Date Received: 2023-07-16
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXX CA XXXX XXXX Consumer Financial Protection Bureau Subject : Unauthorized Withdrawal and Account Compromise Dear Sir/Madam, I hope this letter finds its way to the right person. I am writing to bring to your attention a concerning incident regarding my Bank of America checking account. On [ date ], I discovered that my account was compromised before I received the debit card, and an unauthorized withdrawal of {$10000.00} was made. The timeline of events leading to the unauthorized withdrawal is as follows : Before I received my EDD Debit card from Bank of America my account was compromised before I could even get the chance to active or even register the card. Upon discovering the unauthorized transaction, I immediately contacted Bank of America customer service to report the issue. They initiated an investigation, and I was informed that I would be reimbursed for the fraudulent withdrawal. However, it has been [ state the duration of time since the incident ], and I have not received a resolution or a refund for the stolen amount. I have cooperated fully with Bank of America during their investigation, providing all necessary information and documentation. Despite this, the lack of timely response and resolution has caused significant financial distress and inconvenience. I kindly request your intervention to ensure a fair and swift resolution to this matter. I believe the situation requires immediate attention to prevent further loss and safeguard the integrity of the banking system. Enclosed with this letter are copies of relevant documents, such as my account statements and any communication with Bank of America, which support my claim. I appreciate your prompt attention to this matter and look forward to a resolution. Please feel free to contact me if any further information is required. Thank you for your time and assistance. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92801
Submitted Via: Web
Date Sent: 2023-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2022, I received a text from Bank Of America stating someone was attempting to withdraw {$3500.00} out of my account through XXXX. I denied the transaction. Immediately after I received a call from Bank Of America stating, they would help me resolve the problem and get the {$3500.00} back into my account. They walked me through adding myself as a recepient on XXXX. They had all of my information already, just asked me to confirm. The next day I went to the bank to show the texts, calls and emails that were sent during the transaction. Everything said Bank Of America and looked legit to the XXXX, even she was shocked. They told me XXXX is it's own entity and it would be their fraud department 's decision. Even though Bank Of America endorsed them and offers their service to their customers. Ultimately, the claim was denied. My attempts at reversing the denial and asking for a second look at my case, went unanswered. I called several times over a months period, left messages and noe ever called me back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08755
Submitted Via: Web
Date Sent: 2023-07-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-15
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: We have repeatedly ( XXXX and XXXX, 2023 ) on the phone been instructed by Bank of America employees to give them the secret numbers from the back of our debit/credit cards as ID, but they have consistently quoted card numbers to us which are not ours, and never have been. This makes it extremely hard to identify yourself and to believe that you are actually talking to a real representative of the bank. Or there might be fraud from within the bank. Over the last few weeks the bank has first blocked our checking account for no reason, and recently one of my credit cards without any intelligible explanation so far. The details are provided in the attachments, i.e. two letters from the bank and our recent e-mail to the president of retail banking at Bank of America.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34293
Submitted Via: Web
Date Sent: 2023-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/23 I deposited a check into my Bank of America account for {$36000.00}. The check was issued by my sister, who is the executor of my late father 's estate. He died two years ago this month, and this was the balance of my estate money. The issuing check account is in the name of the estate. The bank teller didn't ask me any questions about the deposit and said it would be available in 2-3 days. Later that afternoon, though, BofA placed an 11 day hold on the check. The notes indicate that the deposit is " likely to be returned. '' I spent hours speaking to customer services reps on the phone and the bank, and no one could explain why the extended hold was placed. My money is being unlawfully detained by BofA.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2023-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/ I visited an XXXX XXXXXXXX XXXX to get an examination done. After showing documentation of what I needed and confirmation that they would be able to provide the service, they failed to provide the service correctly and gave me incorrect paperwork. I needed this paperwork for a potential job which denied the form because it was incorrect. This forced me to visit a different XXXX XXXX XXXX on XX/XX/2023. I showed the doctor at this location what I was given and he confirmed that what I was given on XX/XX/2023 was nothing and no actual test was done. Essentially I gave my money to XXXX XXXX number one for no reason as they were not able to give me the paperwork I needed. I gave this information to bank of america and they denied my claim.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90011
Submitted Via: Web
Date Sent: 2023-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: A friend had recommended a bitcoin investing advisor and service that she was successful with. I had several questions for her and contacted her advisor. I did two XXXX transactions for {$500.00} each to open my account and invest. Gainplox.com is the site. I watched my investment grow and the advisor suggested I withdrawal my profits and when I questioned my friend she said that is what she had did as well. ( They wanted a one time fee for my withdrawal code ) I did not make that transaction because I was extremely suspicious of something to good to be true. I then found out that my friend was someone that had stolen her account and I was speaking to a scammer telling me to invest with her advisor. Their site mentioned about still shows my initial investment, but I am sure it is bogus. I have filed a report with the FTC today ( XX/XX/XXXX ) I tried to contact Bank of American Friday when this happened by emailing them the transactions to the abuse email. No one has contacted me and they do not have anyone to speak to today as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63123
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-15
