Date Received: 2023-09-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023, I was informed that Bank of America decided to close my checking account. I was also informed that it would take approximately 2 months for them to send me the money I have in my account. They would not tell me why they were closing my account or why it would take two months to get my money. I have over {$12000.00} in my account now. I need to access to my money to pay my mortgage, my employee 's salary, and other bills. I don't think it's right or fair that I have to wait so long to get my money. Denying access to my funds will cause hardship for my employee and cause me financial harm. I will be charged late fees on my bills and mortgage that I pay late. This will also harm my credit standing as late payments are reported to credit rating agencies. If the bank wants to close my account, that's fine, but I need them to send me my money immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95127
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: XX/XX/XXXX XXXX Noticed legal fee and hold on my bank account on XX/XX/XXXX. Called Bank of America and was instructed me that is was from due to needing to investigate my account for an outside party. And would have to call back to speak with legal department from more information when they opened. I was also given number to outside party ( XXXX ) XXXX. XX/XX/XXXX XXXX I called the ( XXXX ) XXXX which is XXXX XXXX XXXX XXXX, I implied that I was looking for reason hold was placed on my account and my was forwarded to staff member to help me. No answer, and I left a voicemail for return call. XX/XX/XXXX XXXX Called number to Bank of America to speak with legal department regarding fees and hold, agent stated I could not speak with anyone but she would contact them on my behalf. The agent stated the hold and fees were due to judgement from the State of Georgia, and my addition bank account balance would should not be affected, there was just a one time hold for {$330.00} as of now but the told instructed to hold was about {$3400.00}. I also reported that I was unable to contact party that placed hold on account and asked for more info on how to resolve. XXXX I called XXXX XXXX XXXX back and was given two contact number because I was unable to reach anyone attempted to call both XXXX XXXX XXXX contacts I was given with no success. XXXXFollowed of with Bank of America due to not being able to contact with XXXX XXXX XXXX. Representative reinforce that Bank Could not remove hold due to instructions from State of Georgia. XXXX XXXX XXXX XXXX and finally was able to speak with someone called me back, who identified as debt collector. Collector stated that a judgement for garnishment when given XX/XX/XXXX, which I cant find any record of. Representative stated that total debt was about {$4200.00} and garnishment started on XX/XX/XXXX and would take all wages in account not just a percentage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 316XX
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On XXXX at XXXX, Bank of America emailed me that my credit card was removed from XXXX XXXX. I checked and saw that my card was still there, but was unusable. I went to the BOA app where it said in red my card could not be reactivated. I was also unable to redeem my {$310.00} in rewards which I accumulated over two years, where in red it told me to contact BOA. I was unaware my credit card account was closed, until I called the BOA representative where even he was unable to explain why. The representative said he will send a letter today which includes the reason, but BOA system does not allow him or his supervisor to see the reason why, which is completely unreasonable considering how can he, or anyone assist me in that moment without the reason my account was closed. I asked what happens to my {$310.00} in rewards, which he told me he had no idea, but he was unable to process it. He said I could dispute it with the bank, but it appears that if BOA is unable to restore my account, that {$310.00} is forfeited which I can not accept. I received no warning, no advanced notice, and I always pay my credit card bills on time across BOA, XXXX, XXXX XXXX, XXXX, and XXXX. Nothing in my XXXX credit report reveals any wrong doing or financial misstep. I believe I am a victim of BOA malpractice because I am aware BOA recently went through a lawsuit of scamming customers, creating false bank accounts, closing accounts without legitimate reason, and withholding rewards. I believe I am now one of those people.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I have a saving account with bank of America. Due to pandemic hardship, I need money to pay my bills. I asked my brother to lend me {$2000.00} and wire to my saving account. Right after the money was in, {$990.00} was taken out of my saving account by BOA without any authorization. I disputed immediately. BOA sent me a letter stating that they took my money to offset a business credit card ending XXXX. I never had a business credit card ended with that number. I called many times to dispute, and only get transferred from one representative to another. I requested my money back to pay my bills. They refused to refund me. I have explained to them that is no my account. Further, they are not allowed to take money out from my saving account to cover for credit card. They still refuse to refund me. I need help from your guys to ask them to refund me immediately so that i can pay my bills.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92407
