Date Received: 2023-05-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX I closed escrow on the sale of a home that I'm the XXXX XXXX for the deceased owner. The closing funds from XXXX XXXX were deposited into the Estate checking account of XX/XX/XXXX. Late in the evening Bank of America notified me via email that they had placed a hold on the funds until XX/XX/XXXX. I went to a local office the next day and requested the hold be lifted. I showed the office Manager documents that clearly showed that these funds were from the sale of a home. On the XXXX I contacted to Bank again and discussed my concerns with their local Zone Manager XXXX XXXX. She got back to me with the Bank 's excuse that they could not lift the hold. Today I contacted the Bank of America Customer Service number and they continued to state that they could not lift the hold. They stated that they were allowed by law to hold my funds for up to 7 days. The check already cleared the XXXX XXXX account of XX/XX/XXXX. I requested that my funds, approximately {$220000.00} be made available. Bank of American refused to acknowledge that the funds have already cleared and refused to allow me to pay bills owed to others with these funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90505
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I was traveling on vacation with my family. Our car got broken into in XXXX XXXX across the XXXXXXXX XXXX and my wallet was stolen. This occured on XX/XX/2023. My credit cards were all swiped at XXXX XXXX XXXX CA ) and I got messages on my phone at XXXX XXXX. I immediately called Bank of America ( my credit card company ) immediately and disputed a {$370.00} charge at XXXX, and filed a fraud claim with them in addition to reporting my card stolen. The thieves tried to swipe the same card for XXXX $ which was declined. I subsequently filed a police report with the XXXX XXXX reporting all my stolen items including my laptop and passport. BoFA got back to me and told me that they were investigating my claim. They initially credited the XXXX $ back to my account, but after 10 days, they've closed the investigation and taken it out of my account again. Their resolution letter reads, " We confirmed your card was used for the charge ( s ). The chip was read, your PIN was entered, and/or you signed for the merchandise or service, which indicates you or someone you allowed to use your card was present. '' I am attaching the police report and Resolution LetteXXXX from BoFA to my complaint letter. I am also attaching photographs of our car with the window smashed ( with time-stamps ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I received an email notice from Bank of America on Saturday, XX/XX/XXXX that a new checking account was opened in my name. I called their fraud department and they confirmed it was opened, then they stated they closed the account. I received another email today, Monday, XX/XX/XXXX that another checking account was opened in my name again. I have a credit freeze through all three credit bureaus that has been in place for over a year. Bank of America should not be allowing fraudulent checking accounts to be created when credit freezes are in place on these accounts, but it appears they have no way of preventing this from happening.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93311
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I have repeatedly over the last year contacted Bank of America telling them I have NEVER set foot in a BoA. I don't know how or who opened an account in my name but after repeated attempts it would seem they have once again opened an account in my name. Can you PLEASE set them straight? I fear my identity is being misused, and they aren't doing anything about it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 155XX
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Last XXXX XXXX I called Bank of America Credit Card collection department ( for my Rewards Visa Signature Card ending XXXX ) and paid {$9500.00} through and by giving my checking account information at XXXX, My balance dropped down to {$230.00}. Then today, XX/XX/XXXX, to my shock, I saw in my checking account at XXXX a pending payment to Bank of America amounting to {$9800.00}. I immediately called Bank of America credit card. And I was told that it was a duplicate payment that they couldnt explained how it happened but confirmed that its a glitch in their payment system. I wad told to wait until it posted in my checking account in XXXX before they can refund the huge amount. I called my other bank XXXX for help because I was very worried of the domino effects it will cause once it posted and that I will be way below my balance and will incur multiple overdraft charges in relation to my scheduled auto payments. Immediately XXXX was able to process a stop payment to Bank of America. And I have to pay {$20.00} for the stop payment processing fee. I am going to ask BOA to reimburse this fee that was charged to me since they are the ones which caused the chaos and inconvenience. Moreover I am filing this complaint to demand an explanation why this unauthorized transaction was attempted by BOA.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91702
