Date Received: 2023-09-03
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: XX/XX/XXXX To whom it may concern at Bank of America regarding my claim # XXXX account ending in XXXX claim amount {$31000.00} I XXXX XXXX am a victim of identity theft, and I did not make these ( charges or withdrawals ). I am requesting that the ( charges and withdrawals be refunded and reinstated ), that any finance and other charges related to the fraudulent amount be credited, as well, and that I receive an accurate statement. I am asking for my account to be fixed and my claim reconsidered and investigated thoroughly clearly truthfully and I be treated as a customer not a criminal. the card that was sent to my address was never in my possession. Somebody stole it and used it without my permission or knowledge therefore making it a crime of identity theft. The bank did not have any security on the cards at that time and I believe lost a lawsuit and was ordered by the judge to refund return and fix people 's accounts from Bank of America associated with the XXXX. So therefore I want to be treated fairly and under the judges orders lawfully to have my account returned to the way it was before my card was stolen. it took the bank over 2 years to notify me of my missing card in my account once I contacted them when they sent a new card that I had no knowledge of. I contacted them the day I received the card and reported the fraud that day as soon as I found out. if my claim is not reconsidered fairly and correctly I will be forced to take legal action and take this case to the news and report the bank for not protecting me a customer and treating me as if I did something wrong when they should have been protecting my account monitoring these crazy withdrawals and purchases and spoke with me instead of just letting it happen and now not doing anything to help me recover my lost money. I XXXX XXXX have never received or used or given permission for anybody to use my information or anything of my identity to use a card sent by Bank of America. I want a victim of identity theft reported in XX/XX/XXXX to the XXXX informed by the lap that somebody was using my identity and had my mail in their vehicle upon their arrest. The mailboxes at my address have been broken into previously during and after the dates mentioned in my complaint it's an ongoing problem XXXX theft identity theft bank fraud in the area that I live in XXXX California I am clearly a victim of identity theft and would like the bank to reconsider my claim.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91356
Submitted Via: Web
Date Sent: 2023-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I had my last direct deposit with Bofa deposit along with some other deposits on XX/XX/31. Totaled about {$1200.00}. I used XXXX XXXX balance add feature to withdraw the majority of it. To XXXXXXXX XXXX there was a {$400.00}, three {$200.00} and four {$50.00} transactions. This all went fine except the second transaction for {$200.00} was declined due to " suspicious activity ''. I tried the same amount again and it worked. The account was now at a {$2.00} balance and I had gotten all of my money out. When that {$200.00} was declined, there were two transactions that read " XXXX XXXX balance add '' for - {$200.00} and " XXXXXXXX XXXX balance reversal '' for a credit of {$200.00}. Cancelling eachother out. I go to close the account the next morning and the balance is- {$190.00} and the " reversal '' transaction was gone. I called customer service and they basically said I was lying and that I overdrafted the account. I said how is this even possible with an account that doesn't allow overdrafts? I can't just withdraw {$400.00} when I only had {$200.00} in there? It isn't possible! Their response was I somehow did it and they can't help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 49503
Submitted Via: Web
Date Sent: 2023-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-02
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I have called multiple times in XXXX and XX/XX/2023 to ask if the points that disappeared after I got it partially redeemed will show up the next billing cycle so I can redeem them again. The agents I had spoken to said yes I will be able to redeem the rest of the points which is exactly XXXX points after the partial redemption which was XXXX, during the next billing cycle. It has been over 3 months and I still havent gotten my points/ money. I want the points back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60016
Submitted Via: Web
Date Sent: 2023-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-02
