Date Received: 2023-07-09
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: On two separate occasions ( XXXX XXXX XXXX ), there have been attempts to open checking accounts in my name with Bank of America. It is impossible to get a hold of Bank of America through their automated phone numbers because you have to have an account number with them to proceed, which as evidenced by the denied emails I don't. Once I finally got a hold of a person no one was able to verify if anything had gone through and honestly I don't blame the person on the phone, but the fact that this company can not based on my information confirm or deny fraudulent accounts being opened with my identity is very concerning. I do not think Bank of America should be allowed to let people open accounts without some form of verification.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48197
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Hello, I had a credit card with Bank of America. They closed my account without advising me or calling me in advance. I had automatic payments and when the closed it they also disengaged my automatic payment. Later they reported me late.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90065
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Bank of America Denied my consumer transaction, I processed a consumer transaction in which i was denied, I was supplied with any information regarding the denial of my credit. I have tried to resolve this issue but unfortunately i was hit with a generic automated system that shared no information at all.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30127
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Saturday XX/XX/XXXX I deposited a check. I was told by the teller that my check should be available the following Monday, or Tuesday XX/XX/XXXX, or XXXX XXXX. I later received an email from the bank saying that they were placing a hold on the check for about 2 weeks. this is the second time 1 month that they have done this without forewarning as a way to circumvent the process and law of regulation CC, holding my my money without letting me know beforehand, Reg CC which gives about XXXX business days to hold. They took my check sent it off and placed a hold through the back office and then tell me that I can not get it back because it has gone off to somewhere that can not be retrieved. This is an abuse of power and causing unnecessary financial hardship, as I can not pay bills on time due to the illegal and excessively long holds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98512
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: The XXXX XXXX XXXX suddenly closed my bank account on XX/XX/XXXX, i called the bank ask for the reason, but they did not tell, just said that was the final decision and i can not do anything. I have been their customer since XXXX. I don't think i did anything wrong with them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 65807
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023, I was out of the country and attempted to use my banking account. I was then alerted that my account balance was XXXX. I had approximately {$2100.00} in the account. I contacted Bank of America and was informed that my account was being held due to a XXXX XXXXXXXX XXXX that had been received. They provided me with the firm that was involved. On XX/XX/2023, I contacted the firm and was informed that they did in fact submit a writ for garnishment in the amount of {$4400.00}. During the discussion with the firm, we agreed on a settlement arrangement in exchange for a dismissal of the writ. However, the firm required that I pay the initial amount to which was not possible due to the hold placed on my banking account. I then contacted BOA and was informed that they would not release my account unless they received notice from the firm. During the conversation, I requested to speak with a representative from their legal department. I was told that customers are not allow to speak with the legal department and that customer service would relay messages to that department. I informed them that I needed the initial amount the firm requested sent to them. The legal department, thru customer service, stated that they would not release my account. On XX/XX/2023, I contacted BOA and informed them that they were not in compliance with garnishment processing and was in violation of my rights under MD Rule 3-365. I informed them that they account is my primary source of income as I have pension funds deposited monthly. My account statements clearly have " benefits '' labeled on the deposits and according to MD Rule 3-365 and CFR 212.4, 212.5 and 212.6, they were not following my rights of due process. I also have federal student aid funds deposited which is also exempted. I again demanded to speak with someone in the legal department and the representative provided me with a phone number to call. I attempted to call the phone number provided and was not able to reach someone. On XX/XX/2023, I called the number provided and spoke with representative named XXXX. I explained the situation and was told that BOA would not release my account due to the garnishment hold. I continued to explain that BOA was in violation of Maryland Rule 3-365 and directed her attention to the first page of the garnishment packet which clearly states With respect to a writ of garnishment of account in a financial institution, unless a Notice of Right to Garnish Federal Benefits that conforms with 31 C.F.R 212.4 and Appendix B to 31 C.F.R. Part 2/2 is attached, financial institution are directed : 1 ) not to hold property of the judgement debtor that