Date Received: 2022-09-17
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Contacted Barclays in XXXX regarding unauthorized change of address, phone number and email. Asked for corrections to all of the aforementioned changes and for current card to be canceled and issued a new card. Confirmed that the address was corrected. A new card was issued, but it was sent to the fraudulent address and was used on 4 separate occasions : XX/XX/XXXX ( {$330.00} ), XX/XX/XXXX ( {$200.00} ), XX/XX/XXXX ( {$170.00} ) and XX/XX/XXXX ( {$150.00} ). I called on XX/XX/XXXX and again asked for my information to be corrected as it was NOT corrected as previously requested. I had the card with the charges cancelled and again a new card issued. I was told that the I would receive a letter to confirm the reversal of the charges. New card was received, as well as a letter stating that the charges were fraudulent ( XX/XX/XXXX ) and my account would be refunded/corrected. The charges were reversed and then out back on my account. I called again XXXX, end of XXXX, beginning of XXXX and most recently XX/XX/XXXX and XXXX. The charges are now said to be valid. I have filed a police report, fraud report with the FTC and frozen my credit information with all three credit bureaus related to these charges, as well as charges made to my XXXX credit accounts. Fraud alerts have been issued with all 3 credit bureaus, XXXX and XXXX ( merchants that also had fraud related issues ). XXXX, without delay or question, resolved all issues.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77469
Submitted Via: Web
Date Sent: 2022-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-17
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Barclays Credit Card Fax : XXXX RE : XX/XX/2022 XXXX. XXXX Dispute charge on XX/XX/2022 for XXXX XXXX Let me start this conversation by letting you know that this is the worst credit card I have ever owned ; your customer service is terrible, and your dispute department is no better. Once my attorney fixes this mess up with this timeshare, I will close my account and let Wyndham know how I am treated by a credit card they endorse. This charge was not an authorized charge. This card was only supposed to be used if we defaulted on a payment. So, I am saying this was a fraud charge since we signed up on XX/XX/XXXX, and they charged my card as if I defaulted on the loan. XXXX XXXX did not notify me that this charge would be billed. We are in the process of sewing this company for fraudulent statements and misleading statements. So, as you can see, if we purchased a timeshare, even if it is fraudulent, on XX/XX/2022, this card should have only been billed if there was a default on loan, and we didnt even get home on XX/XX/2022. So, to refinance with a local bank, how can we be in default? These are not the only thing they have lied about and done that was unethical ; therefore, we got an attorney in XXXX to fight this company. I am not sure how clearly ; I can be with you when they do not give you copies of what you signed at the time of purchase until you get back to the states ; we ask for a copy of what we signed at the time we were in XXXX. As you can see, this is a hot mess being taken advantage of when you are out of the country, and now, we must fight them from the United States. I am unsure how to say it to make you understand that this card was not authorized. XXXX XXXX fraudulently did it. Therefore, we have an attorney fighting this company. I have already reported this company to several different international companies. Plus, I have warned everyone on XXXX, I will not stop until I get them for everything ; they have put my husband and me through. My stress level is very high, so I would appreciate it if you would work for your customers, not the merchants isnt the first problem I had with your credit card when it comes to disputes. There is a big difference between XXXX and XXXX I have asked to speak to a manager and havent talked to one yet. Let me know if you have any questions. In this case, it needs to reopen. I will not play with your credit card much longer ; you are a big part of the stress. Thank you XXXX We have hired two attorneys, one in the U.S.A. and one in XXXX, to fight this fraudulent purchase court case is scheduled for XXXX in XXXX, Case Number XXXX They will not dispute my account since they do the billing for XXXX XXXX XXXX which it s unethical.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97603
Submitted Via: Web
Date Sent: 2022-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-17
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: Barclays took over old navy and failed to send statements new card or grant access to account. I have been calling Barclays for about two months to fix the issue and they have told me multiple times it was their fault and were going to reverse all fees and interest to original amount but never do. They use deceptive practices to try and collect money that I am not responsible for saying they have corrected the charges but it is never corrected after five calls. They will tell me to call back and still the amount has not been adjusted. All these calls have been recorded. They also stated my credit report would not be affected and it still shows. They continue to lie even when they stated it was their fault. This is on recorded conversations.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 766XX
Submitted Via: Web
Date Sent: 2022-09-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-16
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: There is a credit inquiry on my report from BRCLYSBANKDE on XX/XX/2022 that I do not recognize. I reached out to them for help, but they have not responded to my support message. I am unable to dispute it directly with XXXX, I was directed here
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32909
Submitted Via: Web
Date Sent: 2022-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: I do not agree or believe this companies resolution to my dispute was fair. I clearly explained how this company failed to notify me of my online access to make payments being removed once my account was closed. I also explained I was provided false information earlier this year by a customer relations manager that I would receive a letter in the mail to help me reinstate my ability to pay online. I was instead sent just a statement and to this day do not have the ability to pay online. This repeated failure to assist me, and false information directly lead to me missing payments. In the official response from the office of the president from this company, the document even states you can make payment online, which was extremely frustrating for me, as this is not true. As I stated in my first complaint, this is the only company I have struggled to make payment with due to the lack of assistance and false information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 983XX
Submitted Via: Web
Date Sent: 2022-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-15
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: Barclay 's recently acquired accounts from XXXX bank in XXXX. During the transfer, autopay was turned off and not reactivated on my XXXX account. As a result, multiple late payments were accrued and reported to credit reporting agencies. I was not aware that they were no longer honoring the automatic payment agreement. I found out about this today and paid the balance owed and fees plus the current payment ( {$230.00} ). Barclay 's refuses to remove the delinquent marks from my credit record.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NM
Zip: 871XX
Submitted Via: Web
Date Sent: 2022-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-15
