Date Received: 2023-11-06
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I have Bank of America Adv SafeBalance Banking ending in XXXX. I am trying to close this account- it has XXXX balance. I tried calling at XXXX three times during last Friday and Monday ( today ) .Bank of America have the very buggy, annoying and good for nothing bot which never let a customer talk to a human being. Last week, Friday when I was talking to somebody in Bank of America, I asked them to Close the account- he said reach out to customer service. Customer service is not reachable via phone or chat.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Bank of America is trying to circumvent there minimum deposit how by making customer refunds unavailable while they have the funds and tells the customer the funds are with the merchant although the funds have been submitted to Bank of America via a XXXX XXXX clearing house who can confirm the receipt of the funds. Happen to me 5 tmes last week
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 53217
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have a small business account ( XXXX XXXX XXXX ). On XX/XX/XXXX, were made 4 unauthorized ACHs from my account to a company called XXXX XXXX, in value of {$490.00} each. I have no idea what is this company. These transfers were frauds. So, I called Bank of America and proceeded in the manner they instructed me. After that, I only received one email saying they will investigate my case and will return in 60 business days. I think this time is unreasonable and the email is vague. I can't wait for more than 2 months to have my money back that was stolen from my account. I have bills to pay and I understand that I trust my money in the Bank, I pay fees to have security, so my money can't simply vanish from my account, without explanation for so long time. I started making many calls trying to understand if the Bank was really investigating my case and when I would receive my money back. Believe it or not, I called almost 10 different numbers that the Bank provided me, trying to get transparent information. Each time I called the attendant told me to call in another number and so on. Today, XXXX, I called XXXX and the attendant told me that wasn't sure the Bank would refund me even after I waited for this long and unreasonable time to get an answer. I asked her for a written answer about what the Bank was doing to solve the question but she denied it. They say all callings are recorded. So, my proofs are the records of almost 10 callings. The Bank failed to keep my money safe and I would like to have it back as soon as possible, because the delay is jeopardizing my financial life.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33076
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Getting a credit card
Subissue: Delay in processing application
Consumer Complaint: On XX/XX/ XXXX XXXX I applied for Bank of America Travel rewards credit card. Bank needed more verification so I called them XX/XX/XXXX. Application reference number is XXXX. They could not verify my Identity over the phone and advised to go to the bank. Right now I can not physically go to the bank. I have XXXX and remote work. I need to verify my ID by email link.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77586
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: I opened two checking accounts on XX/XX/XXXX. The accounts were our " house '' account XXXX and " groceries '' account XXXX. When we opened the accounts, we were required to hold an aggregate average daily balance of XXXX or we would be assessed a {$25.00} fee each month. The fee is only assessed once regardless of the number of accounts. We added two more checking accounts " billpay '' XXXX and " savings '' XXXX on XX/XX/XXXX that were also linked so that their balance was included in the aggregate daily balance. We were assessed no fees through XX/XX/XXXXXXXX XXXX because our aggregate balance was above {$10000.00}. My wife added a fifth checking account " nana '' XXXX in XX/XX/XXXX where she was the sole account holder. However, when the bank added the fifth checking account, the customer service agent changed which accounts were linked. There are two boxes the customer service agent has to check to link and include the accounts in the aggregate balance calculation. The agent setting up my wife 's account did not check them both which caused the billpay, savings, and nana account to all have their own individual {$10000.00} requirement ( {$1500.00} in the case of the nana account ). As a result of this customer service error, the bank assessed fines on those three accounts intermittently from XX/XX/XXXXXXXX XXXX XXXX XXXX ( when we realized the error ) totaling {$1200.00}. I discussed this error with a customer service representative, and my understanding is that if the accounts had been correctly linked per the original agreement, we would never have been assessed a fee on these accounts. We should have only been assessed {$120.00} in fees ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and XX/XX/XXXXXXXX XXXX ) on the house account XXXX account. The bank has refunded {$75.00} in fees. I have previously submitted this complaint, and the bank 's response was that I was not an approved account holder on one of the accounts ( Nana ). While this is correct, for one of the 5 accounts ( Nana ) it completely ignores the rest of the complaint. They refuse to answer the phone or return phone calls for the contact information connected with this ( I've tried 11 times now ). So I am submitting this complaint again only for the accounts I am an account holder on ( house, groceries, billpay, savings ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 780XX
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Getting the loan
Subissue:
Consumer Complaint: I went into the XXXX XXXX dealership in XXXX md and picked out a personal car. I told the sales man ( XXXX ) that I want to do consumer credit transaction for this vehicle. so I submitted a purchase order bearing my autograph, name birthdate and social security number, which shows I am of legal age to enter into a contract, and gives equity in contracts and agreements. the definition of equal is defined in law. the ecoa prevents companies from discrimination. the finance guy came out to talk to me about my income. I told him that I have revenue, to which he stated do you have any proof of money? I thought it was weird. he went into his office and was communicating with some people, and came out and said they asked two banks Bank of America and ally banks. neither Bank of America XXXX XXXX XXXX sent me an adverse letter I the mail. which is a violation in itself.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 212XX
