Date Received: 2022-08-02
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On XX/XX/22 I applied for the Barclays XXXX XXXX card and was approved. It comes with a {$95.00} statement credit that has yet to post even though all spending requirements have been met. Barclays continues to give the run around about when the credit will post but never follows through.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 630XX
Submitted Via: Web
Date Sent: 2022-08-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-02
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I was made aware of these fraudulent accounts a few years ago. I have talked to Barclays on several occasions about closing these accounts and making sure that no other accounts could be opened in my name. The company said everything was shut down in 2022 and that they were removing them from my credit report. Instead of doing that, they have continued to report these fraudulent accounts. The inaccurate reporting has cost me my job as an accountant, and I have been denied credit all because of these accounts that were opened without my knowledge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: 67207
Submitted Via: Web
Date Sent: 2022-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-01
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: This card belongs to XXXX XXXX, before it was from XXXX Bank now it belongs to Barklay 's credit cards, my card was XXXX when it belonged to XXXX bank, they even charged me three months more and they returned that money which was {$50.00} the minimum payment and they returned {$50.00} on XX/XX/2022 and {$100.00} on XX/XX/2022, after I went to Barklay 's I have a balance of {$130.00}, and I called them 6 times and they don't know why that amount is affecting my credit history for something that I shouldn't.-
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90404
Submitted Via: Web
Date Sent: 2022-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Barclays just took over my account which was previously held by XXXX Bank. Upon taking them over I was in a dispute over charges. When I called XXXX at that time they said they no longer had the account and I needed to call Barclays ( that was XX/XX/2022 ). Upon calling Barclays that day, I spoke with an XXXX who told me that I needed to call back in 30 days since the information had not fully transferred over. When I called back on XX/XX/XXXX, I spent XXXX hours on the phone. I first spoke with XXXX who told me to put in the fraud charges on my end on the computer ( there were XXXX separate charges on the same day made at the same place totaling {$530.00} ). When I put in the first claim it closed out my account, and I could no longer get to it to put in the second. She then tried to transfer me to the fraud department to which she was saying they were having problems on their end she gave me a number and I had to wait 30 minutes and call that number. Well it brought me back to square one, and I had to go through everything all over again. I then spoke to XXXX he told me he spoke to the fraud department, and that because these charges happened before they took over the account that I needed to contact XXXX. I told him that they told me to contact them! I asked to speak with a XXXX to which I spoke to XXXX for a total of XXXX minutes and he then transferred me to the fraud department. I then spoke with XXXX, I was talking with her explaining everything and she kept putting me on hold. The last hold she put me on was extremely long. I was on the phone with her for 40 minutes, and then I was disconnected! She obviously had all my information, and she never called or emailed either to say we were disconnected. Basically hung up on as I had the message from the phone company. I want these charges reversed as these were not made by me! I spent 3 hours of my day getting nothing accomplished and I do not have 3 hours to do this again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11779
Submitted Via: Web
Date Sent: 2022-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-31
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: Credit Card Account shows two balance transfers. Only one was requested and paid to receiving bank. Five weeks of trying to correct the Credit Card Bank error. No results. Problem described as an IT error. Credit Card Bank error has created negative credit reports. Disputes filed with credit reporting does not solve the problem. Customer service useless
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90069
Submitted Via: Web
Date Sent: 2022-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-30
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: End of XXXX I have made a payment to Barclays XXXX for {$390.00} using my bill pay with an outside bank. Since the payment appeared to meet the deadline I have called Barclays and I was informed that the payment was never received. Subsequently I then paid the whole amount of the statement plus some pending activities over the phone at around {$1200.00}. I was also advised to put a stop payment on the missing check which I did. However the company informed me that the payment was actually processed despite being told that the payment was never received resulting in {$39.00} payment denied charge. On XX/XX/29 I have made 3 phone calls with the following results : Call # 1, the CSR couldn't locate the charge stating that it doesn't exist. When I questioned whether she was properly trained to even look up the account I was put on a very long hold to verify the info and then hang up on. Call # 2, I called the call center and after a long hold transferred to the supervisor, XXXX. After the verification, the call was subsequently disconnected by the supervisor without warning or cause. Call # 3, I finally called and after undergoing a verification process transferred to the supervisor XXXX. XXXX took many notes on the account and at the end informed that that regardless if there was a " miscommunication or not '' he doesn't have an authority to remove the {$39.00} charge. It is obvious that Barclays XXXX is doing business this way to accrue unnecessary fees. Not only after many problems I was finally sent a paper bill which I requested for weeks, and now the company is misleading the consumers on whether the payment has been received on not. The transaction log shows that by the time I was told the payment was not received it actually was received but not processed. That's the reason I opted to pay in full while putting a stop payment on the check that should have been processed to begin with.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60073
