Date Received: 2023-05-05
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: In XXXX to XX/XX/XXXX there was a XXXX XXXX emergency transfer in the amount of {$1800.00} from my Bank of America EDD account. Six days later the exact same transaction happened again for the amount of {$990.00}. I filed a claim with Bank of America prepaid claims services in XXXX when I saw the error. Two days later, Bank of America denied my claim. I requested I reconsideration six days later Bank of America sent me a letter stating that the transaction was completed by me, but if I didnt do it, I know who did. I have provided a police report a complaint from the United States Postal Service, my own written statement and a statement from the appeal judge who also stated that someone had been fraudulently using my identification to withdraw friends. so now the bank is moving to field goal I have 45 days for reconsideration. They sent me a letter stating that the claim had been resolved, and that the card on file had been mailed to an address for me that the bank has on file, and my credentials were used to turn on the card. This was not a card transaction this was an emergency transfer. Then they tried to tell me that I couldnt file a claim because my account had been closed last year in XXXX. Ive had to go to the bank four different times in two weeks to verify who I am. so now I ask them to provide me with all the information that they used to make their decision. They sent me one piece of paper with the transaction on it with the time of XXXX not one representative can confirm whether this time is eastern, central, pacific mountain. Please help me get my money back. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94541
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-05
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: My checking and savings as well as my credit card account at Bank of America were all arbitrarily closed without providing me the reason for such closure, except it was explained that it was in their right to close those accounts. Dates of closure notice were given on XX/XX/2023. It is extremely unfair and presumptuous on part of BoA to close my accounts and I would like my accounts to be reinstated as there is no good reasson to close them when I have a good credit score, pay my credit cards on time and maintain the monthly limit on those accounts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98198
Submitted Via: Web
Date Sent: 2023-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Yesterday we deposited 2 checks in the ATM machine, there was no hold on the receipt. Today I checked my account and discovered that the 2 checks are in hold until XX/XX/XXXX, because one of the checks amount was entered wrong. So they adjusted the amount and held both checks. Called them to get my funds earlier with no luck. We are self employed and fighting to pay bills and employees on time and its so frustrating that because of a stupid ATM error we wont have money to pay bills and my employees which also have his bills to pay. Been a good costumer, never had a check bounce, those checks are from old costumers so its known to them and I had bigger amount deposited before that didnt hold. So its clearly a ATM error! Talked to the manager and nothing could be done. I asked to release at least the check that was deposited in the corrected amount and she implied that once its in hold theres nothing to do. I really think this system should work better. What is the point in being good costumer and loyalty if they dont care about your needs. Im definitely switching to local bank. Im done with Bank of America after 20 years!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 023XX
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: On XX/XX/XXXX at XXXX I received three back to back emails from " Bank of America XXXX. The first email was asking me to verify my email address with a link to " confirm email ''. The second email said I was now enrolled in Online and Mobile Banking with a link to " view service agreement '' and the third email stated that my application for a Bank of America Advantage SafeBalance Banking Account was declined due to information obtained from XXXX XXXX XXXX XXXX and " the key factors that adversely affected your deposit account score were the status of the relationship with the inquiring bank, the number of times account ( s ) have been in a high risk status, and the number of different banks inquiring during the last year ''. I have never been a customer of Bank of America and have never had any type of account or credit card with them. I did not click on any of the links in any of the emails and I went in person to a BoA branch who looked up my SSN through their system and was able to find my name, address, and email but I had no history of any type of past or active accounts. There was a phone number listed but the phone number was not mine and I searched the number online and it was getting results of an area code in Florida which I have no friends or family in that state. The employee at BoA also said that the email address which I received the emails from do not look like a familiar email that BoA would use. I am still concerned that someone attempted to open an account with my personal information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22201
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: XX/XX/XXXX I received an email stating I had opened a checking account. I did not. It was a XXXX XXXX Account. I called them and reported it, they closed the account and told me to have my credit froze and gave me the phone numbers to XXXX, XXXX and XXXX. I called XXXX and froze my credit and had them add Fraud alerts. I then revived mail at a later date and realized I had to freeze my credit through XXXX and XXXX and did so later that night. XX/XX/XXXX I received welcome email from Bank of America. Then received another email stating verify your email address. Then received another email stating Unable to Open Online Account. Please Review Next Steps.. and I assume whoever/whatever attempted to open this account couldnt do it because my credit is frozen. I havent spoke to anyone from Bank of America yet.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 226XX
