Date Received: 2024-01-04
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I hope this message finds you well. I would like to submit a complaint regarding an issue with my savings account at Bank of America ( BOA ), where BOA changed my account type and issued charges without notification. Briefly, I opened a DBA deposit checking account ( # XXXX XXXX XXXX XXXX with BOA on XXXX XXXX XXXX At the time of my account opening, the account had a minimum balance requirement of {$3000.00} for fee waiver. I deposited {$3600.00}, which, according to BOA, met the minimum balance requirement. Unfortunately, since this was a low-activity account, I did not closely monitor its activity. Recently, during a review of all my bank accounts, I discovered that BOA changed the minimum balance requirement for fee waiver on my account to {$5000.00} and has been charging me a monthly fee since XXXX XXXX Further investigation revealed that BOA " upgraded '' my account to " Business Advantage Fundamentals Banking '' with a {$5000.00} minimum balance in XXXX XXXX, without my consent or knowledge. I was not notified of this change, and I did not request or authorize an account upgrade. I would also like to note that this is not the first time BOA has unilaterally changed my account type without notification. The last instance was caught in a timely manner, and they reverted the change with a full refund. To address this issue, I visited a BOA branch to try to resolve it. A branch agent at BOA XXXX # XXXX submitted a refund request with an explanation of the situation on XX/XX/XXXX and XXXX XXXX XXXX The agent said a request refund of {$190.00} for XXXX will be the first step and the rest XX/XX/XXXX forward will be deal with later ( see image of agent handwriting ). Unexpectedly, the request was only approved for a partial refund of charges from XXXX to XX/XX/XXXX ( please see the attached email ), which is totally different from what I was told. While I understand that I should be more vigilant and notice these issues sooner, I still consider BOA 's actions unacceptable. This is the second time an account change has occurred without my approval or notification. Despite my efforts to resolve the issue directly with BOA, I have been unsuccessful, leading me to submit this complaint to CFPB for consideration.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11710
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have not been paid yet Unemployment money of XXXX $ from Bank of America for the period XXXX XXXX to XXXX XX/XX/2023 Been going back and forth between EDD and BoA and each person puts the ball in the others court. Finally I lodged a complaint with XXXX - XXXX XXXX XXXX FDIC XXXX Federal Deposit Insurance Corporation FRCH - Federal Reserve Consumer Help ( FRCH ) But the above Institutions have not been helpful either.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: On XX/XX/XXXX, I initiated a balance transfer of {$6700.00} via Bank of America 's ( BoA ) mobile banking platform, transferring funds from my Bank of America credit card to my XXXX XXXX XXXX XXXX ( XXXX ) personal loan account. The XXXX account number provided by my XXXX branch was entered into the BofA mobile banking system, which confirmed its validity as an XXXX account. However, upon subsequent review a few days later, it became apparent that the balance transfer had been charged to my BoA card, with no corresponding receipt of funds in my XXXX account. Prompted by this discrepancy, I contacted Bank of America on XX/XX/XXXX, seeking clarification. During this conversation, BoA informed me that the funds had been disbursed and received. Subsequent communication with XXXX XXXX revealed that they had not received the funds in any of my accounts. In a three-way call involving representatives from both institutions, it was confirmed that the account number used for the transfer was incorrect. The XXXX representative, however, affirmed that they do not have any accounts associated with that specific number. Acknowledging the error, a claim was opened by the BoA representative, who assured me that a resolution would be reached within 30 days. It was determined that the discrepancy stemmed from an incorrect account number, despite the information being sourced directly from the XXXX branch and validated by the BofA mobile app. Following the 30-day period, around XX/XX/XXXX, I followed up with Bank of America , only to be informed that the resolution timeline had been extended to 90 days from the date of the balance transfer. The representative assured me of a resolution by XX/XX/XXXX, emphasizing that I would not incur any financial loss. However, on XX/XX/XXXX, having received no communication from Bank of America, I contacted them again. The representative suggested that the claim was being actively pursued based on account notes and advised me to check back in a few days, as the 90-day mark was approaching. Subsequent calls on XX/XX/XXXX, and XX/XX/XXXX, revealed that the initial claim had been closed due to XXXX XXXX ' alleged non-cooperation with the investigation. A subsequent three-way call between Bank of America XXXX XXXX XXXX XXXX and myself reaffirmed XXXX XXXXs denial of receiving funds, with no record of the specified account number. The BofA claims representative, XXXX XXXX, initiated a new claim for " further research '' and committed to having his manager contact me within XXXX days. Regrettably, this did not materialize. In my most recent interaction with Bank of America on XX/XX/XXXX, I spoke with XXXX, who attempted to investigate the issue but faced limitations in her access. Upon requesting to speak with a manager, I was connected to XXXX XXXX in XXXX, XXXX. Despite a comprehensive XXXX effort to trace the funds, no conclusive resolution was achieved. XXXX proposed the possibility that XXXX XXXX, connected to XXXX XXXX, may have received the funds, but no immediate retrieval was facilitated. In summary, the ongoing delay, miscommunication, and lack of a definitive resolution have led to significant inconvenience and financial distress. I am seeking the intervention of the Consumer Financial Protection Bureau to address this matter promptly and facilitate the retrieval of the erroneously transferred funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33317
