Date Received: 2022-08-02
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: Applied for the Barclays Jet Blue Credit Card promotion offered when booking my jet blue XXXX on XX/XX/22. I was approved instantly but told that Barclays doesn't auto populate the card to allow the {$250.00} promotional credit which is clearly advertised upon applying and is the reason I applied for the credit card. I was told I would have to wait 10 days for the card to come. Meanwhile, I lose today 's offered fare promotion and have to book another flight within 90 days to receive any points or promotional credit on this credit card! I spoke to XXXX different managers, before i was transferred to the US where XXXX informed me that Barclays is aware of this, they have had other complaints, but unfortunately they can not provide me with anything to book my fare today. Deceptive advertising and practice by a Bank and Company when credit can be provided instantly with technology. I have a call into Barclays Presidential complaint office as well as Jet blue. This needs to be stopped now! How can these companies use such deceptive practices and get away with it!!!! OUTRAGED - BEWARE JET BLUE CUSTOMERS AND XXXX CREDIT CARD HOLDERS!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11725
Submitted Via: Web
Date Sent: 2022-08-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I have attached these 3 letters : XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX NY XXXX XX/XX/2022 XXXX XXXX XXXX XXXX XXXX Barclays Bank XXXX XXXX XXXX. XXXX XXXX NY XXXX Dear XXXX XXXX : I have enclosed copies of the following : XXXX. Letter dated XX/XX/2022 to Barclayss Dispute Department in regards to Dispute # : XXXX to dispute {$190.00} charge made to my credit card on XX/XX/2022. 2. Letter dated XX/XX/2022 to Barclayss Dispute Department in regards to Dispute # : XXXX giving my husband permission to inquire about this dispute. I have called Barclays Dispute Department at XXXX the following XXXX times in regards to Dispute # : XXXX : XXXX. XX/XX/2022 : Spoke with XXXX in the XXXX XXXX. XX/XX/2022 : Spoke with XXXX in the XXXX XXXX. XX/XX/2022 : Spoke with XXXX in the XXXX XXXX. XX/XX/2022 : Spoke with XXXX in the XXXX XXXX. XX/XX/2022 : Spoke with XXXX in the XXXX All five of these employees are supervisors. All XXXX of these supervisors promised to resolve my problem clearly documented in my XX/XX/2022 enclosed letter. All five of these supervisors promised they would contact me within five business days to follow up on the status, I never heard back from one. Barclays needs to take a careful look at their operations in XXXX, XXXX. Disputes need to be resolved in a timely manner. This is not only unacceptable, but it is completely unprofessional. I have wasted over 10+ hours of my time disputing this charge. In additional to the {$190.00} dispute refund I expect to receive very soon, I expect Barclays to go above and beyond for my time wasted. Since this dispute is on my Barclays Wyndham Business credit card, I would like for Barclays to deposit XXXX Wyndham bonus points into my XXXX account # : XXXX. If you have any questions, please call me at XXXX. Thank you for your help and time. I look forward to hearing from you soon. Sincerely, XXXX XXXX XX/XX/2022 XXXX XXXX XXXX Credit Card # : XXXX Barclays Dispute Department Fax # : XXXX Dispute # : XXXX To Whom it May Concern : Today I spoke with XXXX XXXXhe supervisor in Barclays Dispute Department at XXXX. XXXX advised me to fax this document to give my husband, XXXX XXXX XXXX, authorization to inquire about this dispute and ALL other matters in regard to my Barclays Wyndham Business Credit Card # : XXXX. Thank you, XXXX XXXX XX/XX/2022 XXXX XXXX XXXX Credit Card # : XXXX XXXX XXXX Department Fax # : XXXX Dispute # : XXXX To Whom it May Concern : XXXX XXXX Department Today I spoke with XXXX in Barclays Dispute Department at XXXX. I told XXXX in Barclays Dispute Department about the letter I received from Barclays Dispute Department. The letter told me that Barclays Dispute Department can not help me until I return the item. I have called XXXX XXXX XXXX XXXX XXXX times asking to return the item. Since the item did not work, I expect XXXX XXXX XXXX XXXX to pay for the return shipping. I will not pay for the returned shipping on an item that does not work. XXXX in your Dispute Department asked me to fax this letter to XXXX to dispute the {$190.00} charge again to XXXX XXXX, XXXX made on XX/XX/2022. XXXX asked to include everything in my original dispute along with any updated information : - XX/XX/2022 - Placed order # XXXX from XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, TN XXXX for {$190.00} on my Barclays Wyndham Business Credit Card # : XXXX - XX/XX/2022 - Received order, pump did not work - XX/XX/2022 - Called XXXX XXXX, XXXX, spoke to the owner XXXX, at XXXX. Explained to XXXX the pump did not work. XXXX walked me through troubleshooting the pump, so I worked with XXXX on trying to fix pump. Pump still did not work, so I asked XXXX to please send me a new one. XXXX called me a XXXX twice during call, and he called me a XXXX once. XXXX was extremely unprofessional. - XX/XX/2022 - Received replacement pump. Replacement pump does not work. - XX/XX/2022 - I called XXXX XXXX XXXX XXXX at XXXX and left a detailed message to please call me at XXXX or email me at XXXX. - XX/XX/2022 - I called XXXX XXXX XXXX XXXX at XXXX and left a detailed message to please call me at XXXX or email me at XXXX. - XX/XX/2022 - I called XXXX XXXX XXXX XXXX at XXXX and left a detailed message to please call me at XXXX or email me at XXXX. It has been a month, and I have not heard from XXXX XXXX XXXX XXXX, unacceptable. I need Barclays Dispute Department help. I would like a full {$190.00} refund on my XXXX ending in XXXX, so please dispute this charge again. If XXXX XXXX XXXX XXXX wants me to return the item, then I expect for them to pay for the return shipping. Please let me know if you need any additional information. Thank you for your help and time, I look forward to hearing from you soon, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 110XX
