Date Received: 2023-10-07
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: merrill XXXX reported on a 1099 to the government an incorrect amount on a roll over or transfer that has caused me to incurI a large debt with the IRS, merrill closed this account and havent forwarded any information concerning my request, this account should not have been closed, i paid appllicable taxes and i followed their rules of that govern the roll over process, i there is more funds in this account, thank you. XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60645
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: We called Bank of America on XX/XX/2023 after receiving a letter about unauthorized escrow payments to insurance company ( s ) that we did not authorize. We cancelled a policy with XXXX XXXX on or between XX/XX/2023 and XX/XX/2023 ( My husband has the email ). verbally and via email.. I we also informed XXXX XXXX that we cancelled and secured other home and auto insurance. We spoke with Bank of America, which is our mortgage payment servicer, today XX/XX/2023 We did not authorize XXXX XXXX to renew our policy as BoA ( Bank of America ) informed me that this change of insurance, from XXXX of XXXX, which we changed on XX/XX/2023 for our home and auto policy, was placed in effect on XX/XX/2023 and was also made retroactive back until XX/XX/2023 after XXXX XXXX contacted Bank of America to make these changes. Bank of America also stated that this policy was activated XX/XX/2023 and they sent a payout to your offices on XX/XX/2023. We did NOT authorize Bank of America nor XXXX XXXX to make these changes nor did we renew our insurance policy with XXXX XXXX. Our policy with XXXX of XXXX has been in force for our home and auto insurance since XX/XX/2023. Upon speaking with the Bank of America Representative, XXXX, she did acknowledge that the XXXX policy was in effect on XX/XX/2023. She said Bank of America made the change and removed our XXXX XXXX on XX/XX/2023 and they placed XXXX on the home insurance policy on that same day without our authorization. The Bank of America representative ( XXXX XXXX also said that our mortgage payment would be increased to cover the policy that XXXX had placed in force, without our consent or authorization. XXXX also said the call that we/my husband had with her today was recorded and the recording item number is XXXX. She also stated that their was no information that she or Bank of America could send to me or my husband the the recording number is all I could get. She admitted the changes to the policy were made and that she could find no authorization from me or my husband XXXX that we authorized these changes. The remedy for this is that XXXX XXXX and Bank of America need to reimburse me and my wife XXXX for this fraudulent transaction, breech of contract and credit and insurance fraud that occurred without our express verbal or written authorization to continue this policy which should have been cancelled XX/XX/2023 - XX/XX/2023, as we did not pay XXXX XXXX for coverage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48076
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I have not open any credit lines with Bank of America
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75081
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I was the victim of identity fraud on XX/XX/2023. The hackers got my phone number transferred them. I immediately, within minutes or an hour, called BofA to report it. I was told to go into a BofA branch. I did this immediately after the hack. I told BofA to stop any transactions and to cancel my credit card immediately ; both to the customer support line and in the branch. I did notice a {$9200.00} cash advance that I did not initiate and made BofA aware of that. I was told everything was taken care of. I have never asked for a cash advance and it was crystal clear this was fraud. BofA then transferred the money to the hackers, which I say is a level of incompetence that shocked me given the multiple warnings and the unusual nature of the transaction. I assumed that BofA would not transfer the money to the hackers but I was floored to see the {$9200.00} on my XXXX statement and a direct deposit transaction fee of {$270.00}. I, again, went into a branch in XXXX XXXX ( while on vacation ), to resolve the issue. The BofA fraud department listed it as a fraud claim and the my claim was resolved for the {$9200.00}. I was told the {$270.00} fee would also be refunded. But no ... .I get my XXXX statement and the {$270.00} was still there plus a charge of {$1.00} interest. Again, more calls, to resolve it. As of today, my balance is {$0.00}. BofA errors : 1. Despite my telling them multiple times, they forwarded money to the hackers. 2. Made me make multiple multiple calls and take time out from my vacation to fix what was an error on BofA part. 3. Encouraging hackers to attack BofA customers due to lack security.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94306
