX ''. I don't have the account according to their own Customer Service Department and even if I did, they closed it several months ago. I have been fighting this for 8 months. I want no more correspondence from them about anything. If I receive any further contact from them, I will immediately forward it to my attorney and file yet another complaint for the Consumer Financial Consumer Protection Bureau
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98087
Submitted Via: Web
Date Sent: 2022-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A