Date Received: 2024-01-04
Issue: Problem with a company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: On XX/XX/XXXX I received a credit report notification of a past due payment from my XXXX XXXX credit advisory service. When I logged in to see what payment was supposedly late ( and had been filed as such against my credit bureau reports ) I was shocked to discover that it was for my Bank of America XXXX loan on my XXXX XXXX XXXX. I immediately contacted XXXX to inquire why, with an auto-payment in place for this account for more than a year, was I behind in payments. I also said that I would like my credit report corrected as I hadn't had a late payment registered on my bureau reports in over 20 years. The customer service representative immediately stated that Bank of America would not assist me with the bureau entry even if it was Bank of America 's fault. " I'm sorry sir, that is your problem ''. We reviewed the account which clearly showed that until XXXX of XXXX I was actually ahead in my payments. I asked, repeatedly how my payments were being applied to my balance and received no answer. As a former and long time technologist in the banking industry I realized that Bank of America DOES NOT apply payment overages to the future payment but only to the principal and interest in that month. This is inconsistent with every single one of my other lending accounts with XXXX XXXX and XXXX. When I asked why I had received no late notices, no loan statements, and no phone calls about the overdue amount on my XXXX loan account I was told that my XXXX loan was " a self service account ''. I checked my email inbox and I never received a single notice or electronic statement since the loan 's inception. I received no late notices via email. I received no late notices via postal mail. I received no phone calls about any late amounts due on my loan. I did however, show good faith as a customer and set up an auto-payment for this loan a year ago. Bank of America showed zero good faith in managing their customer relationship with me. I have since learned that when you choose to go " paperless '' with Bank of America, it does not mean you will receive email statements for your loan accounts. Their selection is " online only '', which means that you are expected to go to your specific loan on the Bank of America site in order to see any information about your account balances, payments and past due items. I am unaware of any bank that equates " paperless '' with no electronic communications at all. Bank of America has violated the Fair Credit Reporting Act by placing a negative credit statement on my bureau reports. If it weren't for my long-time relationship with XXXX XXXX , I wouldn't have known about this issue in a timely manner. XXXX XXXX actually informed me about the loan status problem better than and before the bank that actually holds the loan - Bank of America. I believe firmly that Bank of America 's " self-service XXXX loan '' does not meet the legal obligations and regulatory requirements mandated of lenders in the management of the loans under their care. Bank of America didn't even offer, as a courtesy, to remove this negative report. Their customer relationship management is horrible, which only exacerbates their failure to follow the required notification and communication rules that all other lenders follow.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80222
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: On XX/XX/2019 at an XXXX XXXX XXXX store in XXXX, I put my card in to this XXXX Bank ATM trying to get out {$500.00} euros ( {$560.00} ). Put my pin in as normal and was met with an error : contact your bank message. No funds came out of the machine. Called them as soon as they were open the next day to get this cleared up. A few days go by and to my disbelief, no wrongdoing is found by either company and the investigation is then constantly opened and closed probably 5 times now with the same results : XXXX Bank getting away with stealing my money through an ATM error and claiming they did nothing wrong. I have been bringing this case to their attention through email with no luck of resolution. I am still to this day furious beyond comprehension at how this crooked bank can get away with stealing my money and face no consequences. XXXX XXXX XXXX tells me Im FDIC insured for up to $ XXXX but wont cover {$560.00} for me despite having the burden of video proof and data from the ATM that should read an error occurred on that date and did not give out the money. Something needs to be done, this is insane.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92126
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Ive been a Bank of America customer since XXXX, and had a checking account ( # XXXX ) that was a victim of fraud back in XXXX XXXX. I submitted several claims to dispute these fraudulent transactions, and while some were initially credited, they were reverted stating that I approved these purchases, when that wasnt true. Since then, Bank of America has been neglecting my disputes and not properly investigating my claims ( stating they no longer have access to them ), to the point where they now state that I owe money on this account that has been closed since XX/XX/XXXX. I went through all the proper channels and did all the right actions they requested from me while these fraudulent transactions were happening ( changing my login information, getting new cards, etc. ), and they assured me that this would solve the issue. This didnt solve it given that the offenders somehow still had access to my banking information and continued to make fraudulent transactions. I filed a police report ( # XXXX ), and submitted the following claims to Bank of America XXXX XXXX, XXXX, and XXXX. The latter was never even credited, while the first two were initially credited, then apparently taken back after I took out all my money out of the account to avoid more fraudulent transactions from happening. Since then, they send me monthly emails stating that my account is charged off and that I owe approximately {$6000.00} on it. Since XXXX, Ive been trying to re-open these claims and have been sending thorough proof that these fraudulent transactions were never authorized by me ( they were even happening out of country, in places like XXXX and XXXX while I was in the United States ). Their fraud department has been subpar in sorting this out, and theres no way to get the point across to them that these transactions were not done by me. To this day, I keep calling and faxing information showing proof, yet every department I talk to is not the correct one and they cant even tell me where that owed amount is coming from. No one seems to have access to anything, and they just transfer me to another department. Its unheard of that a company this big can have such archaic methods of getting these issues sorted out. I submitted a claim to the Office of the Comptroller of the Currency ( Case # XXXX ), and I am now submitting my issue through the CFPB so that everyone knows how shady and unhelpful Bank of America is with their customers. Im still a Bank of America customer despite the disappointment of resolving this issue, but this will soon change. Please help get this resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33024
