Date Received: 2023-10-07
Issue: Didn't provide services promised
Subissue:
Consumer Complaint: Im writing this complaint to express my frustration of the conduct of these banks, trying to take advantage of me, by filing a Foreclosure lawsuit against me on a secondary/balloon loan they implied with my primary mortgage co. in XXXX with them. These Banks then in XXXX advertised on the radio that they were holding a 1-Day seminar on mortgage loan modifications to reduce interest rates drastically on the spot which they held at XXXX XXXXXXXX XXXX XXXX in XXXX. I & several other Homeowners were selected, and in fact, had our interest rates & monthly payments, reduced with our maturity dates extended & approved by them on the spot, which they also guaranteed they would file required paperwork to the XXXX XXXX Recorders office. It was just brought to my attention on Thursday, XXXX XXXX, XXXX that they did not file all required paperwork to the XXXX XXXX XXXX office on secondary/ballon loan as they should have & guaranteed. However, they did file required paperwork to XXXX XXXX XXXX office for primary loan only! Mind you both loans & modifications were done at the same time again by these banks, therefore Im taken aback by the fact that they arent taking accountability for their errors & mistakes. It seems as though they did this purposely. I trust this is not the way the banks wish to conduct business with valued, loyal customers. I have been with these banks since XXXX. This has affected several Homeowners & is probably a worldwide issue. I have contacted the Attorney Generals Office, it was advised to contact CFBP as 1st step into having my issue investigated & Im trying to be an advocate for us all to stop these banks from trying to take advantage of Homeowners with equity in their homes so they can make even more money off of us who have worked so hard to pay our loan payments, and keep our homes to have a roof over our heads. I am most annoyed & dissatisfied with their conduct, due to the fact that I have been paying my reduced monthly payment of {$130.00} with interest rate of XXXX XXXX under modified maturity date of XXXX since effective date of XXXX until XXXX ( Lender ) unexpectedly discontinued taking automated payments from my checking acct. due to incorrect maturity date in their system. XXXX XXXX indicated to me in XX/XX/XXXX that my loan has been put into foreclosure status despite the fact that its due to the negligence of the Banks & I have tried several times to resolve this issue, but to no avail, its obvious that I did not cause this situation. I welcome the opportunity to discuss matters further & learn how you propose to prevent similar situations from recurring. I look forward to hearing back from you as soon as possible about this unfortunate situation. Thank you for your attention to this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44143
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: On XX/XX/XXXX, I made a currency exchange at XXXX, but it failed. There was also a mistake in the payee. At the same time, my family members had personal emergencies, so I made it at Bank of America immediately. dispute. I then made a refund on XXXX, but the refund took XXXX to XXXX working days to complete, so I couldn't wait. It wasn't until the next day that Bank of America returned the temporary credit of {$3400.00} to me. I thought that {$3400.00} had been disputed, and XXXX would be notified and there would be no need to refund it again. Until XX/XX/XXXX, I suddenly found that the number in my bank savings account became - {$4000.00}, so I called Bank of America as soon as possible. They said that because there were duplicate transactions, the number was correct. I check my account every day and there is no way this is happening. Besides, this {$3400.00} was the first thing I disputed. I asked customer service why there were XXXX duplicate {$3400.00}, and they said that the merchant refunded it to you on XX/XX/XXXX. I replied that this is not the case. I checked the account on XX/XX/XXXX, and there could be no duplicates on XX/XX/XXXX. Generally speaking, once I dispute it for the first time and the merchant detects it, there is no need to make repeated refunds. They insisted on saying it was right. I don't want to argue anymore. After disputing at that time, I never saw the {$3400.00} refunded to me by XXXX, only the {$3400.00} refunded to me by Bank of America. I suspect there is financial fraud in it. Please ask the relevant departments to investigate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94030
