Date Received: 2023-11-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2023 thru auto pay, {$78.00} was deducted from my personal checking account. On XX/XX/2023 the same amount {$78.00} was again deducted from my personal bank account. On XX/XX/2023 i contact the XXXX company about the issue and they said a credit would be issued to my home bank within XXXX business days. A credit was issued on my credit card bill but no credit came to my checking account. On XX/XX/2023 i again contacted the credit card company. They stated the check sent to my bank had been returned to the XXXX company because they used an incorrect routing number. They took my correct routing number over the phone and that a new check would be issued immediately. Credit never received at my bank. On XXXX XXXXXX/XX/XXXX at XXXX am Central time i called again .Speaking to XXXX XXXX XXXX XXXX XXXX He researched to problem and brought in his XXXX to assist. They did not have an answer for the delay. XXXX said the XXXX would solve the problem issue an epeidited refund to my bank saying i could expect the credit within XXXX hours. Today XXXX XXXXXX/XX/2023 i still have not received the credit to my checking account. Thus i am making this complaint to XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78028
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Here are the most recent charges ( I've requested my statements from previous years in which this has occurred ) : In XXXX, Bank of America again cancelled my autopay despite my regular use of my credit card. I've since accrued these charges because of their erroneous cancellation : Interest charged on purchases : XX/XX/XXXX - {$15.00} Late fee for payment due : XX/XX/XXXX - {$25.00} Interest charged on purchases : XX/XX/XXXX - {$3.00} Interest charged on purchases : XX/XX/XXXX - {$5.00} Late fee for payment due : XX/XX/XXXX - {$25.00} I called Bank of America a few weeks ago because of this issue, and was connected to a customer service representative who shared screen with me and noted that my autopay option has indeed disappeared for me as a payment option. She was not able to help me or reverse fees at that time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70119
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Struggling to pay mortgage
Subissue: An existing modification, forbearance plan, short sale, or other loss mitigation reli
Consumer Complaint: In XXXX of XXXX, my business got affected due to XXXX losing my household income. To meet my mortgage obligations, I used my savings to continue to pay my mortgage payments. Furthermore, in XX/XX/2020, I encountered a medical condition and became XXXX. When I explained my situation to Bank of America, hereafter known as BOA, they offered to defer my mortgage payments for up to XXXX months, which I accepted. After the deferral period was over and still during the pandemic, I received a letter from BOA offering mortgage assistance program which could lower my XXXX mortgage payments if I apply for the program. I called the BOA and the agent on the phone explained how the process works and what documents they need to support my application. I immediately agreed to apply and to be reviewed for the program due to my sensitive financial status. After submitting my application and requested documents repeatedly for XXXX months, BOA denied my application. In the denial letter BOA stated that they were pleased to offer me a short sale program. I contacted BOA and spoke with XXXX agents on XXXX occasions asking the reason for the denial and pointing out that short sale can not be a right program for me, but they all referred to the denial letter since they couldnt explain me how a property with equity can be eligible for short sale. As a matter of the fact some of the agents expressed their sympathy and made notes in their system about this nonsense decision. Having realized that denials were in error, the agents asked me to re-apply for reconsideration, which I did, thus ; every XXXX weeks I was submitting supporting documents and letter of explanation but still BOA rejected my application and sent me the same denial letter as before and offering short sale. I contacted BOA and complained about their decision, and they asked me to apply again for re-consideration, which I did but still the same result. This process repeated XXXX times over the last XXXX years. This act of BOA by dragging my application, eliminated any opportunity that I had to refinance my mortgage to a that time market interest rate as low as XXXX XXXX. Now, after exhausting all my savings to continue to meet my financial obligations and maintain my hard-earned XXXX XXXX which has taken me over XXXX years to build, Im now reaching out to you asking for your help. I dont want to lose my house therefore, out of sheer frustration, I am writing to your office to request an investigation regarding my mortgage assistance application with BOA. I am hopeful that your assistance on this matter will expedite some type of mortgage assistance with BOA to help me to keep my house. Property Address : XXXX XXXXXXXX XXXX XXXX XXXX XXXX Bank of America XXXX Mortgage XXXX # : XXXX Thank you in advance, Sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 926XX
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am writing to seek clarification and verification regarding the reported late payment associated with my BANK OF AMERICA account, XXXX which I have recently discovered on my credit report. I do not recall having a late payment for this account, and I kindly request your assistance in resolving this matter. I value my financial responsibilities and have maintained a strong commitment to ensuring that my accounts are managed diligently and payments are made promptly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10940
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: I've been a victim of fraud, as well as money being stolen out my account due to no account security and bank failure to deactivate bank card after activation of a new card due to first one being lost
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I am looking for a new job as a software engineer. A company contacted me, I interviewed and they said I got the job. Then they sent me a check of {$3800.00} to spend on a XXXX and printer and other home office supplies. It turned out to be a scam and on XX/XX/XXXX my account was closed. I had a meeting yesterday XX/XX/XXXX with my BofA and they said my account was closed due to risk. I asked can I open a new one with them and they said I cant due to my social security is on file as risk. Please help me I dont know what to do. Ive been with BofA for 16 years. Im getting a job soon and I need a an account to do direct deposit please someone help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02136
