Date Received: 2022-08-12
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: On XX/XX/2022 I did a balance transfer from XXXX for {$3200.00} which was correctly debited to my Barclays account. XXXX days later, on XX/XX/2022 another debit for the same amount appears on the activity. They doubled up the balance transfer and won't refund or credit the additional {$3200.00} to me. I have called XXXX times and always get a run around like call back later or that I'm mistaken. I have tried to resolve this but to no avail. Please help- XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32256
Submitted Via: Web
Date Sent: 2022-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-11
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: I closed my Barclaycard credit card ending in XXXX due to fraud in XX/XX/2022. After it was closed, an XXXX vendor refunded me for a returned product. This balance ( {$730.00} ) was supposed to transfer to my new credit card, but never did. After getting the " run around '' from Barclaycard, which insisted that they never received the refund from the vendor ( even though the vendor had provided me twice with the details of the refund ), I submitted a " case. '' Someone at Barclaycard then realized that the refund went to my closed account. They then put in a request for the balance to be transferred and closed the case. But the transfer never happened. I called back again and learned that my case had been closed, but there was no additional information provided besides to call the number on the back of my credit card. I verified again with another employee that there was a credit balance on my old account. They opened a case as well ( XXXX ). This case was also closed, and nobody at the company that I can reach by phone can tell me why or how to fix this. This is now the third case that has been closed regarding this issue, and I have made over a dozen phone calls over the last month. I have talked to supervisors and people in all sorts of departments, but most of them are working off of scripts and can not help me. Many times they tell me " the system is not loading '' and tell me to call back. Other customer service reps try very hard to help me but simply can not, or they promise a resolution that never comes. Please help me. I do not know who to turn to.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85040
Submitted Via: Web
Date Sent: 2022-08-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-11
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Monday, XX/XX/22 I called Black Card - Barclays- and reported suspected fraud involving my card. I was not sure but suspected it strongly enough to put a hold on my credit card and to check what charges had been made. Representative confirmed my last charge was the one I had made previous to the suspected fraud charge. I asked for Barclays to put a hold on my card and to suspect my card number to be used in potential fraud beginning immediately. Representative went through the protocol to get that accomplished ( asked to speak to the primary card holder -spouse- verified last four digits of SSN # and asked what site was suspected of the fraud -XXXX XXXX XXXX ). This representative instructed that my card was on hold immediately and no charges matching my credit card would go through. The very next day, On XX/XX/22, a {$79.00} charge to an XXXX was approved and went through as a charge to my account number on hold. Last XXXX on XX/XX/22, ( approx. XXXX XXXX XXXXXXXX ) I immediately called Barclays 24 hour member representative number on the back of my card ( Not Concierge number as I had done on XX/XX/22 - because it was currently XXXX hours PST ) and XXXX, the representative could not help me in any way because his system was down. I asked for a Supervisor to call me back when the system came back up but I have not received a call as of this XXXX on XX/XX/22. No charges should have gone through on a card I reported potential fraud on a day prior AND went through the Concierge phone number on the back of my card to report it as such! I asked to put a hold on my card ( also checked to make sure the last charge which was made on my charge card was at XXXX XXXX XXXX XXXX earlier before suspected fraudulent site of XXXX XXXX XXXX ). I am not responsible for the {$79.00} charge from an XXXX on XX/XX/22 ( which was fraud ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92127
Submitted Via: Web
Date Sent: 2022-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-11
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: I used to be able to log in to my account on XXXX and see the current transactions, download statements, etc. But starting a few weeks ago, I can no longer log in. When I enter my login ID and password, it says " We're sorry, but for security reasons online access to your account is unavailable. Please contact Customer Service at XXXX. '' I called their 1-888 number on XX/XX/2022. The lady on the phone told me she reset my account and that I should be able to use " Forgot password '' to reset my password, or create a new online account after 1 hour. I tried both methods after an hour, but they still gave me the same error message. I called their 1-888 number again on XX/XX/2022. The person told me he created a ticket ( Case ID : XXXX. Operator ID : XXXX ) and that I should be able to reset my password in 5 days. It has been 5 days, yet I still receive the same error message ( " We're sorry, but for security reasons online access to your account is unavailable. Please contact Customer Service at XXXX. " ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94611
Submitted Via: Web
Date Sent: 2022-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-11
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Starting XX/XX/XXXX, my Barclay card and account have been compromised due to me being a victim of identity theft/fraud. I initially noticed on the XX/XX/XXXX to XX/XX/XXXX statement there was charges on the account which were not made nor authorized by me. On my previous statement from XX/XX/XXXX to XX/XX/XXXX, the statement balance was {$1400.00}. The following statement for XXXX XXXX XXXX the new statement balance rose to {$2400.00}. On this statement balance, there were other charges made such as cash advances ( total {$8700.00} ), purchases ( total {$9700.00} ) and other credits ( total {$16000.00} ). For the next statement of XXXX XXXX XXXX, the new statement balance was {$10000.00} with purchases totaling {$5100.00} and cash advance totaling {$2500.00}. Between these statements, I found there was another name linked to the account- the name of a person I have never met nor heard of. Following the XXXX XXXX XXXX statement, I immediately notified Barclay of this issue and their initial response was to close the account of my first card, issue a second card so I would still have a Barclays card to use while they would investigate the situation in the meantime. After receiving the second card, the same issue