Submitted Via: Web
Date Sent: 2022-07-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-30
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Starting XX/XX/2022 I was charged by XXXX XXXX for purchases in the amount of XXXX. I did not notice these charges that occurred again XX/XX/XXXX, XX/XX/XXXX, {$27.00}, XX/XX/XXXX, XXXX, XX/XX/XXXX, XXXX, XX/XX/XXXX, {$27.00}, XX/XX/XXXX, XXXX, XX/XX/XXXX, XXXX, XX/XX/XXXX, XXXX, XX/XX/XXXX XXXX, XX/XX/XXXX XXXX, XX/XX/XXXX XXXX, XX/XX/XXXX XXXX, XX/XX/XXXX XXXX, XX/XX/XXXX XXXX, XX/XX/XXXX XXXX, XX/XX/XXXX XXXX, XX/XX/XXXX XXXX, XX/XX/XXXX XXXX, XX/XX/XXXX XXXX, XX/XX/XXXX XXXX, XX/XX/XXXX XXXX. The charges increased to over XXXX each. On XX/XX/XXXX I received confirmation the card was shut down. I was given temp credit for the {$100.00} purchases. Since then I have been calling and writing about the other charges. I even have a letter from XXXX confirming this was not my purchase but an on line gaming fraud. My last phone call to Barclays was to a XXXX who put me on a high priority return call list, That was XX/XX/2022.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 13440
Submitted Via: Web
Date Sent: 2022-07-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-31
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: XXXX. XXXX XXXX XXXX ( XXXX ) has reported a late payment as I was late making a payment during the Pandemic which I explained I was not able to pay as, I was in XXXX and was not able to pay the card as I did not have internet access. I paid the card a couple of days late, calculated the interest for the additional days and paid the outstanding balance plus the interest. The balance was about {$170.00} and I explained that the {XXXX} later fee was onerous for the balance mentioned above so I would not be able to pay the interest. The young lady evidently was not able to have the late fees waived and I was not notified by XXXX of the late charge. The account was closed but XXXX continue to report the {$30.00} late fee on my statement. I am a Senior living on very limited resources and on a principle, I do not have the funds to pay for a few days late on the small balance mentioned above. This seems to be extremely vindictive by XXXX because I closed the account 2. I have the similar issue with Barclays Bank ( BB ) JetBlue credit card. I called into the Credit Card Center to get the payoff balance. Based on the balance given, I drew a check made payable to BB Credit Card to cover the outstanding balance. The person who calculated the outstanding balance, did not take into the calculation, interest to date since the last statement date. Subsequently, after making the final pay-off figure given by BB JBlue CC , the interest accrued prior to the pay-off date was not included in the pay-off figure. Even though the card was closed XX/XX/2016, BB Credit Card continued to maintain the outstanding amount plus interest, until the account balance was {$100.00} approximately when it was written off. This company has not removed this from my credit record.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33322
Submitted Via: Web
Date Sent: 2022-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-30
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: I have had the XXXX XXXX credit card for several years. They recently switched the credit cards bank from XXXX to Barclays. Before the switch, they told us to get any payments into XXXX by XX/XX/XXXX. I submitted my XXXX payment electronically to XXXX for {$630.00} on XX/XX/XXXX through my XXXX XXXXXXXX XXXX checking account, which officially processed on XX/XX/XXXX. When I received the next statement under Barclays, it marked my account as past due and showed two line items related to my payment. One item showed the payment processed ( " PAYMENT THANK YOU XXXX '' ) for {$630.00} on XX/XX/XXXX but it did not post until XX/XX/XXXX. Directly above that item is a strange item with the description, " / % A @ '', with the same dates, which negates the payment of {$630.00}. my XXXX XXXX XXXX statements for XXXX and XXXX ( attached ) show that I did not receive the {$630.00} credited back to my checking account. The money seems to have just disappeared in the Barclays system. I called them on two occasions and the best they could do was credit back the late fee and open a case ( # XXXX ), which would take XXXX months to investigate. None of the customer service representatives had any idea what to do. I found a forum in XXXX with a few other XXXX XXXX credit card customers who are going through the same thing. There is something seriously wrong with how this transition was processed. Barclays needs to formally recognize my payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02176
Submitted Via: Web
Date Sent: 2022-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-30
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am disputing charges that were made on my Barclay Jet blue credit card ending in XXXX at XXXX. I informed Barclay and they issued me a new credit card ending in XXXX. They have however refused to remove these charges listed here : XXXX XXXX transaction date XX/XX/2022 {$36.00} XXXX XXXX transaction date XX/XX/2022 {$36.00} XXXX XXXXXXXX XXXX date XX/XX/2022 {$40.00} XXXX XXXX transaction date XX/XX/2022 {$16.00} I have had conversations with XXXX and they can verify that these charges were not made by me. They are not in my list of purchases and it was verified that the items were not shipped to any address in my account. I have sent this information to Barclay. I did get notification that these charges were dropped from my account on XX/XX/XXXX, but were then reinstated afterward.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32712
Submitted Via: Web
Date Sent: 2022-07-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A