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX XX/XX/2023 Subject : Unauthorized Electronic Fund Transfer Claim To Whom it May Concern I hope this letter finds you well. I am writing to address an unauthorized electronic fund transfer ( EFT ) of {$1500.00} from my Bank of America checking 's account to the scammer, XXXX XXXX 's XXXX XXXX account that occurred on my account on XX/XX/2023. I would like to bring to your attention the deceptive practices employed by a third party in coercing me into making these transfers. As per the Federal Reserve 's interpretation of Regulation E, it is crucial to highlight that the circumstances surrounding this incident meet the defined criteria of an unauthorized EFT under Regulation E. The third party deceitfully led me to believe that once the funds were transferred, they could be immediately declined from the Bank of America side, so long as I continued to make transfers. The regulation explicitly states that an unauthorized EFT encompasses any transfer initiated by a person other than the consumer, without the actual authority to initiate such a transfer, and from which the consumer receives no benefit ( 12 CFR 1005.2 ( m ) ). Furthermore, Comment 1005.2 ( m ) -3 provides additional clarity by confirming that an unauthorized EFT includes a transfer initiated by a person who obtained the access device from the consumer through fraud or robbery. The scenarios outlined in this regulation closely align with the circumstances surrounding my case. Specifically, the fraudulent party manipulated me into believing that the transfers could be easily reversed from the Bank of America side, provided I continued to make transfers. This scenario mirrors the situations acknowledged by the Bureau, in which unauthorized EFTs are triggered by third-party actions aimed at acquiring a consumer 's account access information. Furthermore, it is of utmost importance to note that the scammer who posed as a Bank of America associate had unauthorized access to my bank account, enabling them to initiate a XXXX transfer directly to my phone for approval. This level of access clearly underscores the gravity of the unauthorized EFT, as outlined in Regulation E. Furthermore, I must express my concern regarding the significant delay in Bank of America 's investigation process. After reporting the incident promptly on XX/XX/2023, it took more than the appropriate time for a response and, ultimately, an inconclusive resolution. This extended timeline not only adds unnecessary stress to an already distressing situation but also raises questions about Bank of America 's adherence to Regulation E 's error resolution obligations. As outlined in Regulation E, financial institutions are required to promptly investigate oral or written allegations of error and complete their investigation within the specified time limits. The results of the investigation should be reported within three business days of its completion, and any identified errors should be corrected within one business day ( 12 CFR 1005.11 ( c ) ( 1 ) ). It is essential to emphasize that the investigation must be reasonable, including a thorough review of pertinent information within the financial institutions own records. Given these circumstances and in light of the compelling evidence presented in accordance with Regulation E, I kindly request that you revisit my unauthorized EFT claim and reconsider the denial that was issued. I believe that, as per the regulation, the transfer in question unequivocally meets the criteria for an unauthorized EFT. I appreciate your prompt attention to this matter and look forward to your timely response. Please feel free to contact me at XXXX or XXXX if you require any further information. Thank you for your cooperation. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94040
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: This complaint is against following entity BANK OF AMERICA XXXX XXXX XXXX XXXX, MA XXXX ( XXXX ) XXXX I went to XXXX for a project in XX/XX/2007 and from there I moved to XXXX where I opened a savings account with the above-mentioned entity. Due to the premature closure of my project, I have to return back to XXXX. I opened my account with {$250.00}. When I reached BOA for refund of my savings, I was told that there is some problem in their computer system therefore they will not be able to refund my amount immediately. They promised to return it to me later by way of XXXX to my XXXX address which has yet not been received. I have made several communications with them which all went in vein. I have last year couriered them a request letter for my refund but they haven't replied yet.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Repossession
Subissue: Company explaining amount owed
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MN [ XXXX ] XXXX XX/XX/2023 Bank of America and their Agents XXXX XXXX XXXX, XXXX XXXX XXXX, FL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and their Agents XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MN XXXX Re : Freedom of Information Act ( FOIA ) Request - Loan Information and Transfer of Funds Dear Agent in charge of FOIA requests, I am writing to file a formal request for a FOIA. The purpose of my FOIA request was to obtain information pertaining to a loan transaction identified by Loan # XXXX, specifically details regarding the transfer of funds and supporting evidence of the loan agreement. Additionally, I am concerned about potential fraudulent practices involving XXXX XXXX XXXX XXXX XXXX XXXX the car dealership that sold me both vehicles. The only information given to me was the Contract that was performed in Fraud. Nothing else was provided to me. This FOIA request involving Bank of America to obtain comprehensive