Submitted Via: Web
Date Sent: 2022-08-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-02
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: They call almost every day multiple times a day.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23223
Submitted Via: Web
Date Sent: 2022-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-02
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I XXXX XXXX am aware that my SSN belongs to the ( SSA ) Social Security Administration and any extension of credit with that identifying number is an obligation of the United States in accordance with 18 U.S.C 8 and being that Barclays Bank Delaware is attempting to collect a debt from I the consumer makes Barclays Bank Delaware guilty and in violation of the ( FCA ) False Claims Act 31 U.S.C 3729-3733.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85283
Submitted Via: Web
Date Sent: 2022-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-02
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I had a credit card through XXXX at XXXX bank. I had {$350.00} total rewards balance. XXXX switched from XXXX to Barley. I went to pay my last bill at XXXX ( in which the charges were made with the XXXX card. My balance was XXXX at the bank. I came home and had a bill in the mail from Barclay for the same amount. I crossed off the name on the check that had XXXX as the payee and put Barclay and sent in the payment. The first bill was sent late, I immediately sent the payment and I was still billed a late fee of {$29.00} and another fee of XXXX cents, that was XXXX bill. I received another bill with charges on it and paid it, and now keep getting late fees added on since I refuse to pay the late fee. The total from XXXX statement is about {$310.00}, these are all from the original late fee. I've tried calling them I didn't sign up for an account with them & wanted copies of everything I signed. I didn't give them permission to take my rewards ( with XXXX, that was {$350.00} ) and now it is at XXXX. They even tried getting my routing and account number to my bank. It can't be my account since I never signed for it. They have deactivated my account and my rewards are gone. I then called XXXX and got hung up when I told her they stoled my rewards.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44483
Submitted Via: Web
Date Sent: 2022-08-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-02
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I received an email that my credit XXXX changed. I pulled a credit report and noticed a new line of credit for over {$12000.00} with Barclays. I have never done business with Barclays and have only ever had two credit cards, XXXX XXXX XXXX and XXXX. This line of credit shows me as an authorized user.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02043
Submitted Via: Web
Date Sent: 2022-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-03
Issue: Other features, terms, or problems
Subissue: Problem with cash advances
Consumer Complaint: On XX/XX/XXXX I authorized a balance transfer from my Barclay credit card in the amount of XXXX and a balance transfer fee of XXXX I received the monies in my checking account, however, Barclay charged me 2 times for the balance transfer and balance transfer fee. I started calling customer service XX/XX/XXXX and filed a complaint with the XXXX and the situation is still not resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 12010
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-01
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/2022, a female in the Fraud Dept, told me she would not close my account, per my request. She stated that I had to submit a tax form if I wanted to close my account. She refused to state why her department needed the tax form and why I couldnt close my account. The following day, on XX/XX/2022, I was told the same thing by a male representative in the same department. When I filed my initial CFPD complaints, XXXX from the Presidents office stated that I could have closed my account anytime, and what I was stating the Fraud Dept told me is not true. If the Fraud Dept. closed my account when I originally asked, the CFPD complaints would not have been made.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2022-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My credit card with Barclaycard had fraudulent activity on XX/XX/XXXX. At that time I took the steps necessary and notified Barclaycard. In the meantime I returned merchandise to the following vendors : {$190.00} to XXXX XXXX, {$330.00} to XXXX, and {$130.00} to XXXX on XX/XX/XXXX. On XX/XX/XXXX I returned merchandise to XXXX XXXX {$52.00} and XXXX for {$310.00}, {$32.00}, {$48.00}, and {$12.00}. I received a new credit card to replace the one with the fraudulent activity. In the past when this occurred transactions between the accounts was seamless. I have called/chatted with Barclaycard on the following dates and there has been no resolution : XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XXXX for 5hese credit amounts to be posted to my account. Their solution is to dispute the original transactions, however, one of the items purchased was on XX/XX/XXXX but the item was returned XX/XX/XXXX. They will not resolve this transaction because it was purchased more than 60 days ago but the transaction I am inquiring about is XX/XX/XXXX. I believe this is a Barclaycard issue and was told their credit policy changed and I needed to wait 7-10 business days to see these credits on my account by one their representatives.None of the credits have been posted. I have hardcopy receipts for all of the returned items. I am frustrated with their response to my inquiries.