Date Received: 2023-05-04
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: In XXXX XXXX XXXX I received a " statement '' from someone either posing as Bank of America or Bank of America themselves saying I opened an account called " Your Adv SafeBalance Banking '' account. It said there was an opening bal of XXXX and an ending bal of XXXX. Then XXXX came and I received another notice from them with an opening bal of XXXX and an ending balance of XXXX. So, i still believed that this was a scam trying to get me to contact them a bit like the internet " click-bait '' scams going around. I did not call and I still have no intention of contacting them as I never opened this account to begin with. I received another " statement '' from them saying that now I owed them {$4.00}, and then another and yet another until now they say I owe them {$9.00}. Let me be very clear, I have never opened this account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2023-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I got a text saying if you do not recognize this charge callXXXX then they claimed the us marshalls would look into my accounts that appear to be fraudulent then I hung up they asked if my name and address was - it was correct
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97306
Submitted Via: Web
Date Sent: 2023-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-04
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I waited to file this complaint for this long because I was searching for the bank agreement I was given at the time I opened the account which describes the policies and charges I am subject to. On XXXX XXXX XXXX my checking account was charged a overdraft fee of {$35.00} due to insufficient funds. I called Bank of America asking to have the fee waived, but the customer service representative told me my account did not qualify to have the fee waived. I told the representative my account was set up to decline or return all payments that will cause overdrafts, plus I was told when I opened the account that the account was exempt of overdraft fees, but the representative, apart from emanating a belittling behaviour towards me, refused to refund me the fee. Today, XX/XX/XXXX, I found the copy of the policies and charges the checking account is subject to. This agreement clearly states that the bank will not charge any overdraft fees to this account if the " Decline All '' setting was chosen which it was since the first day I opened the account. I made it clear to the bank representative while I was at the branch when opening the account that I did not want any overdraft protection and that I wanted to Decline ALL transactions that will cause me to be overdraft. Then, I made sure that feature was set up in my online banking settings. Bank of America charged me an overdraft fee regardless of all my efforts of following their rules to avoid being overdraft. I feel Bank of America is taken advantage of me because I am XXXX years old senior citizen who only source of income comes from XXXX which is how my account gets replenish every month. If I were a super rich customer I am sure their representative team would have had a different approach to my request.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33189
Submitted Via: Web
Date Sent: 2023-05-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-04
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: On XX/XX/2023, I sent a payment via XXXX in my Bank of America app to a relative of {$260.00} around XXXX. That money was sent to an account she had closed with XXXX XXXX XXXX XXXX, as they still had her telephone number linked to the closed account. My relative said another party had sent money using her phone number & that party received their funds back to their account because it was deemed undeliverable since the account was closed. I have contacted & escalated this claim with Bank of America twice. In addition, my relative has contacted XXXX XXXX who they have no transactions because the account was closed. Bank of America refuses to assist any further in getting my monies back. How can monies be delivered to a closed account? No one from Bank of America an answer this, but simply tell this is resolved. I have sent other people money using XXXX that have closed or changed banks & that money appeared as a debit and then credit back to my account. I need assistance in escalating this matter as neither bank is assisting. XXXX has not received the monies either.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 605XX
Submitted Via: Web
Date Sent: 2023-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-04
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: Company closed my credit card account on XX/XX/22 without prior notice at all and they wont let me redeem my cash back reward points of {$310.00} that Ive earned with them, Ive called customer service on XX/XX/22 to discuss why theyve closed the account off and why theyve not called me or notified me before closing it so XXXX couldve redeemed my earned points with them But all they said is that once an account gets closed theres no reconsideration on reopening it & theres no way to redeem the points
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10950
Submitted Via: Web
Date Sent: 2023-05-04
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-05-04
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Woke up this morning ( XX/XX/23 ) at XXXX, have XXXX emails from XXXX stating that a Bank of America account was opened in my email. First email says to verify email address, second says welcome to online and mobile banking, and the third says unable to open account online.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22031
Submitted Via: Web
Date Sent: 2023-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-04
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: To Whom It May Concern, I am submitting this letter as an explanation to my appeal for full forgiveness of the SBA Loan I received for XXXX XXXX, XXXX. I apologize for the appeal being past the XXXX deadline. I was told by a Bank of America representative that any appeals to the SBA had to be submitted by Bank of America, and long after the 30 days had passed, I was informed by another Bank of America representative that Bank of America does not submit appeals for forgiveness to the SBA. For this reason, I ask that you still consider my appeal even though the 30 days has passed as I had no opportunity to appeal because I was told that the appeal could only be submitted by the lender ( Bank of America. ) I originally received a PPP loan in the amount of {$87000.00}. I applied for these PPP funds at the start of the program and believed that I could use wages and 1099 labor costs paid for by XXXX XXXX, XXXX in the calculation of the amount I would receive. I believed that I could use 1099 labor cost because Bank of America sent me an email telling me to gather payroll information and independent XXXX costs for XXXX. ( Please see attached email from