Date Received: 2023-09-24
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I went on the Unemployment website and it says I have benefits that have been paid I then logged into the Bank Of America EDD card website and the card has been used and has unauthorized transactions I've tried to contact them and resolve this major issue with no help at all I've requested a new card after speaking with someone from unemployment and her letting me know the money has been sent to a card and the card was activated. This goes all the way back to XXXX of XXXX!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92040
Submitted Via: Web
Date Sent: 2023-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-24
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am writing this letter to file a formal complaint against Bank of America due to their mishandling of my account and their negligence in addressing my grievances in a timely and professional manner. On XX/XX/2022, I liaised with one of your representatives, aiming to close my checking account and Bank of America Visa credit card. I fulfilled the outstanding amount of {$260.00} to seal the closure. The representative verbally confirmed this action. However, a subsequent review of my credit report in XX/XX/2022 revealed a delinquent late payment tied to the very same credit card I believed was settled and closed. Upon contacting your institution on XX/XX/2022, it was confirmed that my account had indeed been incorrectly closed, leading to the erroneous delinquent charge. Though the account was reopened to facilitate a proper closure and an internal investigation was launched, I received no further communication from your end. Only after escalating the issue to the Consumer Financial Protection Bureau ( CFPB ) did I receive any acknowledgment. During this entire ordeal, XXXX XXXX XXXX, the designated enterprise specialist, consistently ignored my communications. Her eventual response was only on the brink of the CFPB 's deadline. Moreover, the subsequent investigation inexplicably denied the forceful closure of my account and even negated the existence of my business account. Bank of America 's inconsistency was further demonstrated in a letter I received on XX/XX/2022, which stated that my credit card had been closed per my request and was marked as delinquent, contradicting earlier correspondence. The repercussions of your bank 's errors have been manifold. Notably, XXXX has terminated my credit cards due to the unwarranted delinquency on my record. This, combined with the now tainted credit report, jeopardizes my imminent mortgage application. Bank of America 's sheer disregard for this matter has been both alarming and distressing. The apathy and unprofessionalism shown by your staff are unacceptable. I expect a prompt acknowledgment of your bank 's mistakes and immediate rectification, notably the removal of the wrongful delinquency from my credit report. An official apology for the undue stress and inconvenience caused is also warranted. Should Bank of America neglect to address this grievance effectively, I am prepared to resort to legal avenues to safeguard my rights. Your immediate attention to this pressing issue is anticipated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98204
Submitted Via: Web
Date Sent: 2023-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-24
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: As I was reviewing my account using the online banking service ( XX/XX/XXXX ), I noticed there was an additional amount totaling over {$7000.00} under my mortgage payment amount ( {$1100.00} ). I called BOA the next day ( XX/XX/XXXX ) to get clarity, I was told " due to my loan modification, I was placed on escrow for delinquent taxes. I ensured the representative ( XXXX ) that I am not nor have I ever been on a loan modification and nor have I ever been delinquent in paying my yearly taxes. She stated that she would put in a request to find out more information and transferred me to another department. I was transferred to four different people during this 1 hour and 8-minute phone call. Each representative insisting that I was on a loan modification and that I was delinquent. In fact, one representative continued to literally scream at me that I was delinquent, due to your delinquency, if you had not been delinquent... I was told that the tax companies informed BOA that I was delinquent. I contacted XXXX collections group to get clarity as I had previously paid my school taxes ( XXXX on XX/XX/XXXX via the drop box at the XXXX XXXX XXXX XXXX ). I was told that my payment had been received along with BOA 's payment. The representative clarified that I was not delinquent, nor have I ever been delinquent in paying my tax. He also stated that they would contact the homeowner if there was a delinquency. I received a letter in the mail from BOA dated XX/XX/XXXX, post marked XX/XX/XXXX. I received in my mailbox on XX/XX/XXXX. This letter stated that an escrow account has been established for my mortgage, done at my request or due to lender placed insurance or delinquent taxes paid on my behalf. I have been with Bank of America ( BOA ) for 23 years ( XXXX divorced/single homeowner ). I have never been an escrow client. This