Date Received: 2022-08-17
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: On XX/XX/2022, I applied and was approved for the Barclays XXXX XXXX Credit Card. The card comes with a sign up bonus of 80,000 miles and a {$95.00} statement credit after spending {$2000.00} within 90 days. I met the minimum spend requirement and received the 80,000 miles but not the {$95.00} statement credit. I contacted Barclays Bank via secured message on XX/XX/2022 to inquire about the statement credit and was told : We are pleased to inform you the statement credit has been processed and will apply to your account within 3-5 business days. However, 5 business days passed and I still didnt receive the credit. I contacted them again on XX/XX/2022 to inquire about the issue and they responded : A request to credit the {$95.00} acquisition bonus has been submitted. The next day, a credit of {$95.00} AND a reversal of this credit was posted to my account so I contacted them a third time on XX/XX/2022 and received a generic reply of : Were aware of the issue and are working to correct it as quickly as possible. Barclays Bank has been " aware of this issue '' for three months now, everyone who applied to this promotion has been experiencing this same issue. I don't know how many years it should take a big international bank like Barclays to fix a minor glitch. The deceiving responses I've been receiving from their customer service are unacceptable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27713
Submitted Via: Web
Date Sent: 2022-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Company has reported my account as late, when my account is set up as an Auto Payment and has always been set up as an auto payment. Apparently they XXXX XXXX changed banks that handle their credit card. however when they transferred my account they should have also transferred the payment information that was on my account as well. Nothing changed on my side money was there in my account and set to pay. Now i have this ridiculous late payment when i was not late.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On XX/XX/2022 I sent a hand written letter via certified mail to XXXX disputing the three charge-off, credit card accounts ; because they are being reported past the time that they need to be reported on my credit. I requested to have them removed immediately, as other credit bureaus have removed these same account from my credit report already. I received a response with a letter dated on XX/XX/2022 refusing to remove two of the accounts. This is not in alignment as my other credit reports no longer have these accounts reported, and its illegal to report and beyond the statute of limitations.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07307
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I paid the XXXX XXXX. They keep billing it to me. I have submitted copies from my banking institution and copy from web page showing paid. The store card changed banks and it comes back. I submitted same documents. I have paid this I dont understand their problem.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/XXXX : My husband and I received a call from this telemarketer, met with XXXX XXXX XXXX, who promised to : Cancel the XXXX Timeshares we owned with all their maintenance yearly costs and give us XXXX points yearly starting in XXXX with RCI XXXX expanded services with $ XXXX Yearly fee. We paid {$13000.00}, which was put on XXXX new Barclay RCI Elite Mastercards, {$7000.00} for my husband and {$6100.00} for me. We paid an additional {$840.00}, billed within 30 days for the XXXX First Year Membership Fee for limited travel. ( see XXXX XXXX XXXX Enrollment Agreement ). This was paid with a separate credit card at a different time. XX/XX/XXXX : The Timeshare cancellation subcontractor, XXXX group contacted us. We paid an additional {$3900.00}, sent them our timeshares info.and were sent sample cancellation letters to sign and mail at intervals. XX/XX/XXXX apx : Timeshare for XXXX XXXX XXXX was booked through XXXX XXXX XXXX for XXXX FL XXXX XXXX XXXX value is {$2600.00} ) XX/XX/XXXX Email from XXXX XXXX- notice of contract cancellation with XXXX XXXX XXXX XX/XX/XXXX Collection Letters were received from all three timeshares XX/XX/XXXX I looked through emails, saw the RCI XXXX email cancelling XXXXXXXX XXXX XXXX , called XXXX XXXX who confirmed that I had no XXXX points to use in XXXX, was not eligible to extend the travel, and that their contract with XXXX XXXX XXXX was canceled . XX/XX/XXXX I called XXXX XXXX, spoke to XXXX XXXX, who transferred me to XXXX XXXX. I asked her about the cancellation with RCI XXXX She said they are in between Travel Agencies, but not to worry, it would be worked out with RCI shortly - it happens every 5-10 years, and it is just a matter of getting it renewed. At that point I reminded her it had already been three months and asked for a refund. She said No, if I get a refund it will have to be through my credit card. XX/XX/XXXX Called Barclay credit card and filed a dispute, faxed in the letter dated XX/XX/XXXX, a copy of the RCI Member Update email and a copy of the Trust Purchase Proposal with Options Travel. More than half of the balance had been paid off at this time, with {$6000.00} just having been paid in XX/XX/XXXX, paying off my husbands card. XX/XX/XXXX I called Barclay credit card, who sided with the telemarketer, closed the case and said it was past the time for my card. XXXX also indicated that because it was a large amount, Barclay most likely wouldnt refund it but would be willing to delete the remaining balance on my card. When the letter from Barclay came in the mail, though, Barclay had not deleted my balance. I asked to reopen the case several times, sent in copies of the complete contract, but received the same answer of no, the latest being XX/XX/XXXX XX/XX/XXXX Contacted XXXX XXXX XXXX concerning the collection letters we received and got a response that they work with another company that can repair your credit for more money. We then asked for a refund. XX/XX/XXXX Sent a copy of the contract to XXXX Bank Credit Card for a refund of the payment of {$3900.00} to XXXX XXXX XXXX, which was quickly refunded XX/XX/XXXX due to their methods. XX/XX/XXXX Received letters from Barclay credit card siding with XXXX XXXX XXXX, that The merchant has not violated the terms and conditions of the sale. XXXX XXXXXXXX XXXX sent an almost illegible document and claimed that the XXXX points for XXXX fulfilled the conditions of the {$13000.00} contract. We only received the one week vacation in XXXX valued {$2600.00} max. XX/XX/XXXX Called and emailed XXXX XXXX Bank who had sent the payments from my account to Barclay credit card and disputed the Barclay charges. After several efforts, I finally got to speak to a Manager who told me that only the credit card company or XXXX XXXX XXXX can refund the charges in this case. XX/XX/XXXX Contacted XXXX XXXX by email