Date Received: 2022-09-12
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: On XX/XX/2022, I called customer service for my XXXX XXXX XXXX XXXX because I was charged late fees of {$41.00} due to the fact that with the switch from XXXX XXXX to Barclays Bank my statement was not received. I was told the fees would be waived, and to just pay {$30.00} which I did. On my next statement I saw I was charged the {$41.00} fees + a {$2.00} fee. I called customer service again in XX/XX/2022 to inquire and I was told not to worry, my balance is {$0.00} and I didn't need to pay anything. So I did not pay in XXXX. For the XX/XX/2022 statement I was charged the same {$43.00} + a new {$32.00} late fee, or {$75.00} total. I should not have been charged any of these fees due to waiver of {$41.00} in XXXX which is still not reflected in my statement. When I called Barclays, I was told the {$41.00} was waived even thought it obviously was not and I was charged an additional {$32.00} fee. I was then told I'd be transferred to a " relationship manager '' but was placed on hold for an hour with no one ever picking up the phone.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 03062
Submitted Via: Web
Date Sent: 2022-09-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: In accordance with the Fair Credit Reporting act XXXX XXXX XXXX XXXX, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92557
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I logged onto my Barclays account today & saw there was a old navy account listed on my page. I have never had an old navy account in my life. I called in & they closed it. They used my old cell phone number, address that was similar to mine & a fake email with my name in it. I then logged into XXXX XXXX & saw there was a hard inquiry that was made on XX/XX/22 under the name XXXX I can assure you this is not me & I would love it if someone could help me to get this taken off my credit report. Thank you so much!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44212
Submitted Via: Web
Date Sent: 2022-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-11
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XXXX I purchased jewelry from XXXX for {$700.00} that I never received. I have tried numerous times to contact the merchant but was unsuccessful. To this day I have never received my product, or a tracking number at all. I have mailed my dispute and faxed it to barclays dispute address yet i have never received any form of communication. I need barclays to initite a chargeback and return my hard earned funds of {$700.00} to my account. On XXXX I was charged {$730.00} by the same merchant and i never received any item. Barclays has denied my dispute and decided in the merchants favor yet this is unacceptable!! Barclays has not yet had adequate proof that i received my items. no tracking number or anything! i am requesting barclays to initiate a chargeback of {$730.00} back to my account. If my dispute does not go in my favor yet again I will be forced to sue for arbitration/litigation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55125
Submitted Via: Web
Date Sent: 2022-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-11
Issue: Trouble using your card
Subissue: Account sold or transferred to another company
Consumer Complaint: I received a new Barclays XXXX XXXX Credit Card in XX/XX/2022. I immediately activated it using the number in the sticker. When i tried using it, it didn't work. So, i called customer service, the XXXX Barclays representative says, it is activated and i may use it the same day. On XX/XX/XXXX, i opened a XXXX account ( which is now under Barclays, too! ) I haven't received the XXXX cc that i knew must be paid in XX/XX/XXXX, so i called the customer service listed on the back of XXXX XXXX. It says there my balance which is {$300.00} which i paid using the my XXXX XXXX XXXX to the XXXX credit card # on XX/XX/XXXX. It appeared as paid per Bank XXXX XXXX XXXX XXXX. When i called XXXX XXXX customer service phone #, it says i still owe {$300.00} + the interest. I spoke with a representative & mentioned that i already paid, it had been deducted to my XXXX XXXX XXXX account. When i mentioned my XXXX XXXX account #, they said it is not in the system and for me to call XXXX. I called XXXX and they said call Barclays. I have been dealing with this since XXXX. I even have to file off from work since customer service always takes XXXX or more hours to speak with. I also have records of me calling customer service rep every now and then. I have requested for my late fee to be waived and said please send my XXXX card asap so i may pay it ( for the 2nd time ) They said they'll just send me the extra money that i paid and wait for my check. Once i received my XXXX card, i paid using XXXX XXXX XXXX via electronic payment. After a few days, i received a XXXX check, but the whole amount that i paid for XXXX- which means i paid and they sent it all back to me! Which means, i am not paid yet & another late fee again. I called again customer service, they said, just deposit the check to your bank then pay it online using Barclays app, which i did. I deposited the check, as soon as it cleared, it deducted right away to be paid to XXXX since the check says PAID to XXXX with its account #. All is all i paid XXXX. 1st via XXXX account # which is floating right now in the air. 2nd, i paid when as soon as i received my XXXX card - but the check was sent back to me. 3rd, when i deposited the XXXX check, it automatically paid XXXX since it's addressed to them for payment. 4th, when i paid using their app. So, now my problems are : 1. When i paid initially to XXXX XXXX, where does the money from XXXX XXXX XXXX being paid if that XXXX XXXX account doesn't exist? 2. Why is it that no one from Barclays and XXXX know what to do with my account? My XXXX XXXX is rising up due to this and it is not fair that i need to file for days off just to deal with them. 3. My credit score dropped XXXX points due to XXXX XXXX account being closed and late payments ( XXXX ) which i paid many times. How will it get fixed? Help please? Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90039
