Date Received: 2023-09-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: I want to express my concerns about how Bank of America handles unpaired payments. Instead of rejecting such a payment, Bank of America accepts the payment, reduces its amount for a fee and wires another transfer back to the original bank. This process takes days and leads to a charge for an accepted international payment, charge for sending money, and another charge for an international payment back to the original bank. For an international payment a typo in a secondary identification next to account number ( such as name or address ) can cost close to {$100.00}. On the contrary, rejecting such a payment is instant and free of charge. Accepting such a payment might go against regulatory compliance and could be considered exploitative and not in the best interest of clients.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33143
Submitted Via: Web
Date Sent: 2023-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-02
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: received email : XXXX XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXXXX/XX/XXXX, XXXX ( 6 days ago ) Hello XXXX XXXX, The reason for the call is to assist you with onboarding. As I said on the call based on your profile it appears you may be having trouble with a few things. My contact info is below to reach me at your earliest convenience. All the best, XXXX XXXX XXXX. Financial Solutions Advisor Officer XXXX ID : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/2023 received a letter by mail addressed to XXXX XXXX Account number : XXXX XXXX XXXX Detail Account Summary for XX/XX/2023 to XX/XX/2023 Account summary Beginning balance on XX/XX/2023 ... ... {$0.00} Deposits and other additions ... ... ... ... ... ... ... ... ... XXXX ATM and debit card subtractions ... ... ... ... ... ... XXXX Other subtractions ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... XXXX Service fees ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... XXXX ending balance on XX/XX/2023 ... ... ... ... {$0.00} A number of Deposits and other additions are listed ( by XXXX payments ) Also ATM and XXXX subtractions XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX My wife and I have no dealings with Bank of America and suddenly these statements began arriving at our house as well as the email atop the page. We don't know how to make it stop!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07304
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Have a Bank of America account for years and months ago I was travelling to XXXX and my wallet got stolen. Only noticed long time after. Locked my card. Requested a new one and when got back from my trip I filled a claim cause there was 4 transactions used. 4 back to back on the same place. After filling the claim I got a credit on my account and today almost 3 months later that ammount was cash from my account and the bank said my claim was denied. I called them and after reopening found out that they werent able to get in contact with the place my card was used and that was the reason they denied. I reopened the claim and sent documents and other information but still didnt get my money refunded
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10028
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: Between XX/XX/2019, I fell victim to XXXX multi-layered scam operations run by XXXX which involved me making deposits for a total amount of XXXX USD from XXXX Bank of America account to fraudulent investment firm ( XXXX ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: In my complaint I sent a 50 page fax to back up what I said to the banker when they took my complaint what the bank is saying they didnt receive documents stating what I was suppose to receive and how was different then what I got apparently they cant read because its one in my statement to the baker who took complaint and they didnt recieve documents with specific cancellation information that is also in the papers I sent them they merchant never sent me my second item after I complain to him his tune is garbage he merchant breached the contract by not sending me my second two and his first one was trash. All this is listed in the paperwork I sent them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 293XX
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I checked my credit report and noticed a few accounts i did not authorize. Please remove from my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33127
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: THe bank of America closed my account completely without showing me the reason. A job scam happened to me by transferring {$350.00}. And this story. here is the story I know it later after the bank closed my account " During the past two weeks, I was exposed to a fake recruitment on the XXXX program, where the name of a well-known company, resource-innovations, and the name of the human resources character, XXXX XXXX XXXX, was impersonated to talk to me as the one who hired When did you find out it was a hoax? On Monday, XXXX XXXX, I wanted, like every day, to open XXXX, because it was the means of communication between me and the human resources employee and the equipment seller on a channel called XXXXAt that time, I did not see the presence of the two channels and no trace of the talks. As a searcher for a better job, I found it a golden opportunity with all these benefits, so I entered the telegram, found the channel, and she spoke to me and said that she was XXXX, and she said I will interview you, and the interview was all about designing 10 questions. And I answered it. She asked me about my experience and the companies I had previously employed. And then she said give me half an hour to respond to you with our decision. Exactly half an hour later, the response was : Congratulations, you have been accepted into our team. She sent a list of hardware and software that I would need for remote work.Then she told me that you have to communicate with a channel on XXXX called XXXX XXXX, she said that he is