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: BANK OF AMERICA ( BofA ) UNFAIRLY REPORTED ME XXXX days late over a {$25.00} payment during the COVID-19 Pandemic and refuses to work with me to correct the credit reporting. My XXXX credit report reflects a XXXX day late from BofA in XX/XX/XXXX. This was not only during the COVID-19 Pandemic, but I had significant life event changes too : my first child in XX/XX/XXXX, went on maternity thereafter to take care of newborn in full quarantine without any outside assistance, I sold my house in XX/XX/XXXX, moved into and remodeled a house in XX/XX/XXXX, and left my job to start my own business. The payment amount was extremely minor - many institutions do not even report XXXX day late, and many others do not do so for amounts under {$50.00} or {$100.00}. This practice is extremely unfair. This negative reporting will stay on my credit for XXXX years! BofA WILL NOT WORK WITH ME OR HELP to fix this problem, and repeatedly gave me false information over the phone. I escalated to a supervisor and he continued to give me false and misleading information. This is deceptive. BofA initially told me they reported me because I was XXXX days late. That is false. They lied to try to make my complaint go away. The {$25.00} payment was due XX/XX/XXXX and the account was paid in full ( {$70.00} ) on XX/XX/XXXX. BofA lied to me to justify their unfair reporting. As mentioned, I was so busy and stressed during the pandemic I simply did not notice the {$60.00} balance triggering the penalty. I can not even see what transaction caused the balance because their online banking makes it so difficult to understand my account information. BofA HARMED ME THROUGH UNFAIR POLICIES. The Agent on the phone lied and told me they do not report any delinquencies until 60 days late. When I told him mine was XXXX days late, he lied and said it was actually XXXX days late. He also told me that they will only report XXXX day lates, and they may have had a different XXXX day late policy in XXXX. If they have recently determined XXXX day late reporting is unfair and shifted to only XXXX day reporting, why are they refusing to delete my XXXX day late which occurred on a small balance during the pandemic!? That makes no sense. I am being harmed solely because my issue happened during the pandemic and not today - by their own words, if I was XXXX days late today, I would not be reported, but because I was XXXX days late in XXXX, I was reported. That is totally unfair! BofA REFUSED TO LOG MY COMPLAINT. The Supervisor on the phone said he could not help me log a complaint. He said BofA DOES NOT HAVE ANY PROCESS FOR AGENTS TO LOG COMPLAINTS even though I was on the phone complaining and begging to have them log and escalate my complaint. The agent told me they do not have a complaint department. He told me he did not have anywhere to log or send my complaint. The website also does not have a complaint portal, only contact for customer service, the same people who just told me they can not log complaints. BofA HAS HARMED MY CREDIT SCORE IMPACTING MY ABILITY TO OBTAIN FAIR AND ACCESSIBLE CREDIT PRODUCTS. The impact here is not justified. As mentioned above, during significant hardship and a pandemic, BofA declined humane and fair treatment. They refuse to correct their harm. They have lied to try to persuade me from pursuing my complaint. They have wasted my time and resources. This credit score impacted my ability to help my husband finance his lease on our car. I am currently seeking credit elsewhere, but my score is impact. I WANT TO CLOSE MY CREDIT CARD ACCOUNT BUT CAN NOT UNTIL THIS IS FIXED. If I close my account, I am positive BofA will retialite by refusing to address my issue and admit their practices unfairly harmed me. A XXXX day late on a follow {$25.00} payment should not follow me for XXXX years. That is unfair. BofA, A REPEAT OFFENDER, SHOULD BE INVESTIGATED FOR ILLEGAL, UNFAIR, DECEPTIVE, AND ABUSIVE ACTS OR PRACTICES, INCLUDING THEIR FAILURE TO IMPLEMENT A COMPLAINT MANAGEMENT INTAKE ACROSS FRONT LINES AS PART OF AN EFFECTIVE COMPLIANCE MANAGEMENT SYSTEM. I BELIEVE BOFA IS VIOLATING BOTH SECTION 5 OF THE FTC ACT AND THE CONSUMER FINANCIAL PROTECTION ACT. Also, these practices may amount to violations of the Fair Credit Reporting Act, as well as state laws prohibiting unfair and deceptive acts or practices. BofA should also be investigated for discriminatory practices. As a female, minority, mother, I can not help but wonder whether they apply this same credit reporting treatment across their entire credit card population. Somebody should closely analyze BofA 's credit reporting correction and complaint practices to identify whether they have issues with differential treatment across protected classes and historically discriminated populations. As an attorney, I am appalled at their blatant disregard for government regulation and guidance. BofA is a repeat offender and does not utilize fair practices. This is shocking disregard for consumer financial protection.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 019XX
Submitted Via: Web
Date Sent: 2023-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-15
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: My account continues to stay in the negative. I deposited money into my account over a year ago and some was taken out for a past account without my knowledge
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23606
Submitted Via: Web
Date Sent: 2023-07-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-15
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Bank of America has discriminated against me through multiple applications. I received no benefit from any of the credit application I submitted to Bank of America. I am demanding that Bank of American give me my application due to me not receiving the credit for my personal, family and household use. Bank of America has a duty to keep my application on file for no less than one year. Bank of American has discouraged me from ever applying for credit due to Bank of American not making credit accessible to me and my family. This has caused us severe harm and injuries due to Bank of America refusing to offer any type of accommodations or a legal reason as to why they will not offer me products or services. Bank of America is the only bank close enough for me and my family use and yet I am unable to use their services or products due to Bank of America discriminating against me. As a single mother of three, Bank of America furnishing inquiries on my consumer report but not approving me for the requested product has caused XXXX XXXX and unrecoverable Finacial harm and distress. Bank of America pattern of scamming and harming consumer is duly noted by the CFPB and I am still being victimized by Bank of America. I have exhausted all efforts of trying to resolve this matter privately with Bank of America and will be forced to pursue other legal venues if Bank of America continues its deceptive, unfair, and prohibited actions against me ( the consumer )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23834
Submitted Via: Web
Date Sent: 2023-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-15
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Signed up for a new credit card and they said it would not affect my credit score and they pulled a hard inquiry on my report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A