Date Received: 2023-07-12
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: A savings account under my name was opened on XX/XX/XXXX fraudulently. I have previously used Bank of America and cancelled all my accounts there in XXXX to switch to XXXX XXXX. The account was opened for a Bank of America SafeBalance Banking and the last XXXX digits of the account were XXXX. I had called Bank of America about this account being opened under my name and they had no answer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80110
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: My previous complaint about Bank of America systematically forced applicants to change the fact of the purpose of the mortgage application so that they could charge higher fees. Bank of America was aware that I was represented by an attorney, but they have refused to contact my attorney despite the fact that I originally stated that everything must go through my attorney. Bank Of America has not sent any communication or response to me and my attorney but simply closed out my complaint on CFPB to satisfy the CFPB 's requirements.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85395
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: In XX/XX/XXXX, responded to a 0 % balance transfer offer from Bank of America. The transfer amount was {$7500.00} plus a 3 % ( {$220.00} transfer fee ). Incredibly, Bank of America started charging me interest on this allegedly 0 % offer. I refused to pay any interest or additional fees. In XX/XX/XXXX I paid off the entire remaining balance on the transfer, including the transfer fee ... total paid to Bank of America was the agreed amount of {$7500.00} plus {$220.00}. I have disputed the interest amounts on every single bill, including the latest just received. The first date of the original interest charge was XXXX. Bank of America has responded with generic letters indicating that nobody even read the disputes, but simply generated a letter saying I owe them interest. There is zero doubt in my mind that Bank of America has engaged in a deliberate, deceitful, misleading, and probably illegal, business practice. If they did this to me, they almost certainly did this to others.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 115XX
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I've been a member of Bank of America since 2010, I'd appreciate if CFBP look into my account to see if BOA double dipped on insufficient fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32277
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I was repeatedly charged a {$35.00} fee which kept making my checking account at Bank of America low, along with my savings account. I have paid over {$600.00} in these fees since I had my accounts there.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60419
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Incorrect information on your report
Subissue: Information is incorrect
Consumer Complaint: On XX/XX/, 2023, XXXX XXXX admitted liability in exceeding the XXXX rates of the State of Massachusetts. On XX/XX/XXXX, the CFPB announced an action against the Bank of America. These are money-center banks, with exceptionally first rate people, helping our families and our Communities to even in the midst of the most difficult of times. XXXX remitted interest and fees to be within the XXXX laws of State of Massachusetts and Bank of America should be allowed only the same decision, without monetary penalty or fines. XXXX XXXX and XXXX XXXX set their own standards by law already. ; I want XXXX to do well. XXXX XXXX also agreed to the following stipulations on a " best effort '' basis. XXXX ) Loans would receive an incentive, provided no deflation, for Gross domestic product creation-measured by the 5 or 6 different Federal Reserve districts the Banks lend in. This incentives loan, equity, and capital ratios to further achieve production, and increases the strength and value of all loans in the loan portfolio. We save ourselves and our Banks if we can increase gross domestic product creation. XXXX ) On a best efforts basis, XXXX XXXX and XXXX XXXX will find a way to help workers with some transportation costs, to get back to our beautiful cities, our XXXX XXXX, XXXX, and XXXX XXXX XXXXXXXX. This saves our commercial real estate portfolios. And saves our Banks and our Governments. As Bank of America is essentially of violating various XXXX laws, just like XXXX, I ask that the decision be more searching, not as a fine, but as stipulations on a " Best efforts basis '' to build our economy, our lifestyles, and our work. Bank of America is hard-working and first rate, and I know that the Bank of America XXXX just like XXXX will do this. I ask that the decision as against Bank of America be amended to follow current decisions and that the CFPB obtain from Bank of America the most valuable of all concessions- the best efforts pledge to incentivize whenever gross domestic product creation. Our Country does deserve the independence of XXXX and XXXX XXXX and their guidance, as we restore our Country, our values, and our way of life. Please send me an email when BOA is contacted, please tell them of XXXX. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02478
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Other transaction problem
Subissue:
Consumer Complaint: I sent a transaction for XXXX by mistake from my Bank of America account through XXXX XXXX to the wrong person through XXXX with phone number XXXX who appears with the name XXXX XXXX, I tried to communicate with the person and I did not receive a response, therefore, I contacted the bank mentioned above and they informed me that I had to wait three days for the transaction to be completed, after three days I contacted the bank again, and they informed me that they would initiate a investigation and today XX/XX/2023 they sent me a rather unfavorable response via email informing me that they would not refund my money immediately. I contacted the bank and he suggested that I had to inform the police, which It seems absurd to me that a financial institution makes me this type of suggestion when they are clearly noticing the error of the transfer and the only thing they do is suggest to the person to whom the money does not belong and was sent by mistake to return the money and it is rejecting the bank 's request and keeping the money, thus making the bank complicit with a thief since it is receiving and not returning money that does not belong to it and allowing the vulnerability of clients since this type of situation can happen to anyone and in much larger amounts of money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34746