occurred again on the new card where there were more fraudulent charges made under the name of the person whom Ive never met. Again, I notified Barclay of the repeated issue and they had the same response as before ; close the recent card I received from, receive another card in the meantime while the company would investigate the issue. This same issue occurred for a total of nine times in which I had to receive a new card while Barclay would close the previous card in order to investigate the issue. In between the nine new cards/accounts which were opened in order to keep the account open to investigate, I only received four of the nine credit cards. The other five credit cards which were opened under my name were never sent to me but rather, I would receive a letter from Barclay stating those five cards/accounts were closed. As of now, the four cards I initially received from Barclay are closed as well. I even notified Barclay to take off this person off my account so they would no longer have access to my account nor make changes to it. Its been 8 months since Ive notified Barclay of this ongoing issue and they have yet to resolve the fraudulent charges on my account. I have made every attempt to follow up with Barclay in regards to their investigation to clear the fraudulent charges off my account and they have given me the same answer - that they are still investigating and will contact me soon. When I last contacted Barclay to give me an update on the investigation, they told me I should expect a response by XXXX XXXX ; I have yet to receive anything from them and it is already XX/XX/XXXX. As of now, the most recent statement balance from XXXX XXXX XXXX is {$16000.00}, further proving Barclay has not acted on the fraudulent charges made to my account despite giving them 8 months to fix this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94555
Submitted Via: Web
Date Sent: 2022-08-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-11
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: XX/XX/2022 - For the past 2 days I have been unable to access my online credit card account with Barclays. Message states for security reasons we have locked access to your account. It then prompts to change password. After changing password I get another message stating Were sorry online access to your account is unavailable. I contacted Barclays 6 times over the past 2 days. I was told they are doing a system upgrade and account access should be available in 3 hours. After calling 6 times over 2 days I still dont have access to my credit card online account. I have 3 credit cards with Barclays. I am unable to make payments and unable to view statements. It is imperative I have access. All my accounts are current and in good standing. Looking online I see many consumers having the same issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11779
Submitted Via: Web
Date Sent: 2022-08-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-10
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/2022, my Frontier Mastercard was stolen, along with my purse, ID, car keys, and four other unrelated credit cards. The defendant then used my card fraudulently to make the following purchases : {$89.00} at XXXX XXXX XXXX {$410.00} at XXXX XXXX {$210.00} at XXXX XXXX This card was reported stolen on XX/XX/2022, and these charges were disputed. The card was closed, and a new card was issued. Originally credited back to me, these fraudulent charges again appeared as transactions on my new card on XX/XX/2022. In speaking with XXXX from the Fraud Investigation Department on XX/XX/2022, I was informed that more evidence was needed to support my claim of fraudulence and that the investigation was closed and a police report submission was required to re-open the investigation. Not once was I contacted to let me know this was the case, after I offered the police report number during my first conversation regarding these fraudulent charges. Since the case was active and the defendant undergoing trial, the CO District 18 D.A. 's office was unable to provide a redacted police report until XX/XX/2022. The report, along with a dispute letter, was faxed to the Barclays Fraud Investigation Department XX/XX/2022 and the investigation reopened on XX/XX/XXXX. When I spoke with XXXX on XX/XX/2022, I was informed the investigation was again closed on XX/XX/2022. However, no communication regarding the results of that investigation has been provided, and I continue to receive harassing collections phone calls, accrue fees and interest on the fraudulent charges, and negative reporting to the credit bureaus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80134
Submitted Via: Web
Date Sent: 2022-08-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-10
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: IT'S absurd how this is! This account is unknown to me. Why does it show my credit report? This account has to be verified, please! I am not under any obligation to this account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33313
Submitted Via: Web
Date Sent: 2022-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-10
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: XXXX sign up offer of XXXX JetBlue points after spending {$1000.00} in the first 90 days. I called them before 90 days to verify I'd met the {$1000.00} spending requirement. They verified that I had and the points would post 4-6 weeks after the current statement closed. When the points never posted I contacted them and this time they said that I hadn't met the {$1000.00} spending requirement because the {$99.00} annual fee doesn't count.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32789
Submitted Via: Web
Date Sent: 2022-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-09
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I have been using XXXX mastercard since my children were young to earn rewards for college. My son is now in college and I have been trying to get the funds transferred. The website says a total of {$2800.00} was transferred but only {$400.00} ever arrived in my son 's XXXX. I have been trying to contact XXXX for weeks. The phone number directs you to an online chat. The chat says you must schedule an appointment for a call back. I have scheduled several but never received a call back. Today, the chat says they are closed despite it being within the hours of operation listed in the same paragraph. I also submitted a request for help online and have received no response. I called XXXX mastercard and they redirected me to the XXXX phone number XXXX saying a person would answer. This number tells you to schedule a phone appointment online. I have no idea how to contact this company to resolve the issue of the {$2400.00} of missing college rewards. I appreciate any help you can provide.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97219
Submitted Via: Web
Date Sent: 2022-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A