Date Received: 2022-09-27
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Since XX/XX/XXXX, Barclays has called me 30 times. I called back on XX/XX/XXXX to inform them I am working with XXXX and have been paying them. They have still continued to call at least 3 times a day.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 611XX
Submitted Via: Web
Date Sent: 2022-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-27
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I used a Barclays Bank Wyndham rewards credit card to stay at a XXXX hotel in XXXX, XXXX. I am supposed to get 5 points per dollar when using at a XXXX, but was only awarded 2 points per dollar. Barclays said the hotel is not a XXXX, which is incorrect, so we did a three way call with a Barclays supervisor and the hotel who confirmed that the property is a XXXX. She stated she would accelerate the issue and six weeks later I still have no response from them. The account number is XXXX The transaction date was XX/XX/2022. The transaction amount was {$670.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91311
Submitted Via: Web
Date Sent: 2022-09-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-28
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I signed up for Barclays American Airlines Aviator business card with XXXX points sign up bonus and {$95.00} statement credit after meeting the minimum spend. I got the advertised XXXX points but not the statement credit. It has been XXXXXXXX XXXX since I emailed Barclays about the missing credit with no response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77375
Submitted Via: Web
Date Sent: 2022-09-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-27
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My Old Navy store card was bought by Barclays Bank Delaware from XXXX XXXX, which I had for over a decade without issue. There were problems during the conversion and my automatic payments were halted due to technical issues in their system. They added a 30-days late notice to all 3 credit bureaus adding my first derogatory information in 20 yrs to my credit reports. I contacted Barclays Bank Delaware, they reversed the late fees, accepted my final payment ( {$68.00} ) and closed the account at my request. Following this, I disputed the erroneous charge with XXXX and the dispute was returned with the inaccurate information upheld. The report said to contact Barclays Bank Delaware, which I did and their response was I would need to submit a written letter to request reconsideration.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 760XX
Submitted Via: Web
Date Sent: 2022-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-26
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I attempted to update the information and addresses on my credit report. However, I was blocked by each of the credit bureaus. When I called to update my report via telephone, I was informed by the bureau representative that Barclays XXXX and XXXX are the reason. They reporting a status of charge off each month and then closing the account. This is why I am not able to dispute the incorrect post office address portraying as a residential address that is currently in someone else 's possession.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77065
Submitted Via: Web
Date Sent: 2022-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-26
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: On XX/XX/XXXX I had XXXX XXXX XXXX XXXX due to XXXX It was the most deviating thing that has ever happened to me. I did everything in power to give that i could to help my brother but it was to no avail. Unfortunately because of this tragedy I didn't notice I wasn't paying for the Barclays account that I opened on XX/XX/XXXX. Still in the stage of grief I let my Barclays account go into collection. That account is the only collection and the only negative account I have on my report. Ive tried calling the bank personally and explaining what happened, nothing. Ive tried calling the credit bureaus to explain the situation and still nothing. Please, like I said this is the ONLY negative account i have on my report and it is greatly hurting my financial future.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33544
Submitted Via: Web
Date Sent: 2022-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XXXX XXXX I signed a contract with XXXX XXXX and charged my down payment of {$4100.00} for work to be done on my home in the spring. I was in constant contact with the contractor as to updates on my materials and job. Im XXXX he claimed that due to covid, the materials were delayed, but it would be soon, probably XXXX. I had no reason not to believe and kept in contact. XXXX came and went and he told me he was in contact with the supplier and my patio door manufacturing was holding up the project again, no reason to question this because this has been a common occurrence with everything due to covid. I was in weekly contact with him up until the morning of XXXX XXXX when he was XXXX XXXX XXXX XXXX XXXX. We later found out that he never ordered the supplies, defrauding me out of my down payment. I used my credit card as a means of protection for this type of reason. I have text messages and emails to prove all of this and have sent it all to my credit card. They are saying it was not in the allowable time frame but i could not do that because i had no idea i was a victim of fraud and no reason to file a dispute until his death and subsequent investigation that proved this. The company is still in business as hiXXXX XXXX XXXXs the other agent. She will not respond to any of the customers and has begun selling off the office equipment. I respectfully request that the amount be charged back to ehe business. He used XXXX to complete my card purchase.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44136
Submitted Via: Web
Date Sent: 2022-09-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-27
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: The company opened an account without my authorization
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92008
Submitted Via: Web
Date Sent: 2022-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-24
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I opened a Barclay cc in earlier XXXX and have the full amount paid in/on time ( billing cycle ends on XXXX and I paid in full on XXXX ). Yet they charged me late fee + interest for past few months which I just recently realized upon rejection on mortgage since early XXXX. Becuase of their abusive useage of the banking system, my persona credit dropped XXXX points recently which result my mortgage amount doubled in interest from an average of 3.87 % to the market price of 6.125 %. My mortgage principle is {$100000.00}. Due to the dropping credit score by abusive useage, my application was misdirected and delayed. As of now, the paid off total increased by {$100000.00} from {$200000.00} to {$300000.00}. Barclay shall be 100 % liable and responsbile for the difference.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I noticed a couple months ago that there is a {$6000.00} charge to my card and I haven't used this card in years. I have reached out several times and they keep giving me the run-around. They did say it was their mistake, but NOTHING has been resolved. This is not the first issue I have had with this company. My credit has gone down because of this charge and the late fees and 'missed payments ' that go along with this mess. Barclays is the worst company I have even had to deal with.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80005
Submitted Via: Web
Date Sent: 2022-09-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A