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2022-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/2022 there was a charge on my account in the amount of {$99.00} with a company called XXXX XXXX. On XX/XX/2022 there were XXXX charges on my account for a company called XXXX XXXX. The charges were in the amount of {$47.00} and XXXX. I did not make these purchases. Both of these companies sell adult novelty items and films- I would remember if I had made these purchases. These charges are also inconsistent with other charges on my account, as all of the legitimate charges I made in that time period were for less than {$10.00} each. I began the month of XXXX with a conscious decision to decrease my spending. These XXXX fraudulent charges occurred during the time period of when my XXXX XXXX XXXX card was being transitioned from XXXX XXXX to an XXXX XXXX XXXX managed through Barclays. I called Barclays as soon as I noticed these charges to report my card as stolen and request a new one within a few days of these fraudulent charges. Im sorry I didnt write down the dates that I called Barclays , but the first call I made was around XX/XX/2022. It was very close to the dates those charges were made. Barclays did send me a new credit card and took my report that the charges would be investigated as fraudulent. I checked my account regularly and the charges were still appearing under my transactions. I also called at least once a week to ask if the charges were still being investigated. After about 6 weeks, the first fraudulent charge ( XXXX XXXX for {$99.00} ) was marked as a credit, but the other XXXX charges ( XXXX XXXX {$47.00} and {$9.00} ) are still showing on my account, despite these being reported as fraudulent at the same time. The only reason I can see that would cause this delay is that because it took so long for the fraudulent charges to be addressed, my husband called XXXX XXXX in the first part of XXXX and asked them to refund those charges. However, I never saw a refund come through so I told Barclays to continue to process the charges as fraudulent. I communicated all of this to Barclays. I did not have to make a payment in XXXX because of the account being transferred between banks, but now I am due to make a payment on XX/XX/2022 and the XXXX remaining fraudulent charges are still showing on my account. The minimum payment is {$30.00} however the legitimate charges Ive made on this account are less than {$30.00}. I suspect that Barclays is intentionally taking too long to investigate charges to continue to charge me interest. I also am hesitant to make an overpayment on my bill because I dont think they will credit me back the over payment when the fraudulent charges are finally removed. But I also dont want to make a payment less than the minimum amount due because I strongly suspect they will issue a late payment fee. Again, Im sorry I didnt keep track of how many times Ive called a Barclays to address this XXXX it its been in the realm of 12 times since I first reported the fraudulent charges. I suspect they are intentionally dragging it out because of the ineffective customer service I get at every call. Twice ( on different days, several days apart ) I have been told that I couldnt talk to the investigations department because their systems were being updated and that they would be unavailable for several hours. Two other times I was told that I would be transferred to the investigations department but the line disconnected. Another time an agent placed me on hold and when she returned to the line she spoke as if she couldnt hear me and eventually disconnect the call. On all the other calls Ive been told that the charges are still under investigation and that there was nothing else they could do. On another call an agent told me that it takes two billing cycles for fraudulent charges to come off the account, but didnt have a good answer for me when I asked why one of the charges I reported was showing as a credit but the othered werent. Finally, I called again on Wednesday XXXX XXXX and requested that the charges be marked as a credit while they are still supposedly under investigation and the agent said that could do that but it would take several days for that to reflect on my account. I checked it again today ( 5 days later ) and they are still showing. I called again today and requested that these charges be marked as a credit so I could make payment on my account based on a correct balance. This agent told me that fraudulent charges are usually resolved in 7-10 business days. When I pointed out that it has been well beyond 10 days and asked to be transferred to the investigations department, once again the line was disconnected while transferring my call. Im making this complaint with the understanding that it can take several days to address fraudulent charges but I have never had a credit card company take this long and treat a customer this poorly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 741XX
Submitted Via: Web
Date Sent: 2022-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A