Date Received: 2023-10-18
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I recently reported a plethora of unauthorized charges to bank of america via the usage of my debit card that begin XXXX reported XX/XX/23 once I noticed the low balance as the charges totaled {$2400.00} via XXXX XXXX. I also reported it via XXXX XXXX as well. I requested bank of america block any future transactions and they cancelled the debit card attached, I had not heard anything else from them, nor did they request any additional information, however I then find out on XX/XX/XXXX the morning of that they denied my claim, for an unmerited reason, now I have to still pay my rent because that was my rental payment and am now facing eviction. I am a compliance manager and I even reached out to XXXX XXXX to also file a dispute - BOA indicated based off prior statements or activity- and conducted no investigation as any prior authorized transactions weren't disputed or refuted, However I DID NOT authorized the charges in which I remitted a complaint about, only to be told they could not confirm an error. I feel it is completely unethical and unfair and I know they've had tons of complaints and lawsuits of unethical practices, but I refuse to allow this to occur to me and intend on fighting this tooth and nail as I know this is unfair. Their response was they are unable to approve my claim Our research included the information you provided with your claim, your account history, the monthly account statements we sent you and if available, information from the merchant, such as a signed receipt or contract smh
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32210
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: The complaint is about fraud transactions out of my unemployment prepaid account with Bank of America. On XX/XX/XXXX. I went to the an atm branch of Bank of America at XXXX XXXX XXXX, XXXX XXXX, Ca and was trying to withdraw funds but was denied due to insufficient funds to my surprise cause when I checked my account a couple of days before, I had over {$2600.00} there. Then I checked my account online and it was showing I only had XXXX cents left on the account. Called Bank of America customer service and notified them that I saw 3 transactions on there that I did not authorize. The transactions I am disputing are withdrawals that was done on XX/XX/XXXX for {$1900.00}, XX/XX/XXXX for {$700.00} and XX/XX/XXXX for {$28.00}. They opened an investigation into the matter. I called a couple of days thereafter asking them of the progress and they told me it was denied because they said I authorized the transfer.Who in their right mind would even go into an ATM to try and withdraw funds if they knew they didn't have any to begin with. I asked them to send me details of the withdrawal as they couldn't tell me over the phone. They also told me to file a police report during this conversation in which I did for fraud and identity theft. I received a copy of the denial letter finally and a copy of the details of transaction I was asking for. I called them again to let them know the details of transaction did not include much info such as the recipient of the funds or a transaction id number. It just says, the amount and date and that it came from me. Once again I asked them to reopen the case and to send me more details of the transaction in question cause they couldn't tell me over the phone. To this date, I am still waiting for that letter. I have been cordial with My conversations with Bank of America Dispute Resolution Services but I feel like they are not willing to help me resolve this matter or even willing to help me get my money back. This is money from being unemployed for heavens sake! I have bills to pay and in need of this money to get by. I want to know what my rights are here or am I just screwed all together and out of {$2600.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91913
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: My name is XXXX XXXX, an account holder with Bank of America, domiciled at the XXXX XXXX branch. Sometime in XXXX, I opened an account at the said location and subsequently ran my account remotely from XXXX until XXXX when I was logged out and unable to access the funds in my account, thereby denying me access to over {$2000.00} I had in the account. I immediately contacted the Bank with a view to resolving whatever issues they had but I was confronted with not very cooperative individuals who claimed that I couldnt verify my identity and as such my account would be closed. While I dont have any issues with the account closure, my concern is the refusal of BOA to release the funds in my account which belong to me. About a month ago, after all efforts to access our funds failed, we reached out to a notable organization, Better business bureau ( XXXX ) to intervene and appeal to the Bank to engage me towards reaching an amicable resolution. To my utmost surprise, on XX/XX/XXXX, i received an email from a XXXX XXXX from the XXXX resolution department of BOA who acknowledged our inquiry and promised to address my concerns. She also left her direct phone number, asking me to call for any clarification. It is also very sad to note that XXXX after I received the email she has still not answered my calls, messages and emails on the subject. I reached out to BBB again complaining about the treatment I was getting from this particular individual and a few minutes later, the same XXXX XXXX responds to XXXX claiming that she was going to send a physical letter to my attorneys address to respond to my inquiry. I have attached the response from XXXX XXXX which to me seemed very ridiculous because I had asked her to copy my attorney in one of my unreplied emails to her. Instead of addressing the inquiry which she promised to, she chose to send a letter to DC to inform my attorney that he wasnt an " authorised signer. What I find extremely ridiculous was the time she spared to respond to a non authorised signer but has not engaged the account owner once, even after the account holder/owner had expressly requested via email that she copies his attorney on correspondences. I do not reside in the XXXX, so it made sense for me to have a physical address/ contact which would facilitate any vetting process. It will be pertinent to mention that I have a banking background and I shudder at the deliberate attempt by your XXXX XXXX to seize and inconvenience customers without any feedback. To further demonstrate my willingness to settle amicably, I would request an immediate replacement of the case officer on this particular account to someone more efficient to allow for a quick resolution of this impasse.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I recently received my credit report and noticed a charge off from Bank of America. I instanly made a phone call to figure out what was this account about. They had no information to give me. No information about the charge off. They explained that this was happening to a lot of people, that didn't sound good. I explained where does that leave me. After being on hold for what felt like hours, I explained that According to the Fair Credit Reporting Act, Section 609 ( a ) ( 1 ) ( A ) you are required by Federal Law to verify -through the physical verification of the original signed consumer contract. Even after all of the explaining and pleading for them to do the right thing and find a solution the representative explained it was noting they can do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11432
