Date Received: 2024-01-03
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I am their checking & savings customer since XXXX and they started charging monthly maintenance fee on my saving account since XX/XX/XXXX. i noticed this charge only on XX/XX/XXXX. When asked customer service about this charge, i was told we sent a XXXX pages terms & conditions letter and in that XXXX of term is the change that was made to my account. I asked them why i was not informed directly via text or call or straight letter about this single change. There is no answer for this question from customer service. without my consent/approval they implemented this change on my account and i would like this board to prevent them doing this kind of deceptive business tactics in future.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37067
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: ATTACHED IS FTC COMPLAINT XXXX ( this was emailed to XXXX XXXX XX/XX/XXXX at XXXXXXXX EST ) XX/XX/XXXX BOA Rec 'd XXXX restrictive Endorsed Securities Registered Mail XX/XX/XXXX XXXX XXXX XXXXXXXX the registered security for a credit card then ending in XXXX for a certificate of indebtedness & how to proceed with processing this security & my security interest as the holder in due course XX/XX/XXXX XXXX XXXX XXXX the registered security for the balance assist loan ending # XXXX XX/XX/XXXX I followed up via phone with the billing error as I see neither security has been applied. I was told to contact back by Monday if I see nothing as a case # had been generated. XX/XX/XXXX I get an appointment with XXXX XXXX in person at the BOA Branch XX/XX/XXXX I meet with XXXX XXXX who confirms with the credit card department that they have Rec 'd the securities & provided a confirmation number XX/XX/XXXX I brought XXXX XXXX my opt out notice to opt me out of anywhere my non-public personal information is being provided, within 30 minutes my credit card was canceled. XX/XX/XXXX I reach out to the necessary department with the credit card department & my card is re-instated. THIS WAS ADVERSE REACTION AGAINST ME AS A CONSUMER & A VIOLATION of Under 12 CFR 1026.13 Billing error resolution ( 3 ) & 15 U.S.C. 1666 ( e ). XX/XX/XXXX I sat through numerous phone calls until I reached XXXX XXXX XXXX XXXX who placed a REVIW for BILLING ERROR on my account/ Nothing was actually done. XX/XX/XXXX I finally made contact with XXXX XXXX XXXX in the corporate office via email. He responds to me. Tell me my information is getting to the necessary offices. XX/XX/XXXX XXXX XXXX XXXX the package of the registered securities with directions on the certificates of indebtedness via US REGISTERED MAIL. XXXX was briefed on what to do with this. XX/XX/XXXX I make an additional payment to be able to use the security balance on my BOA card after successful purchases. XX/XX/XXXX SECOND ADVERSE reaction has been taken against me after good faith efforts : my card was declined. The Card was canceled. When I spoke with XXXX XXXX from Georgia, she informed me that the card was revoked. Would not describe why. I was transferred then hung up on. XX/XX/XXXX I contacted XXXX XXXX at the financial center explaining what occurred. Arbitration was never approached before any adverse reactions were taken upon me, the consumer for GOOD FAITH ATTEMPTS. This violated numerous rights : XX/XX/XXXX I received contact with XXXX in Texas who disputed the payment made in good faith ( on time before due XX/XX/XXXX processed XX/XX/XXXX ), filed a dispute finally with credit bureaus for non-application of my payment coupon, and requested the {$100.00} payment be returned since the card was canceled for XXXX reason in retaliation to my good faith attempts ( to be decided in XXXX business days ). XXXX 'd XX/XX/XXXX & verbally XX/XX/XXXX PER the FCRA, as a Federally protected consumer, I am now opting out of all authorization I, XXXX XXXX, the consumer may have given you written, unwritten, verbal, & non verbal per 15 USC 6802. \\\\BOA reported to early warning services & all credit bureaus after this date of Rec 'd ignoring my notice completely after XX/XX/XXXX \\\\15 USC 1691e - Civil liability, {$10000.00} Violating my right to Fair Credit & placing me on a secured credit card after offering me a different agreement & charging me a {$100.00} security deposit ; I had requested this be undone. \\\\12 USC 504 BOA/ XXXX XXXX : XXXX XXXX XXXX XXXXXXXX XXXX XXXX 23 days past remedying the application of the coupon for the certificate of indebtedness ; recd XXXX securities for the credit card that was ending in XXXX ; they are 22 days past remedying the application of the coupon for the certificate of indebtedness for the balance assist loan ending in XXXX ; a second security was sent that matured on XX/XX/XXXX for the card ending in # XXXX on XX/XX/XXXX, start date XX/XX/XXXX & the other XXXX XXXX XXXX ( provided in documentation ) to be processed. They have until XX/XX/XXXX before fees apply to XXXX additional securities. \\\\15 USC 1611 -Criminal liability for willful & knowing violation, {$5000.00} This is for closing both accounts & taking adverse action on 15 USC 1611e & 12 CFR 1026.13 Billing error resolution. \\\Closed account ending in XXXX on XX/XX/XXXX ; No letter received ///Prior to payment due date XX/XX/XXXX when payment was made XX/XX/XXXX ///Closed account ending in XXXX on XX/XX/XXXX ///After a good faith payment was made XX/XX/XXXX for {$100.00} No letter Rec 'd ////12 CFR 1026.13 ( 1 ), ( 4 ) & c ( 1 ) d ( 1 ) ( 2 ) Truth In Lending Violation ////15 USC 1666 ( d ) Adverse reaction + Canceling my credit card without any written mailed notification. ////Under 12 USC 504, 18 USC 8 & 31 CFR 328.1-6 ////15 USC 1611, 15 USC 1612, 15 USC 1642 , 1681 ( m ) ( n ) ( o ), 1691 ( a ) ( e ) & 12 cfr 1002.3 & 1002.4 /////PRIVACY OF CONSUMER FINANCIAL INFORMATION VIOLATION under 15 USC 6801, violation of 15 USC 6802, 16 CFR 313.1, 313.2, & 313.7 ( failure to provide opt out notice ), 15 USC 1681b PERMISSIBLE PURPOSES & 15 USC 1692k ( a ) ( 2 ) ( A ) for Civil Liability on Fair Credit Reporting Act & Violations of the Privacy Act of 1974. Title 17 Chapter IV, A 420.3/ 15 USC 780 5 ( f ) & as a Florida resident, Florida Statute ( FS ) 215.47 Reporting Security Interests
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 341XX
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: Bank of America has really become the all time worst bank in history! More returned funds have been done foolishly - and haphazardly - causing so many financial problems.and ironically, deposits- as in this case- were made within 48 hours to bring the account current! Bank of America lies ALL the time and pretends like they honor customer longevity but THEY DO NOT. They dont even allow debit card transactions to approve if the transaction is only one cent over an account balance! Ironically, they have a section that alludes to bank discretion- but it NEVER occurs. Not to mention, if Bank of America had any type of sophisticated financial computer system they would calculate the logistics of an individuals account management and would do much better -toward reversal on their horrible customer service reputation! AGAIN they have sent back my insurance premium to XXXX XXXX ( {$99.00} / XX/XX/2024 ) - causing me to lapse my insurance coverage - which Bank of America doesnt care.and a deposit was made ON THE SAME DAY to offset my balance! This has to stop or the CFPB, FDIC, FTC, SEC. and all other financial services must lodge a class action lawsuit against Bank of America!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77373
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: I was traveling and was scammed by a vendor on the beach on XX/XX/. I bought two drinks and was charged {$870.00}. I immediately called Bank of America to open a fraud claim. They denied it on XX/XX/XXXX. I called again and opened another claim. They denied it again on XX/XX/XXXX. The bank told me that the vendor had proven that I had approved the purchase, but it was not my signature and I'm sure if they were to actually look at the receipt it would be very obvious that it was a scam. Two drinks obviously do not cost {$870.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AK
Zip: 99801
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I was scammed of {$100000.00} buying crypto money, using a credit card. ; To forward to a fake investor. I lost all disputes with bank of America because there policy is written on there websites about investments. So I took the blame for a bad decision to sign a credit card to crypto scammers. I had no way of understanding that crypto charges or purchases can't be reversed. Crypto is one way. Bank of America does not make u aware of this even in their fine print. In the old days if a bank was robbed, the whole town n sheriff would go after the thieves. But modern day thieves in the internet are allowed freedom.? .because bank of America won't pursue the criminals? XXXX dosent go after the scammers? XXXX has hacked apps.And they don't care? All three deserve a law suit. XXXX, Bank of America, XXXXXXXX XXXX. And this site won't go after the thieves either cause u take XXXX word that there policy is correct. XXXX said they just follow my orders because I signed the transaction. But now they won't follow my orders unless there's money to be made? Go catch the thieves at the fake exchanges with a little help from law enforcement?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89169
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Problem with customer service
Subissue:
Consumer Complaint: I was at the ATM machine on XXXX XXXX XXXX in XXXX Texas the machine number is XXXX and the machine took XXXX XXXX dollars from me I was trying to get it back but it wouldn't let me that's my rent money all I got was XXXX I have the receipt in the time it was at XXXX XXXX I didn't see a selection for ATM taking your money
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75208
