Date Received: 2024-01-03
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: XXXX XX/XX/XXXX ( Wednesday ) Note : Please note that we are unable to respond to or review information that has not been made available to the complainant. COMPLAINT ID : XXXX. SUBMITTED XXXX As of XXXX XX/XX/XXXX ( Tuesday ), and I have NOT received a response from Bank of America USA . As of XX/XX/XXXX, I have NOT received a response from Bank of America USA. I have NOT received a response from Bank of America USA via XXXX, XXXX, Personal courier, Professional courier, XXXX XXXXXXXX. Review the companys response to your complaint. ( The company has responded to your complaint. Log in to the Bureaus secure website to review the companys response online. You can also review the companys response by phone with someone. Thank you for participating in our complaint process. This complaint is now closed. COMPLAINT ID XXXX SUBMITTED ON XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XX/XX/XXXX Friday Bank of America , U.S.A. Consumer Financial Protection Bureau Attn : Consumer Financial Protection Bureau Subject : Inquiry Regarding Banking Practices and Legal Obligations Reference : 1. Consumer Financial Protection Bureau Complaints ( 2 pgs. ) 2. XXXX XXXX ( 4 pgs. ) 3. CFPB Complaints : XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX Bank of America XXXX Consumer Financial Protection Bureau , I am reaching out to file an additional compliant on certain banking practices and the legal obligations that banks must adhere to, particularly in relation to customer information and potential retaliatory actions. I have recently encountered situations that have raised concerns regarding the sharing, closing accounts being investigated, selling/sharing of clients personal information, and withholding of information. I am seeking information to better understand the bank 's policies in these areas and how they align with relevant legal regulations. Specifically, I am interested in whether it is against the law for a U.S.A. bank to engage in retaliatory actions against a customer who seeks information or lodges a complaint. XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX Transparency is crucial in maintaining trust between customers and their financial institutions, and I believe a clear understanding of these matters is essential for both parties. If there are specific legal provisions or guidelines that govern the sharing, closing, selling, and withholding of customer information, I would appreciate it if you could provide me with relevant details. I appreciate your attention to this matter and look forward to receiving information that will help clarify these aspects. Thank you for your prompt response and assistance. Respectfully submitted, XXXX XXXX XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91910
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I write to you in regards to way Bank of America has purposely tried to illegally charge me the wrong interest on a large purchase that I did with my Bank of America credit card. I made this purchase with the intent of paying it off within a 4 month period and I did realize that would be interest that would accrue but the fact that Bank of America has tried to charge more interest than the true balances reflected, is why Bank of America continues to get fined for screwing over its customers base and makes headlines in the news everywhere. SEE ATTACHED
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85260
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I was a customer of Bank of America since XXXX and I was gold preferred member of the company. In XXXX XXXX the bank close my account without any notification, I was in XXXX with some friends and I couldn't pay my bill at the restaurant because that one the only account that I had. Also in XXXX I opened a company for student transportation and because at the moment I didn't had a business bank account ( it was taken a while ) the students started to send me money through XXXX, I have all the receipts for them. They blocked my account in XXXX XXXX and they finally close my account on XXXX XXXX and they reported me to XXXX XXXX XXXX. I requested the XXXX XXXX XXXX, the consumer report and didn't show any fraudulent transaction but they close my account under suspicious activity. All that is showed there are the direct deposit from my employers
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 199XX
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Bank of America recently tanked my credit score after failing to draft my automatic payment for my auto loan. I made numerous attempts to contact them and they refused to correspond with me. I have called and left voicemails, sent letters via snail mail, and attempted chats via XXXX XXXX and XXXX XXXX XXXX. I filed a complaint with CFPB and Bank of America never corrected the error on my report, but did begin reporting the account as current. This month, I increased the autopay to more than my monthly payment and double-checked to make sure that the autopayment went through. My XXXX XXXX Checking account shows Bank of America did draft the money and Bank of America shows that they did receive it. However, they just reported to the credit bureaus again that the account is delinquent ( after previously correcting its status to current, but not correcting the payment history ). It is absolutely ridiculous that a single company can slander a consumer causing increased insurance and loan rates. Aside from trying to sue a multi-billion dollar company for slander or malpractice, I'm not sure what options I have left at this point. This is extremely frustrating.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38002