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-14
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: I've received letters from XXXX XXXX, Bank of America, and XXXX XXXX XXXX stating I was denied a credit line, but I did not authorize this. XXXX and Bank of America were hard inquiries on my credit. I've filed an identity Theft Report. I also had a false phone number and address under my name. I had to put a freeze, and fraud alert on my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 712XX
Submitted Via: Web
Date Sent: 2023-05-14
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-05-14
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2023, I made an online transfer to another person with BOA account in the amount of {$1500.00}. Even though the fund was taken out of my account by BOA and reconciled, as shown on the monthly bank statement, the intended recipient has informed me that he never received the funds as BOA alleged was transferred. On XX/XX/2023, I filed a claim with the bank. On XX/XX/2023, I received an email stating that they have denied the claim because " The transfer posted to the account I requested ''. On XX/XX/2023, I contacted BOA and stated that the blank statement received, the transfer posted to the account requested, didnt answer nor address the issue I was told to receive after the investigation. Therefore, I need detailed info that indicate the fund was indeed transferred to the intended recipient who happens to be another BOA account holder whose account info has already been stored as a recipient in my bank account and this same account has been used before. I spoke with a supervisor, XXXX, to no avail. I called back again & spoke with another XXXX ; XXXX & he assured me he will put a request for detailed transaction info & I should receive it no later than the following Monday. When I contacted BOA on XX/XX/2023, I was told that because it is an online transaction, I need to call BOA XXXX XXXX XXXX I then called XXXX XXXX XXXX. & spoke with a XXXX XXXX from XXXX XXXX told her that I am waiting for detailed info I requested. She told me to give it few more business days & also said it XXXX take up to 45 days. On XX/XX/2023 I spoke with XXXX & was told to wait & since it is an online transaction it XXXX take up to 90 days. On XX/XX/2023, I received an email from BOA not with the info I requested & waiting for the bank told me I would but with the same blanket statement I received as the first XXXX, " The transfer posted to the account requested ''. Once again, there is no relevant info to back up the alleged bank transfer. Yes, my bank statement shows the {$1500.00} was deducted and reconciled as if it was transferred as requested. Unfortunately, the intended recipient has insisted he never received the funds. So, the question is where did the money go? The issue was reported to the bank in a timely manner and should have been properly addressed and resolved accordingly. I was hoping for the bank to resolve the issue ASAP. Unfortunately, BOA has no intention in doing so. The bank chose to disregard my concern and gave me a deaf ear. When nothing else works, I decided to file a complaint with XXXX. After nearly a month the complaint was filed, I received another email from BOA with same response and blank statement the fund transfer posted to the account requested. To add insult to injury, instead of providing me the information I requested and was told I would to confirm the transfer to the intended recipient, the bank sent me a copy of my own bank statement as a supporting document. My own monthly bank statement is readily accessible online and never requested it either. I am very disappointed with the way the bank is handling the issue and felt helpless when all my effort to resolve the issue so far has been to no avail. All I am asking the bank is if my intended recipient has told me he never received the transferred fund, what happened to the alleged transferred fund? I believe, as a bank customer, I have a right to either get reimbursed, when the bank failed to transfer and deposit the fund requested to intended recipient, if not, at least provide me with documentation to confirm the transfer given intended recipients claims that he never received it. Ever since I initially filed a claim with or reported the issue to BOA, back in XX/XX/2023, every response I received has failed to address the issue at hand, where is the {$1500.00} taken out of my account by BOA alleging transfer posted to account requested when intended recipient, another BOA account, claimed that he never received the money? Issuing blanket statement time and time again is not the way to address what has been requested for which a claim and a complaint filed but a distraction and disregard to customers like myself
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97267
Submitted Via: Web