constitutes a protected amount 2 ) not hold property of the judgment debtor that may come into the garnishees possession following service of the writ if the account contains a protected amount After she read what I had sited, she stated they would conduct a sweep of my account for funds and then escalate the matter to the law firm that represents BOA to get the account released. I asked how long the process would take and she stated that the sweep of my account would take about 48 hours and a response from attorneys could take up to 14 days. Needless to say, I was furious as BOA should have released my account in accordance with MD Rules and the CFR. On XX/XX/2023, I called the BOA legal department at the number previously provided and spoke with XXXX. I once again explained my situation and demanded that the hold on my account be removed. I also explained that my pension benefits, which was deposited into the account on XX/XX/2023, in the amount of {$6900.00} was exempted per law and that the hold on my account should be lifted. He stated that BOA would not release my account due to the garnishment hold. He confirmed that another sweep of my account was conducted and that an additional {$670.00} was being held for the garnishment. This brought the total funds being held for garnishment to {$2800.00}, with my pension amount being separated but still restricted from accessing. I again, continued to explain that BOA was in violation of Maryland Rule 3-365 and directed his attention to the first page of the garnishment packet. I also explained that BOA acknowledges that my pension is exempt as it was not touch and made apart of the garnishment amount already being held. After reading the language, he acknowledged my issue and stated he would escalate the matter. On XX/XX/2023, I called the BOA legal department at the number previously provided and spoke with XXXX. I explained the situation as I had done in the previous calls and requested a status update on the release of my account. She stated that BOA would need to send the firm documents as to what was being held and wait for further instructions. I explained that my account should have already been released by law and that this is causing an undue hardship. I explained that I could not pay any bills, to include mortgage due to the situation. She explained that it could take up to 30 days before BOA receives a response. On XX/XX/2023, I called the BOA legal department at the number previously provided and spoke with XXXX. I explained the situation as I had done in the previous calls and requested a status update on the release of my account. I explained that not only was BOA in violation of Maryland Rule 3-365, they were also in violation of Code of Federal Regulations 215.5 ( c ) which states Benefit payment deposited during lookback period. If the account review shows that a benefit agency deposited a benefit payment into the account during the lookback period, then the financial institution shall follow the procedures in 212.6. Additionally, 212.6 ( a ) which states Protected amount. The financial institution shall immediately calculate and establish the protected amount for an account. The financial institution shall ensure that the account holder has full and customary access to the protected amount, which the financial institution shall not freeze in response to the garnishment order. An account holder shall have no requirement to assert any right of garnishment exemption prior to accessing the protected amount in the account., and 212.6 ( f ) which states One-time account review process. The financial institution shall perform the account review only XXXX time upon the first service of a given garnishment order. The financial institution shall not repeat the account review or take any other action related to the order if the same order is subsequently served again upon the financial institution. If the financial institution is subsequently served a new or different garnishment order against the same account holder, the financial institution shall perform a separate and new account review. I further explained that the account is a joint account and the other account holder is not a listed party on the garnishment order therefore, BOA was in violation for placing a hold on the account. Lastly, I explained that BOA was in violation of the CFR by conducting a second sweep of my account to retrieve additional funds, which should not have occurred. I explained that BOA had not touched my exempted pension deposit and is now in excess of the garnishment amount. XXXX XXXX stated that she completely understood the situation and said she would escalate the matter. She also stated that she would try to have someone from BOAs law firm contact me. As of XX/XX/2023, my bank account is still on hold and BOA has made no attempt to remedy the situation. I still do not have access to any of my funds and every bill I have is late.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20721
