Date Received: 2023-09-27
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I asked Bank of America to wire money from my checking account to a brokerage account. Bank of America will only let me make the wire transfer from its website. The User Interface is not sophisticated enough to allow me to successfully transfer the funds. The wire page allows me to enter a routing number and a account #. XXXX, my broker, uses XXXX, a bank, to receive its wires. I can get the money to XXXX with the routing # and account #. However, without including the brokerage account #, XXXX rejects the wire. I asked Bank of America to help me customize the wire to include the brokerage account #. Bank of America refused to do this. There was no willingness at all to offer a modicum of customer service to resolve this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ME
Zip: 048XX
Submitted Via: Web
Date Sent: 2023-09-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-27
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I have been mistaken with Bank of America, scammers deposited fraudulent checks and then it cause my account to be negative even when I had a chase account and people deposited a check then they reported it on my account which cause my account to be negative, I never done anything to suspend my accounts the only money I put in is from my job and my money, now this is causing me a lot of trouble XXXX cant open any debit or checking accounts and I need one for my job and to save money for a car, please respond as soon as possible I need this issue fixed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77057
Submitted Via: Web
Date Sent: 2023-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-27
Issue: Problem getting a card or closing an account
Subissue: Trouble getting, activating, or registering a card
Consumer Complaint: My edd prepaid debit card XXXX is said to be cancelled/ frozen by my sponsor Edd . This is not true and furthered my complaint by calling Bank of America Edd Prepaid card - Liars! They said they have no power over permanent closers. So,. Hears what I would like to happen .... Please re-open my debit card ending in XXXX and give me all of my money back, yes, it's only fair. Considering, the Bank continuously verifies me, sends codes, gives me the wrong balances, goes past cla maturity dates, etc, etc. Someone was tampering in my account from the very beginning- I filed a major complaint against this. Someone in another State had my same account number. The issue was never fully addressed! My account appeared to be cloned. My ex-employer got finger for tax evasion and was ordered to pay 3 retroactive back pay and damages.The money in the account XXXX came from because someone else in, XXXX, Florida was 1 using my benefits. My identity had by an administrative law judge. Still s series of issues continue to come up regarding mishandling.,. Mainly on behalf of Bank of America. There was a major complaint against XXXX XXXX XXXX XXXX, CA XXXX. There are still funds that exist unpaid. When asked to submit supporting documents by fax .... My transmitters would never go through. All terminals here locally were blocked,!! I had no debit card to activate any movement on the sccount conventionally. The be it cards ordered went to the, Florida address, until the clutch was taken seriously by Bank of America. By then major damage to my account XXXX was done. Also, with Pandemic amounts ad well... I purchased a vehicle and the dealership billed the entire amount electronically through there terminal, then the amount of the actual purchase was billed, {$1100.00} plus an additional $ {$2000.00}, please note - the {$2000.00} was never returned to me as the vehicle was returned back to the dealership for Respectfully, XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92220
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: I was getting a call from this bank at least 5 times a day so I went to the bank to find out why they kept call me because I didn't bank with them. That's when I found out that someone had open an account in my name and found out certain information. They closed the account and told me that I needed to file a police report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33619
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I was informed by Bank of America on XX/XX/2023 that there was fraudulent activity on my account. There were two charges for {$1100.00} totaling {$2200.00} and a bunch of small charges adding up to XXXX totaling the amount to {$2300.00}. After dealing with the claims department I received temporary credits for one of the {$1100.00} charges and all the small ones ( {$52.00} ) totalling {$1100.00} on XX/XX/2023 which are now permanent. There was no reimbursement for the other {$1100.00}. I called Bank of America 's claims dept and asked why I didn't receive a credit for the 2nd {$1100.00} and they said that whoever handled the claim made a mistake and that they were going to file a new claim for the missing {$1100.00}. On XX/XX/2023 a temporary credit was put in my account for {$1100.00} and then on XX/XX/2023 the {$1100.00} was taken back out of my account. I