Date Received: 2023-10-17
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit reporting act, this creditor BANK OF AMERICA has violated my rights. Under 15 USC 1681 section 602 states I have the rights to privacy. 15 USC 1681 section 604a section 2, it also states the consumer report agency can not furnish an account without my written instructions. Under 15 USC 1666b a creditor may not treat a payment on a credit card account under open and consumers credit plan as late for any purpose
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28269
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I was charged XXXX dollar though back of America the problem was resolved but I can not get a different bank account or anything due to what they state the reason how the problem was solved
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95687
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am writing to complain to BANK OF AMERICA about the reported unauthorized inquiry on my credit file that is not certifiably compliant, proven valid, or documented as fully true and physically verified. My address is XXXX XXXX XXXX XXXX XXXX, IL XXXX, and my name is XXXX XXXX. My birthdate is XXXX. The FTC report number related with this complaint is XXXX have recognized likely duplicitous and unquestionably dubious protest announced requests on my credit record that have no allowable or approval made by my individual of choice. As a consumer, I am entitled to demand and/or compel you to remove them as soon as possible within my federal and state consumer and/or civil rights. I am making this consumer complaint and conducting a consumer check to ensure that the particular items you are reporting are in compliance with XXXX Title 1 Section. 151 that unambiguously obliges a described of the modus. This is a proper question of data and announcing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60638
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: During Covid I was late on a few payments and I called the companies XXXX XXXX XXXX and Bank of America and XXXX and told them that we were going to be late due to the shut downs for covid. they still reported late even when I gave them the articles from the House of Representatives stating that no late payments can be reported on the credit reports during covid, Per the President of the USA
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93030
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: I have XXXX loans with XXXX XXXX, I always use XXXX and Bank of America online bill pay to pay all XXXX mortgages same day, XXXX XXXX charges late fee if no payment received by XXXX. XXXX XXXX XXXX, I use XXXX online bill pay to pay monthly mortgage since XX/XX/XXXX, never had any problem. XXXX XXXX, I used Bank of America online bill pay to pay monthly mortgage since XX/XX/XXXX, BOA mailed checks to loan deport typically very quickly. I had XXXX late fees from XXXX XXXX, after I talked to XXXX XXXX, they waived those fees due to their delayed processing of check from Bank of America online bill pay. XXXX XXXX XXXX, I used Bank of America XXXX XXXX pay to pay monthly mortgage since XX/XX/XXXX, XXXX XXXX charged me XXXX late fees ( {$290.00} XXXX ) so far, I called them, XXXX XXXX agreed to waive XXXX late fees due to their delayed processing of check from Bank of America online bill pay. They still keep XXXX late fees, they said BOA mailed those XXXX checks late, I called BOA XX/XX/XXXX with case number XXXX and mailed them all the docs per their request. ( they do not allow email ) I followed up XX/XX/XXXX, XXXX XXXX, after listening to music XXXX minutes, the customer service rep XXXX XXXX employee ID XXXX ) said they can NOT do anything about it, your help will be greatly appreciated. With details below I requested BOA online bill pay XX/XX/XXXX, BOA mailed check XX/XX/XXXX, BOA online banking showed payment clear XX/XX/XXXX, XXXX XXXX XXXX payment deadline, they shall not charge me late fee, they shall waive it. I requested BOA online bill pay XX/XX/XXXX, BOA mailed check XX/XX/XXXX, XXXX XXXX processed payment XX/XX/XXXX. BOA shall reimburse me late fee I requested BOA online bill pay XX/XX/XXXX, BOA mailed check XX/XX/XXXX, XXXX XXXX processed payment XX/XX/XXXX. BOA shall reimburse me late fee XX/XX/XXXX, XXXX XXXX offered me the option to pay from XXXX XXXX XXXX account which will complete payment within XXXX biz day. From now on, I will stop using BOA online bill pay, and only pay from XXXX XXXX online account, to avoid future headache.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94582
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: Bank of America employees placed my new account # on the XXXX and proceeded to charge on my account over thousands of dollars, which the FDIC and the taxpapaer have to pay. They refused on numerous occasions to give me a new account number, claiming the charges were made by debit. I possess over 40 debit cards from the reissue after thefts-fraud. In XX/XX/2022, I changed branches to see if the new number would stop the stealing, after XXXX XXXX notified me of the account and my name appearing in the XXXX. Bank of America did nothing, and has done nothing to investigate why so many thousands of dollars were stolen, and why they did not try to resolve the problem.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92410
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I am requesting help because I believe Bank of America is guilty of breach of fiduciary duty and breach of Louisiana Law as well as FINRA and OCC rules for withholding the funds in my mothers IRA after she had passed away and by illegally holding many more beneficiaries ' funds in illegally created Trusteed IRA or TIRA products which are invalid under Louisiana Law. Under LA RS 9:1752, any inter vivos trust document may be made ONLY by authentic act ( signature in front of a notary ) or by signature in front of two witnesses which is then sworn to in front of a notary. XXXX TIRA Adoption Agreement has no notary block, so any TIRAs for Louisiana ( and possibly Florida ) customers are ALL invalid due to Improper Form. I brought this up to BofA and have received no answer in over four months ( with email proof ). Moreover, ML transferred my deceased mothers IRA assets with no notarized Trust Agreement into a TIRA