Date Received: 2023-09-26
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Application denials
Consumer Complaint: On XX/XX/2023, I applied for a HELOC loan. I was given the terms and documentation needed to process my application. Over the past week or so I submitted the requested documents as need or as they became available to me. I spoke to the loan processor on couple of occasions, to give updated or he is giving me updates on additional information needed to process my application.one of the requested documentation was child support order, which I provided to them. Later on, I was asked to provide the 2nd page of the child support order. The second page to the divorce papers did not have anything to do with the child support order, which I advise them of that, however they still wanted page 2 of the divorce papers, so I provided to them. Couple days later they start asking for things I felt was not relevant for the processing of my application. I question the loan processor and was told that they believe that the second page of the divorce paper I sent was pretty much fake and believe it did not come from the divorce paper but came from somewhere else. The second issue was they asked for the proof of child support payment coming from the payee. I had the payee provided me with a 6-month history of wire transfer child support from his Bank of America account to my Bank of America account . Then they said that's not good enough we need to have proof that it went into your account, even-tho the wire transfer clearly shows the transfer coming from the payee account with his name and information to my account with my name and information. As time goes by it seems like they start asking for things that is impossible for me to provide them with or information of private and person nature. I asked the processor at one point, what are they allow legally to ask for because I felt they are beating around the bush to get thigs they are not legally allow to ask for but is finding a way to get it without straight out asking for what they trying to get. Then they said the property is not appraising where it needs to be. I asked for their appraisal and was told it's not available because a true appraisal was not done. At this point pretty much all the things they keep on asking for was provided to them, they also wanted a Proft and lost statement. I was not sure why a Proft and lost because I am a realtor not a business owner. I did provide it to them. Then they asked for my ex-husband to sign an Authorization to release information. I question them on the reason why he would need to sign that form when he is not applying with me and was told that they need information and the mortgage. I said I already provided you the mortgage statement and anything else you need can be obtain my you the bank as to the evidence of title. I told them that my ex-husband will not sign that form. The loan processor stated he will consult with his manager and get back with me. I received a call back from the loan office stated that they can not process the application if my ex-husband doesn't sign the form. I asked again why he would need to sign the form if he is not applying with me, I was then told that they need to see if he had any late mortgage payment. I stated that if he had any late payments that should have no bearing on my ability because I am the one getting the loan and my credit is the only credit that is being used. I also mention that I am not on the mortgage, and from my understanding all my ex-husband would have to do is sign the paperwork at closing acknowledging that I am taking out a loan. I was then told that if he had any lates on the mortgage that it will not be counted against me, well if that is the case why do he need to sign the authorization to release form. Then I was told that they need to know the kind of mortgage and the interest rate in order to proceed with the application. I said I am lost, I thought was important was to make sure the mortgage is current and there is no lien and any negative issue that would affect you extending the credit. It seems like anything I told them is impossible to provide is what they say they have to have to procced with the loan. Then they ask for the full divorce decree, I advise them that there is private and sensitive information in it that I am not at liberty to disclose to them regarding my ex-husband. I also offer to provide whatever they need specifically form the divorce decree. But of course, they stated that they want the full divorce decree and for him to sign the authorization to release information in order to continue with the application. At this point, I feel that they are intentionally imposing unfair requirements on me just to not give me the loan. I feel this is boarder line redlining and predatory lending practice. the 2 documents that they know I can't provide them is the only 2 documents they are using to deny my application.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31419
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/2023 I called Bank of America to close my account. When asked why I was closing my account, I explained that I lost my job and did not have income and did not want auto pays to go thru causing a negative account. I was told it would take a couple days to close the account, but no further transactions would go thru. I was also told that my balance of {$91.00} and some change would be sent via check that I would recieve within 10 business days. It has now been a month since I requested my account be closed and it is not closed. They have cleared auto transactions that were processed 5 or more days after my request to close the account and dwindled my balance down to {$1.00}. I called to find out why my account was not closed and they told me they are in closing process for 10 days, but if anything presents to the bank, the 10 days start over. The bank told me, I was told to cancel any auto pays to avoid this, but that is not true. I asked what needed to be done to close the account. They said that I need to call my creditors to stop the auto pays. I explained that I was locked out of my online account the day I made the request to close my account. I explained to the bank that I had 3 bank accounts and many bills on auto pay and did not know who was set up on bank of america. With no access to my account and statements, since I was paperless, I could not get the information to stop these attempts at withdrawal. They