the customer who will provide the devices, send him the list, and we will send you a check for {$3500.00}, as a deposit check. Print it, sign it and copy it in the bank, then send the amount to the seller. She sent me a check for the wrong amount in letters different from numbers, so I told her : She said I will send another. So she sent a new check. I put it in the bank and it was going to reach me on Wednesday at ten in the XXXXXXXX said it will be late for you, do you have XXXXXXXX XXXX I said yes. She said : Send it to the seller to send you the devices until the check arrives. I already sent the amount and XXXX sent me the receipt. On the second day : I found that my bank account was not opened at all. I called the bank and they said that they closed my account permanently. I talked a lot, and they did not say the reason. I went to the bank myself, they said there was a suspicious process and the check was withdrawn, so we closed it directly, and it will not be returned. I spoke with XXXX. She said : Didn't they say why? Long talk, I'm trying to shorten it. My history with banks is clean from XXXX in XXXX, what is happening? I spoke to the XXXX XXXX about what happened. XXXX spoke to me. She said the check was withdrawn so that we can send you a direct amount to your account, and we will hold the bank accountable, because I told her that I was harmed because of you. She said we will solve the issue. Open an account in another bank. And I opened an account. And my exploitation containued that she would send you the devices. I told her that I do not have any money and that you must buy the devices yourself and send them to me. I began to have doubts, but it was the first time to work remotely. I was very happy with the job that would change my life, and I submitted my resignation from my previous job, and I really regretted that. What made me even more confident was when I asked the XXXX Employment Office if the company was real, and you said it looked like it. I am very sad about what happened. Especially when I was shocked by the complete disappearance of the channels, and they promised me that they would send me the equipment to work this week. Every day I used to sit in the morning and tell them good morning to be a regular and disciplined employee, but they deceived me. Too many details I can't write, I signed a contract with them and I will send everything I can keep here. '' In the end, the bank did not give me any opportunity to find out the reason for closing my account completely before I discovered the fraud, and I was not given the opportunity to explain and discuss it. I demand that the amount be refunded and that I be given credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48127
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I am the XXXX XXXX of XXXX XXXX XXXX XXXX, a XXXX XXXX non-profit organization based in New York state. We have a line of credit with Bank of America. We have requested a copy of the terms and conditions of our credit card from the Bank. After XXXX attempts over the course of 3 months, they have failed to send us the terms and conditions. We originally asked for them to be emailed to us, but the bank said they had to be send in hard copy and that it would take XXXX - XXXX business days. Despite this, and despite dealing with their customer service department over and after waiting for the documents to arrive, the bank has simply not sent the information and refuses to share the documents in any accessible or timely way. And just to be clear -- we need the terms and conditions for the overall line of credit. The number I provided is just for my personal work card on the larger account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 125XX
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I opened an account for a credit card with Bank of America in early XXXXXXXX XXXX XXXXXXXX. I received a mailed invitation that I was pre-qualified and to apply for one in the mail. The offer included an option to transfer existing credit card balances for 0 % interest rate until XXXX. I applied and included amount I wished to transfer ; I was approved. I received the card within a couple weeks and went to activate and was prompted to call in due to fraud concern, I immediately called and was cleared for activation and use. I downloaded the application on my phone and within a few days, I received another fraud alert and called in to clear this up. I was advised I was all set. I made a XXXX payment and when I tried to use the card in late XXXX, it was declined. I received a notice by mail XX/XX/XXXX that my card had been cancelled. My credit score was impacted, and I was not allowed to make payment on the balance that was transferred. I called the company on XX/XX/XXXX and was advised they cleared me for payment, but I would have to reapply for a new card. My credit score is lower because of this, and I do not want to do this. They said there is nothing they can do. I filed a complained and demanded this be investigated as I have done nothing wrong. I have not made any purchases and have made payment on time. I believe this to be a tactic with this bank to lure business in to get the transfer fee. The rep, XXXX told me that this happens to a lot of people. I simply want my original card reactivated, be allowed to pay off the debt and have my credit score restored to what it was previously. This is a deceitful business practice and predatory. The company must review their fraud processes and business systems. Their XXXX page has a multitude of complaints and I wish I would have been a smarter consumer and reviewed this. I would never have applied for this card had I known the consistent issues that I would be facing when dealing with this company. I am also unable to view any documents or history in my app.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 010XX
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I ask them to remove inquiry off my credit report because it was unauthorized
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76063
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A