Date Received: 2023-11-14
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: From the year XXXX to XXXX, I banked with Bank of America in XXXX and XXXX, Washington. In XXXX, Bank of America unilaterally closed my checking and savings accounts and terminated our relationship. The Bank claimed, and I agreed, that I had been the victim of fraud two times. Since the time Bank of America closed my accounts, there has been a warning associated with me that I do not understand, but I can not open a checking/savings account in a national bank, like XXXX or XXXX XXXX . These banks tell me there is a derogatory remark on my record and I want to challenge this. Bankers : Bank of America
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2023 I went to the bank to access the atm and withdraw {$1500.00}. As it was late and this machine is located in the XXXX XXXX always vagrants outside asking for money, I put the money into my wallet closed my purse and walked out to head to my destination once there i went to count my money and see that the atm only gave me {$800.00}. The money was folded with the receipt as it was when i put it in my wallet so there is no chance the money fell out the only conclusion was that the machine dispensed the incorrect amount, upon checking my receipt I see it still withdrew the {$1500.00} out of my account even though it only dispensed {$800.00}. The next morning I requested an earlier lunch break and headed to the bank with the money still folded with the receipt in my wallet and explained what happened to the agent at the same bank of america that the incident happened. The agent gave me a card with the number to their claims department and basically told me to call. I called and explained the situation and very quickly was told a claim would be started and they would credit my account until the claim was resolved. Money was credited the next day. On XX/XX/2023 I receive a message stating " Our records indicate that the withdrawal for {$1500.00} at ATM ( atm number in quotes ) on XX/XX/2023 was dispensed properly and no error occurred. '' They stated the credit applied earlier would be taken from my account XXXX XX/XX/2023. I immediately called as I did not agree with the findings I know what was given to me and i at XXXX XXXX XXXX am not a thief or a liar just wanted to withdraw MY money from MY account to pay my bills and a faulty machine steals my money and instead I get called a thief and liar after 15 years of being a customer no issues ever with my account. With all the scamming and hacking going on in all different establishment and organization I don't feel a proper investigation was done and was honestly offended that a machine was believed over me? When was the last time that machine was serviced? What is the error percentage on this atm machine? Today XX/XX/2023 I check my account to see the {$700.00} was taken out even though I was told on Saturday a re-evaluation of the claim will be done and no money would be removed from my account until XX/XX/2023. I immediately call to no help as my account is now overdrawn and when i go to the financial center they couldn't do much neither, they called the same number i had just spent an hour on the phone with that did nothing for me no one knew what was the next step they weren't trying to help their customer as if they were to have footage of the {$1500.00} being given to me and counted out in my hand. 2 and a half hour later I'm still sitting there on the phone with a rep who put me on hold then randomly hung up. Ironically while I was sitting at the Bank of America a man came in stating the machine ( same machine ) had not dispensed any money as he went to withdraw money and he chose no receipt the agent there at the " financial center '' ( with no tellers until next year and faulty atms ) explained to him that he would have to start a claim and wait for his money to be credited back literally while I sat there disputing this same issue on the phone. I had to ask the agent to obviously take the machine out of service as it is obviously faulty and since your bank relies so heavily on their data ( which should be made public ) than their live customers they should have their atms serviced/checked more often. They have not allowed me to close my account still and nobody has answers for me. I have been told 3 different stories and not one favors me, a supposed valued customer. I am offended, disappointed and willing to take this to court as i will not lose out on {$700.00} dollars when with all the scamming and hacking going on Bank of America doesn't even bother to really investigate just steal their hard working, tax paying customers money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10458
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I received a notification from my credit alert system that my BOFA card was closed " at my request '' this is a fraudulent statement made by BOFA. I reached out to BOFA and requested more info and they said the card was closed due to inactivity and that they had notified me prior. Upon pressing it was discovered that they had an old physical address and old email address on file. I would like for them to reinstate my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08701