Date Sent: 2023-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: in 2018 bank of america closed my account because i had deposited a check i had gotten that apparently was fake and i did not know it. I didn't remove the funds from my bank so they were not out anymoney at all and they closed my account and said i can never open an account again. I have tried to open a new account to no avail
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63125
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: My name is XXXX XXXX, the story begins on XX/XX/XXXX of this year, I have been a Bank Of America client for 3 years now, I have never had any problem so far. I made the deposit of a check ( it was in my name ) on XX/XX/XXXX. When verifying the application the next day it told me that the funds would be withheld until Wednesday XX/XX/XXXX, perfect, I waited for the date and the funds were still withheld, I called the bank and they told me that the funds would be withheld for 7 business days, perfect I waited for those days when I called again I received the same monotonous response, that I should call in 21 business days, again I waited those days and called again, where I received the same automatic response from the closed accounts department, that I should call in 7 days more, to which I ask to speak to the Manager and he tells me that they can not give me details of why I am not receiving my money, they ask me to call again in 10 days. When I call back they tell me that I should contact fraud and risks, I contact them and they tell me that I should call the account closing department, they stopped the problem and no one at any time told me when I would have my money back. Today 75 days have passed and absolutely NOBODY contacted me to tell me when they will send me my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 127XX
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: XXXX complaint OPEN Submitted STATUS Submitted to the CFPB on XX/XX/2023 PRODUCT Credit card or prepaid card ISSUE Problem with a purchase shown on your statement We received your complaint. Thank you. We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work. YOUR COMPLAINT XXXX XXXX XXXX XXXX card was charged by XXXX without my knowledge, and I did not get any bills from ( BOA ). No phones, no email, no message. Finally, I get bill from BOA and up on calling them I land up paying for no fault of mine. The BOA Person assured me that my account is clear and a " 0 '' balance. I told them to cancel all my cards with their fraudulent bank. the chapter was closed. Now I am getting bills from BOA with a late fees and accrued interest charges. The account was closed with a " 0 '' balance. They took away my {$1500.00} ( XXXX XXXX XXXX XXXX Dollars ) Cash Back Bonus. CHEAT, FRAUDS. I just want to inform that this is the type of fraudulent practice BOA is running ( SCAM ). They have PIMPS ( LOBBYIST ) Who are supported by Senators and Congressmen. We consumers have to suffer. WHAT A SHAME. I REFUSE TO PAY THIS AMOUNT THEY ARE DEMANDING SINCE IT IS NO FAULT OF MINE AND THEY CLEARED ME OUT. If no one can look into this then what I presume is that our US Government is no less than government of other countries ( XXXX, XXXX, XXXX, XXXX ) where bribery is open. Here too. Senators and congressmen are wooed to and the attitude is who cares about consumers. WHAT A SHAME. View full complaint Sent to company STATUS Sent to company on XX/XX/2023 We've sent your complaint to the company, and we will let you know when they respond. Their response should include the steps they took, or will take, to address your complaint. Companies generally respond in 15 days. In some cases, the company will let you know their response is in progress and provide a final response in 60 days. Company still working STATUS Company response is in progress as of XX/XX/2023 The company has responded that it is still working on your issue In some cases, companies need more time to respond. You should receive a final response within 60 days from the date we sent your complaint to the company. COMPANY 'S INTERIM RESPONSE Bank of America is reviewing your inquiry. We require additional time to provide you a complete response. We will update the status of your inquiry on the portal with our response as quickly as possible. THESE COMPANIES ARE BEING PROTECTED BY LOBBYIST AND POLITICIANS WHO GET UNLIMITED $ $ AS CAMPAIGN FUNDS. WHAT A SHAME. WE CONSUMERS HAVE TO FACE FOR ALL OF THESE FRAUDLUENT PRACTICES BEING IMPLEMENTED IN OUR COUNTRY. ALMOST 1 MONTH FOR RESPONSE. HOW THE XXXX THEY CARE ABOUT A CITIZEN SINCE THEY HAVE CORRUPT POLITICIANS AND LOBBYIST PROTECTING THEM. WHAT A SHAME. READ THE ABOVE RESPONSE I RECEIVED AND TILL DATE NO RESPONSE. BANK OF AMERICA REPRESENTATIVE OPENLY LIED TO ME. I AM ASHAMED TO WRITE THAT WE ARE NO LESS THAN OTHER CORRUPT COUNTRIES. I NEED RESPONSE FAILING WHICH I WILL PRINT THIS AND SEND IT TO NEWS CHANNELS NATIONWDE TO BE PUBLISHED HOW BANK OF AMERICA IS LYING TO THE GENERAL PUBLIC AND BEING PROTECTED. AN ANGRY CITIZEN WHO IS ASKING FOR HIS RIGHTS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 220XX
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A