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XX/XX/2024 This morning I got a text message from usps saying that there was a delay for my package and I opened the link and put my debit card info in and I used both my debit cards because it said that card was invalid
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11010
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Multiple deposits have been made to my checking account from a Merchant with the description of CA DIR ACH. I have tried for well over a year to get the correct information for these deposits that have been made over a span of multiple years ranging amounts from {$100.00} to over {$6000.00} and are deposited sporadically. When we have spoken on the phone with their call center they give us the Merchant information and contact and it is INCORRECT. They said it was California Direct Access Program, XXXX XXXX XXXX and the said it has nothing to do with them. When we go into the office they say it is XXXX and said to complete an outreach form. I did that with no response. I found their number and they said they do not make any deposits to any accounts from their office. BofA just keeps giving us the wrong information and said they have limited information on the Merchant. They have to know their Merchants and how to contact them but will not assist in getting the answers. Can you please assist me in getting BofA to give me the detailed information on these deposits that are over {$26000.00} over the years. Merchant ID on the report shows XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91773
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: Subject : Urgent Complaint : Unresolved ACH Fraudulent Withdrawal and Lack of Response from Bank of America Dear Consumer Financial Protection Bureau ( CFPB ), I am writing to file a formal complaint against Bank of America for their gross negligence and inadequate handling of a fraudulent ACH withdrawal of {$1200.00} from my account on XX/XX/2023. Despite reporting the incident immediately, I have been met with silence, delays, and a complete lack of resolution for over two months. Upon discovering the unauthorized withdrawal, I contacted Bank of America customer service on XXXXXXXX XXXX. The representative confirmed the fraudulent transaction and I was instructed to file a formal ACH Fraud Claim online, which I did immediately. Since then, I have called Bank of America every week for an update on the investigation and my stolen funds. Each time, I am met with automated prompts, long wait times, and inconsistent information. Despite resubmitting the ACH Fraud Claim form multiple times upon request, I have not received any official communication from the bank regarding the progress of the investigation or the status of my claim. Unacceptable Service and Devastating Consequences : As a loyaXXXX Bank of America customer for over 30 years, I am appalled by the bank 's complete disregard for my situation. This fraudulent withdrawal has not only caused me significant financial hardship but also immense stress and frustration. The bank 's lack of action has eroded my trust in their ability to protect my financial security. Request for Immediate Intervention : I urge the CFPB to investigate this matter urgently and hold Bank of America accountable for their failure to adequately handle this fraudulent activity. I request the following : - Immediate return of the stolen {$1200.00} to my account. - A thorough investigation into the source of the fraud and implementation of measures to prevent similar incidents. I have attached relevant documentation, including the initial fraud report, communication logs with Bank of America representatives, and copies of the resubmitted ACH Fraud Claim form for your reference. Thank you for your time and attention to this matter. I look forward to your prompt and positive response. Sincerely, XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21403
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: Hello I am in CA and my XXXX BOFA card was hacked severaltimes over the time frame of the pandemic. Unable to recover those funds fraudulently taken from my account. I have read the press release and have XXXX the actions taken by your agency against BOFA. Part of the order instructs BOFA to reimburse those people with any funds stolen. However, I can not locate ANY information on how one participates in this process of reimbursement?? XXXX XXXX XXXX XXXX XXXX and am dumbfounded. as I can not locate any locate. Please Advise XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 922XX
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: XX/XX/2022 additional 2 % cashback not provided
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94086
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX SSN : XXXX Phone : XXXX REFERENCE : XXXX TO WHOM THIS MAY CONCERN, RECENTLY I SUBMITTED AN ONLINE APPLICATION FOR A CREDIT CARD DUE TO SEVERE FINANCIAL HARDSHIP. ONLY TO BE DENIED ACCESS TO MY OWN CREDIT AS A CITIZEN, WHICH IS A FRAUDULENT BREACH OF FIDUCIARY DUTY. I BELIEVE I WAS DENIED DUE TO DISCRIMINATION AGAINST ME FOR BEING A ( XXXX ) XXXX XXXX XXXX WHO HAPPENS TO BE OF XXXX XXXX. BANK OF AMERICA IS CURRENTLY IN VIOLATION OF THE EQUAL CREDIT OPPORTUNITY ACT AND CONSUMER CREDIT PROTECTION ACT. NOTHING LESS THAN FULL REMEDY OF THIS MATTER WILL SUFFICE. FAILURE TO RESPOND WITHIN XXXX BUSINESS DAYS, WILL CREATE IMMEDIATE LEGAL ACTION.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32811
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I received XXXX pieces of mail from Bank of America ( I have no accounts with this bank ) The first is a letter stating that a request to open a deposit account has been denied ( I didn't try to open an account ) The second XXXX pieces of mail are XXXX separate identical checks for {$10.00}. stating " Enclosed you will find a check from your Bank of America Prepaid card account. You will see this as a debit on your account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94062
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A