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Bank of America placed a derogatory mark on my credit report on XX/XX/2023. I have called at least five times and they told me that it has been removed but it is still on my credit report. The last time I called and explained this to an agent they hung up on me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 296XX
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: I sent {$500.00} on XX/XX/2023 to my Dad in XXXX XXXX Bank of America Online App to his account on XXXX XXXX. The fund took longer to get there, then I decided to send the money with XXXX XXXX. I then requested to Bank of America to return the fund which they promise will be done, but never happened. after many attempt to return the fund, I was told that the bank in XXXX denied to return the fund and I had one choice to give green light to my dad to receive that money, which I did but my dad never received that found. After six months of calling every week these transfer investigators, I was told to go to the Bank to get help. I met XXXX XXXX who is AVP Financial Center manager at Bank of America on XXXX XXXX XXXX XXXX, XXXX, TX XXXX, She tried to follow up unsuccessfully. at the end I was told that there is nothing else the bank could do because the other side told them they gave my dad the fund and the was no mistake or error, but they failed to provide the proof i asked for. BANK STATEMENT
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75149
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have no knowledge of some of the inquiries on my account. These hard inquiries are a result of identity theft and they must be removed within no later than four business days as per 15 USC 1681 c-2.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93722
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: I contacted Bank of America on XX/XX/2023 via mail, in regards of getting the charge off account deleted off my credit, since it is now a canceled out debt considering that it is a charge off now. I have still yet to hear anything back from them and see no changes on my credit report and it has been over 30 days.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89052
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2024, I received a text message and email simultaneously from my bank advising of transactions. I logged into my mobile app and blocked my debit card while waiting to be connected to a bank agent. When connected to the agent I told him all pending transactions with the exception of XXXX were unauthorized. The agent said they saw XXXX credits totaling XXXX cents XXXX cent and XXXX cent, and this is indicative that they were testing the accounts validity as once the they went through several transactions totaling {$4000.00}, were deducted from my account without my authorization.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77493
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I had establish auto pay for my credit cards at Bank of Amrica However, I noticed using XXXX XXXX that I was late on a credit card ending in XXXX and was charged late fees and interest. I signed into my account using their app and immediately paid the the total amount on that card. I then called their customer service and was told that the auto pay was cancelled due to no activity for several months. This action was never conveyed to me prior to this conversation. I never received notice a payment was due since I was on paperless statements and was not worried about payments since I had auto pay enforced. I then asked for the account to be closed since I felt cancelling auto pay without notice was an unfair consumer practice. Since, I was never notified about the cancellation, I asked that the late fees and interest be reversed. They replied, NO. When they closed my accounts they reported the credit reporting bureaus the closer as closed by credit grantor instead of closed by consumer As a result of their unfair action, my .credit score dropped from the low XXXX XXXX to around XXXX. I am a XXXX XXXX XXXX retired person rely on Banks to provide information prior to taking unfair action like cancelling auto pay.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45230
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I opened a BANK OF AMERICA Checking Account XX/XX/XXXX. I transferred $ XXXX from the Checking to open a BANK OF AMERICA Savings Account XX/XX/XXXX ( because bank rep told me it was safer not to leave all the money in a single account ). I intended to park the funds to buy a house in Georgia once I recovered from my XXXX XXXX. I only had online statements, but I setup alerts > {$100.00} and locked my cards/accounts. My card is still in my possession. Someone began withdrawing funds @ Teller from the Checking Account on XX/XX/XXXX ( while I was still in XXXX XXXX XXXX ). Someone began transferring funds from Savings Account into Checking Account on XX/XX/XXXX, then continued withdrawing the combined funds @ Teller from the Checking Account. My alerts never triggered because fraud was @ Teller ( In Person, Counter ). Fraudulent activities ended XX/XX/XXXX. Once medically cleared, I started looking for a home which is when I discovered the theft ( XXXX XXXX ). I contacted Bank 's Fraud Dept and was told to get an attorney. I have been unsuccessful in retaining an attorney, and I'm now missing over $ XXXX combined. How can I recover my money?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30680
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A