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX, I applied online for a Bank of America Checking Account to avail a {$200.00} bonus promotion. I deposited {$100.00} during the application. Despite receiving an approval email, I couldn't access online banking. Efforts to reset my password failed, and attempting to create a new login led to conflicting messages about the account 's status. Unable to reach the helpline promptly, I visited the Bank of America XXXX XXXX in XXXX, XXXX, on XX/XX/XXXX. At the teller counter, I explained the situation, expressing my desire to close the account due to the inconvenience. However, I was informed that my account had already been closed without my knowledge or consent. After working with a banker for over an hour, I was provided with various explanations for the closure, including identity verification issues, security concerns, or unspecified profile-related reasons. Despite the confusion, I repeatedly requested the return of my {$100.00} deposit. Following the lengthy branch visit, I was informed that I couldn't withdraw the deposit immediately, and a cashiers check would be mailed to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55416
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I've tried calling multiple times to close my checking account with Bank of America. This time, I've been on hold for 45 minutes ( and counting... ). There is no electronic way to do this via the app, website, or email, which seems abusive because the account can be opened online. I should not have to physically go to a branch or wait a ridiculous amount of time on hold for a representative to do something for me that should take a few minutes tops. I've been able to close a checking account with XXXX XXXX in literally a minute by sending them a short message via their secured messaging center online, and the account closing was promptly handled the same day. This might cause harm to other consumers like me who must meet requirements to waive BoA 's " monthly maintenance fee ''. This fee will be applicable as long as the account is open, even though it seems to be very difficult to close ( and through no fault of the consumer ). I see this type of issue has occurred before with many similar complaints for Bank of America when searching the phrase " wait time '' with filters " Can't close your account '' and " Checking or savings account ''.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55420
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Since I started banking with Bank of America, the fraud department seems to not care about the customers complaints. There were multiple telephone numbers listed on my checking account, I asked them to remove all phone numbers but mine. My number is the only number " greyed out '' meaning they are unable to authenticate me. Ive had multiple fraudulent activities on my checking accounts, where transactions are digital. I told them that someone in the XXXX has all my credentials. This has been ongoing for more them three years, it started at XXXX XXXX. They did nothing knowing there was fraud on my account. Bank of America seems too not take fraud seriously, it only appears that way when calling the fraud Department. Ive had to close numerous accounts which I was told top do by Bank of America staff due to fraud. They would close one account and make me open a new account not really investigating the cause and who was doing the fraud to me. I lost a lot of money due to fraud. The fraud department does an internal investigation, but being someone has all my credentials and are pretending to be me, the fraud department overlooks this and blames it on me and reversing credits given due to me reporting fraud. It went as far as me contacting the Fraud Department at Bank of America corporate, this gentleman, XXXX in fraud himself said he isn't able to speak with me because he is unable to authenticate me. I asked him to contact me using a different office phone or cell phone, he refused. He had me contact my cell provider XXXX to give me a new XXXX card for my cell phone, I did what he asked and the bank still couldn't authenticate me. This is a Bank of America issue not my issue or XXXX which the guy XXXX working on my case thinks its everyone else 's issue but not his or the banks issue. He is very rude, not customer friendly and being he's in Fraud he should know better that if someone has access to all my credentials that the fraud is unlikely to be me. They never go above and beyond.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77062
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I made a deposit in XXXX it was placed on hold for 5 months I was then told the treasury dept said not to let me receive the money so my account closed I contacted treasury and they said check was valid and never discuss anything about not releasing my funds to me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11225
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A