Date Received: 2023-10-07
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Bank of America Customer Service Department XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject : Unauthorized Closure of Checking Accounts Urgent Resolution Required Dear Bank of America and XXXX XXXX XXXX XXXX I hope this letter finds you in good health. I am writing to bring to your immediate attention a distressing matter concerning my banking relationship with Bank of America. Recently, I discovered that both my personal checking account and business checking account were closed without my explicit permission or authorization. I want to emphasize that I did not provide any directive to initiate such closures, and this action has created significant disruption and inconvenience for my personal and business financial affairs. It is my understanding that, according to banking regulations, closures of accounts should only occur under specific circumstances and with proper authorization. The closure of my accounts without my explicit consent raises serious concerns about the adherence to legal and ethical banking practices. I kindly request a thorough investigation into this matter to determine the circumstances surrounding the unauthorized closure of my accounts. Additionally, I would appreciate clarification on the reasons for this action and request the reinstatement of my accounts if this closure was done in error. I believe in resolving this matter amicably and trust that you will address it with the urgency and seriousness it deserves. To facilitate communication and provide any necessary documentation, I can be reached at XXXX or XXXX. I anticipate a swift resolution to this issue and appreciate your prompt attention to the matter. Thank you for your understanding and cooperation. Sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 464XX
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Problem with a company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: On XX/XX/ my phone account, email and bank account at Bank of America was hacked and completely wiped out in the amount of {$68000.00}. There was a transaction of {$5000.00} from my savings and several other transactions from my checking totaling fairly around {$18000.00} to a bank account in New Jersey. They contacted my phone company canceled my account and ported my phone number over to XXXX so they could receive notifications from my bank as well as approve the transfers, how they were able to do that? Your guess is as good as mine! A very sophisticated crime I would say and a huge security risk for everyone who trust the banking and phone system! I was out having dinner with my family when my card declined, I checked my bank account and I could not believe it! All the money I had was completely gone! I have not had money to feed my family, pay my bills or my mortgage for that matter no money has been returned to me for the past 15 days and I have suffered. I dont even know how were making thru, it can only be God at this point because Bank of America dont care until their investigation is done, until then we suffer! I closed the bank account opened another one but Bank of America said I must wait 10 days for the investigation which could possibly go to 90 days if they dont reach a decision, its pass 10 days at this point, so at 90 days what will happen to me and my family? XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I live a straight and narrow life and here I am suffering. It seems the bank put me through more hoops than they put the scammers through that stole all of my money! Please I need help on this matter before I lose everything Ive worked so hard for all of my automatic bill payments that were connected to my account are now being declined and I dont have any access to my money to pay it, I am in over my head. Please get someone on this matter as soon as possible! I have no idea what I could have done differently as I do not share any of my pins or personal information with anyone, this is a huge problem for me and so many unsuspecting others. What Ive learned? Dont keep all of your money in one bank!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: From my first claim problem, I was not informed about claims when I have an problem about my account.how to solve the problem of funds being used was for me to report my card lost stolen cause for me to not to get any information on my account over the time of multiple false changes in funds on my account became touch in another way stolen.It started building up then I became confused to break down how to find my transaction and the wrong one all claims I have made were 1year or 2 old a little at a time not even what my spoken wrong transactions were properly paid piece by piece and lost claims.My debit card was even mailed to an very old address and city and I always have to let rep know which account I am calling for and when I ask about this other account i couldn't get any information on the account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93536
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: someone opened a account in my name it wasnt me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32606
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Around XX/XX/2023, I XXXX {$500.00} to XXXX XXXX to pay for his IT services, from my BofA account. However XXXX XXXX never received his {$500.00}. I did called BofA for information more than once. Per BofA customer representative, the money was sent to a XXXX XXXX account. XXXX XXXX did not own any XXXX accounts but only a BofA and XXXX XXXX acounts. He also called BofA directly on my behalf, suggesting that BofA can check through his BofA account to see if the money was received. BofA customer service promised him to look into this matter which never resolved. He also contacted BofA for this problem more than once. Frustrated, I wrote BofA a letter to their dispute department. Sadly, BofA never responded to my concern.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92683