tax season, without my knowledge, BOA placed me on escrow and paid my XXXX taxes XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX Not only did they pay this years taxes, they opened an escrow advance ( {$880.00} ). I was contacted back on XX/XX/XXXX by XXXX, transferred to XXXX, transferred to XXXX. I was told by XXXX that she would research and call me back in XXXX hours. I received a letter dated XX/XX/XXXX didn't receive in my mailbox XX/XX/XXXX stating BOA completed research on property tax on this account as I have requested, and if I had questions or need assistance, call them back. On XX/XX/XXXX I received a refund of {$5100.00} from XXXX XXXX, went to the bank on XX/XX/XXXX to deposit, hold release on XX/XX/XXXX. I informed BOA that I have the funds to return to them. XXXX hour and XXXX minutes -I received a call from XXXX XXXX XX/XX/XXXX, she explained that BOA XXXX for delinquencies with the tax office and was informed that I had not paid my taxes, so BOA paid. She just wanted to get back to me with information. She transferred me to XXXX. XXXX could not answer anything or give clarity on anything, she transferred me to XXXX in loss mitigation. She confirmed that I do not have a loan modification. She then transferred me to XXXX in escrow who tried her best to conceptualize the situation, told me I had to pay the mortgage amount of {$2200.00} in XXXX due to the escrow. The only way the escrow would come off was if I paid the outstanding balance, if I paid my regular mortgage payment, the payment would not post and will go to escrow first, so I would be late with my mortgage payment. She then transferred me to XXXX on the property tax team. XXXX told me that XXXX taxes were delinquent, BOA paid delinquency fees from last year as well as this years taxes, including penalties and fees. Again, I explained to her that I have never been delinquent on any taxes, this was the first ever that I have heard about XXXX delinquencies ( which I am not ). She stated that she would reach out to the tax companies, put in a request for more information. She said that she would call me back next week. With every representative I spoke with I explained that I have never been on a loan modification or been delinquent with my taxes. I explained that the tax bill gives the property owner XXXX options to pay by certain due dates ; XXXX at a discounted rate, XXXX face amount rate, XXXX a penalty rate. Taxes are not considered delinquent until XX/XX/XXXX of the next year. I pay my taxes within the confines of the options, and do so every year. I have never had an issue with my tax companies or BOA ever with my taxes and the way I make my payments. I also explained that last year ( XX/XX/XXXX ) BOA opened an escrow account, without my knowledge and paid homeowners insurance in the amount of ( {$1000.00} ). I have always paid my homeowners insurance monthly in the amount of {$130.00}. Again, I was notified that the insurance company contacted BOA stating that I didn't pay my premium. During that call the BOA representative told me that an escrow was being opened for my taxes also, during communication, the representative corrected BOAs error and I was not placed on tax escrow .... however, I had to call my homeowners company and research. I was told, I have never been late or without insurance, and they would contact me being the policy holder. I was returned the {$1000.00} and in turn sent it to BOA, they applied it as well as returned {$56.00} late fee that posted. No one can answer why I am being targeted this year. Not only for this year, but added fees for XXXX. My mortgage payment is due on XX/XX/XXXX, due to pay, I always pay on either the XXXX or XXXX of the month, I have never been late, nor accrued late charges. My mortgage history shows perfect credit. My statement history has never shown escrow. Tomorrow XX/XX/XXXX I will be calling each tax office to conduct my own research on XXXX, what transpired, if someone was double paid, etc... I will also again conduct research for this year, XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 193XX
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: So back in XXXX I opeqned an account with BOFA to receive my EDD upon certifying I checked my online account on EDD and it showed an {$11000.00} deposit that was supposed to be on my card when I got it in the mail. Well if you look at my transcript of transactions you'll see that there was XXXX XXXX months that I didn't get any payment from them so I reapplied and that's when I started to get my benefits every two weeks also if you look at these letters I got from BofA stating that a stop payment was put on the account between XX/XX/XXXX through XX/XX/XXXX first of all my account didn't get opened till XXXX so what are they talking about they must be talking about the fraud that has been going on with my account ever since XXXX was stopped in XXXX cuz thats when I opened my account officially and further more the loss of credits that I have suffered along with not getting anyone in either the BofA or EDD to understand or take responsibility for these consequential damages is proof that there was and has been fraudulent activities for a long period of time on my account which has gone overlooked and not fixed. Also bank of america enterprise Resolution specialist said she would get back to me with an answer in XXXX about this but it's going on day XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95993