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: Hello, I applied for a modification due to a financial hardship ; for two decades I have been a XXXX XXXX. Two years ago I suffered an approved XXXX XXXX, which has changed my ability to work and my finances. Bank of America approved a loan modification, and sent me documentation that stated the modification was {$1.00} ( XXXX dollar ) more than my current unmodified loan ( which I am current on, and have had for approximately 3 years ). XXXX dollar did not seem to be significant. I examined the details of Bank of Americas documentation for the modification ; they did not disclose the apr, the term, or if an escrow account ( for property tax and/ or insurance ) was included in their proposal. Next, I called Bank of America ( on a recorded phone call ) to illicit these necessary details from one of their loan officers or a supervisor. Bank of America refused to provide me with any of the aforementioned. The banking representative told me essentially, either you accept or you dont. I refused to accept because I did not know and was refused the terms of the modification ( for instance, the APR : it could be more or been variable, the term/ period in months was also unknown, and the modification could have included a balloon rider ). After refusing the modification, I immediately notified a HUD officer who assisted me with this process. The HUD officer was also, et with the same abruptness from B of A and purposeful lack of details. the next week I received an invoice in the mail from B of A. I was notified that my existing home loan now an an escrow balance in excess of {$1000.00}. ( This was puzzling to me because both my property tax and insurance were current, and both paid from Bank of America accounts ). I investigated the reason for the escrow, and found that because of the modification inquiry, B of A ( without my permission ) contacted my insurer ( XXXX XXXX ) and paid the remaining portion of the insurance premium ( from XX/XX/XXXXXXXX to XX/XX/XXXXXXXX ). B of A did not send me any notification that they were going to do this nor did they have my permission. Furthermore, this action should not have occurred, especially because I DECLINED their proposed modification. Both actions by Bank of America are not okay. I also feel that bank of Americas acts here are indicia of lack of transparency, predatory lending practices, and are intimidating.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91362
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CT XXXX XX/XX/2023 In accordance with the Fair Credit Reporting Act Bank of America has violated my rights under 15 USC 1681 Section 602 A states I have the right to privacy. 15 USC 1681 section 604 A section 2 it also states a consumer reporting agency can not furnish an account without my written instructions. Also, under 15 USCS 1666B a creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose. Remove this late payment and update this account immediately as you are in direct violation of several laws under The Fair Credit Reporting Act!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06516
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX we deposited XXXX in cash at a Bank of America atm. As the money was sucked into the machine, the atm failed and did not record the deposit. I called from the atm for help, Bank of America started a claim investigation, as of today, XX/XX/XXXX they have not credited our account with our money. They are not moving quickly on this and have given no proper updates as to what they are actually doing about this. They stated it would be approximately 20-45 days before a resolution on this. As we live paycheck to paycheck this leaves us in a bind. I have called several times to get answers and have had no luck at all.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02038
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: We always pay off our full balance every month to avoid incurring interest charges. We were offered a 0.00 % interest rate for XXXX year on a balance transfer, which I accepted by phone. During the call, the agent played XXXX disclosures for me to accept. XXXX of these disclosures stated that payments made would first be applied to whichever transactions carried the highest interest ( which, in our case, would be purchases ) and any remaining amount of the payment would then be applied to lower interest transactions ( in our case, the 0.00 % balance transfer ). Last month 's statement was the first statement showing the balance transfer of {$10000.00} plus the transfer fee of {$310.00}, along with purchases in the amount of {$9500.00}. In order to avoid paying interest, we made a payment before the due date of XXXX which would cover all the purchases, with an additional {$1000.00} to go towards the balance transfer and transfer fee. This month, we were charged {$100.00} interest on those purchases. When I called to inquire about this, and have the interest charge reversed, I was told that if we make any purchases while we have a transferred balance, we would accrue interest immediately on those purchases. I have never heard of any credit card