Date Received: 2023-11-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I noticed on XX/XX/XXXX that my Bank of America Visa credit card balance had gone from {$9400.00} to {$27000.00} over my credit limit of {$24000.00}. I called and reported a fraud dispute which they quickly removed from my account, but now the balance has gone back to {$14000.00}. The only thing they tell me or send to me says that the purchases have been credited by the merchants so Bank of America has removed their credits, but I did not make these purchases. Im not getting any call backs from management as I have repeatedly asked for. Ive been told that I am not responsible for making payments or late fees, yet these keep being added to my account since XXXX in addition accruing interest charges.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 655XX
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2021, My XXXX benefits were stolen from my Bank Of America prepaid debit card. I am a victim of identity theft. My personal information was taken without my knowledge to activate and use a debit card sent to me by Bank Of America, which held my unemployment benefits. I applied for XXXX and was unaware that I had been approved due to not recieving any notification of deposits. My bank card, other mail and personal information was stolen from my mailbox and used to activate my XXXX benefits. My XXXX benefits were stolen. I recieved tax information about the stolen benefits. After extensive research, I learned that my XXXX benefits were approved. I reported the issue to XXXX and I was told to contact Bank Of America. After contacting Bank Of America I was advised to file a claim. I filed one claim with Bank Of America and the claim was split into two claims. One claim was for {$320.00} and the other claim was for XXXX. Bank Of America denied the larger claim of XXXX but approved the smaller claim of {$320.00} and returned those funds to my account. I am currently appealing the denied decision as I am responsible for the XXXX that I did not recieve nor did I authorized anyone eles to use.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90047
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX I did a mobile deposit into my bank of America account. Because in the past I had no issues with 3rd party checks, I submitted a check that was in my companies name but signed check with my account name. I was told check will be cleared in several days. Days later I went into my online banking and it was closed. When I called Bank of America fraud department and risk department they said they closed my account based on this check I submitted which is a stolen check. I ask if they investigated with writer of check and bank who the writer of check banks with to verify it is not a stolen check, they said no to all the above. So I said how can they assume and then accused of accusations not correct if they didn't investigate. They said I will recieve a check with my funds left in account and account will be closed. After advising days before that check was stolen on XX/XX/XXXX they deposited check into my closed account that they closed based on this stolen check they said. If it's stolen why did bank deposit into my closed account? After calling everyday since this situation, no one in this department can give me dates or a time frame when they can return check of XXXX to the writer of check so that they may write me a new check and I can deposit in my new bank. Everyday it's the same thing, we have no time frame on when we will return writer the funds. When I state no time. Frame can mean months, years, and they said it can take exactly that. I have all recordings with all the departments spoken to at bank of America who again refuses to return funds that do not belong to them. The writer of check and the writer bank has given me a letter which shows that BOA deposit the check and that it was not a stolen check and that bank of America never contacted them to verify if this check was stolen or not before assuming and wrongfully accusing me of a crime never committed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06118
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I bought a car for {$12000.00} and never received it. I called the bank to dispute the charge and they said the woman sent in necessary documentation stating I did receive it but the documents were fake & Ive taken her to court since. I dont feel bank of Americas which was my bank at the time actually took the time to investigate the matter and still to this day XXXX havent received my money back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32835
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Subject : XXXX XXXX XXXX Bank of America XXXX XXXX XXXX XXXX Dear Consumer Financial Protection Bureau, I am writing to formally file a complaint against Bank of America regarding their unjustifiable freezing and withholding of funds from my account starting XX/XX/2023. The situation I find myself in is deeply concerning, as the bank has chosen to freeze a long-standing account of more than {$320000.00} and withhold a substantial sum of {$50000.00} related to a wire transfer, they deemed " suspicious. '' Despite my utmost cooperation and compliance with their requests for information, Bank of America 's actions have led to severe financial hardship, loss of profits and threatening lawsuits. Obviously, with the bank flagging this transaction as " suspicious '' and subsequently beginning their internal investigation, I would like to have received at least some reason as to why, or what else we could do to assist. While I acknowledge the importance of financial institutions being vigilant against potentially fraudulent activities, I have diligently provided Bank of America with all requested documentation, verification, and explanations regarding the source of the funds. Its been well over a month now with no answers. Despite my full cooperation, Bank of America has consistently postponed the release of the wire transfer, now over three months. I have been informed that an internal investigation is ongoing, yet the bank has failed to furnish any specific details concerning the nature of this investigation, the expected timeline for resolution, or even a tentative release date for the funds. This lack of transparency has placed me in a state of financial uncertainty, rendering me incapable of accessing my own funds and incurring significant financial losses and threatening lawsuits. As a responsible and conscientious customer, I have met all of Bank of America 's requirements for additional information. I have supplied signed affidavit from the wire-send side and other legitimate verifiable documentation affirming the origin of the wire transfer, including corroborative evidence substantiating the transaction 's legitimacy. I firmly believe that Bank of America 's continued withholding of my funds is both unjust and unreasonable. Their failure to provide a clear timeline for resolution or communicate any progress concerning their investigation has exacerbated the financial strain I am enduring. Despite the recent release of the original account funds, the bank is still withholding {$50000.00} representing a substantial sum, essential for my business-related expenses. The ongoing withholding of these funds has severely disrupted my financial stability, professional reputation and led to significant profit losses. I kindly request the Consumer Financial Protection Bureau 's intervention on my behalf to ensure a fair and expeditious resolution of this matter. I implore the Bureau to thoroughly investigate Bank of America 's actions in this regard and encourage the immediate release of the withheld funds. A generous redemption to offset our losses would be appreciated, else we have already informed the bank we will be pursuing a legal remedy. Furthermore, I request that Bank of America be held accountable for their complete lack of communication and transparency throughout this ordeal. Thank you for your prompt attention to this pressing matter. I eagerly anticipate a swift and equitable resolution to this situation. Please do not hesitate to reach out to me directly for any further information regarding the issues outlined above.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WY
