Date Received: 2023-11-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am a Bank of America customer I went to the Bank of America ATM drive-through to deposit cash through the ATM as I was depositing my rent. The ATM froze. I called the number on the ATM to let them now they froze and I already put in {$980.00} it was not credited to my account. No one could help me inside of the bank, I had to call the number back. They said they would start a claim its too its three days later my money has not been credited to my account. No one is doing anything outside of giving me a claim number and telling me that its going to be an ongoing investigation. I deposit the same amount of money into my account every month to pay my rent, now I am facing an invention where I will have to leave my home by Monday the bank is not doing anything for me. I am being robbed by Bank of America and me and my XXXX children are going to be homeless. No one is doing anything. Its {$980.00}. They shut the machine down. I just went by there yesterday its back up and running and I still havent been credited my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85326
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. this charge came from the same portal where I pay my rent. When I noticed the charge I contacted BOFA immediately. Spoke with person from Nevada. That person told me that they would handle it. It did not get handled. I have never paid XXXX XXXX XXXX before. The portal that I used was hacked XXXX and someone had my debit card information and used my information. BOFA has sent nasty messages stating that I was aware that the charge had taken place. I have been trying aggressively to get my money back for over a year. This caused something else to be in default because this money was hacked from my account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28037
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/XXXX I did go to XXXX and made a purchase in the city of XXXX CA. That evening I went to ATM machine in XXXX XXXX CA around XXXX pm and pulled {$40.00} out. Walking back to my car I receive a message from Bank of America service : stating that there was a possible fraudulent transaction happening at restaurant in XXXX CA for just over XXXX XXXX I immediately sent a reply NO and card was blocked. It looks like banks fraud recognition computer software was able to recognize restaurant transaction as fraudulent because it happened so close to time of ATM withdrawal and placed a hold on my card. It does make sense because how is it possible that my card was charged for XXXX at XXXX1and another transaction been denied at restaurant in same city of XXXX while I am at ATM getting cash XXXX miles away at same time of the day. The only logical explanation that it was fraud. Bank of America is stating that I have shopped at XX/XX/11 before there for I am responsible for this charge? I have never authorized that transaction and never shared my card with anyone. Have not authorized for anyone to use my card and do not have any duplicates of card issued. I do not know how the thief got a hold of card number and pin. I have not been to that city in past XXXX years. This is not my fault.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: For Year Bank of America has been collecting via ACH payment for a deb that is not mine. It sees someone stole my account and RTN number and i did not realized until a few month ago that every moth i was being debited around {$70.00} the description of the transaction in my checking account is as follow : ONLINE PMT BK OF AMER VIXXXX XXXXPOS INTERNET PAYMENT I have not being able to get help from Bank of America since i nothing to go by other than the debits i see on my account. I am just being debit via ACH by bank of America and i have no idea why since the amount is small and my husband is the one that reconcile the account, he never questioned, until 3 moth ago I noticed there is no reason why BOA to debit my account. I went to my bank TRusit and i requested a stop payment and they did, but this month BOA submitted a payment for the 3 last payment that were rejected by my bank debiting my account {$170.00}. My bank could not return the debit since we had a stop payment for a rage amount of XXXX to XXXX due to always being that amount. I now will have to close my account to stop BOA to continue still my money I demand a resolution since I have never authorized BOA to debit my checking account, I am 100 % sure they do not have a debit authorization signed by me or a consent to debit my checking account at XXXXXXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33327
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: I made a wire transfer from my Bank of America account which I have held for 12 years to my business account within the XXXX ( funds held at XXXX XXXX XXXX, managed by XXXX XXXX. Without explanation, the transfer was halted. I then called to reverse the halt and to confirm my identity. Since opening my account with BofA XXXX years ago, I have changed passports three times and ID cards ( driver 's license, state ID ) three times. I gave BofA the number of my current passport as well as the number of the previous I had. Additionally, I communicated the number of my NY driver 's license. BofA did not accept any of these document the confirm my identity. Instead, they completely froze me out and I am now not able to access my funds online anymore. For further context I currently reside in XXXX and am unable to travel to the XXXX to confirm my identity ( my wife is XXXX and our XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ). There is no way for me to ascertain my identity since instead of letting me give them all my ID numbers, they just listened to three and decided I can't access the account. This is a major problem for me since a large portion of my XXXX funds sit with Bank of America.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: XXXX Bank of America Visa credit Card ending in XXXX was hacked by someone and used to purchase at merchant XXXX XXXX on XX/XX/XXXX for amount {$82.00}. I received an alert on my mobile phone about this transaction and notified the bank to block this transaction and issue me a replacement card. Bank of America despite my prompt communication request allowed this transaction to get posted and did not reverse or block this fraud transaction. I called up the credit card dispute department to speak on this issue multiple times on XX/XX/XXXX and the bank representative ( s ) hung up the phone and did not discuss to file a dispute and to resolve this fraud transaction. I request the agency to help take up this matter with the bank and investigate this charge and provide relief. Attaching the details of this fraudulent transaction charge. Transaction date : XX/XX/XXXX Card type : XXXX Transaction type : Purchases Merchant description : XXXX XXXX Reference number : XXXX Merchant Name : get more information about merchant name change XXXX XXXX Thank you, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 480XX
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: In XX/XX/XXXX a credit card I have at Bank of America, that I did not open, was charged {$10000.00} in my name. The money was transferred to an account at XXXX XXXX, a bank I have no account with. For some background, in XX/XX/XXXX I purchased a car. The original loan was financed through XXXX via the dealership. I refinanced the car myself in XX/XX/XXXX for a better interest rate with XXXX XXXX XXXX. The loan to XXXX was then paid off in XXXX. I then had no account with XXXX XXXX. I contacted XXXX XXXX and they verified that I had no account with them at all since XXXX. Bank of America is saying I used the {$10000.00} to cover an overdraft. What overdraft, where?!? I am getting no answers, I would never use a credit card to pay a bill. I pay my credit cards off before the they are due. I have excellent credit. I am very responsible with my money. A few months before a credit card was taken out in my name at XXXX and {$10.00} was transferred to some account. I was contacted immediately, and it was clearly fraud. They closed the case. Bank of America never contacted me when this transfer was made and they charged me a {$300.00} transfer fee! I didnt know this occurred till I looked at my statement, and was shocked. I reported it immediately. I have been on the phone 6 times with the XXXX department at Bank of America and have gotten nowhere. I froze my credit cards with all the credit bureaus. Someone has my information and I feel helpless. What can I do? Please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 068XX
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX XXXX is the company I went to the company back in XXXX of XXXX took my police report sent in my driver 's license and social security card signed papers with my signature got documents notarized and took all the proper documents back to the company its been 3 months and no action has been taken from this company about this fraudulent account the amount {$3300.00} this account has been opened on my credit report since XX/XX/XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 366XX
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX XXXX is the company I went to the company back in XXXX of XXXX took my police report sent in my driver 's license and social security card signed papers with my signature got documents notarized and took all the proper documents back to the company its been 3 months and no action has been taken from this company about this fraudulent account the amount {$3300.00} this account has been opened on my credit report since XX/XX/XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 366XX
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: In the past few months I have had a Bank of America account opened in my name and XXXX inquiry and XXXX hard inquiries on my social security number Last year someone also tried to file for unemployment with my social security
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06053
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A