asking for a partial refund. She called and said no, I would have to get it from the credit card company. I sent another email detailing the partial refund requested.and asked for answer by email. She refused. XX/XX/XXXX Filed a complaint with XXXX TX, Complaint # XXXX. ftc, and Attorney General XXXX XXXX XX/XX/XXXX Received XXXX XXXX response with XXXX : now offering Interval International XXXX points for XXXX. XX/XX/XXXX I sent my response to XXXX- unacceptable. We want a refund, {$11000.00} minimum. Offering Interval International is invalid - They dont accept XXXX XXXXXXXX XXXX points. {$13000.00} is unreasonable and fraudulent for one weeks use of a timeshare. They did not set up a renewable timeshare, nor did they cancel the 3 timeshares we had legally. XX/XX/XXXX Received letter from Barclay saying the time frame is out of the limit for a dispute. However, I disputed the charge within a month of the time I paid {$6000.00} on my husbands card, and shortly after I paid {$5000.00} on my card. I feel that they have been complicit in this fraud. Thank you for any efforts you expend on our behalf to right this situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78589
Submitted Via: Web
Date Sent: 2022-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: Barclays changed my name on my account without my authorization and without notifying me. Only incidentally noticed name change on my statement. I notified them of error and they changed back. Now trying to require me to submit documentation to keep my correct, legal name on account that I have had for years. Concerned that a security breach occurred to precipitate name change and they are not responding to this concern. I am uncomfortable submitting documentation to them given the sketchiness of this incident.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02043
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: i recieved a credit card in the mail from jet blue which i never applied for so i disregarded it until a few months later when i was going over my XXXX credit report and noticed luckily my score was down 94 points from very good to good due to lack of payment. since i never make a late payment and my payment history is perfect i looked further to see that it was barclays bank who own the jet blue credit card. i have spoken to jet blue over 15 times ( first time XX/XX/XXXX XXXX ) and explained that this is fraud and was assured by the rep that it would be reported as fraud and the credit agencies would be notified as such. jet blue however did not report it as fraud, they reported that they believe the information was accurate about my payment being late and although they assured 10 different reps that the account has been closed. not one thing that jet blue or barclays bank has told me has been the truth. they have lied or misrepresented every communication or information given to me. even with my exceptional credit history XXXX has done nothing to protect my credit rating. aftyer multiple frustrating attempts to get XXXX to help my case i was last told by them that fraud or identity theft is not their problem i should call the police or fbi. i am a 30 year employee of the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX so i couldnt believe my ears. i was given XXXX by my employer because someone attempted to open a unemployment case under my name fraudulently over a year ago. XXXX was given to all of us at no fee to monitor and keep our identity and credit safe and the opposite has been done. as of today the barclays account remains open with negative late payment reporting continuing on my XXXX credit report and my score continues to go down. i reached out to barclays one more time but they refuse to look further into the fraud. this credit was never activated and of course never used and rhere are no charges on it. i believe it is ther activation fee they has has not been paid and refuse to close the account unless it is paid. it is criminal but there is no recourse against this co. respectfully submitted. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11710
Submitted Via: Web
Date Sent: 2022-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: After an identity theft incident, i have came to realized that someone open a Barclay GAP Good Reward Mastercard under my SSN, but the account is under a different name. I have an online banking account but this credit never showed up in my list of accounts so I was not aware that someone was utilizing my credit card to make fraudulent purchases. The card was opened since 2019 and I have never received any related statements from the bank in regards to this credit card. There must be a huge flaw in the credit card application process to allow someone to open an account until a different name but with my SSN and credit info. This is unbelievable and unacceptable! Barclay should take full responsible to its wrongdoing in granting people credit card without properly verifying the right info.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11228
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: It has been brought to my attention that you are not blocking file when theyre sent with an FTC fraud report. Since it is a requirement by law 605b of the FCRA Im sending this letter certified mail to help establish a legal recourse. If you choose to not block the following item listed below which is reporting inaccurately due to identity theft, I will be handing my documents over to my attorney to start a legal action. Its my intention to not pursue any legal action so please adhere to the law Please remove/block the following account as it was fraudulent & was opened without my consent or knowledge BRCLYSBANKDE XXXX Date Opened : XX/XX/2015 Balance : {$0.00}. If you claim this account is 100 % accurate and verifiable then I need you to provide me with copies of any documentation associated with this account which bears my signature, as I know none exists. In the absence of any such documentation bearing my signature, I formally request that this information be immediately deleted from the credit file you maintain under my Social Security number.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08755
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-15
Issue: Incorrect information on your report
Subissue: Personal information incorrect
Consumer Complaint: I had earlier filed a complaint regarding Barclays Bank Delaware not reporting my correct SSN hence hindering my finances and just now I got the attached letter from my Realtor stating I'm going to be responsible for an extension to close on my home. Please Barclays bank Delaware should do the needful by updating my account correctly to reflect my SSN in order for me not to loose this much money before XX/XX/2022. Please see the attached.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77479
Submitted Via: Web
Date Sent: 2022-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A