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I am a XXXX XXXX XXXX XXXX XXXX, Protected Health Information ( PHI ), Privacy, and HIPPA compliance are essential to the protection of clients. In XX/XX/2023 did not do this, Bank of America denied my application for credit/funding while taking that information to use for profit, a very serious offense. Being denied credit as the original bondholder transferring my private security interest ( PHI ) to them in exchange for open-ended access to credit is illegal. BOA stated it was because of credit score information, this action is complete discrimination. BOA has profited from my credit and my security interest. This adverse action eventually led to my filing for bankruptcy in XX/XX/2023. It is unlawful for any creditor to discriminate against me for any reason, including bad credit. I also had 3 accounts closed in XXXX of XXXX which are additional violations. I am the collateral holder, power of attorney, and surety over every account, also as a holder of these accounts also a beneficiary. BOA never got authorization from the surety to close, trade, or sell any of the security interests, So in total, there were violations with 4 different accounts, 1 credit, 2 checking, and 1 savings. I am rescinding any security interests with any of the terms and conditions of BOA, as well as any proceeds that they are expecting to go their way. In conclusion, I was denied funding while BOA has profited and I am opting out of any arbitration clauses with the terms and conditions, I have been damaged/injured.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 104XX
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-02
Issue: Problem with a company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: I am writing to file a formal complaint against Bank of America regarding an unresolved dispute and the inaccurate listings of multiple accounts on my credit report. On XX/XX/2023, I submitted a dispute letter to Bank of America regarding the accounts listed under the account numbers XXXX, XXXX, and XXXX. As of today, I have not received any response or acknowledgment from Bank of America in regard to these disputes. This lack of response and failure to address my concerns is in direct violation of fair credit reporting practices. As per the Fair Credit Reporting Act ( FCRA ), I am entitled to a timely and fair investigation into disputes regarding inaccurate or incomplete information on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34786
Submitted Via: Web
Date Sent: 2024-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-02
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/XXXX I attempted to pay the balance on my credit card. Unfortunately, the payment center on the website had been offering two payment options, one for the active card I was trying to pay, ending in XXXX and another for a card, ending in XXXX, that I had not used in XXXX years that had in fact been cancelled by Bank of America XXXX On XX/XX/XXXX, I accidentally applied my payment to the closed account ( XXXX ), and the system did not reject it, despite the closed account having a XXXX balance. I noticed the problem the next day, at which time the Bank of America website showed the payment as processed for the closed account ending XXXX. See enclosed Document XXXX. I called customer service on XX/XX/XXXX, and after navigating a poorly designed phone system and being on hold on multiple lines for about XXXX minutes, I finally reached an agent. He could not see the payment on the closed account or any record that it existed. He was not able to cancel the processed payment but said, since there was no account to which the payment could be applied, it would not be deducted from my checking account. He did consult with a supervisor, who removed the closed account as a payment option so the problem could not occur again in the future. Reassured that the payment would not be deducted from my checking account, I went ahead and paid the correct account in the same amount of {$180.00}. See enclosed Document 2. I learned on XX/XX/XXXX that the amount of {$180.00} was paid twice to Bank of America from my XXXX checking account. See Document XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01609
Submitted Via: Web
Date Sent: 2024-01-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hello, my name is XXXX XXXX XXXX. I am writing this complaint due to an unfortunate situation. Me and my husband filed our tax returns in 2020. I received both checks from the irs to my bank account. The frist year I withdrew successfully, but the second year I was told by a bank manager that my account was being investigated for fraud and I would receive a letter in the mail for the reason why. Bank of America froze my account and now my husband can not get his funds back to him. I have made multiple calls regarding this. I never had the intention of fraud. I was not aware that a third party is not allowed to receive funds in my account. He has called Irs to request the funds from Bank of America but unfortunately, Bank of America declined the irs to get the refund sent back to the irs. Bank of America has no intention of helping me in any way. I would also like to remove my red flag, which has prevented me from going to another Bank institution. It was never my intention of fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 306XX
Submitted Via: Web
Date Sent: 2024-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-02
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: On Tuesday XX/XX/2024 I received a call from someone from Bank of America named XXXX XXXX. She stated she wanted to verify that I was the person who filed the complaint. Thats it. No additional information about the process except it will take 3-5 days. That was done for compliance purposes only, but is not customer service. Why call the customer with no solutions or answers?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: A check in the amount of {$3500.00} was sent on XX/XX/XXXX via certified mail to the XXXX XXXX XXXX XXXX. The check was signed for and then cashed fraudulently via Bank of America. Our company 's bank is XXXX XXXX XXXX They have reached out to Bank of America on numerous occasions. The dates listed are the inquiries XXXX XXXX XXXX has reached out to Bank of America : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Responses at first were that they were behind. Now they do not respond. I have already filed a report with the United States Postal Service. I do have an affidavit from XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17112
Submitted Via: Web
Date Sent: 2024-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A