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: Everyone has the right to a standard of living for health & well being including food, clothing, housing, medical care, and the right to security including protection from eviction. A Finra registered representative targeted my elderly relatives on a cruise ship, cold-calledthem at their residence, & gained control of their considerable assets in XXXX around the time he was very publicly dismissed from a firm in XXXX, RI for disrespecting his customers & the firm, and convinced them to transfer their funds to his mismanagement at another firm.Theregisteredrepresentativehad worked in a health club prior to his short tenure at the firm from which he was dismissed in XXXX, RI. He was no financial savant. My relatives weren't thetype of people to be satisfied with strictly retail financial services.After the intergenerational wealth transfer, whichhe expedited, theFinraregistered representative lost about {$300000.00} of my brother 's inheritance when he convinced my brother to puthisaccount on margin. My brother wasXXXX XXXX XXXXXXXX XXXX of the XXXX XXXX XXXX in Washington XXXX DC, formost of his adult life. The Finra registered representative 's DUI arrest & subsequent coverup during the timeframe he waslosing much of my assets ( a {$300000.00} deposit from the sale of partial ownership of resort property justevaporated ), was not a coincidence. It's clear theregisteredrepresentative never missed a beat or a day at the office. Hate crimes are a social problem because they directly marginalize and target specific people based on their identities. In XXXX prior to thesigning of the mortgage, I was physically assaulted, harassed, robbed & my property was vandalized, a seditiousconspiracyby right wing extremists. Records were quashed of an officer who abused me who was in a standoff in XXXX, RI where a swat team was brought in to diffuse the situation. I am autistic. A sophisticated investor is a classification of investor indicating someone who has sufficientcapital, experience, and net worth to engage in more advanced types of investment opportunities. In XXXX, I was ignorant of finance, which is not a crime, and had barely balanced a checkbook. I never had money of my own before theintergenerational wealth transfer. I was on my own for thefirst time in mylife & relied ontheregisteredrepresentative todothe right thing by me. At that point I didnot know whoto trust. I had no professional certifications, designations, or credentials. I didn't even have an income or credit history. I had never worked. Private offerings are available to investors with sufficient knowledge and experience to make them capable of evaluating the merits and risks of the prospectiveinvestments. A person is considered an accredited investor if they have a net worth exceeding XXXX XXXX dollars. I had {$1.00} XXXX. An accredited investor has the financial sophistication and capacity to take the high risk high reward path of investing in unregulated securitiessans certainprotections of the SEC and have reduced need for protection. High net worth individuals are allowed to buy unregistered securities. Private placements present a great deal of risk. Sophisticatedinvestors have access to private market opportunities not available to average, non-accredited investors subject to investment minimums. My relationship with money hasn't always been easy but that doesn't mean it can't improve drastically.I pay with cash or by check. To this day I use neither credit or debit cards, I have none. I trade nothing. I am no longer being coerced. I now live by XXXX XXXX check to XXXX spousal benefit check. If you research the records youwill notice I used a credit card XXXX time in XXXX to buy my daughter a snowboard with a card that came with the wrap account from the broker dealer firm. Under mismanagement XXXX carriedhundreds of thousands of dollars of margin debt. I foundmy fortune reverted. Know your client. There were glaring conflicts of interest. I have been persisting without relief of an ending. It is time for closure. I haven't seen a single penny. You should never have all your capital in one place so you can live to fight another day. It goes without saying youshould never put a houseinto a margin account as the registeredrepresentative did tome. I am struggling to make sense of a world in which help is hard to come by. I was framed. There are people responsible for my plight.Those seeking to solve the problem are also causing it. It is a problem characterized by organized irresponsibility. It is a problem whose solution requires a great number of people to change their mindset & behavior.The preservation of life overrides any rule. I am in critical danger.My life is on the line.When times are tough you can throw your hands up and get angry or you can work hard & find solutions.I feel the whole system is rigged against me. Power is being deployed for specialends.The value function is steeper for losses. Out of court statements are untrustworthy. I never had money and then I did. I don't think the Finra Registered Representatives knew too much about the effect of what they were doing. It's a nice daily reminder we're all going through XXXX and it's going to take a lot of blood, sweat, & tears to fix it. The struggle carries on even though the case might end in defeat. There's a role to play in calling out where you perceive the problem to lie & suggesting a possible way forward and gaining some sense of agency. Life finds a way. In the rules of evidence there's an ancient document rule, an exception from the hearsayrules, out of court statements are untrustworthy and therefore inadmissible to prove the truth of their contents. I made arrangements to transfer the account out of the broker dealer because they scared me. When the account was transferred, after nearly 4 months, not 2 weeks, theholdingsin the margin account were rejected by the receiving broker for credit violations. The account was placed in margin deficit & subjected to forced liquidation resulting in an additional {$260000.00} loss on top of the {$400000.00} already lost. The firm used audit by exception XXXX XXXX XXXX, Protegent Brokeraudit, web enabled suitability based exception reporting and analysis developed under guidelines of The Patriot Act and the Bank Security Act. XXXX of XXXX exception notices went unanswered. A former Head of XXXX The New York XXXX XXXX found this to be a red flag. If a system like this is in place to supervisory personnel looking for evidenceof compliance and suitability violations existing in accounts which violate patternsand trends to manage suspicious activity, what good is it if there is no one to follow through? From an internal control perspective automated reporting systems must have manual, sometimes automated, as in suspending a transaction for further examination. Without follow up, the control they are supposed to implement is rendered as an ineffective method of exception reporting if no one does anything about it. Know your client is a suitabilityobligation. I never signed paperwork giving the registered representative full discretion.To this day I useneither credit or debit but while under mismanagement I often carriedhundredsof XXXX dollars of margin debt. Regarding his use of margin, if you lose XXXX of your money, like we did, you will need the market to double just to break even. If you are a seasoned investor who fully comprehends the risks, margin is fine. Margin presents a huge source of revenue for the brokerages. Margin accounts are risky and not for all investors. Leverage is a double-edged sword and increases risk in the portfolio. A dive of 50 % will cause you to lose more than 100 % with interest and commissions on top of that. It goes without saying you should never put the downpayment to a house in a margin account, like he did to us. Furthermore, I wonder why the registered representative sent me a margin agreement in XXXX when he had already been using margin for years, even after i told him to take me off margin, that I didn't like margin, & when I only inquired about margin to educate myself and heturned that inquiry into his cause celebre, a controversial one he hung his haton, to make me appear to be a 'sophisticated ' investor, a coverup. One third of the portfolio contained indeterminate, unspecified securities that the Rhode Island XXXX XXXX XXXX XXXX & the RI Securities Regulator were unable to determine what they XXXX out of XXXX holdings.The account transferred with an open margin balance. The holdings were opaque and it was impossible for theDBR to determine the underlying investments. They only appeared legitimate. I truly believe they were disguised so they could be used without detection of the illegal activity which produced them and that the monetary proceeds were obtained through criminal activity and washed into funds with an apparent legal source. I was clearly taken advantage of by the broker-dealer inan intergenerationalwealth transfer gone horribly wrong. There was fraud. There were lies. There was deceit. There was a cover-up.From an internal control perspective, automated reporting systems must have manual ( sometimes automated, as in suspending a transaction for further examination ) follow up or the control they are supposed to implement is rendered ineffective. From an audit perspective, one can not cite such a system as an effective method of exception reporting if no one does anything about the exceptions. Members of a white supremacist hate group coordinated a brutal racially motivated attack on me in XXXX prior to the mortgage signing. Theirmembers claim their ancestors conquered America & bequeathed it to them & no one else. Their little army iscalling for the formation of a white ethnostate. They are like a separate state withtheir own laws and justice system. I suffered physical injuries, significant emotional distress and continue to suffer to this day because of the incidents. Among other harms, those physical & emotional injuries have adversely affected my ability to earn a living. Myonly income ever was my long gone stock portfolio, the lifeof an XXXX who hasn't madeany money, yet.I am plagued by severe anxiety, mental anguish, intrusive thoughts, & emotional distress including persistent concern for my physical safety and loss of sleep. I routinely have nightmares & flashbacks. What happened to me was no accident. The vandalism did not occur in a vacuum, they defaced my property with impunity. The vandalism was an act of intimidation to make me feel unsafe. This case alleges civil rights violations, assault & battery and intentional infliction of emotional distress. I want to hold the perpetrators accountable for a pattern of intimidation and sendamessage thathatefulactivity will not be tolerated. History has shown that when left unchecked hateful activity will grow and escalate. For the situation to be brought to the highest good for all concerned requires change.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: RI
Zip: 028XX
Submitted Via: Web
Date Sent: 2023-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-02
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My credit card was charged {$150.00} for XXXX XXXX! I told my bank it was fraud! My bank still took the money from my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91001
Submitted Via: Web
