Date Received: 2023-11-08
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Despite that I wrote letters to ask for the bank 's help to me to access my checking account, the bank has not responded. Further more, the bank notified to cancel my email address ( ( the bank notified on XXXX XXXX, XXXX ). XX/XX/XXXX ) they also notified that they will cancel my account.. Immediately on XXXX, XXXX, XXXX, I sent my letter asking not to cancel my email address and asked help via international express mail on XX/XX/XXXX. No response received yet. Aslo, I notified my new mailing address on XX/XX/XXXX XXXX, but no action has been taken by the bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I reported a series of unauthorized transactions of cash advances through XXXX for a total of {$1100.00} that occurred in XX/XX/2023. First, this transactions were notified as unauthorized when it happened and the credit Card company closed the credit card ending in XXXX and issued the current card ending in XXXX. However, the company did not do anything about the dispute for over a month. After waiting for several weeks after no action, I had to call the company again, and that was when they acknowledge receiving the complaint of unauthorized transactions but did not do anything. I felt so disappointed by their actions and lack of concern over such a significant matter. Eventually, the claim was filed and a temporary credit was issued while the investigation was carried out. I was not surprised when they came back late last month in XXXX stating that they took the side of the merchant, XXXX, that the goods and services purchased were received. This is a total contrast to the issues- first, no goods or services was purchased, and I never received anything. I have no contact or knowledge of those the transactions was made to, and it was not even a purchase but what appeared to be a cash advance transaction. I am disturbed thinking what type of investigation was carried out. Taking to the side of XXXX clearly confirms their disinterest to protect a consumer in the case of unauthorized transactions ( see attached the letter I got in the mail today ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77494
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting Act, this creditor has violated my rights under 15 USC 1681 section 602 states I have the right to privacy ( 15 USC 1681 ( section 604 a section 2 ) it also states a consumer reporting agency can not furnish an account without my written instructions under 15 USCS 1666b a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30127
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Getting a loan or lease
Subissue: Confusing or misleading advertising or marketing
Consumer Complaint: On XX/XX/2023, I applied for an auto loan expecting to receive the lowest advertised rate. Bank of America has failed to provide the exact reason they did not honor their advertised rate. I feel this is false advertising and an act of fraud. Class action may be needed to require Bank of America to properly state in their advertising that most consumers will not receive the lowest advertising rate. This way consumers can just apply with different banks and lower their score by applying for multiple loans.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07016
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I filed a complaint XXXX for an unauthorized charge for {$910.00}, on XXXX I received a credit to my account while the claim was researched. On XXXX, I received a letter in my online portal that I did not see until XXXX saying the credit would be taken back on XXXX. On XXXX I called to see if they could split into two or take it out later. After being transferred multiple times I reached a rep who stated they would put in a request to push it back two months. The next day I saw the credit come out and called. i spoke two a supervisor XXXX from texas who stated they would put the credit back in 48 hrs so i could pay my rent. he stated he would call me later that night and never did. i called the next day to speak to him but he was not in. since this was a friday i could not call again until monday XXXX, and spoke to XXXX from arkansas. XXXX stated that everything i was told was not true and could not be done. and basically tough luck on paying my rent
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32304
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This is a written request that you investigate specific items that I believe to be reported in error. I am the person making this complaint & I give CFPB authority to investigate this claim. And I do not consent to an electronic communications. I request all responses be in writing through the USPS. This item is not correct and is causing me financial and emotional distress because of their derogative nature. The following items must be updated : XXXX XXXX XXXX XXXX - Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90026
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Upon a thorough review of my personal credit report, I have identified several discrepancies. I acknowledge that errors can occur, but these particular inaccuracies pose a significant threat to my prospects of becoming a homeowner. I have conducted research on the dispute resolution process and understand that you are required to complete your investigation within a thirty-day timeframe. I kindly request that you invest the time and effort necessary to rectify and update the inaccurate information on my credit report. Given the current economic challenges we are facing, I can not afford to have erroneous data adversely impacting my credit score. I eagerly anticipate receiving an updated version of my credit report that reflects these necessary corrections within thirty ( 30 ) days. BANK OF AMERICA , N.A . XXXX. Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. Also please note that I do not consent to an electronic communications. I request all responses be in writing throughtheusps and I'm the one filing this complaint, and I give Consumer Financial Protection Bureau ( CFPB ) authority to investigate this claim.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95746
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I mistakenly transferred money from BoA checking to a BoA credit card WAY more than what I owe. I tried to stop the payment immediately but the BoA manager said I needed to wait until the payment went through to the CC and it would be returned to my savings account in 24-48 hours. I called back after 6 days wondering where my refund was and they said the money would be returned to me in up to 14 days. Meanwhile, I can not pay my bills and am bouncing checking which they say I'll have to pay fees on. I don't see why it takes 14 days to return an overpayment to a BoA Credit Card when the money came out of a BoA Checking Account. I've spent more than 6 hours on the phone trying to work this out as I need my money to pay the bill. Everyone I've spoken to at BoA says that the people at BoA who authorize the refund can not be contacted by anyone at the bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: Bank of America has a policy on its checking account that one has to either have 1 ) direct deposit of {$250.00} or more every month or 2 ) maintain a minimum daily balance of {$1500.00} or more every month. I can not set up direct deposit through my employer so I go with the second option. The bank continues to charge me {$12.00} per month. Originally their policy defined minimum daily balance as an average. At some point it changed because now they say if the balance falls under for one day, the {$12.00} charge is assessed each month. This is misleading, if not a bait and switch, since most banks define minimum daily balance as an average. And the fee is assessed on a monthly basis not a daily one. Bank of America is not clear in its literature - I had to call someone in person to get a definition.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94117
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I opened my Bank of America Business Credit Card in XXXX of this year. It came with a promotional 0 % APR. I have been trying to set up auto-pay on my account since my first statement in XXXX. I have spoken to about a dozen customer service agents about this issue ; many of them gave me bad information about why I was unable to set up auto-pay for my business card. They also gave me incorrect instructions on how to set up auto-pay. To this day, on XX/XX/2023, I am still unable to set up auto-pay. I am told that I should have the capability when my next statement is processed in the following week. Most other financial institutions make this process much more simple and intuitive. This is the most difficulty I have ever experienced in setting up auto-pay. These difficulties in setting up auto-pay have made it difficult to pay my credit card bill in a timely manner. Furthermore, I thought that my 0 % APR was valid for 12 months. However, I discovered an interest charge on my XXXX statement. I called Bank of America to request that this interest charge be refunded, considering the circumstances. BofA declined to refund the interest charge. I have subsequently reviewed my emails and credit card statements and I don't see any information about when my interest rate was scheduled to change, nor did I receive any notification in email or on my statements to inform me that my interest rate would be changing in a coming billing cycle. This information is included in other monthly statements from other financial institutions. I have spoken to two customer service agents and one agent from the hardship department about the interest charge and they all say that the request was reviewed and declined. These difficulties and the unwillingness to refund the charges under the circumstances leaves me not wanting to use my BofA Business Credit Card or any BofA services for that matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89506
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A