Bank of America ) I received the aforementioned email from Bank of America on XX/XX/XXXX. The date of receiving the email is important because seven days later I received the funds of {$87000.00}. I originally submitted my forgiveness application for the full {$87000.00} as I was still under the belief that you could use 1099 labor costs for forgiveness and was told by Bank of America that they would not submit the forgiveness application as only W-2 wages were eligible for forgiveness. I explained to them that seven days before I received the PPP loan, I received an email from them stating that they would need XXXX payroll and independent XXXX costs for XXXX. The Bank of America representative that I was speaking with and whom I sent a copy of the email to stated that the email was referencing 1099 Income for sole proprietors. This simply is not true. The email clearly states, independent XXXX costs for XXXX. This email made no reference to independent XXXX income/gross receipts and can only be interpreted as independent contract expenses that were paid. I would like to make special reference that when they said costs in that email, they could not possible have meant income. After hours on the phone explaining to Bank of America representatives, I was told that my only option was to submit a forgiveness application for just the W-2 wages paid during the covered period. I was told that once that forgiveness application had been processed by the SBA that not only would Bank of America submit an appeal on my behalf for the additional amount that I received for contract labor expense, but also that only Bank of America was allowed to submit the appeal. As I have stated above, I found out later that this was not true and that I was the one who had to submit the application. I was conveniently informed of this after the XXXX appeal deadline had passed. If independent XXXX expenses were not allowed to be used to acquire PPP loan funds, then Bank of America should not have let my application go through for {$87000.00}. There are only XXXX possible reasons that Bank of America let my loan application go through. Either Bank of America submitted my PPP loan application knowing it was wrong, or Bank of America was also of the belief that you could use independent XXXX costs to apply for PPP funds and forgiveness. I believe the most likely scenario is that Bank of America believed, just as I did, that you could use independent XXXX expenses. I believe this is the most likely scenario because as I have referred to earlier in this explanation that they sent me an email just seven days before giving me the PPP funds that you could use independent XXXX expenses. Either way I was misled to believe this was the case by Bank of America, and now am required to pay back nearly {$75000.00}. If I had known at the time that you couldnt use contract labor expenses for PPP, I would not have used those expenses when applying for the loan. I thought that PPP was created to help small businesses through a terrible economic time. Having to pay back the unforgiven amount of the loan is a bigger detriment to my business than if I had never received the loan in the first place. I was clearly misled on what could be used to obtain PPP Funds and later Forgiveness. Please take the facts I have stated above into consideration. I ask that because of the facts I have stated above you forgive the full amount of {$87000.00} that I was funded under the PPP Program because I was mislead on what could be used for funding and would never have applied for the funds if I had known that the amounts would end up not being forgiven. Thank you for your consideration, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 730XX
Submitted Via: Web
Date Sent: 2023-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-04
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Bank of America ( BOA ) recently rolled out an update in their online bill pay server. This update removed the option to pay a set monthly amount to BOA XXXX XXXX using the bill pay service. Now, only available options are to pay the minimum amount or pay the whole balance at once. I was not able to get help from customer service. I was told that the change was intentional. I believe, it is illegal to force customers to pay the minimum monthly payment instead of any amount over the minimum set by customer. I think this issue needs to be investigated and resolved. Thanks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30024
Submitted Via: Web
Date Sent: 2023-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: In XXXX I started to get unemployment. Well in XXXX bank of America froze my account which was unemployment money. Made a different excuse every day why they did and for what reason. Refused to give me my money from my account. The amount was about XXXX. Still to this day have not got my money. Or any response from them. They froze frederal money during covid and wasn't suppose to. Wrongfully used and took my money. Made excuse to close my account when they had no reason. I want to sue for, no less than XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 492XX
Submitted Via: Web
Date Sent: 2023-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX XXXX I have a Bank of America account since XXXX. On XX/XX/XXXX I initiated a debit card claim with BOA. I had to dispute a transaction on my account. The dispute was cleared and my monies were refunded. On XX/XX/XXXX, Bank of America froze my account for no reason. I was not sent a letter I received no call I want aware. I was told to come inside the bank and speak to an advisor. On XX/XX/XXXX, I went to Bank of America in person and I was told to call the number XXXX. I called the number and was told that my account was frozen for no reason given. The advisor was not even able to give me a reason. I can not access my funds. My rent is late, my car note was rejected by the bank and they will not release my funds. They said they can not tell me why me account is frozen, theres no notes. I can not understand how my account can be frozen and no one is able to tell me why and how long. The agent told me Im order to find out when the freeze would be released I would have to call them every day for a status. What???? This should be illegal to withhold money from their own account. What am I to do?? I am asking someone to help me to get my account unfrozen for unknown reasons. How can Bank of America get away with this??? They are not sure why it was frozen and when it will be released, this is illegal to do I thought. I just am now seeing that in XXXX Bank of America was fined for fake fraud alerts on peoples bank accounts. I feel this is my situation because when I called the bank on XX/XX/XXXX none of the bank agents could tell me why I was frozen. They said my account never should have been frozen and this was from their own Fraud Department!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30030
Submitted Via: Web
Date Sent: 2023-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A