Zip: 82001
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX, a client paid me {$4300.00} for my services as a XXXX The client placed a fraud alert on the wire because I hadn't responded to him quickly enough to his liking to confirm payment was received. Bank of America then placed a hold on my funds. I contacted the client to ask him what was going on and to show him all of the work carried out for his case. He apologized profusely, agreed it was not fraud, and called his credit union to release the funds on XX/XX/XXXX. On XX/XX/XXXX, my client again called his credit union to make sure the funds were released. On my end, the funds were still on hold. On XX/XX/XXXX, my client went to his credit union in person, and XXXX XXXX from his credit union sent a message to Bank of America asking that the funds be remitted as the remitter and beneficiary have reached a resolution, and asserting that the remitter ( my client ) wishes the funds to be sent. I faxed written confirmation of this from the credit union to Bank of America and was told that I would see a resolution by today, XX/XX/XXXX. I just got off the phone with Bank of America and as usual was given vague non-answers. I am told that they are " waiting for some sort of legal documentation, I think '' from my client 's credit union, but they could not specify what document ( s ) exactly. I have offered to call the credit union on conference to resolve this issue. My money has been held hostage for over a month at this point and I have provided proof that the client wishes to remit the funds. Bank of America has said that the funds are being held by the credit union, but they are not. The funds have left my client 's account and are in limbo with Bank of America. I have numerous other documents to show this is not fraud : myriad e-mails between myself and the client, a signed contract, and proof of work carried out. I have no idea what to do at this point and am incredibly frustrated that nobody at Bank of America is taking ownership of this issue affecting a loyal customer. It is demoralizing to know that my money can be held by a bank and I am left without recourse except calling and speaking to anonymous customer service representatives who can do nothing but " add notes '' to my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11365
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Bank of America blocked my business checking accounts with them. I've attempted to contact them on several occasions. Bank of America never notified me in writing, and or by phone. After sitting on hold for several hours I spoke with an unidentified male, who would not provide any more details on my account closure, but that I needed to visit a local Bank of America branch. I have previously done this on several occasions prior when I first opened the account. Bank of America required I go show two forms of ID and that the manager update the information. I have about {$400.00} that Bank of America is holding in the account and is refusing to reimburse the money to me. Bank of America has not been honest and transparent with their banking practices with their clients.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92585
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: CFPB - and countless consumers laws i allege are being FRAUDULENTLY BEING IGNORED- so this is a request to BANK OF AMERICA TO RESPOND BY LAWS REGULATIONS DOBB FRANK ACT- CFPB RULES- AGAIN BANK OF AMERICA I ASK A RESPONSE OF A YES OR NO. REQUEST : will BANK OF AMERICA STATE YES OR NO- that they have honestly responded accordingly to all banking consumer rights per below. THIS IS A YES OR NO REQUEST. Why? XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX Last 4 SS- XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78664
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: The account was closed without notice. We were only informed that this was a thing because of an email on XX/XX/XXXX stating the account was under XXXX dollars. This triggered me to called as I had over XXXX in this account. They stated they mailed us but the letter was sent to an address that I do not live at. I was also not told via email to look out for a letter or any other method of contact. There are multiple ways of contact they could have used. I called and my mother called and asked what happened. We were informed that BOA closed it and was mailing a check out for the amount that was in the account at the time of closure. Which was in the range of a little over XXXX. On XX/XX/XXXX a check was sent via XXXX but it never made it to me. XXXX has since marked the package as damaged/missing and it was destroyed. On XXXX I called BOA to address this with them and they stated to contact XXXX as it was their problem now but BOA wouldn't be able to run a new check until it is returned or a 120 days has passed. BOA did confirm with me that the check was never cashed and XXXX as confirmed with me and sent an alert to BOA that it was damaged but yet BOA refuses to reissue a check. So now I am out XXXX for the next 120 days. I found BOA to be less than helpful as they could verify the check hasn't been cashed and could easily reissue a check for that is rightfully my own money. They should have never closed that account and it is frustrating that they did and now I am worried how i will be able to pay some upcoming bills that were put aside into this account. I was also told that only a paper check could be sent. In a world of digital transactions, it is very annoying that they couldn't do a ACH transfer into my account at XXXX XXXX if I am to verify my identity as an account holder on both my own XXXX Bank but also the BOA account that was closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02125
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: My credit was leaked during the XXXX breech and since Ive had all sorts of stuff appear on my credit report I didnt make or approve any of the hard inquries and I also have an old account that is settled that will not go away affecting my credit score
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31794
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A