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Bank of America keeps sending emails stating my deposit hold balance is {$0.00} but it's actually over {$200.00} currently. I've tried to resolve it with the bank via message but the session cut out and low and behold same email arrived today, so twice total
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60406
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-23
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I was told about a reclamation on my account, but was not provided with supporting legal documents. Over six weeks of this process and still no results. My account was depleted to zero balance. My social security is my only source of income-I am retired.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 140XX
Submitted Via: Web
Date Sent: 2023-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-23
Issue: Other features, terms, or problems
Subissue: Credit card company forcing arbitration
Consumer Complaint: Company needs to update " financial income standards by instead of asking for a number for income -- a question that asks if the end user has an annual income / salary rate
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23229
Submitted Via: Web
Date Sent: 2023-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-23
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I paid off the ballance of {$1100.00} which was the full ballance of what was owed. Now Bank of American is charging an interest charge of {$8.00} on the the next bill. I called them and they said it's a residual interest charge. As I do have other credit cards none have ever done this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11758
Submitted Via: Web
Date Sent: 2023-09-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-23
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: This is a follow up complaint to complaint # XXXX which was submitted on XXXX. On XX/XX/, we spoke by phone to XXXX XXXX in the investigation department at BOA. There were three original unauthorized charges in the amounts {$170.00}, {$170.00}, and {$180.00}. Each of these amounts had been temporarily credited to us during the " investigation '' and then subsequently reversed on XXXX leaving our account balance negative. Then on XXXX, there was another temporary credit reversal of {$180.00} charged to our account. After much discussion with XXXX on XXXX, she reversed all ( {$170.00}, {$170.00}, {$180.00}, {$180.00} ) of the unauthorized charges in our checking account. At this point we were under the impression that the case would be closed. On XXXX another " misc. debit adjustment '' has hit our account for {$180.00}, leaving us once again with an overdrawn account balance ONCE AGAIN! This is getting really old and frustrating to say the least!! All the evidence clearly shows that this was fraud and was unauthorized by me or my husband. It has become very apparent that the " investigation department '' employees at BOA are clearly incompetent or they are just not doing their job. The only way to contact them is a phone number which is answered by people who are not empowered to help those calling. They spend a lot of time typing notes in the computer while you wait on the other end of the line and making empty promises that never come to be. The only way we have been able to get to the bottom of this is AFTER we filed the inital complaint on XXXX with consumerfinance.gov.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-23
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: On XX/XX/2023 I paid off my 40 year BOA modification loan and requested that they close the said account. I didn't receive any documentation from the company reiterating this transaction but instead I received a 'bill ' for {$4.00} for the month of XX/XX/2023. I called BOA on XX/XX/2023, spoke to a BOA representative named XXXX & was reassured that I would NOT be held liable for the $ XXXXand a payoff statement would arrive within 7-10 business days. But, on XX/XX/2023, I went on BOA website under my account & noted that the account is still OPEN & still showing the amount of {$4.00}. In addition, I called on XX/XX/2023 to BOA & spoke to another rep, XXXX, and inquired WHY I was assigned a DIFFERENT account #. BOA repXXXX XXXX stated that the reason for 2 DIFFERENT account # 's was due to the company changing the existing modification loan TO an conventional loan. When I inquired WHY this was done, he didn't tell. I am not sure if he couldn't or wouldn't. Some hours after that call, I went on the BOA website again, and saw that there was a {$0.00} beside my Home Equity Loan account BUT in RED lettering it said 'INTEREST AND/OR ADDITIONAL FEES ARE OWED. I have attempted to contact The Office Of Attorney General here in IL & I am still awaiting a reply, as of yet. Is there any way, you can assist me in this dilemma?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60651
Submitted Via: Web
Date Sent: 2023-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A