Date Received: 2022-09-20
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I got a second mortgage to pay off my Barclays credit card. This payment was sent on XX/XX/XXXX. On XX/XX/XXXX this check was processed by Barclays bank. This payment was not processed on my account. I called several times over the course of a few days. They would not make a case on several occasions. I called XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. They made a case for me finally today. They told me it would take up to 60 days additionally to resolve. Their are now two case numbers that I can and will provide for my two accounts. I have check images that show these payments were made and would like this resolved as soon as possible. In the course of these days of calling Barclays Ive been on the phone over four hours and Ive been hung up on at least four times. Reps have refused to give me a operator ID numbers And in most circumstances been very unprofessional. I do have operator ID numbers for several of the reps that I spoke with and can provide additional details as needed to help in your investigation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 985XX
Submitted Via: Web
Date Sent: 2022-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-20
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Greetings, I come in Good Faith, so Barclays Bank Delaware better known as XXXX XXXX XXXX denied to extend me the consumer natural person credit on XX/XX/2022. After receiving the denial letter on XX/XX/2022 adverse action against a consumer is AGAINST THE LAW according to the Equal Credit Opportunity Act, which is codified in title 15 U.S.C 1692k. They are subject to criminal liability of for violating 15 U.S.C 1691, as I have proof that I was discriminated against by Barclays Bank Delaware due to the response I received. Barclays Bank Delaware is in violation of title 15 U.S.Code 1642, U.S.Code 1681m and 12 CFR 1002 because I, the consumer made a application in GOOD FAITH, but credit was not issued. Furthermore because my social security number ( credit card ) was used and I received NO benefit. This is proof of fraudulent activity ( UNAUTHORIZED USE OF CREDIT CARD ) on behalf of Barclays Bank Delaware. If Barclays Bank Delaware fails to make any reasonable procedures to resolve this matter and compensate me for the use of my credit card. I will indeed make Barclays Bank Delaware criminally and civilly liable for all actual damages pursuant to title 15 U.S.C 1681n and 15 U.S.C 1681o. I will also follow up with an invoice for said violations ( XXXX ) per violation ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85138
Submitted Via: Web
Date Sent: 2022-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-20
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: My identity was stonlen on XX/XX/2022. A credit card account was opened fraudulently using my information with BARCLAYS BANK DELAWARE/O. I contacted them on XX/XX/2022 and XX/XX/2022 and on XX/XX/2022 to try and get this problem resolved but they refuse to send a letter to the credit Bureaus to get this removed off my credit report. I had to spend over XXXX contacting and emailing credit card companies and bureaus to place fraud alerts and credit freezes on my accouunt. After doing a XXXX search on BARCLAYS BANK DELAWARE/O I see the have a XXXX star rating with many people in the reviews calling them a scam.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NM
Zip: 87114
Submitted Via: Web
Date Sent: 2022-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-19
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: On XX/XX/2022, I initiated a request to redeem of {$500.00} of my " cash-back '' rewards. The {$500.00} was to be transferred to my checking account. On XX/XX/XXXX, my credit card account showed that {$500.00} was redeemed from my " cash-back '' rewards. The problem is that my bank never got the {$500.00}. I have checked with my bank many times ( up to today XXXX XXXX ) and there has been no record of the {$500.00} credit to my checking account. I have contacted the credit card company ( BARCLAYS ) many times by phone and by regular mail and have never gotten a satisfactory response. I was able to determine that the transfer was ( or should have been ) via ACH transfer. I think that BARCLAYS should be able to access the transactions Trace ID. There should be two Trace IDs the source ID and the destination ID. I can not get anyone at BARCLAYS to start a trace for this transaction. And they will not give me any " proof '' that the ACH ever happened.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75604
Submitted Via: Web
Date Sent: 2022-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-19
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/XXXX, XXXX XXXX XXXX issued a teller check # XXXX for the amount of {$4400.00}. Because it was from my home equity account, the money was taken out immediately when printing. They sent that amount based on an old statement I had from Barclays Credit card. They expressed mail USPS with the tracking number of XXXX XXXX XXXX XXXX XXXX to the address on my statement which is : Barclays, XXXX XXXX XXXX XXXX XXXX, PA XXXX. According to the USPS tracking information, it was received on XX/XX/XXXX. I called on XXXX to find out when the check would be applied to my account- They told me 2-3 business days. I called back later and then had to open a case to find this unapplied check which they told me it would take at least ten days to resolve. Meanwhile I am getting charged interest on my credit card due to them losing the check and not applying it in a timely manner. I would like them to find the check, apply it to my account and remove all interest charge on my account starting XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-19