information related to the loan transaction, as I have been unable to locate any documentation or evidence indicating the existence of a loan agreement, despite having received credit from Bank of America. The lack of transparency and evidence surrounding this loan has raised significant concerns about the legitimacy of the transaction. To date, I have not received any satisfactory response to my FOIA request from Bank of America. It is my understanding that, pursuant to the FOIA, agencies are required to respond within 20 business days and provide access to the requested information unless it falls under an exemption. However, Bank of America has not provided any information, documentation, or evidence regarding the loan agreement or the transfer of funds. Furthermore, I have reason to believe that fraudulent practices may have been employed by XXXX XXXX XXXX XXXX XXXX XXXX XXXX, in connection with this loan transaction. The lack of transparency and supporting documentation from Bank of America has only exacerbated my concerns in this regard. I hereby request that Bank of America promptly and fully complies with my FOIA request by providing all documentation and evidence related to Loan # XXXX, including but not limited to : 1. Loan agreement or contract. 2. Loan application. 3. Records of the transfer of funds. 4. Correspondence related to the loan. 5. Any internal memos, notes, or records pertaining to the loan. I also request that Bank of America investigate the circumstances surrounding this loan transaction and its potential connection to fraudulent practices with XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Bank of America only gave me a copy of the contract, not the purchase order in both transactions. Nothing where credit was given or the exchange of anything. I kindly request that you acknowledge receipt of this request within 10 business days and provide a timeline for the resolution of my FOIA request. Thank you for your immediate attention to this matter. I anticipate your prompt response. This was has not been resolved. I have had no access to my vehicle. This information they provided is incorrect. No credit application was supplied. I am not the borrower. 15 USC 1692 ( a ) ( 4 ). UCC 8-102. No consideration was given nor was there any documentation showing any loan was given. Any transfer of any said monies. 16 CFR 444.3 The dealership can not be both the seller and the creditor. UCC Article 2 made this contract unconscionable. FRAUD VITIATES ALL CONTRACTS My vehicle was stolen from my driveway and I want remedy. Consumer Protection means consumer not corporation! The acts of all of those involved including the last one I filed is abhorrent. These are serious violations of the LAW. Sincerely, Agent for the name XXXX XXXX XXXX Durable power of attorney-in-fact XXXX : XXXX Filed with XXXX XXXX XX/XX/2023.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55330
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The existence of a derogatory rating on my account is causing me significant concern. I am deeply worried about its potential impact on my credit. It has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33615
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Took or threatened to take negative or legal action
Subissue: Sued you without properly notifying you of lawsuit
Consumer Complaint: XXXX XXXX XXXX PA in XXXX north carolina sent me a default judgement letter. I looked at it and I tried to call them about this letter but they will not answer my phone calls. ive been making payments to them for the charged off bank of america credit card. i made them stop taking money because they illegally took the money out of my checking account, forcing me to change my account information with my bank. also, they wanted me to sign a confession of judgement. i was going to sign it but i fell ill. i am suffering from major health issues from the XXXX XXXX. so i get hindered a lot from going places and doing things. i guess they took this as a sign that i didnt want to sign it. so they put a default judgement out against me. i called them multiple times, at least 3 days in a row this week but they wont answer me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 283XX
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I deposited a check for {$75000.00} on XX/XX/23 at a Bank of America branch. The teller handed me a paper afterwards stating that {$5300.00} of it would be available XX/XX/23 @ XXXX local time and then that {$69000.00} would available XX/XX/23 @ XXXX local time. I expressed immediately how there was a {$220.00} difference and she said she wasnt sure why that was and couldnt figure it out but to wait. The next day XX/XX/23 I get an email stating that the entire amount now {$75000.00} was to be placed on hold until XX/XX/23. At that point I was told that they were reviewing the funds. So this morning XX/XX/23 I wake up to an email stating that the funds are now being held until XX/XX/23. I explained to them that the funds had cleared the other account. This issue has caused my account to go negative. Not allowing me to purchase the vehicle I signed for and get to work which will cause me to lose my job. This is absolutely a string of false information and negligence on their part.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 446XX
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A