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Near the end of year last year couple of my all my accounts where hack including emails due to me having the same password across all accounts so don't know what was first but lost thousands dollars in crypto and charges where made on a couple of my credit cards from XXXX where the indivuals where even ordering additional card holder under my accounts. XXXX business credit caught it an stopped the charges right away an call me to confirm thats when i became aware but the real issue is with barclay jetblue credit card that had multiple unauthorized transactions charged on it from XX/XX/2021 to XX/XX/XXXX XXXX.due to the lack of security or due diligence on Barclay 's behalf they allow around XXXX in charge to be approved even though I only had a XXXX credit limit apparently they where making fake deposit or using a foreign bank account to make payments on my card without even trying to reach out to me to confirm those foreign deposit while they kept charging an barclay didn't catch it until I called them asking them why they haven't blocked the card or even call me to confirm the transactions. It's definitely more than 1 seem to be XXXX they sent around XXXX in XXXX payments to XXXX under two different names they also where able to order additional card holder cards an sent to other address " barclay didn't want to disclose address to me even tho it's my account ''. Long story short they reversed all charges in XXXX and in XXXX or XXXX they reapplied all charges to my account due to there investigation being inconclusive since when they asked me about the physical credit card whereabouts I told them its still in my possession I had not lost my wallet nor any of my cards but somehow I was hacked or cloned I provided them with the police report filed listing all un authorized transactions for them to reinvestigate and again they said it's inconclusive an decision stand I asked for the investigation report as to how they made there determination an to what extend was this looked into an they denied to provide any information but want me to pay XXXX in unauthorized charges which are all individually stated in the police report this has become a huge financial burden cause now I'm making XXXX minimum payment until I get resolution and need further guidance or assistance as to what to do next to get this situation cleared up my other credit cards resolved the issue quickly internally but barclay was scammed the most an doesn't want to fix there mistake on lack of security. This is the second complaint that ice been force to submit with cfpb due to barclay lying on the first inquire by cfpb by telling them they are still working on it to give them some time I gave it about a month an reached out to barclay to ask the current status they told me there is none decision was made months ago and stand I informed them about reporting them to cfpb an why they told cfpb they are working on it if it's showing case closed on there end and all they could respond is that they will reopen the investigation but 30days plus after me contacting cfpb I've now been trying to speak to a supervisor for the last month or so cause a ticket must be submitted and that they will call within 1-5 business days they said they made multiple attempts to contact me but that is a lie I have no missed calls nor voice-mails of any such attemp I asked them to provide me date an times of such phonecard attemp so that I can prove they are lying by submitting my phone records with there call log they refused every week I call all they say is we will submit for a supervisor to call you 1-5business days I don't believe they have yet to contact the police station requesting the actual police report cause. What I submitted to them was a police report summary sheet stating that only they can order the actual police showing the itemized fraudulent transaction I've asked if they order all they respond is yes we received your documentation they can't even confirm ordering the police report nor any explanation or addresses that where used to try an send other cards or explain the XXXX XXXX XXXX an multiple transaction across the country in a short period of time which would be impossible unless they copied my card and sold it on black market or sent within there criminal organization they are basically avoiding all communications with me to solve this lack of due diligence an security on there end and forcing me to pay for there mistake and lack of consumer protection
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19604
Submitted Via: Web
Date Sent: 2022-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Barclay bank has done nothing to fix the problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 295XX
Submitted Via: Web
Date Sent: 2022-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-15
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: What happened? Fraudulent activity on credit card ending in XXXX - Many attempts to resolve this issues- so many calls and two packets of information that were sent to Barclays. Managers do not return calls - the representatives keep stating it will be 10 days to resolve. It has now been almost 6 months and Barclays has admitted responsibility. Notified Barclays, submitted all supporting documents and followed up per the request of Barclays After of period of 5 months, they have still not resolved the issue. Company Name : Barclays XXXX XXXX XXXX XXXX, Delaware XXXX XXXX Action : Barclays Response XX/XX/2022 Internal team at XXXX began XXXX error in credit card statements XX/XX/2022 Internal investigation on-going XX/XX/2022 Called Barclays Barclays provided steps to submit claim XX/XX/2022 Received confirmation that packet was received XX/XX/2022 Called XXXX for status update XX/XX/2022 Received notice stating that we would receive full credit except for XXXX charges XX/XX/2022 Received payment of {$73000.00} XX/XX/XXXX Called Barclay for status update XX/XX/2022 Called Barclay for status update XX/XX/2022 Received notification stating investigation is still pending XX/XX/2022 Called Barclay for status update XX/XX/2022 Received notification stating investigation is still pending XX/XX/2022 Called Barclay for status update XX/XX/2022 Called Barclay for status update XX/XX/2022 Called Barclay for status update Sent another packet of past What amount : {$170000.00} What would be a fair resolution? To refund all monies that are deemed fraudulent What have we done to try to resolve the issue? - Multiple calls and letters were sent to the Barclays investigation department. This has been very upsetting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94043
Submitted Via: Web
Date Sent: 2022-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-15
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I agreed to 2 settlement offers ( XX/XX/XXXX and XX/XX/XXXX ) that Barclays Card company did not honor. When agreeing to these offers, I asked for documentation to be sent to me for my records which was not done. Representatives are telling me different things every time I call. They are also telling me that my account is locked and they can't provide any information. Even though they are unable to view my account I am still getting statements by email. They also claim that they are unable to pull call recordings for when I made the payment arrangement but pulled the recording when I disputed a charge in XXXX. I put in a claim for both incidents where my settlement agreement was not honored. No one has returned my calls, sent anything in the mail, left me a voicemail nor emailed me. they are also reporting to the credit bureaus about my account with them which is negatively affecting my credit score.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A