Date Received: 2022-09-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Fraudulent Charges first appeared the statement I received for XXXX XXXX. I contacted the Barclay Fraud number and was told it would be investigated, which would take about 30 days. I was also told to destroy my cards, and contact any institution that I had on automatic payment set up for as the number will change. A new card would be sent in 3-5 business days. I never received these cards. I received acknowledgement that an investigation was open and I would received the results in a letter dated XXXX XXXX was in I received a letter from Barclay stating the {$1600.00} in dispute was ruled in my favor and the account was closed. No charges were made on this account as I had neither received a new card and the automatic payment had been canceled. I confirmed with Wyndham that the XXXX payment had not been made and I would have delinquency payment. I settle that with another card and set up automatic payments using a different card company. I received a letter from Barclays on XX/XX/XXXX, confirming that the amount in dispute that I was not responsible. My statement for XXXX XXXX had additional fraudulent charges from the XXXX NY. The previous fraudulent charges were showing the same address. I again contacted Barclays and explain to them that I had not received the cards, My account was suppose to be closed on XX/XX/XXXX but charges were made and accepted by Barclay on XXXX XXXX. I clearly stated to the agent that the account was to be closed and no more trans action would be authorized by me. Barclays opened another Investigation. Received a letter confirming the account was indeed closed and an investigation initiated. Letter from Barclay confirmed I was not responsible for the fraudulent transaction. The XXXX statement XX/XX/XXXX showed a balanced forwarded of {$380.00}. I called and followed up with a registered letter return Receipt on XX/XX/XXXX to Manager of the Fraud Department, I received the return receipt but no one at Barclays signed for it. The letter outlined all the actions since XXXX to get this resolved. I requested certain actions be taken along with an internal investigation as to how the new cards could be sent to one place but the billing address was correct. A store credit card company advised me that my credit score was lowered. I looked and saw it was due to an adverse report by Barclays. I called to talk to a supervisor and was refused to be connected to one. Thus this complaint as I have received only a negative response to my letter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NE
Zip: 680XX
Submitted Via: Web
Date Sent: 2022-09-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-14
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: On XX/XX/2022 I received an email notification of a card open, but not my name, from Barclays Bank, Delaware I do not know the name on the card or why I received a notification I called customer service and they asked for my last 4 of SS # and BD- which I did not give. They were not able to do anything about it without that information I am concerned the card is open using my information
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Please see complaint # XXXX that was closed when Barclays claimed to have refunded the charges and closed the account. I am now receiving statements with charges once again. Balance as of XXXX XX/XX/XXXX is {$160.00} ; how is it possible to get this company to do the right thing? Thank you, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-15
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I received this card earlier in the year and have used it heavily because it gives me airline miles for my purchases. I have never been late on my bill and Ive actually paid off the full statement balance every time I have use the card. And roughly 6 weeks ago I received a letter from Barclays saying that my account was under investigation. They requested a copy of my transcripts from the IRS. Ive had some problems with a previous accountant who had my XXXX and XXXX taxes in complete disarray. It took me some time to get my taxes filed so transcripts would be available. Barclays did not have anybody available to have a conversation or to consult with about this investigation. I called and spoke to somebody three times holding for an hour to an hour and a half each time. Every time I called in they really couldnt tell me anything other than to get the information that the bank was requesting in. I was never even told why my account was being investigated. I protested the cancellation and sent a letter to the Office of the president at Barclays including the transcripts that they requested. I did speak to a very nice lady but she told me that a decision has been made already and there was nothing they could do to reverse it. As a result this shows up negatively on my credit report. I take my credit very seriously and I find it troublesome when negative information has to appear on my credit report even though I lived up to my commitments and paid my bill 100 % on time. They even pulled my credit which has another inquiry on my credit report that I did not authorize. I never ever had a problem paying my bill and I had some huge balances I felt like I was a very good customer and living up to my end of the card holder agreement. Barclays customer service through this process was extremely difficult to deal with with long hold times And once you finally got through nobody could really tell you anything It was like a big secret. What an awful way to treat your customers. I wish I wouldve never applied for this card Had I known this is the way they treat their customers I wouldve avoided this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37075