doing this, and it was not clear to me in the disclosures that this would be the case. I remember at the time of accepting the offer that this disclosure was confusing, so I asked the agent on the phone to help clarify it for me. It seemed she was not willing to go off-script, and she merely replayed the disclosure instead of directly answering my questions. Not imagining that the terms of the credit card agreement would be changed to start charging interest on purchases that are paid off before the due date, simply by accepting a balance-transfer offer, I assumed that the portion of the disclosure which mentioned payments being applied to the highest-interest transaction first meant that we would not be paying interest on purchases that are paid off before the due date. I feel that this was all very deceptive and deliberately vague and confusing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95476
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I logged into my account to check my balance to make sure all of my money was there because I had discovered my debit card was missing. When I logged in I found out that somebody had not only stolen my debit card but used it for multiple atm transactions. I had my card on the XXXXXXXX XXXX XXXX and someone must have stole it that day or the XXXX. The atm transactions started the XXXX XXXX XXXXXXXX all the way until the XXXXXXXX XXXX XXXXXXXX I immediately called and canceled my card and disputed the transactions as soon as I noticed. On the XXXX XXXX XXXXXX/XX/XXXX withdrawals for XXXX dollars and XXXX for XXXX were made. On the XXXXXXXX XXXX XXXXXXXX my account shows that XXXX withdrawals for XXXX, XXXX withdrawals for XXXX, and XXXX withdrawals of XXXX. On the XXXXXXXX XXXX XXXXXXXX it shows a withdrawal of XXXX was made.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38125
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: XXXX XXXX XXXX XXXX XXXXXXXX XXXX, FL XXXX Subject : Denial of Credit Request Under UCC 2-325 Dear BANK OF AMERICA XXXX XXXX hope this letter finds you well. I am writing to express my concern and disappointment regarding the recent denial of my request for a " Confirmed Credit '' under UCC 2-325. I submitted my request for a " Confirmed Credit '' with the understanding that it met the necessary criteria and requirements, as specified under the Uniform Commercial Code ( UCC ) 2-325, which pertains to " Letter of Credit. '' It is with great disappointment that I received a denial for my application, as I believed it to be compliant with the relevant provisions. I kindly request that you provide me with detailed information regarding the reasons for this denial. It is of utmost importance to me to understand the specific aspects of my request that did not align with the requirements of UCC 2-325. This transparency will allow me to rectify any issues and reapply accordingly. As a conscientious business partner, I am committed to adhering to the established legal and financial standards set forth under the Uniform Commercial Code. I firmly believe that my application met these standards and should not have been denied. Your feedback on the reasons for this denial will be instrumental in ensuring my future applications are in compliance with the relevant regulations. I kindly request that you provide a written response within a reasonable timeframe, outlining the specific reasons for the denial and any steps I can take to rectify the situation. Additionally, if there are any specific requirements or documentation I should provide in a revised application, please inform me so that I can address them promptly. Thank you for your immediate attention to this matter. I look forward to receiving your response and working together to ensure that future requests for " Confirmed Credit '' are handled in accordance with UCC 2-325. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33463
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I opened a Bank of America credit card ( XX/XX/23 ) and had a balance of {$2300.00}. Using the app on my phone it made a pay-in-full instead of setting up a monthly auto pay amount accidentally. I called B.O.A. and they said they would refund the money back into my checking account at XXXX XXXX XXXX in XXXX, MA XXXX and it would take 3 months. Approximately 3 months passed and Bank of America sent me a bill for {$2300.00} and had CLOSED my B.O.A credit card account (!? ) AND the money never went into my checking account at XXXX XXXXXXXX XXXX, XXXX, MA XXXX. I tried several months and B.O.A. said it was in " ESCALATION ''. I went to a local B.O.A. branch and spoke with XXXX XXXX, VP, XXXX XXXX XXXX, XXXX, MA XXXX T : ( XXXX ) XXXX and he argued on my cell phone with the XXXX at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, MA XXXX T : XXXX about who's fault it is and who should take care of it. No one did anything and I received a letter from XXXX. it has been resolved but I still have not received the money. I closed the account at XXXX XXXX in case fraud compromised. I still have a balance with B.O.A. and my credit is being ruined.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01701
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A