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: When I returned from a 2 month trip out of state near the end of XXXXXXXX XXXX I found I had recieved letters from various credit card companies denying request for credit or asking for more information. When I called these companies Requests had been made on line around XXXX XXXX XXXXXXXX further investigation found that someone had my name, address, email, phone no., social security number and my drivers license number. I filed ID Teft report with FTC and police report with XXXX XXXX Sheriff I also recieved a letter in the mail from Bank of America stating that my credit line had increased. I had receved no other form of communication from BOA at that time. When I reviewed my statements, I found a {$22000.00} balance transfer of {$22000.00} was made on XX/XX/XXXX to a XXXX Checking account that was not in my on tthe account. I called XXXX and was able to verify my name was not on the account and they notified me that that account had been closed due to fraud. They would not give me name or address on the account. My first call to Bank of America was XXXX when they opened a claim and credited account. XX/XX/XXXXXXXX denied said I had seen the statments and paid on the card. Problem was, I did review statements while on vacation. i simply paid a little more than minumum on the cards to keep them current XXXX re-opened XXXX denied XXXX called again Gave BOA the information on the XXXX Transaction and the it was closed due to fraud. Told it was escalated. XX/XX/XXXX denied XX/XX/XXXX called and verbally asked for documentation used to make the decision. XX/XX/XXXX Called and requested infor again. Mailed registered letter to BOA requesting documentation on the transaction and the decision to deny calim. i also submitted copy of police report and identity theft report. XXXX BOA recieved letter XX/XX/XXXX Called and was told claim is still in progress XXXX called and told claim was denied and closed out, but the last message I recieved was XX/XX/XXXXXXXX - tried to get a supervisor, but was disconnected while waiting. It's frustrating that I have recieved no communation from BOA since XX/XX/XXXXXXXX I recieved no communication from BOA when a {$22000.00} transaction was made by phone. Bank of America has not done due diligence in investiagating this fraudulent transaction or responding to my questions and requests for documentation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 326XX
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have a Bank of America credit card and I have had multiple issues trying to setup auto pay functionality that is advertised in their online banking and mobile banking products. The functionality in particular is that I should be able to setup auto pay with a fixed amount of my choosing. In their products they display a message that, " You can also set up auto pay based on the custom dates, amounts, and other details you choose. '' I read this as I can setup a custom date, custom amount, and details that I choose. Further when in the setup form for auto pay next to the amount field there is a help tip link that displays another message about what each option means. One of the options is Fixed Amount which is described as, " Choose this option to pay a fixed amount every month. You might end up paying less than your Total Minimum Payment Due, and so you might incur finance charges, including interest and late fees. We may adjust any of the above amounts to avoid a payment of disputed transactions on your account. '' At some point between XXXX and XXXX I wished to change my auto pay amount from {$100.00} to {$250.00} a month so I cancelled the {$100.00} amount and went to setup the new auto pay amount and could not. I then called their customer services and at that time they said I would to wait XXXX hours or some period of time in order to be able to setup a new one myself, however, the person I spoke with manually setup the {$250.00} a month auto pay for me. At this time I now wish to change this from {$250.00} a month to {$150.00} a month. When I went to try and do this I remembered from the last time I needed to wait a few days before I should be able to set this back up so I cancelled the auto pay, from what I remember around XX/XX/2023 and waited until today XX/XX/XXXX to try and set it up again. Again I can not set a fixed amount for my auto pay. I call customer service and wait on hold for about XXXX minutes to speak to someone named XXXX from XXXX, she would not give me any other information other than that when I asked for her full name. I also told her that I was filing this complaint because I was told on the phone that this functionality is no longer available, and she told me that this was to protect customers. I emphatically disagree with this explanation as now for credit card customers our only option is to pay the minimum or pay the full statement balance. Paying the minimum only is great for the bank that gets the interest as profit but bad for customers who will likely never pay off their bills without micro-managing their payments, and paying the full statement balance which most customers are likely not able to do. Personally I always pay well above the minimum so that I do not have to pay interest and pay off my debts in a timeframe that I wish to. My complaint is that removal of this functionality was never disclosed to customers. When I first got this credit card I was able to setup a fixed amount auto payment and at some point between XXXX and XX/XX/2023 this functionality was removed as an option without my knowledge. Secondly, this functionality is still displayed to the customer as an option that is not there. Thirdly, the customer services rep would not offer me even an option to manually set XXXX back up for me as had done previously.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33579
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I received my consumer reports and noticed they're showing a late payment in XX/XX/2021 and my account was never late. I've reached out to the company multiple times and never got a resolution. Consumer Report Agencies have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with maximum accuracy. I was never late on payments for my Bank of America Auto Loan Account Number XXXX. Please investigate and provide proof with statements showing that this payment was late. If proof can't be provided I demand these payments be updated to on time as they should be because I was never late. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60616
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: The Bank if America has reported my account as fraud. They are refusing to eremove the fraud off my case. Can't get information to move to next step.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48224
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A