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I seek your help to resolve a critical issue that neither the BofA or XXXX XXXX customer service representatives have been able to assist me with and desperately need your engagement and intervention. On XX/XX/2023 I made two separate balance transfers from my Bank of America credit cards to my XXXX XXXX card, and to this day the money appears to be lost as neither Bank of America nor XXXX XXXX have been willing to track the funds. In the meantime, I am being charged monthly by BofA for the repayment of the balance transfers, causing undue monetary harm and distress. Let me provide you with more specific details. On XX/XX/XXXX, I made an electronic balance transfer from my BofA credit card account ( XXXX XXXX XXXX XXXX - reference number XXXX ) to my XXXX XXXX debit card # XXXX XXXX XXXX in the amount of {$6000.00}. The same day I also made an electronic balance transfer from my BofA credit card account ( XXXX XXXX XXXX XXXX reference number XXXX ) to the same XXXX XXXX debit card in the amount of {$6300.00}. I thought that these transfers would post within two weeks, however, they never posted to my XXXX XXXX account. On XX/XX/XXXX, I called Bank of America customer service and they informed me that there was no way for BofA to track electronic balance transfer funds and that the receiving bank ( XXXX XXXX ) should have the funds somewhere in their records ( and that perhaps they were allocated to a different account or somewhere in their system ). They also informed me that balance transfers are not allowed to debit cards and that this may be why the funds had not posted correctly. I mentioned to the representative that I was not aware of this and that I didnt see that in the disclosures when I initiated my balance transfers. On XX/XX/XXXX, I called XXXX XXXX and they informed me that they did not see any record of the {$6000.00} or the {$6300.00} balance transfer transactions to my debit card and suggested that I call Bank of America back to have them trace the funds. On XX/XX/XXXX, I called Bank of America again and explained the above situation and they informed me that there was nothing they could do unless the funds were returned or rejected by XXXX XXXX. I told the representative that XXXX XXXX told me that they did not have the funds and that BofA should open an investigation. The representative told me that he could not assist and that I should talk with XXXX XXXX as they may have allocated the funds to an erroneous account or the funds are somewhere in their system. On XX/XX/XXXX, I called XXXX XXXX and explained the above situation and they transferred me to the monetary team who performed a more thorough search of funds, however, the representative told me that they did not see any unallocated transactions for {$6000.00} or {$6300.00} and that I should call Bank of America to ask them to recall or trace the funds or open an investigation. I told the representative that both banks are pointing at each other and that in the meantime, I am making payments to BofA on these funds, which were never posted to my XXXX XXXX account. On XX/XX/2023 I opened a case with the CFPB to investigate this matter. On XX/XX/2023 the company responded that they were not able to resolve the matter and that perhaps in 60 days the money would turn up- which is completely unacceptable.This letter is sent to you in hopes that you may be able to assist me in resolving this very vexing and time-consuming problem. I desperately seek your help and would very much appreciate anything you can do to help remedy this situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94534
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: I call the first time, and the young lady didnt get any information told me they would close it eventually without any kind of confirmation. Called a second time after I received a debit card that I did not apply for requested to talk to Merrill Lynch once again the second person got information told me I would have to go into a bank branch since I would not give my Social Security number and birthdate. I went into bank and they close the account with debit card, but was not be able to contact Merrill Lynch, but they had started an investigation apparently. The associate and bank manager put notes in requesting they close the Merrill Lynch account self-directed account. I have not received anything cents in the mail. I dont understand how you can issue account in debit cards, but cant send a letter stating it was closed in the same manner as they open the accounts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 49548
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I am writing to inform you that Bank of America suddenly closed an account of mine for supposed fraudulent activity, and then sent the remaining funds, about {$5000.00}, to the wrong address. After many calls and complaints to the FDIC and other banking regulatory watchdogs, I received a call back from a non-manager telling me that my check had been mailed to the wrong address! And, as long as its not cashed fraudulently by some third party, I can have it reissued AFTER 120 days! Initially, the check was sent XX/XX/XXXX, so I will have to wait until XX/XX/XXXX ; again that is as long as its not cashed by means of a fraud signature. I think this is absolutely ridiculous. I have looked on XXXX and found that this has happened quite often with Bank of America and other banks. I am about to be a newlywed, I am moving and I need my money! I cant wait until XX/XX/XXXX, and in the hopes of some off-chance somebody does not end up cashing my check! In that case Im just plain out of luck ; Theres nothing we [ BOA ] can do at that point I was told. They didnt even apologize! Is there anything you could do? I would greatly appreciate your help and expertise navigating this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48170
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, a person called saying that he was an investigator from Bank of America 's Fraud department. He stated that someone used my information to apply for a loan on XX/XX/2023. This person attempted to make XXXX transactions on XXXX of {$500.00} each and to stop them he said I needed to enter " codes '' through XXXX. This occurred on XX/XX/XXXX, the same day as the phone call. He continued to call and asked to input these " codes '' which ended up being money taken out of my account. He said my account was violated and an employee from the bank had stolen my information and he was going to try to stop him because he said that the employee had taken from my account. This resulted in {$11000.00} being withdrawn from my account. Due to this, my bank account got locked and I was no longer able to access my funds which led to him asking me to cash some checks and send the money through XXXX XXXX, XXXX XXXX, and XXXX to XXXX to a supposed supervisor to put the money back into my account to " reactivate '' it. It was four checks of {$9700.00}. He said that if I didn't complete this request my account would be inaccessible for 7 months and he said I wouldn't be able to access my account to pay my bills. He never asked for any information, he was able to see my balance as well as my daughter 's balance and he got her involved and asked her to put in the last code that they needed to reimburse the money he had from my account. The number from where he was calling first had a recording claiming to be Bank of America, they would claim the phone call was being recorded, and each time they would say a code as if it was a secured employee code from Bank of America. At some point during all of this more people began to get involved saying they were general managers and supervisors from the Fraud department. My daughter and I had to open new accounts on XX/XX/2023. XXXX specific individual continued to call my daughter still claiming to be from Bank of America and that he wanted to finalize the process and put the money back into the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94621
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A