account three days after she had ALREADY PASSED, in violation of her written IRA Beneficiary Designation and LA Law and Federal Regs as well as XXXX own written Traditional IRA Custodial Agreement and related Disclosure Statement, and their TIRA Trust Agreement and related Disclosure Statement. They refuse to release the funds to me and my brother as beneficiaries in order to not admit their colossal systemic failure of supervisory and audit procedures, which will result in us paying Trustee fees and a large tax impact when we receive the full amount after 10 years due to the SECURE 2.0 Act. My mother died on XX/XX/XXXX and my brother and I are XX/XX/XXXX beneficiaries of her Rollover IRA established with ML. Her Traditional IRA Custodial Agreement states that it governs the IRA you opened under the Client Relationship Agreement and describes the custodial responsibilities of Merrill Lynch. The Designating Beneficiaries section goes on to say that Once we accept your designation, it will govern distributions from your IRA after your death and After your death, your beneficiaries will have the same rights and responsibilities regarding your IRA as you do, including withdrawing any amount from your IRA in a single sum, installments, or in the form of an annuity. Most importantly, the Governing Law section clearly says determining the interests of beneficiaries will be governed by the laws of the state of your residence at the time of your death. Louisiana Civil Code CC935 states that beneficiaries are due their bequests immediately at the death of the decedent and CC936 goes on to say that as Universal Successors we are due that possession with no alteration in the nature of possession. We were beneficial owners of the IRA at the second of her passing, yet ML transferred the assets into the TIRA on XX/XX/XXXX and placed restrictions on their liquidation. BofAs own TIRA agreement explicitly states that the Trusteed IRA is established when we accept your first contribution to the account, so by their own documents the account did not exist prior to her passing. It is also a tenet of US Law that an inter vivos trust is invalid if there is a lack of delivery of assets to the trust PRIOR to the death of the grantor. I have spent four months explaining these and more detailed violations to ML and BofA, and they have dragged their feet, not provided copies of the account documents when asked, not provided a Date of Death Valuation, transferred assets without a Transfer Instruction Form or Letter of Authorization. I can go into MUCH greater detail. I have : Email admitting TIRA was unfunded at death TIRA Agreement IRA Custodial Agreement Beneficiary Des Settlement data showing transfer date of XXXX FINRA Rules Violated : XXXX, XXXX, XXXX, XXXX, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70005
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I received an email at XXXX in the morning on XXXX, XX/XX/XXXX indicating that someone had attempted to pull out {$300.00}. From the very moment the money hit my account. When I asked them to provide me information on how that was even possible, they had nothing for me. They just shrugged their shoulders and said this is happening to a lot of people. Right now. I have multiple bank accounts across multiple banks in my entire XXXX years of existence. Never one time has this happened until today which tells me it is exclusively a problem with their prepaid cards. They don't care about these cards because they're for people on unemployment or XXXX and therefore not important to them because they're not making a ton of money off of these accounts. Does anyone else see the problem there in that? Apparently my biggest crime is being poor. They told me verbatim. You can request the recordings of the phone calls that it is not their job to monitor our accounts XXXX hours a day. So I post you this question. What is their job then? What is the purpose of a bank if not to have a place to keep your money safe.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95835
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I hold a credit card with Bank of America. On the XXXX XXXX XXXX XXXX XXXX XXXX I noticed unauthorized transactions made in Delaware, despite my location being in XXXXXXXX XXXX I promptly reported these fraudulent activities to Bank of America. After enduring a wait time of approximately 20 minutes, my call was received, and a fraud claim was registered on my behalf. A few days later, I was relieved to find that the stolen funds had been returned to my account. However, to my surprise, the fraudulent amount is now appearing on my statement. In an attempt to resolve this issue, I contacted Bank of America once again. They provided me with a number associated with my existing claim but unfortunately, my calls are not being answered. Each attempt results in a waiting period of around 20-25 minutes.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I opened a new account with BoA and upon receipt of the new card I also received a fraud letter. Upon getting that letter I was told I would get a letter on how how to validate. A few days later I then get a bill for the annual fee on an account I can not use so I called to figure that out, again told they cant do anything as I cant validate my account. Talked to a fifth person and told I can verify virtually but the system to set that up doesnt allow such without an online banking account, which I can not create without verification so was given the phone number to a branch in XXXX XXXX KS which does not answer the phone at XXXX XXXX CT after 40 mins of repeated cycling back and forth in the automated system to no avail. Called back again, got the option to have them call back when we person was available which they they then hungup before connected to an agent so tried calling back again and got a person who at this point I was clearly irritated due to the total waste of my time with hours of invested already and just want to close this account, which I was told they cant because I cant validate. This is circle that will not or can not get resolved by the BoA and they seem unwilling to resolve knowing I am hundreds of miles from a branch and they offer no other resolve.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MT
Zip: 59718
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A