Date Received: 2023-05-17
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: I had a 12 month promotional rate on my credit card at 0 % interest which expired on XX/XX/XXXX in the amount of {$2600.00} as of the XX/XX/XXXX statement ( attached ). In addition to this, I also have a balance transfer on the card at a rate of 1.99 % that does not expire until XX/XX/XXXX in the amount of {$3700.00} as of XX/XX/XXXX statement ( attached ). I waited until the day AFTER the first promotional balance expired ; and on XX/XX/XXXX I called Bank of America at XXXX at XXXX XXXX the call lasted 4 minutes ( screenshot attached ). The female representative I spoke with assured me that if I made a payment that day it would be applied towards the higher APR balance that just expired the day before on XX/XX/XXXX. She even said " you might get charged a couple of day 's interest as it will take a day or two to post to your account. '' I said fine as long as it covers my expired balance. She assured me, yes. I proceeded to make a payment in the amount of {$2600.00} that same day on XXXX/XXXX/XXXX ( statement attached shows this ). Much to my surprise, on XX/XX/XXXX my statement shows that I was charged {$57.00} in interest on that expired balance and still shows an outstanding balance of {$2500.00} that is accruing at a rate of 27.74 %! This is incorrect. The payment I made on XX/XX/XXXX should have covered that high APR balance. It clearly shows that the payment I made actually went towards the lower APR that doesn't expire until XX/XX/XXXX which is NOT what the statement indicates regarding payment allocation. Per the fine print on the credit card statement ( snippet also attached ). It very specifically says : " If your account has balances with different APR 's, we will allocate the amount of your payment equal to the Total Minimum Payment Due to the lowest APR balances first ( including transactions made after this statement ). Payment amounts in EXCESS of your Total Minimum Payment Due will be applied to balances with HIGHER APR 's before balances with lower APR 's ''. This did not happen. I again called Bank of America at XXXX on XX/XX/XXXX at XXXX XXXX ( screenshot attached ). I spoke with XXXX in XXXX, IL, the call lasted 39 minutes. I advised him of my issue and he investigated. He said I did everything I was supposed to do but the system misapplied my payment! He said he would escalate this issue and a manager would call me within 48 business hours. That never happened.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 53188
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I went to my Bank of America XXXX in person and requested an international wire transfer out of my savings account for {$2500.00}. On XX/XX/XXXX the money went out of my account and a {$45.00} wire transfer fee was charged to my account. On XX/XX/XXXX I emailed my bank representative to inquire how long the transfer would take, as the recipient ( my sister ) had yet to receive the money. That same day she replied letting me know the transfer appeared completed on her end, and that the money had gone to XXXX XXXX ( which XXXX assuming is an intermediary, as this is not my sisters bank ). She offered to contact the investigations department to understand my options. She said running an investigation may incur a fee. On XX/XX/XXXX I followed up, as I never heard back from my banker with any options. I asked how much the investigation would cost. That same day she advised it would cost {$25.00} and offered to find a number for me to call. On XX/XX/XXXX I called the investigations team at Bank of America. I never heard back from my banker, so I researched the number myself. during this call I was told the transfer appeared completed. I was told I could either do a trace to find the funds or request a recall. I said Id rather try to find the funds and complete the transaction. They initiated a trace and told me to check in in XXXX hours. On XX/XX/XXXX I called again. They told me the trace had found the funds at XXXX Bank ( same thing my banker had already told me without a trace ) and that they had issued a request for information to understand why the funds had been held there. I asked that the {$45.00} wire transfer fee be refunded, and they agreed. They told me to check in XXXX hours. On XX/XX/XXXX I called again. This is nearly XXXX weeks after I initiated the transaction. They told me they were still awaiting a response from the bank theyd contacted. I said I wanted to just get the funds back. They said theyd issue a recall for the funds and asked me to check back in after XXXX hours. On XX/XX/XXXX I called again. They told me they were awaiting a response from the recipients bank and that there was no guarantee that they would get my money back. Needless to say, the intended recipient has NOT received the money, and Bank of America is claiming it delivered the money, so it accepts no responsibility to find and return these funds to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 212XX