Submitted Via: Web
Date Sent: 2022-09-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I rented a vehicle from XXXX XXXX in XXXX XXXX on XX/XX/2022. During the rental period the battery had to be replaced. As agreed, I paid the {$75.00} when returning the car on XX/XX/XXXX. At the time there was no discovery or acknowledgement of any damage to the car. The invoice at the time showed only the {$75.00} battery charge. I paid the charge as evidenced by my signed receipt on XX/XX/2022 and returned to Florida. Three days later a charge appeared on my credit card for {$170.00} for supposed damage to the running board. A receipt was generated for {$170.00} without my signature or consent. There is no valid proof of any damage to the car from my use. I have been in correspondence with the credit card company to no avail. I sent them documentation of the altered invoice and charge. They have refused to acknowledge fraud first by saying it was too late for a complaint and then for a no refund claim by the company. Neither the credit card company nor the rental agency will answer my complaint. As back up, I forwarded the charge to the same credit card company for reimbursement through my rental card insurance and they have had no cooperation from XXXX XXXX. This is obvious victimization of a senior citizen both from the credit card company and XXXX XXXX. I plead to you for help! Credit Card XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX https : XXXX? XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34243
Submitted Via: Web
Date Sent: 2022-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-10
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I had a store credit card with Old Navy. The card was transferred to a different bank backer without my knowledge. The associated bank when I first got the card was 'XXXX ' and it was transferred to 'Barclays ' XXXX When this transfer happened the balance on my card was automatically transferred to the new bank, however my existing auto payment was cancelled against my knowledge. This meant that I missed a payment and incurred late fees and a significant hit to my credit. I had sufficient funds to make the payment, but it was never made because my credit card issuer chose to change banks. This is not my fault.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93720
Submitted Via: Web
Date Sent: 2022-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-10
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I received my credit card statement from XXXX on XX/XX/22 for the statement period of XXXX and it includes interest charge ( {$4.00} ) and late fees ( {$29.00} ). In reviewing the statement, I realized that it shows me being past due for the XXXX payment. I've had this credit card for several years and have ALWAYS paid it in full each month before its due date. I checked all my bills for XXXX and did not find any statement from Barclays for that month. All of my bills for XXXX had been paid in full and on time. I called Barclays on XX/XX/22 at ( XXXX ) XXXX and spoke with XXXX to explain the situation and my concerns. He said that Barclays sent the bill on XX/XX/22 and will resend it to me for my record. I explained to XXXX that my payment history with Barclays should show that I have ALWAYS paid my credit card on time, in which he acknowledged and thanked me. He did not offer any other recourse. I have no issue paying my bills in full and on time when I receive my account statement because that is my responsibility. The bank/financial institution has the responsibility to send those statements out on time to customers. In this case, I did not receive it for XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90638
Submitted Via: Web
Date Sent: 2022-09-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-11
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I am a victim of identity theft. I did not open a XXXX XXXXXXXX XXXX card or a checking account with Barclays. I have communicated in writing and made several telephone calls asking for assistance. I was transferred up to six times within 2.5 hours of being on the telephone with multiple representatives with Barclays and got no resolution. At the last minute, the lady from the fraud dept said, " my computer is frozen. Can you call back in an hour? '' I called back in an hour only to be told I had the wrong dept and transferred me to another representative.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: 967XX
Submitted Via: Web
Date Sent: 2022-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law. This is the several times I've complained about being a victim of identity theft. You must remove/block any account that was opened without my knowledge, consent, or authority within 4 business days with ( 1 ) appropriate proof of the identity of the consumer ; ( 2 ) a copy of an identity theft report ; ( 3 ) the identification of such information by the consumer; and ( 4 ) a statement by the consumer that the information is not information relating to any transaction by the consumer. XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX, XXXX XXXX XXXX XXXXXXXX, NY XXXX XXXX XXXX XXXX, NY XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX, BRCLYSBANKDE XXXX Date Opened : XX/XX/XXXX Balance : {$13000.00}, BRCLYSBANKDE XXXX Date Opened : XX/XX/XXXX Balance : {$0.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A