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: XX/XX/2023 : {$21.00} interest charge XX/XX/2023 : {$22.00} interest charge XX/XX/2023 : {$21.00} interest charge So, my Bank of America Unlimited Cash Rewards Card was and had been interest-free for years now. At some point, they started charging interest on it. Thats fine, but why hide each monthly charge from the list of transactions on my BofA banking app??? Usually, when there is an interest charge, it shows up in the list of transactions, alongside the purchases and charges one would put on the card for food and bills, etc., but nope, Bank of America wants to be shady and not show interest charges where customers can see them. I had to check my monthly statements because I noticed a change in my credit card balance amount when I hadnt charged anything to it in a while. In the XXXX monthly statement, turns out I was charged interest of {$21.00}. I will include a screenshot, but I did not see the interest charge in the transactions section in my banking app. I checked back to see when they had started charging ( and HIDING the transaction ) me interest on this card. In the XXXX statement, I was charged {$22.00} ( and of course it did not show under the credit card transactions along any purchases that I wouldve made ). And then back in XXXX, {$21.00}. I am complaining about this because my other BofA credit card actually shows me any interest charges and fees alongside the transactions of my purchases. I am lucky that I am more technologically literate. People with language barriers and people who are impaired or older and not technologically literate are getting hurt by these abhorrent business practices. I have had a negative experience with Bank of America customer service before and their customer service phone number is impossible to locate, and then when I found it, I am unable to speak to a real person and instead I am left frustrated with an automated voice. Real, working people do not have the time or patience or energy to be dealing with this. Money is money and businesses need to be fairly earn it, and not by being deceptive. They deserve to be called out and reprimanded for hurting millions of consumers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 13760
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: A Property at XXXX XXXX XXXX XXXX Fl XXXX was going to be refinanced when about or in the middle of XX/XX/XXXX I/we were given a letter by the people staying at the said property From Bank of America dated XX/XX/XXXX and addressed to the Estate of XXXX XXXX and referring to such specific property and to the Loan # XXXX. And the Bank of America letter said that " the referenced Loan # XXXX Matured in XX/XX/XXXX and that the total amount in the Loan was Not Paid '' LEAVING AN UNPAID BALANCE OF {$1.00} AS PER PAY OFF DUE CALCULATION OF PRINCIPAL BALANCE AND INTEREST DUE FROM XX/XX/XXXX to XX/XX/XXXX Of {$0.00} CENTS AND ADDITIONAL {$6.00} FOR A SAID COUNTY RECORDING FEE and others. Threatening the XXXX XXXX XXXX XXXX XXXX Property with Foreclosure. The Mortgage Loans Debt of Bank of America for property at XXXX XXXX XXXX XXXX were the main factor for XXXX XXXX Banruptcy Ca # XXXX And were paid in its Entirety as per their Allowed by the Bankruptcy Court Claim Amount for {$250000.00} as XXXX XXXX STANDING TRUSTEE FINAL REPORT AND ACCOUNT FILED ON XXXX/XXXX/XXXX AS XXXX XXXX of Court Records for Ca # XXXX XXXX. I XXXX XXXX as " the Personal Representative of the Estate of XXXX XXXX as per the Admistration Letter Issued by the Court ( and also enclosed to Bank of America ) addressed Bank of America with a request for Correction and explanation for then to show a $ XXXX Balance for the referenced Mortge Loan # XXXX and other balances. But as today XXXX No Answer is the Answer from Bank of america . Furthermore Bank of America had up to XX/XX/XXXX to file with the Court any Objection to the Payments Received and or Balances or Issues Related to the Case # XXXX XXXX as per Notice entered in records by XXXX XXXX XXXX Trustee. And Bank did Not. As result of Bank of America mistaken Assertion of Debt ; the XXXX XXXX XXXX XXXX Property and to to the Sudden Surprise of its owners such property had Not been been Issued yet a Release of the Bank of America Mortgage with a $ XXXX Balance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33193
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: In accordance with the fair credit reporting act convergent has violated my rights. 15 USC 1681 Section 602 States I have the right to Privacy. 15 USC 1681 Section 604 A Section 2 : it also states a consumer reporting agency can not furnish an account without my written instructions. 15 Use 1666B : A creditor may not treat a payment on a credit card account unlearn open end consumer credit plan as late for and purpose. Please fix to show no late payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19014
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: On XX/XX/XXXX XXXX updated a listing ( Bank of America : XXXX ) with new information. However, according to the documentation I have attached from the creditor, the payment history is incorrect. They are reporting 2 consecutive months of 180 days late ( XXXX XXXX ), when that isn't possible if 30 days passed after the initial 180 days late was recorded. There is also no record of payment history for XX/XX/XXXX, XX/XX/XXXX, or XX/XX/XXXX as well. The amount of late payments are also wrong ; XXXX is reporting 7 late payments on this account to my credit report, but that does not align correctly with the reported payment history. Also, in accordance with FCRA Section 623 ( 5 ) ( A ), it is an illegal act to " re-age '' any debt, which happens to be the case for every month after XX/XX/XXXX to today 's date, where XXXX proceeded to update each month with a " charge-off '' status ; practices deemed illegal per the previously referenced law. It has now been another 30 days since they received my letter detailing this issue, and I haven't even gotten a notification that they processed my dispute. Due to the negligence, a response/resolution within 15 days is now required per the FCRA. This means they didn't contact the creditor, and violated my rights as a consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30339
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A