Submitted Via: Web
Date Sent: 2022-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This Barclays account is no longer past due or in a charge-off status. This account has been paid in full. Barclays has failed to report my on time payments to XXXX that were made made on this account from XX/XX/2022 XX/XX/2022 as proven by the attached evidence of my payments on the account. Also, see the previous dispute letters that I have sent to Barclays in an attempt to resolve the matter. Barclays responded with a letter dated XX/XX/2022 and AGREED TO REMOVE this inaccurate and incomplete payment account history from my XXXX credit report. See attached letter dated XX/XX/2022 from Barclays. As of XX/XX/2022, Barclays has not removed or updated this discrepant payment history from my XXXX report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60629
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: Credit report shows I opened a account through Barclays you promise XXXX that I did not apply for and was approved for {$20000.00} I called the company they said they couldnt close the account because someone filed for a lost or stolen credit card I have frozen my credit but Barclays opened another account under XXXX and there security team said they cant stop whoever it is from opening up more automatically that I would have to call them every day
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46815
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Over the past month, I've had XXXX previous purchases re-applied to my account and then immediately reversed ( see attachment for examples ). While these duplicate transactions appear to net to {$0.00} and aren't affecting the amount owed, XXXX can not provide a satisfactory answer as to why this is happening. It's very difficult to determine whether my current balance is correct when I have so many unnecessary transactions appearing on my statement. Additionally, not all of the credits back to my account are reversing my airline mile rewards. This will result in too many miles posting to my airline account ; when these are eventually clawed-back, this will impact my ability to earn loyalty points that I'm rightfully owed from all purchases made. For example, the website is currently showing that I will earn 15,590 miles in my next statement when I should only earn 80 miles. When Barclay discovers this error, they will prevent all rewards ( miles + loyalty points ) from being sent to the airline until I make up the negative balance. I've called Barclay XXXX XXXX since XXXX and have asked for a call-back from a supervisor, which has never happened.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 911XX
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-12
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I paid my bill off by an official bank check on XX/XX/22. The check was for {$1800.00}. I Never got credit for the payment so I contacted the bank and it was cashed on XX/XX/22. Barclays bank asked me to send them a copy of the canceled check front and back which I did on XX/XX/22 certified mail. Barclays Bank received the letter with the copy of canceled check on XX/XX/22. I have called several times and were told that they are the proof of payment and it will be applied within a week. That has been going on for a month now after several other calls to the bank. As of today when I spoke to a account manager they are now saying that until they find out what happened to the payment on there end they will not credit my account and they say the process could take another 30-45 days. Barclays Bank Delaware XXXX XXXX XXXX XXXX XXXX, DE XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44060
Submitted Via: Web
Date Sent: 2022-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-12
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Someone tried to opened a account at Barclays. Application ID : XXXX, Date XXXX XX/XX/2022.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94947
Submitted Via: Web
Date Sent: 2022-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-12
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: On XXXX XXXX I was notified by Barclay 's that my XXXX XXXXXXXX Credit Card had been closed. I had had this card for over 25 years and had never missed a payment or been late with a payment. For the last year or so I had been using the card to purchase high end watches to resale in a small business that I started. Some months I charged as much as {$150000.00} on this card and always paid it before it was due. The card had a {$50000.00} limit. The letter I got stated " your history of account usage '' as the reason for closing the card and said if I had any questions to write to Barclays, XXXX XXXX XXXX XXXX XXXX XXXX On XXXX the XXXX I sent them a letter asking for the reason that they closed the account and for the reinstatement of the same card. On XX/XX/XXXX, I received another letter from Barclays stating that they were unable to complete my request. This letter told me to contact them at the number on the back of my card for more details. On XXXX XXXX I called and spoke with several different people over the course of more than an hour and still got no answer as to why my card was closed. One person did tell me it appeared that I was trying to run up airline miles! I am requesting the reason for the closure and the reinstatement of my card and credit limit. Any help would be appreciated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 241XX
Submitted Via: Web
Date Sent: 2022-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A