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/2023 My spouse used my credit card from Bank of America to purchase clothes for {$440.00} on XXXX. The return policy is " We offer returns on all merchandise orders within 7 days of delivery. To be eligible a return, your item must be unused and in the same condition that you received it. '' XX/XX/2023 We received the package. XX/XX/2023 We contacted the merchant ( XXXX ) through email for the return request. XX/XX/2023 The merchant asked for which items to return, and then never replied to us, even though we sent multiple follow-up emails in the following days. XX/XX/2023 Due to our awareness of the return policy ( within 7 days since delivery ), but we still couldn't get a response from the merchant, I filed a dispute claim with the email conversation between us and the merchant. However, when we filed the dispute on Bank of America 's website, there was no category specifically for the case where the merchant does not respond. Therefore, I chose the closest dispute reason related to purchase return to the best of my knowledge. We still keep the package in its original condition to be prepared once we hear back from the merchant regarding the proper return address and method. XX/XX/2023 Bank of America issued temporary credit and indicated the research started. The merchant still hasn't got back to us. XX/XX/2023 Bank of America completed the research and denied the claim, due to the lack of a return receipt, but the bank totally ignored the fact that we do not have a return address and method from the merchant, and the merchant never replied to us. Therefore, I requested to reopen the case with a more detailed letter describing the situation. Also, we found that the merchant updated its website with this added to its return policy " There is no quality problem with the product, Returns and exchanges are not accepted ''. The policy change was made after our purchase. XX/XX/2023 Bank of America completed another round of research and denied the claim again, still based on the same reason, and still ignored the fact that we couldn't return since the merchant never replied. The decision letter took a few days to reach my mailbox. XX/XX/2023 I called Bank of America to request reinvestigating the case. The representative from the bank conjectured that the reason why the merchant did not respond might be our items were ineligible for a return since the merchant 's current return policy does not accept items without quality problems, therefore did not agree to reopen the case. XX/XX/2023 We have found more evidence supporting our claim, including a screenshot of the merchant 's return policy that my spouse took after purchasing the items, and also a public web archive of the merchant 's website in XXXX, indicating the website change and the return policy was not tied to quality issues. Current Status : We still keep the package in its original condition and are prepared to return it once we receive the return instructions from the merchant. However, the merchant ( XXXX ) is still unwilling to respond to us and even changed the return policy after our purchase. The bank ( Bank of America ) is unwilling to reopen the investigation and issue the money back to us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02139
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: It wont let me open a acc
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23803
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Hello, I opened a business account just two weeks ago at the XXXX XXXX ( XXXX ) Business Center XXXX XXXX XXXX XXXX, XXXX CA for a new business. After opening the account with the business account representative XXXX, we both walked to the front counter and deposited {$10000.00} case into my BOA Business account with the business clerk. She counted the money in the machine and then said she would deposit the funds. Today I logged in and noticed that my Bank of America Business Account balance is XXXX XXXX. There is no transaction or transfer history as I have not even had a chance to use the account yet. Where is my money? I am going to miss a bid on a property for my business because of this!! The money isn't there. I have cc'ed the account representative tha assisted me with opening the account. Name : XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX CA Acct : XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95961
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I was charged multiple overdraft fees during my years with Bank of America and Im sure theres history in my bank account to verify those fees. There were consecutive feed charged for the same transaction. At times they would charge for one transaction 3x for three days overdraft ( {$35.00} each time ) and this happened multiple times for me. Please go through my banking history and you will see. I believe I am owed repayment for those fees. Also I lost my check that was also paid out from cfpb that was around {$19.00} dollars and something cents. Please check and resend another check. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94122
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The existence of a derogatory rating on my account is causing me significant concern. I am deeply worried about its potential impact on my credit. It has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33615
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A