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Today, XX/XX/XXXX I attempted to purchase a {$65.00} XXXX egift card using my bank debit card ending in XXXX. The order malfunctioned, didn't produce an order #, BUT charged a {$65.00} authorization. Bank of America refused to release authorization, & stated unwillingness to provided future authorization release date which violates federal law and proves a bias relationship with the merchant. This bank has denied my right to dispute, as the hard charged will never process. In effect my {$65.00} funds earmarked for groceries have been stolen by this bank. An audit is highly recommended!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89103
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-02
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am a victim of identity theft and there we're two credit card accounts that was opened in my name with XXXX and Bank Of America. I am contacted both of them several times and ask them to remove this from my credit report because and sent a police report stating im a victim of a identity theft but they still continue to keep reporting on my profile. They forced me to file for bankruptcy because how negatively these accounts have effected my credit report. I will be filing a lawsuit if they don't remove their profile from my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06851
Submitted Via: Web
Date Sent: 2023-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-02
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: I contacted Bank of America about an old business account getting charged maintenance fees and there has been no activity on the account. I contacted them about the issue and they refused to refund the fees despite telling them that we only kept the account open to move merchants to the new business account we opened with them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 344XX
Submitted Via: Web
Date Sent: 2023-09-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: The XXXX XXXX XXXX XXXX ( FDIC ) Office of the Ombudsman XXXX XXXX XXXX XXXX XXXX, VA XXXX XX/XX/2023 Dear Sir or Madam of FDICs Complaint/Dispute Department , I would like to draw your attention to the complaint I filed on XX/XX/2023- which I sent for your attention, in which I clearly stated how I was affected personally, psychologically, and financially by the scam in which Bank of America failed to protect my funds. However, it is over 50 days and I have yet to receive a response regarding my claim. I wish I can do anything to get this complaint done or get a resolution as soon as possible, seeing as the issue at hand is a matter of urgency for me. My complaint is against Bank of America which did not do its job properly ( could not prevent/foreseen fraud and could not conduct a proper investigation ) and not against the vulnerable customer who fell victim and lost all the savings due to the misconduct of Bank of America XXXX Bank of America and other Banks do have a duty to protect customers against the risk of financial loss due to fraud and/or to undertake due diligence on large transactions to guard against the aforementioned fraud. Bank of America could have protected me from this ; unlike me, Bank of America knows about the existence of such scams and how you prey on vulnerable victims like myself, taking advantage of a lack of knowledge, awareness, and circumstance. Despite the irregularities in my spending and such untypical patterns, not a single contact made me question what I was doing. The treatment from Bank of America compounded by trauma and anxiety and has left me in the awful situation I now find myself in. Your prompt attention to this matter would be greatly appreciated! Kind regards, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94605
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: my bank account was compromised/hacked on XX/XX/XXXX and and some withdrew XXXX dollars without my knowledge or permission and bank of America denied my claim.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90242
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I submitted a CFPB complaint on XX/XX/XXXX, complaint ID XXXX. I received a resolution letter from Bank of America on XX/XX/XXXX stating that the annual fee of {$95.00} would be refunded on my next billing statement. Since I already closed the credit card associated with the annual fee, I am not sure how they will be refunding the annual fee on the next billing statement. The credit card associated with the annual fee was closed out on XX/XX/XXXX and no longer appears in my Bank of America account. I have checked my Bank of America account online and I have not received any refund as of XX/XX/XXXX. I have called the Bank of America resolution specialist ( XXXX XXXX ) several times and have left voicemails but have not received a response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 981XX
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A