called Bank of America to find out why and the agent I spoke with said that whoever handled previous claim on XX/XX/2023 made another mistake by making a new claim and the back office saw it as a duplicate and reversed the transaction. This agent said she was going to make a new claim with notes saying that its not a duplicate and I was temporarily reimbursed for the {$1100.00} again on XX/XX/2023. Then on XX/XX/2023 the credit was reversed again because the back office thought it was another duplicate. Since then I have spoken with a number of agents trying to find out what it happening. Everytime I speak to them they say whoever handled it before made a mistake and they are going to fix it. They claim that they are reopening the original claim which started on XX/XX/XXXX and XXXX have to wait another 45 days for an answer. I just spoke with them 18 days later and theres still no progress. I've been dealing with this since XX/XX/XXXX about 4.5 months. They've mishandled this claim and my money so many times I have no faith I will ever see this {$1100.00} again. No one at Bank of America has taken any responsibility for how poorly they have handled this claim and at the end of the day it's me who has to keep calling them to see whats happening. Usually to find out they messed up once again and all the can offer a " sorry for your inconvenience " apology. They need to be held accountable for mishandling this claim so many times.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78745
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I requested to have this account validation of an alleged debt from Bank of America, they : failed to update consumer reporting agencies that the account was being disputed failed to provide proper disclosure and notices required by law violated the FCRA by failing to follow reasonable procedures to ensure maximum possible accuracy when preparing credit reports concerning me as a consumer used instrumentalities of XXXX XXXX via the mails in a business purpose in the collection of debts, and/or regularly collects or attempts to collect, directly or indirectly, debts owed or due, or asserted to be owed or due another failed to provide initial and/or subsequent correspondence that an attempt to collect a debt as prescribed in the Fair Debt Collection Practices Act failed to provide the adequate disclosures required under the Truth in Lending Act. required Plaintiff to include charges of a type payable in a comparable cash transaction for the finance charge which is a violation of 15 USC 1605 failed to provide the Plaintiffs right to rescind which is a violation 15 USC 1635 failed to provide the Plaintiff with the right to have insurance included in the finance charge and that is a violation of 15 USC 1605 failed to provide the name and address of the original creditor ; verification of the alleged debt which is a violation of 15 USC 1692g ( b ). failed to provide proper validation of the alleged debt used false and misleading debt collection practices by failing to communicate that this alleged debt is disputed which is a violation of 15 USC 1692e ( 8 ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34761
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have noticed several inquiries on my credit report that I do not recognize nor did I apply for credit in my name. These unauthorized inquiries should be removed according to FCRA guidelines. Here are the details of the inquiries listed below. Ive already followed protocol and reached out to creditors to no avail. Please remove. XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXXXXXX XXXX XXXXXXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75104
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: One day XXXX i called to check account had money i it i asked why it was closed they said you havent used it i said theres money in it im not sure how much they said theyd send a check they never did. i had a XXXX XXXX XXXX acount that had no fees and couldnt possibly go negative wheres my money from XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93706
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I never received written notification about this outstanding debt. Under section 605b of The Fair Credit Reporting Act ( FCRA ) both the credit reporting agencies ( CRA ) and the furnishers ( creditors, debt collectors, and other companies that reported that information ) are responsible for blocking that information from appearing on a victims credit reports. I am a victim of identity theft. 1. Bank of America acct. # bal. {$5000.