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Barclay XXXXs bank XXXX XXXX XXXX XXXX XXXX. While traveling, my credit card was compromised. I called Barclay 's bank and requested that the card be cancelled and a new card sent. I never received the card so on XX/XX/XXXX, I paid the final bill and closed the account. I later received a statement charging late fees and interest. I disputed the charge and was told that it would be waived. I received a statement the following month still showing the fees so I called Barclay 's. They had trouble finding the account but eventually did and told me that the fees would be waived. I began to receive daily " Robocalls '' about the late balance, each time that I called Barclay 's, I was told that there was a 0 balance, and that the system needed to update. On XX/XX/XXXX, I received notice that the late payments were submitted to the credit bureau, damaging my credit rating. I called Barclay 's again, after 69 minutes on the phone, I was able to get a manager who claims to have resolved this issue. In all, I have made 6 phone calls, each lasting about 45 minutes because the agents are unable to locate my account. To avoid further compromise to my credit score, I paid the balance which I will now have to try to recoup. I believe that this is planned obsolescence on the part of Barclay 's Bank to charge fees which are not due.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94588
Submitted Via: Web
Date Sent: 2022-09-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I added an authorized user to my account on XX/XX/2022. Because I monitored the spending by spending by getting emails Sent to me letting me know when a purchase was made this was made unfortunately the company did not have where they can send me text alerts. I called on XX/XX/XXXX spoke to an agent requested that my credit limit from {$1000.00} Be decrease to {$500.00} she stated that I needed to bring the balance under that to decrease I did exactly what was told had my account decreased and advised for no authorization for any credit increases. On XX/XX/XXXX the authorized user had rented a car from XXXX they held {$520.00} at that time. On XX/XX/XXXX I also locked the authorized user 's card so he could no longer make any purchases. When I paid off the balance of {$490.00} to bring my card balance to XXXX On XXXX the XXXX. I was told by XXXX from XX/XX/XXXX they requested a {$130.00} they were declined from XX/XX/XXXX until XXXX the XXXX after that on XXXX the XXXX XXXX XXXX pay them XXXX How did that happen I only had a {$500.00} credit limit that is 7 times over the allowed amount. I need this resolved. No one can explain why they paid them that after declining them a XXXX on up till you get to XXXX and then you pay them and please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19607
Submitted Via: Web
Date Sent: 2022-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-19
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I bought an airline ticket for my son to fly from XXXX to XXXX. His trip back was on frontier airlines. On XX/XX/XXXX he boarded his plane after going through TSA screening in XXXX, headed to XXXX with a three hour layover there. While he was in XXXX, nobody talk to him from frontier airlines. He carried a backpack and that was all. Disembarked in XXXX Colorado and that appears to be where the {$99.00} purchase was put on my credit card. My son says that no one approached him, took his bag, complained about anything, he sat by himself. He did state to me that while he was waiting for his other plane was walking around and didnt see this hole that you press your backpack in and he said just for XXXX and giggles that he put his backpack in the hole and he had plenty of room and he was not oversized. But if he had been oversize they wouldve told him in XXXX at the beginning of his trip right? My son is well traveled, a veteran of the XXXX war and a member of the XXXX So I was charged {$99.00} for something but they really cant tell me what it is. I have talked to Customer Service twice. They are located in the XXXX, and they say they have a hard time getting hardcopies of anything. The first lady said it was his oversized bag, the next day the lady said it was because he had something illegal in his backpack and he was charged to bring it On board. He has stated that after he got off the plane in XXXX, that no one talked to him or said anything to him about his backpack or anything in it. Perhaps they didnt like the XXXX that he carried. I was charged {$99.00} while he was in XXXX for something I dont know why. One Representative from frontier airlines told me that he wouldve had to sign for the illegal object that he had in his backpack, because he wouldve had to sign a piece of paper and he wouldve had to give them his credit card number.That never happened and my son doesnt have a credit card. It sounds to me like theres a scam going on somewhere here. I have tried to talk to frontier airlines and you get nowhere with them. I talk to my bank and they are trying to get my money back too. I am writing everybody because I am tired of airlines treating people like XXXX. I work hard for my money and I have