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I hope this letter finds you well. I am writing to request the removal of an account from my credit report that has been negatively impacting my credit score. I want to express my gratitude for your willingness to work with me to reach a settlement on these accounts. It was a challenging time for me, and I appreciate the understanding and cooperation that your team extended during the negotiation process. As part of our settlement agreement, I fulfilled my financial obligation by making the agreed-upon payment. Since then, I have upheld my end of the agreement by maintaining timely payments on my other financial obligations. I believe this demonstrates my commitment to improving my financial standing and taking responsibility for my credit history. Now that I have fulfilled the settlement agreement, I kindly request that you take the necessary steps to remove this account from my credit report. I am aware that the Fair Credit Reporting Act ( FCRA ) mandates that credit reporting agencies report accurate and up-to-date information. Given that the account in question has been settled, I kindly request that you report the updated, accurate status to the credit bureaus. This action will help me rebuild my credit and move forward with my financial goals. Please consider this letter as a formal request under the FCRA to investigate and update the status of this account on my credit report. I kindly request that you provide me with written confirmation once the account has been updated or removed from my credit report. please do not hesitate to contact me at XXXX or XXXX I appreciate your prompt attention to this matter and your cooperation in resolving this issue. I look forward to a favorable response and the timely removal of the account from my credit report. Thank you for your assistance in rectifying this situation and helping me work towards a better financial future. Your cooperation in this matter is greatly appreciated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01109
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: XXXX XXXX XXXX Credit card expedited to me, WENT to activate it and when I did it already had 2 pending charges on the account.Immediatly called bank of America and told them to close the card. On the site it wouldn't even let me freeze the card.I called I was informed it was froze and closed. Then also got a call the next day from a live person that asked me if I make a new purchase at a grocery store. I TOLD HER I called and was told they closed the card for me because of what Happened the day before. She told me it was not closed and I was once again told TheCard Is Closed now by her.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46901
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On the night of XX/XX/XXXX, I was wrongful robbed, defrauded, and XXXX by I believe XXXX in XXXX XXXX. They took a total of at least {$10000.00} using my drugged state to send themselves XXXX 's and XXXX cash payments cleaning out my entire bank account. Cleary, they were all sketchy payments to names I have never sent money to before nor had prior activity for especially the amounts that were being sent. I went to Bank of America to file a claim and they said it was a robbery only not fraud and only the police can do something about it. I was going to file a police report but after doing research, this XXXX happens all the time, you maybe hear from a detective in 10 days and then nothing happens they always get away with it. I filed a claim for fraud with Bank of America and they denied it. I looked up the definition of fraud and it states : wrongful or criminal deception intended to result in financial or personal gain. Wow, sounds very much like what happened to me. In my head, I thought, what is the point of having a bank if they don't even protect you with things like this? there isn't. And Bank of America can even replace {$10000.00} to help a wronged customer? Like they don't have the money. Anyways, I'm grateful I'm alive, it could have been much worse but I am disappointed in the way the Bank of America Associates treated me, like I was the big XXXX up and why should I help kind of attitude. The worst customer service I have received and treated by a bank. And they didn't provide a service they claim to provide to the customer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90048
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I had been paying my phone off for XXXX XXXXXXXX financing through Bank of America auto Bill Pay for nearly 3 years. Never missed a payment with them or ANY creditor. I've worked so hard to get and keep my credit up. My bill pay paid all my bills until, unbeknownst to me it just stopped for no reason. I learned this am that there was an issue when I looked on my credit karma account and learned that the Bank of America auto bill pay did not make the scheduled payment on XXXX and XXXX and my credit score took a bashing! This is the ONLY late payment or any derogatory marl and was NOT of my doing. I pay all my bills on time, every time. This issue is one caused by BOA bill pay suddenly not making the last 2 payments. I spoke to XXXX XXXXXXXX this am and paid them the full remaining balance ( approx {$130.00} & change ). The XXXX XXXXXXXX rep volunteered to me that he's seen this happen many times that a customer had a seller payment history, and paying through auto Bill Pay and it stopps. He advised I speak to BOA to get the fees credited by them and get help removing this from my credit file. I called BOA after that and the rep needed to verify the fees with XXXX XXXX so she called and we were in a 3 way call. Then as I was speaking the call dropped. I didn't know