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Bank America Account ending in XXXX claim # XXXX I have not received any information on the settlement agreement reached by Bank America in reference to this bogus account that was opened in my name using my information from when I previously banked with them over 10 years prior
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30296
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: I WIRED XXXX XXXX A TOTAL OF XXXX ON 4 DIFFERENT OCCASIONS THRU BANK OF AMERICA XXXX TO ANOTHER BANK OF AMERICA CUSTOMER WHICH IN MY CONTRACT I WOULD BE EXPECTING XXXX ON XX/XX/2023 AND OF COURSE WHEN IT WAS GETTING CLOSER TO THE PAY OUT DATE HE STOP ANSWERING MY CALLS LAST ADDRESS I HAD FOR HIM WAS HIS PLACE OF BUSINESS WHICH IS LOCATED IN XXXX VIRGINIA. I CONNECT MY BANK WHICH THEY TOLD ME IT NOTHING THEY CAN SO I DROVE TO VIRGINIA ON XX/XX/2023 AND FILED A COMPLAINT WITH THE DISTRICT COURT WHICH WAS SCHEDULED FOR XX/XX/2023 I DROVE BACK TO XXXX FOR THE JUDGE TO TELL ME ITS NOTHING SHE CAN DO. I REACHED OUT TO THE ARMY/MILITARY BASE BECAUSE I KNOW HE IS IN THE ARMY AND HAD NO SUCCESS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19464
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Money was not available when promised
Subissue:
Consumer Complaint: We are an investment company. We sold XXXX of our XXXX businesses with a closing date of XX/XX/. XXXX wire transfers were transferred from the buyer 's escrow agent. The wire to our company was put on hold by BoA. The other XXXX wires went through without issue ( XXXX of which went to other BoA accounts ). Thursday morning XXXX I tried to wire money from our account to our investors. I could not. When I called BoA, they told me to go to a branch. The business XXXX at the bank tried to wire money from our account and could not. She called the BoA wire department and found out the wire for the sales proceeds was put on hold. Later that day ( XX/XX/ ) I tried to send a small wire from funds that were in our account before the transaction wire. BoA denied access to our account completely. As of XXXX we do not have our funds and we do not have access to our account. I called various departments at BoA and received no information and no date when our funds would be available. The wire was for a significant amount and our investors are losing a significant amount of interest.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I went to Bank of America recently to cash a measly check for {$95.00} with Bank of America listed as the bank. I can not believe they had the audacity to charge me an {$8.00} fee for not having an account even though the check was drawn to be cashed at their bank. They charged me an {$8.00} fee leaving me with {$87.00} out of the {$95.00} check. I was shocked when I mentioned this to the bank teller and she told me that this was their policy. I was in utter shock and disbelief. This can not even be legal and then she tried to get me to open a bank account with them as well. I will not be doing business with Bank of America because how can you have a policy in place to charge individuals a check cashing fee for a check that can legally be cashed at your bank? I will be filing as many complaints regarding this matter as I possibly can. People are struggling and this makes no sense to me whatsoever. I went to the Bank of America located at XXXX XXXX XXXX in XXXX, VA I can not believe that this is what is going on and that they charged me an {$8.00} fee this is beyond egregious, to say the least, and unacceptable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23453
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: I opened aXX/XX/XXXXcompany in XXXX and with the help of my brother-in-law i am setting up another partner XXXX XXXX company in XXXX. For this purpose i opened small business account in Bank Of America so everything must be clean and under law. Also, for setting up company in XXXX I hired a freelancer agent in XXXX to setup the company and do necessary things. On XXXX XXXXXXXX XXXX i initiated a wire transfer for around XXXX dollars to agent for his services. The wire went on hold since then. When i called bank on XXXXXX/XX/ they told me that because of suspicion on a name i mentioned in Notes of wire where i have mentioned my brother-in-law 's name. I told them that this is my brother in law and we are partner in opening up company in XXXX. But still they held it. When i called today, they say that i have to call them again and again every day, to find out about the wire transfer. When i asked them about till when the wire transfer be on hold, they said that there is no answer to that and that i have to check every day. So, First of all, instead of realizing it as a false positive on OFAC 's list where they are just hold money just because my brother in law 's first name matched with some sanctioned name ; they have not reviewed it in due time which was 48 hrs. Also, they are not able to provide any definite answer to till when the wire will be on hold. There should be a law protecting citizens from such false positive because there may be like millions of people with a matching sanctioned person 's FIRST NAME and the bank should not be allowed to hold wires just on the suspicion on FIRST NAME matching with some sanctioned person. Secondly the wire transfer should have an upper bound on hold and the bank should facilitate its customers instead of asking them to call again and again every day until indefinite period of time especially when average wait time for the call is 20-30 minutes. So now, my money is held, just think of that person who was helping me setting up company in XXXX and has been waiting for funds for his services since 10 days now ; and i don't even know how many more days or weeks or months ; as bank is unable to provide any specific time ; why me or he get penalized for false positive.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01824
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: Bank of America opened a credit card in my name, without my permission somewhere around XX/XX/XXXX to XXXX/XXXX. I contacted them in XXXX of XXXX to inform them that I did not authorize this account. They told me that I had a balance of {$20.00} on it. I said I did not make that charge. She said it was a yearly fee. Then she said they would have to wait a month to see if any other charges came in. I received a letter XX/XX/XXXXthat it has been resolved. They let me believe that I was hacked when in fact they illegally opened this account. I froze all my accounts, then unfroze after reported on the news that this is what they have been doing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 165XX
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A