said there is nothing they could do and it was my fault. Therefore my account would continue to remain open if anything presented within a 10 business day time frame. My other 2 banks closed immediately without these issues. I do not understand how bank of america can keep my account open, hold my money, and then pay creditors at their discretion. They are allowing creditors access to my money on an account I closed, but I don't even have access to my own account or money. If I knew this would happen, I could have taken the money out of the account myself. I was deceived when I was told they would send the money, but then they kept it and paid some creditors. Since the bank would not close the account, I was forced to re-open the account yesterday so I could review transactions to get the companies that were set up on auto pay so I could cancel those agreements as this would be the only way to close my accounts. I then had to request the account closure again and start this nightmare process all over. It took me over 4 hours and a lot of stress to cancel all the auto pays. I also counted on getting the money that was in my account at the time of closing since I am not working and have no income. I told the bank this. I don't understand how Bank of America gets to decide what happens to my funds. That {$91.00} should have been used for rent, but they chose to pay other creditors with my money after the account closure request was made. This is an unethical practice and I view it as theft of my money. How can they take away my access to my money, but allow others access? I would request that Bank of America refund that money as they did not have permission to take that money from me. Had I been informed they would pay items on a close account, I would have withdrawn my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ID
Zip: 83201
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Applied for XXXX XXXX XXXX XXXX credit card on and declined due to Bank of America stating " one or more of your accounts has been included in a bankruptcy or we've received notification of your intent to file for bankruptcy ''. ****There are no accounts included in bankruptcy on my credit report or any intent to file for bankruptcy filed with a federal bankruptcy court.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 329XX
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX, I received a fraud alert text from Bank of America, asking if I placed a {$22.00} charge at XXXX. I replied " No '' and they replied that they have restricted the card. I then called and asked they cancel the card and send a new one. While on the phone, I learned that not only did the {$22.00} charge post, but a second one for {$82.00} went through, both after I confirmed they were fraudulent charges. Even after confirming they were not mine and cancelling my card/ requesting a new one, the charges stayed on my card and the statement closed. Bank of America no shows that I have a balance and minimum payment due. When I called a second and third time ( XX/XX/XXXX ), the agents told me that they can not reverse the charges and I have to pay the minimum payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30809
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I use bank of America mobile banking for all my transaction and my main source of money consolidation. I never requested or authorized XXXX to be an option for transfers, it has just always been there. I decided to use it one day, assuming it as a safe transaction since my bank has it as a default option to use if needed. I incorrectly typed the wrong phone number when sending money and was too quick to hit send. Immediately after the money was sent I called the bank and let them know I made an error and requested for them to stop the transfer as it was still pending. The bank informed me that this was not possible and as soon as the button was pressed, the money is gone. The bank has refused to help me as they see it as an " authorized '' transaction since the numbers were typed by me. I can not get help from anyone and this money was for 4 different people that I can not afford on my own to be without.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98290
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Bank of America closed my account and reversed all my fraudulent claims. Did that and didnt tell me why or give me a chance to remove my funds. I have over {$500.00} that is owed to me and I need to contact XXXX to help assist with these claims.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32218
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I set up Autopay when I first got this CC a few months ago. I was charged fees when Autopay did not complete my initial payments, and then this past statement my bill was deducted from my checking account twice, causing lots of problems. BOA has said they will refund the duplicate payment ( up to 14 business days ), which is not acceptable. They also could not explain why this happened or if it will be solved in the future.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 814XX
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I have called, chatted, and logged in myself to get Bank of America to STOP mailing me promotional offers. They will NOT stop!!!! Please get them to stop PLEASE!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89148
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Bank of America is reporting this fraudulent information to my consumer reports. They are disregarding the law. They are not supposed to report information associated with identity theft unless I informed them to. I never authorized them to report this fraudulent information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90038
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: A family member who was staying in our home made an unauthorized account with XXXX under my fiance 's name. My fiance and I have a joint account. He illegally spent over {$8000.00} from my checking account while I was out of town for work. I contacted both XXXX and opened a dispute with Bank of America. Bank of America investigated for a full 5 days and closed the claim not refunding my {$8000.00} that was unauthorized and stolen from me. The family member admitted to his actions and I filed a police report. Bank of America will not return my money.
Company Response:
State: OH
Zip: 447XX
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A