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023, a deposit that had been made into my account had cleared. On XX/XX/2023, Bank of America allowed a cleared deposit to reverse without any authorization from me. When I contacted the bank on XX/XX/2023, the customer service representative could not explain why the bank allowed a reversal of a cleared deposit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I had written a personal check for XXXX dollars and the bank debited my account XXXX dollars causing my account to be overdrawn. They are saying they can't return my money for 1-5 business days which is unacceptable to me. My XXXX XXXX is elevated, I have to pay my rent and other bills. Since it was their error and not mine, you would think they could expedite this, but I was told they couldn't. Bank of America is holding my money that I need and will make interest on it while I'm just left with, that's the best they can do. The rich would have this solved in minutes, but us poor who need their money are left to suffer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76119
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I fell victim to a job scam, instead of receiving help from my bank, Bank of America, they decided to close my accounts, and my husband 's account. We are unable to pay for our bills at the moment. Details : I was contacted by a recruiter on behalf of a company called XXXX XXXX, mintus.chat, based in the XXXX. I went through the recruiting the process and was hired last XXXX XXXX XXXX Job Title : XXXX XXXX XXXX The job required opening multiple cryptocurrency accounts with Exchanges in the US to try the platforms in order to better assist customers with their operations. The exchanges would be linked to the XXXX chat app where customers would be connected. The first month was supposed to be a paid training : In order to use the platform the company through my manager, XXXX XXXX, would send me funds to do operations then report how the operations went. Then I had to sent the cash to their BTC account. I checked that the company actually exists, and no money was asked from me during the process, so I did not think it was a scam. The first operation on XX/XX/ was a bank transfer. I was asked to withdraw XXXX dollars cash to deposit in a bitcoin ATM. The transfer to their digital wallet was successful. The second wire transfer came the next day for XXXX Dollars. This time my manager requested that I used XXXX and XXXX XXXX. I had difficulty using the apps because my card kept being declined. XXXX, my manager then asked me to withdraw the amount cash from a branch, then do the same operation as the day before. At my Bank of America branch the teller told me that my account was flagged for a fraud alert. My account was frozen for my protection as stated by the bank as they were investigating the situation. I contacted the manager immediately to figure out to get the issue resolved. She promised that she will contact the investors, and that there were no problems with the wires I received. For a week, the manager kept in touch through XXXX, asking about the situation. The bank refused to communicate with me. As soon as I sent the job contract and the documents justifying the transactions, Bank of America froze all my bank accounts and my husband 's account as well. Bank of America justified the closure due to crypto operations and that they switched to a no crypto currency. The XXXXs manager, stopped communicating as soon I informed her of the frozen accounts situation. By then, I was left with the conclusion that either XXXX XXXX XXXX, or the person who initiated the wires is a scam. Bank of America locked me out of my accounts, which put me in a difficult situation at the beginning of XXXX since I use my account to pay my bills. After a month of work, I did not receive any compensation for my work from XXXX XXXX, and I am yet to know about the outcome of the aforementioned wires. I have the job contract, the email communication with the recruiter and the XXXX company with their official email, as well the entire XXXX communication with the manager via XXXX. Any help will be appreciated. Thank you, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 322XX
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2022, at XXXX, XXXX XXXX received a call from supervisor asking if the bank account numbers were changed and to review emails. Supervisor sent administration manager a copy of an email presumably sent by admin to financial team abroad, the transfer forms sent to XXXX for XXXX funding requests, and a copy of Chat between financial team regarding account number changes that occurred prior to transfer of funds to fraudulent account. After reviewing exhibits,, XXXX XXXX confirmed no bank account numbers were changed and the email correspondence was not sent by admin. Declaration of Incident was announced, and the coordinator notified the incident management team for a pre-assessment, identifying the affected services for response activation. Cases were filed online the evening of XX/XX/2022 with Bank of America and XXXX XXXX Police Department. Saturday morning, XX/XX/2022, XXXX XXXX went to an open branch with case documents and fraudulent account information and manager of branch froze fraudulent accounts established and funds. Bank of America is refusing to return funds in amount of over {$1.00} XXXX dollars for both XXXX entities.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95131
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I opened a credit account from Bank of America for six years. Because I live oversea, so I didnt used the card, then Bank of America closed my card without inform me. I have a lot reward in the card. And this is my first credit card, it hurt my credit scores.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11220
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A