Date Sent: 2023-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: This morning I found out that my bank credit card was closed, and then I called Bank Of America and they told me that my checking and savings account would also be closed in the next few days. Didn't provide any reason for closing my account. This has had a huge impact on my life, the only city I live in is Bank Of American. Now they can't open an account for me. I have not had any illegal operations, there has always been a stable deposit in the account, and the credit card has never been delayed in repayment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 140XX
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: I got behind on my mortgage due to Covid-19 because I was unable to work due to XXXX XXXX XXXX XXXX that prevented me from working as a XXXX XXXX. I have put in multiple Request for Mortgage Assistance Applications with Bank of American. ( BOA ) even agreed to a mediation hearing with BOA and a Maryland mediation judge on XX/XX/2023. BOA agrees to accept my application for a loan modification. I have submitted multiple applications for a loan modification since XX/XX/2023. BOA keeps denying my application due to being " Unable to Verify my income. '' I work two full-time jobs and I provided paystubs for both jobs, but BOA claims they can not verify my income. I am a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX When I contact Bank of America 's Loan Modification Department no one can verbally tell me why my income can not be verified. I sent a written letter to BOA in late XXXX requesting the reason my income can not be verified, and I have not received any response. My home now has a foreclosure sale date of XX/XX/, and BOA is still refusing to process my Loan Modification application or tell me why my income can not be verified. My employers can provide verbal and/or written proof of my income but BOA has not requested a verbal or written verification of my employment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20770
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My accounts ending in XXXX and XXXX were closed abruptly without warning because I had a business account that was the issue I had deposited checks from clients and the checks werent any good. Needless to say my personal account have forever been in good standing for the tenure of the account. I need my money right away from my personal accounts. I was told by a XXXX in the Risk dept I could request a hardship and that would take 5 days to be considered to get my own money. I need my money now today. I dont owe the bank anything.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28037
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Closing on a mortgage
Subissue: Closing disclosure or other related disclosures
Consumer Complaint: We are over the age of twenty-one ( 21 ) and competent to testify, We are the true and lawful owners of the property located at XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX as such and contrary to the claims by Defendants, and all Banks noted to be involved with interest or the acknowledgements submitted to the Clerk of the XXXX XXXX , the Documents filed in the XXXX XXXX XXXX Georgia, Records, upon knowledge, information and belief, the documents have been falsified/forged/manipulated, they are the product of fraudulent and/or illegal acts, and we dispute the validity/legitimacy of said documents, including, but not limited to the document showing it is a Security Deed, and the Scriveners Affidavit, and any and all documents in the Record, as said documents are either products of fraud, or forgery, and/or the documents that led the Defendants to come to a conclusion not consistent with Plaintiffs claims, were the product of fraud and/or forgery, and there is a great likelihood, that the documents were obtained by illegal/criminal acts. BOFA MERRILL LYNCH XXXX XXXX XXXX XXXX was and is believed to be a prodigy of XXXX XXXXXXXX XXXX XXXXXXXX. IN GOD WE TRUST PSALM 91
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 302XX
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I opened an additional premium checking account earlier this year which had some minimum balances that I needed to meet each month in order to avoid fees. I have several accounts with Bank of America and my collective balance is well above the minimum qualifying balance. When I first opened my account, I visited a brand in person and it was confirmed that no further action was needed to link my accounts to my new account and achieve a collective minimum balance. Since this interaction, I have received 3 fees ( 2 have been reversed so far ) and have even requested to downgrade from the premium checking account to avoid the hassle of fees that in fact do not apply to my situation as my accounts continue to exceed the minimum balance required to avoid fees. The 3rd fee has not been reversed and I have reached out to the last associate from Bank of America who confirmed I should not be incorrectly charged fees again. I have not heard back from this associate yet, and am getting frustrated as I feel Bank of America does not care to solve this problem, and is technically attempting to steel from me ( via incorrect fees ) on a frequent basis.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80128
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A