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I called BofA on XX/XX/23 to set up a new autopay linked to a separate bank account of mine after closing my checking and savings accounts with BofA. As retaliation, they have disabled my ability to pay my credit card bill and are attempting to put derogatory marks on my personal credit. I am unable to access their " Bill Pay '' feature and add external accounts, and they will most happily charge me late fees and interest if I accrue a positive balance that I am unable to pay off due to their block.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75093
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Other transaction problem
Subissue:
Consumer Complaint: I am a victim of pushed authorized scam. Money ( XXXX, XXXX USD ) were wired to a bank in XXXX XXXX XXXX on XX/XX/2023 at XXXX XXXX. The scammer overtook my account made me believe that I am with an agent from BOA/FBI Fraud anti-terrorists department who was helping me to " safe '' my money in an " US Credit Department XXXX Account '' . I contacted BOA in 1 hour and 13 minutes, after the transfer asking for the transfer to be canceled. My account was frozen and the transfer was put " on hold '' for 24 hours according to the bank fraud department representative in Texas. A recall request under case # XXXX has been created and I have been assured that a XXXX was sent out to the beneficiary bank in XXXX XXXX which is a scammer 's bank account I have nothing to do with. I have been told to wait 24-48 hours for a resolution. At XXXX on XX/XX/2023 I called BOA customer service and asked the transfer of the money from my saving account to the checking account to be canceled. The representative told me that they can not do it neither I. After 48 hours I contacted the Fraud Department of BOA in Texas again at XXXX on XX/XX/2023. A new claim was filed under case XXXX and a XXXX # XXXX provided. Scam Victim Acknowledgment was signed by me and returned to BOA on XX/XX/2023 ( attached ). I contacted the Fraud Department of BOA after 45 days on XX/XX/2023 at XXXX. The representative informed me that the investigational analyst from BOA did not sign the investigation report yet, but I would receive the resolution shorthly. On XX/XX/2023 I sent an e-mail to the BOA asking for an update on the case. No response was provided. On XX/XX/XXXX it would be 90 days after second claim had been filled. I have no any information about the case and no money have been recovered. On XX/XX/XXXX I contacted the foreign bank by myself, but they told me that they need a court decision. The money wired on XX/XX/XXXX, had been available to the beneficier on XX/XX/XXXX for pick up. I contacted BOA fraud department on XX/XX/XXXX and alarmed them that if no action was taken the money will be picked up. However, I have been told that BOA Fraud Department will be closed on XX/XX/XXXX and nothing can be done.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20874
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Bank of America did a hard pull on my credit report on XX/XX/XXXX without my permission.the pull was advertised as a soft pull but did a hard pull and did not result in an credit account I would like this removed immediately
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27330
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I made a double payment of nearly {$2000.00} with Bank of Americas Mastercard product. This occurred at the end of XXXX. I called their customer service immediately and was told they saw the mistake and reversed the transaction. I was told it may take 7 business days to get my {$2000.00} back. I have called XXXX since this incident and have spoken to numerous supervisors. They admitted they made a mistake and never processed the reversal in the first place ( early XXXX ). They assured me that they redid the reversal and to expect it in ANOTHER 7 business days. It is now XX/XX/XXXX and they still have my {$2000.00}. No representative has any clue what to do and they just keep telling me to wait. I desperately need this money back and Bank of America refuses to help. Please help me rectify this situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10065
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have obtained my consumer reports from all credit bureau agencies notified them of the fraudulent reporting information that is inaccurate reporting information my consumer report XXXX XXXX information is being furnished by Bank of America claim number from Bank of America XXXX XXXX Accounts number ending XXXX Florida drivers license number is inaccurate information address is incorrect information how can the information be verified and the method of investigation that where conducted The Consumer report shows that I was a victim of fraud my whole entire personal information has been compromised identity, Social Security number, etc. Im the victim of identity theft and I dont recognize none of the accounts or inquiries on my Consumer report. I XXXX XXXX XXXX purports to bring claims against XXXX under the Fair Credit Reporting Act ( FCRA ) based upon information reported, allegedly caused by identity theft. In enacting the FCRA, Congress recognized the vital role consumer reporting agencies ( CRAs ) have in assembling and evaluating consumer credit, as well as the need to insure that CRAs exercise their responsibilities with fairness, impartiality, and a respect for the consumer 's right to privacy. 