what to do since the call to XXXX was a 3 way call initiated by BOA. I tried to call BOA back. It took forever to reach someone and then she was having technical difficulties and had a supervisor call me. When that supervisor called, we were in the midst of discussing and I was hoping to get everthing resolved and AGAIN- The call dropped! I called back to XXXX to ensure they had issued the {$40.00} credit and they had. But I was to get BOA to refund me XXXX for the other fee. And help to get this off my credit file. I went to my BOA inbox and they had sent a message but did not acknowledge the XXXX refund. They also didn't say anything about addressing the ding to my credit. I want this fixed! This was not MY doing. BOA did not pay the auto payment. From looking on line, this is a complaint others have made. Please help me get this sorted out. I worked so hard for so long to get my credit score to where it was to have it damaged due to no fault of my own.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 280XX
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX, a bill pay was initiated from our Bank of America ( BoA ) checking account to a " XXXX XXXX XXXX '' for {$2900.00}. We ( XXXX and XXXX XXXX ) do not have such a card. Transaction may have been started on XX/XX/XXXX according to bank, but transaction date listed as XX/XX/XXXX. We initiated a fraud claim with BoA on XX/XX/XXXX ( XXXX ) immediately upon noticing, they started an investigation. We changed passwords and added notifications to the account. On XX/XX/XXXX we received a letter from BoA denying claim, stating that " transaction completed using a devise consistent with previous valid account activity. '' On XX/XX/XXXX we called BoA for additional information. The said it was paid to credit card account XXXX XXXX XXXX XXXX ( not ours ), and were unable to immediately identify what device initiated the transaction. They are supposed to be sending more info that has not been received yet. We called XXXX XXXX fraud at XXXX and they verified that the account above did receive a payment for {$2900.00} on XX/XX/XXXX, but were unable to do anything further. They said the account belonged to a " XXXX XXXX ''. We both pulled current credit reports and no new credit cards were listed in our names. On XX/XX/XXXX spoke to XXXX at Bank of America Fraud. He said that BoA cant provide specific device info, but identified it as a cell phone, IP address as XXXX, which is out of XXXX XXXX, MI ( near XXXX ). His theory is potentially the SIM card was swapped, but needed us to work with XXXX to provide some evidence of that. BoA will not re-open dispute without evidence that device was not in out possession. Recommended reaching out to XXXX. Went to XXXX store, unable to provide info but gave global fraud # of XXXX. Called number, referred to website to put in inquiry. Went to XXXX, XXXX XXXX XXXX and assigned # XXXX. Went to XXXX Police Station for copy of case XXXX. Case was closed, no info added beyond what we submitted. Police not taking action. Provided police with IP address update.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48083
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The existence of a derogatory rating on my account is causing me significant concern. I am deeply worried about its potential impact on my credit. It has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33189
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Bank of America has reported I am delinquent with my mortgage payments, and that is a blatant LIE! I have made every single payment as I was instructed to do, and I have not been late with a payment for at least XXXX years. Bank of America has received every single payment/check, and it has cashed every single check I have submitted! I PROVED this to both XXXX XXXX XXXX, by submitting copies of my bank statements showing the checks that were cashed by BOA. The information BOA is submitting and has submitted to the credit agencies is FALSE, MISLEADING & DECEITFUL! I discovered BOA 's untrue claims firstly in XXXX & again in XXXX. I have disputed this with both XXXX & XXXX ; to my knowledge, XXXX is not involved. Prior to Bank of America 's unethical moves, my XXXX XXXX score was XXXX and my XXXX XXXX was XXXX. Due to Bank of America submitting UNTRUE information, my XXXX dropped at XXXX time as much as XXXX points! No company, bank or otherwise, should be allowed to do this to any customer, especially a seventeen-year customer with a superb payment record! Bank of America is NOT TELLING THE TRUTH!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 52317
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was scammed by a company with the name foreign exchange company which was totaly looks real with bank accounts and all the documents that shows there was multiple trades and all my investments was going through the Bank of America to them to invest in foreign exchange funds but they scammed me and other counters with fake accounts fake apps and they had their own servers so everything was controlled by them we had no way of honing it was too late
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A