saved my money so I could have my son come visit me who I havent seen in some years. And then they take an extra {$99.00} out like I really had that to spare. These corporations that make millions billions of dollars and they dont care about who the consumers. I have to work two jobs just to make ends meet and Im by myself. So that {$99.00} meant a lot to me. Contacted so far XXXX XX/XX/2022 customer rep for frontier airlines. Was told baggage issues XXXX on XX/XX/2022 was told something illegal in his backpack and was charged {$99.00} to take it onboard. She said her paperwork doesnt let her see the comments as to why or what is was. Was told they could not refund money nor was there any office supervisors to help me. There is only one customer service number and you are talking with reps in the XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NE
Zip: 681XX
Submitted Via: Web
Date Sent: 2022-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-19
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I paid off the balance on XX/XX/22. The next billing cycle I got a bill stating I owed interest. I contacted them and they were going to remove the charge. I have just received another statement with late fees. When i called and spoke with someone i was told i owed the interest and late fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 54481
Submitted Via: Web
Date Sent: 2022-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-18
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: My dispute began in XXXX of this year, 2022. I am a Wyndham Rewards Member and I have the Wyndham Rewards Earner Visa CC issued by Barclays in Delaware. On XXXX of XXXX I made a reservation with Wyndham Rewards for XXXX XXXX XXXX, XXXX had points for 2 nights free and 2 nights with points and money. I stayed at XXXX XXXX in XXXX AZ. I checked in on XX/XX/2022. I went to my room and found a man in the bathroom. I rushed right out of the room and went to the front desk. I was so scared. I informed them and they told me no one else was assigned that room. I went back and the man was no longer there and this time I notice a stifling odor of cat XXXX. I went back to the front desk and told them that I need another room, I am terribly XXXX XXXX XXXX and I couldn't breathe. I had to wait for another room. They told me that it was the last room they had and if I was not happy I would have to find another hotel. The next room smelled but definitely not as bad as the first room. This was the week before XXXX spring training and no availability for a hotel rooms anywhere. The rooms that were available would cost me an arm and a leg. So with no options I stayed reluctantly. Not only was the property a slum the parking lot was full of pot holes, the doors and grounds were filthy, the toilet was unsteady when it was used and it would tip forward : (. I called Wyndham and I got no assistance! The cherry of this whole ordeal was that It took me and 10 other guests over an hour to checkout. There was only I person answering the phones and checking out guests. I called and filed a complaint with Wyndhams Rewards Diamond Concierge department. I insisted on a refund of my points and money. When I got my statement in XX/XX/2022 I was charged twice by XXXX XXXX, 2 different amounts, {$220.00} for my 2 free nights and {$220.00} for the other 2 nights that should have been billed to Wyndham for my 2 free nights. I called the hotel, Wynham Rewards Diamond Concierge, and Barclays to dispute the over charge and for a full refund. In my XXXX Statement I was given a credit for my stay by XXXX XXXX for {$230.00} and a provisional credit of {$220.00} by Barclays. I thought that this was it but it wasn't. Barclays rebilled me on my XX/XX/2022 statement for {$220.00}. I filed a dispute to Barclays. Because they should have contacted Wyndham and charge them for the Provisional Credit they had issued me for the 2 nights that XXXX XXXX should have billed Wyndham {$220.00} for my two free nights that I got with just points. The other 2 night I paid with points and money. I have filed dispute with Barclays and they won't contact the hotel because they charged me for the 2 free nights. It should have been billed to Wyndham Rewards. It's been over 90 days since this entire ordeal and Barclays won't accept theirs and XXXX XXXX 's mistakes. My balance should be zero but its not. I've overpaid my bill in XX/XX/2022 for {$29.00} so that It wouldn't affect my credit report. Unfortunately it has carried on for this long with no resolution in sight. It has affected my credit report. I decided not to continue paying an amount I don't owe. They won't accept their mistakes. I paid off my entire balance in XXXX. I need Barclays to credit my account for {$230.00} + overpayment of {$29.00} + interest + late fees. I should not be responsible for the mistake of these two companies. XXXX XXXX is the manager of XXXX XXXX were I stayed. XXXX is from Barclays. Barclays reported me to the credit bureau for being late for 60 days. I DON'T OWE THIS BALANCE. I've made over 55 calls to XXXX XXXX, Wyndham Rewards, Barclays, I filed a complaint against Barclays with the XXXX of Delaware. PLEASE HELP ME! I have attached my billing statements from XX/XX/2022- XX/XX/2022. I should not be charged for anything from XXXX XXXX. I paid the XXXX XXXX {$110.00} & XXXX XXXX XXXX {$300.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60432
Submitted Via: Web
Date Sent: 2022-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A