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: To whom this may concern this is in regards to several unauthorized checking account transactions made via debit card. Bank of America claimed my first two claims were considered invalid as they failed to add the correct amounts and transactions I provided. Also, due to having previous business done with this merchant they were denied. Another claim was initiated XX/XX/2023. This time for the claims they did XXXX XXXX separate claims, doing each transaction that was not authorized into separate claim. I called first thing on Sunday morning XX/XX/2023. These series of transactions happened on XX/XX/2023. Transactions cleared on XX/XX/2023. I first attempted to contact XXXX XXXX the merchant, the phone number provided under these transactions was out of service. I reached out via email. They then emailed me back calling me " XXXX '' in several emails. I did not feel as if my account was secure or safe. The transactions that were unauthorized is a total of {$19000.00}. Bank of America is currently undergoing investigation of the charges and Ive only received {$40.00}. I wanted to make the CFPB aware of this ongoing issue and any help that can be provided would be greatly appreciated. Images attached are faxed photos. Such amount is creating financial hardship. Thank you for your time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: RI
Zip: 028XX
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I saw there was a lawsuit against Bank of America. I experienced many fees with them before I changed my bank to XXXX. I would like to be reimbursed for my inconveniences and troubles.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75150
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: I sent the following to Bank of America and I was told that because I sent the money, theres nothing they can do about it. This is no different than me paying for a service and not receiving what I paid for and filing a fraud claim. Which I have done in the past and they went after my funds. I believe their reluctance is due in large part to their partnership with XXXX. My name is XXXX XXXX and I have been a Bank of America customer since XXXX. I am writing today to file a complaint against Bank of American and the XXXX Fraud Department. In XXXX of this year I sent money to a merchant, using XXXX, from my personal banking app. At that time Bank of America failed to list any warnings about the possible scams that could be associated with using XXXX nor did Bank of America mention that funds may not be able to be recovered if using XXXX. That verbiage and warning signs were only recently added. I believe that this was done in an attempt to cover your end and not protect your customers. Bank of America even lists on their website that XXXX is a safe way to send money, however you now have verbiage saying that people can be scammed when using XXXX. I find that to be a bit contradictory. During the course of the investigation, no one ever reached out to me for any documentation that I had supporting my claims of fraud against the merchant. This is the first time since Ive been a customer of Bank of America that this was not done. I have filed complaints in the past for fraud and I was always asked to submit any information that I had in the document center. This was not the case this time. And once the investigation was complete I was told that Bank of America was unable to retrieve my funds and that I needed to contact the merchant. I find your findings to be insufficient and unacceptable. I was told during the course of the investigation, by a Bank of America associate, that a police report was filed and I was also told that a decision had been reached and I would be receiving my funds soon. I recently requested that all information involved in the alleged investigation be sent to me ; I am still waiting. That information is essential, should litigation become necessary. Since all calls are monitored and recorded, that conversation should be able to be retrieved without any issues. The conversation then changed to, were still investigating and dont have an answer yet, to the investigation being complete with no resolution on my end. I trusted this institution to protect not only me but my money and you have failed and it appears that customers being scammed through a platform that you offer and promote on your website is of no concern to you. If something is deemed financially unsafe and you can not guarantee the protection of your customers funds, then why would you offer a platform such as this through your financial institution? And it is my firm belief that Bank of America is able to retrieve my funds and go after the merchant, but you are simply choosing not to. You are choosing to do what is in your best interest and not the best interest of your customer. I do know that a class action lawsuit was filed against Bank of America in XXXX of this year for the same exact matter and it wasnt until the media began promoting the story that the XXXX customers involved were refunded. That lets me know that you do have the power to rectify these types of situations on behalf of your customers, but you choose not to. I have been without my car since XXXX due to the fact that I have been failed by my financial institution. I am a mother, a XXXX student, and a full time employee. This has cost me more than the {$1700.00} that was stolen from me by using Bank of America and XXXX. Had I been properly informed of the risks involved before making the transaction, I would NOT have used XXXX as that is not a sensible risk to take. After all, were not talking about {$17.00} here. By not having any warnings posted I was led to believe that I was making a secure transaction. I used XXXX through my mobile banking app under false pretenses. I will speak to as many news outlets and file as many complaints as I need to in order to have this resolved. If you can not guarantee your customers safety through XXXX, then perhaps you shouldnt offer it. The warning signs were not there, your investigation was not thorough and lackadaisical at best. Due to you failing to warn me during the time of my XXXX transaction that fraud was a possibility, I feel that I am 100 % entitled to the returning of my funds. This serves as a request for the return of my funds of {$1700.00} due to misinformation on your end.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 462XX
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A