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: XXXX I filed a formal complaint with the CFPB. Complaint # XXXX ( Copy attached ) XXXX Bank Of America submitted their official response. In that response, Bank Of America references a letter of apology, dated XX/XX/XXXX, in which they acknowledged their error. ( See highlighted on the copy attached ) XXXX I made multiple calls to customer service, and to my relationship manager, in an effort to obtain a copy of the XX/XX/XXXX letter, that I never received. XXXX I submitted my feedback/response to the CFPB, asking that a copy of the XX/XX/XXXX letter be sent to me, as it was never received. XXXX I filed a second complaint with the CFPB, requesting a copy of the XX/XX/XXXX letter that Bank Of America referenced in its official response to the CFPB. Complaint # XXXX. XXXX I filed a third complaint with the CFPB, as Bank Of America never responded to the previous complaint filed on XXXX. Complaint # XXXX. XXXX Bank Of America sent me a direct response, in which they concede the XX/XX/XXXX letter that they referenced in their official response to the CFPB, did not exist. They did not offer, nor did they ever send the requested letter, even after acknowledging the error of not sending the letter, given the fact that the original letter did not exist. ( See highlighted on copy of letter attached ) XXXX I sent a direct email response to XXXX, in the department that sent me the XXXX letter. In that email response, I copied XXXX XXXX, CEO, XXXX XXXX, President of Business Banking, and XXXX XXXX, President of Regional Banking. ( Copy of email attached ) XXXX I received a letter from Bank Of America , via email, informing me that the letter I requested should be received by XX/XX/XXXX. ( Copy attached ) XXXX I received a letter from Bank Of America , via email. The letter completely contradicts many of the previous Bank Of America responses and communications, additionally, it misstates the issue, and contains factual errors. The original LOI from XXXX XXXX XXXX XXXX was sent on XX/XX/XXXX, to recall the wire that was sent to the wrong ABA Routing number. The original wire was refunded to XXXX XXXX XXXX XXXX on XX/XX/XXXX. Bank Of America has continued to avoid providing the true explanation for why a hold was placed on my account, on XX/XX/XXXX. ( 30 days later ) The Hold Harmless Agreement that was sent by XXXX XXXX XXXX, on XX/XX/XXXX, was submitted at my request, to get Bank Of America to release my funds. The letter also re-states that the XX/XX/XXXX letter of apology was never sent. The bank acknowledges my request for a simple letter of accountability, in my XX/XX/XXXX correspondence. In the very next paragraph, they state that the issue was not the result of an error on their end, even though in previous communications they acknowledge their error. If this was not an error on their end, what explanation do they have for waiting 30 days, to place a hold on my account, in response to a wire transaction from 30 days prior?? The letter also advises me to use this letter, to address any inquires related to the incident, even though it contained sensitive private banking details. XXXX I submitted another formal complaint to the CFPB, once again requesting the simple letter of accountability, for the XX/XX/XXXX Bank Of America error . Complaint-XXXX. XXXX Bank Of America decided to retaliate, and close all of my business bank accounts, in response to my CFPB complaints. XXXX I encountered multiple declined debit card transactions, multiple automatic bill payments were returned, and I incurred over {$120.00} in miscellaneous fees. I called Bank Of America on XXXX, and they advised me that my accounts were frozen, and in the process of being closed. They also stated that a letter of account closure was sent out on XXXX. XXXX I filed a complaint with the CFPB, regarding the abrupt closure of my business bank accounts, by Bank Of America , in retaliation of my CFPB complaints. Complaint-XXXX XXXX I went to the XXXX XXXX Bank Of America branch , and withdrew the remaining funds in the accounts, to complete the account closure process. XXXX I received the letter of account closure from Bank Of America . ( Copy attached ) XXXX I received responses to the two recent open CFPB complaints, from Bank Of America . They refer me to their standard deposit agreement. They reiterate that they dont have to provide a reason for my account closure. Furthermore, they dont feel they need to address my previous complaint regarding the request for the letter of accountability, since they are unable to find a change in my circumstances. Bank Of America also stated that my accounts closed in a negative status. Im not sure how this was possible, given my accounts were frozen, and all my transactions were being rejected. I withdrew the exact amount of funds that brought each account to a XXXX balance. Please see the attached document, which alerted me of the rejection of the transaction, prior to my closing the accounts. I am unaware of anything that took place after my accounts were closed, as Bank Of America never sent anything to me, and I was denied access to all of my account information, after XXXX. I have also attached one of my statements which shows that I was charged a returned payment fee, as a result of Bank Of America abruptly closing my accounts. XXXX I am submitting a formal complaint to the CFPB, asking that Bank Of America be compelled to provide the simple letter of apology, and accountability, from the error that took place on XX/XX/XXXX, that was supposed to have been generated on XX/XX/XXXX. How is Bank Of America allowed to be dishonest with a regulatory agency, and engage in retaliatory business practices, without consequence?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A