15 U.S.C. 1681 ( a ) ( 3 ) - ( 4 ). Under section 1681e ( b ) of the FCRA, a CRA, when preparing a credit report on a consumer, is required to follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. 15 U.S.C. 1681e ( b ). If a consumer brings a dispute to the CRA regarding the completeness or accuracy of a credit report, the CRA is required by section 1681i ( a ) within a reasonable period of time [ to ] reinvestigate and record the current status of that information unless it has reasonable grounds to believe that the dispute by the consumer is frivolous or irrelevant. 15 U.S.C. 1681i ( a ). The FCRA addresses the duties of CRAs and of furnishers of information to those agencies as follows. . 15 U.S. Code 1681c1-
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33311
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XXXX charge of {$200.00} on XX/XX/2023. The product was faulty and I could not file my tax extension. The admitted, I have pictures and a video it and still refused to give me a refund. I filed a dispute with bank of america. They refused to give me a provisional credit because of the " type '' of company XXXX XXXX is. They sent communication to XXXX XXXX . Bank of america claims they never heard from XXXX XXXX. A lie. I have proof XXXX XXXX did in fact tell them that my money would be refunded. Then Bank of america told them they had already issued a credit which they had not. So XXXX XXXX won't refund me. Bank of america says still I have to wait 45 days for XXXXXXXX XXXX to respond when they already have. They claim still they have never heard from XXXXXXXX XXXX and that they are lying to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33647
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: A Bank of America checking account was opened fraudulently in my name. This account was opened in XXXX of XXXX. I discovered the accounts existed XX/XX/XXXX because I received an email that this account was now opening a digital debit card. When I discovered this information and realized I was a victim of identity theft I immediately reported the fraudulent activity to Bank of America, all three major credit bureaus, social security administration and here at the cfpd.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48192
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: On XX/XX/XXXX, I received 4 emails from Bank of America, who I do not bank with. I haven't clicked on or responded to any of those emails. The first email was to verify my email address used to create the account. I did not respond. The second was a welcome email for online / mobile banking enrollment. The third was an in-progress email for an application to a checking account. The fourth was the approval for the then opened checking account. Bank of America does not have an easy to find phone number to report fraud, so today, Monday XX/XX/15, I reached out via direct message to their XXXX account. After I missed their call, I called back. At noon the person I reached, XXXXXXXX XXXX, asked for my Social Security number to find the account. I stated I didn't want to provide my Social Security number because I did not set up the account. I noted that at least my email address used to set up this account since I received four emails from them. He said that he couldnt look up my email address and wanted me to physically go into a Bank of America branch. I declined and insisted he look up by my email since I was not the one who initiated the account to be setup. Since I didn't respond to ANY emails, including the email verification email, it appears his company was trying to defraud me either through insufficient vetting of an applicant or by BoA conducting unscrupulous activities by secretary setting up accounts. I informed him and in the XXXX XXXX thread, my next steps are to report the company for fraud. After replying to the XXXX XXXX direct message of my intentions to report them for fraud, I received a call back from XXXX in their Social Media department who pledged to act as a liaison to XXXX in the checking fraud department to try and resolve the issue using only the information they had. They insisted they could not proceed without my SSN, which I reluctantly provided. XXXX found an account, which used my SSN and a previous address and closed the account, noted there was no activity, stated she would report to the credit bureaus that the account was not authorized, and would send an email with next steps to protect against identity theft.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A