Date Received: 2023-12-09
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: on XX/XX/XXXX I went to XXXX XXXX XXXX XXXX to purchase a car. I came in with a pre-approval for XXXX XXXX. They used high pressure tactics to coerce my into signing an application for their own in-house financing. They told me that was the standard and that I could not apply for financing without doing their own in-house paperwork even though I told them I wanted the loan I had pre-approved and printed out in-hand. I told them I only wanted one inquiry on my credit record and they promised me that there would only be a single hard inquiry. As it turns out they were being dishonest and were indeed just coercing me into applying for their in-house product and not the XXXX XXXX loan I had pre-approved. They were unable to beat the rate I had pre-approved from XXXX XXXX via their in-house financing and so they took it upon themselves to shop around of their own volition. This resulted in 5 additional hard inquiries on my credit report. There are inquiries from companies we never even discussed or talked about that day such as XXXX XXXX XXXX XXXX ( we never discussed ) or Bank of America ( also never discussed ). I now have multiple hard inquiries on my report which I did not authorize. The only other company we discussed was XXXX and they told me that was because XXXX XXXX was unreliable and didn't pay the money they were due so it was better to use XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94598
Submitted Via: Web
Date Sent: 2023-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-09
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: In XX/XX/XXXX, I contacted Bank of America to initiate a partial transfer request for a security position held at another institution ( XXXX XXXX ). Bank of America sent me a form to complete, which I did complete a submitted. After not hearing from Bank of America for several weeks, I contacted them to inquire about the status. Bank of America instructed me they sent me, and I submitted the incorrect form, and the mailed me a different form to complete. Upon receipt of the form sent by mail, I completed it accordingly requesting a partial transfer of the same security. The form appeared to require notary signature. I took the form to the local branch in order to have it notarized, with the intention of mailing it back accordingly. At the branch a bank representative stated a notary was not required, and that they could handle submission of the request at that time. I instructed the representative to ensure that the form was completed accurately to initiate a partial transfer of the respective security as I did not want the account at XXXX XXXX to be closed. He stated that it would be handled accordingly. After leaving the branch I recieved an email confirmation that same afternoon ( XX/XX/XXXX ) that the transfer was initiated as a Entire Account Transfer transfer type and that they expected to have it completed by XX/XX/XXXX. I returned to the branch that same day to instruct the branch representative that it was incorrect, and to either request modification or have it cancelled. I was told Id have to wait until it was completed. Upon notification that the respective incorrect transfer had been completed I contacted Bank of America to correct the the issue, I was told by the representative that the form they have on file instructed them to execute a full transfer. I stated that was incorrect, as the form I completed and signed, specifically section XXXX, was checked marked for Partial Transfer. At that time I requested a copy of the respective form they have on file, which was told I could view in my secure vault within my respective account online. The respective form is not in the secure vault within my respective account. The form I have explicitly instructed for a partial transfer The representative stated I would need to contact the sending institution in order to request the ACAT transfer be reversed. I followed up with several subsequent phone calls with both institutions, with the last call being w/ Bank of America where I was instructed to initiate a XXXX XXXX XXXX order to have the problem investigated and reconciled. I requested that a XXXX XXXX be initiated on that phone call and the representative stated he had initiated it and they would follow-up with me within XXXX hours. I have heard nothing back since, and the issue has not been resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28226
Submitted Via: Web
Date Sent: 2023-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-09
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Received a letter of rejection for credit card from Bank of America, XXXX TX, Ref # XXXX. The letter was sent to my home address with my first name but a different middle and last name. This may be an attempted fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28226
Submitted Via: Web
Date Sent: 2023-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXXXXXX To whom it might concern ; I was on vacation in XXXX XXXX staying at the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. My husband and myself were looking for a taxi on XXXX XXXX from the hotel to the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The ride is XXXX XXXX each way. I looked up XXXXXXXX XXXX, however the wait time was too long, price range was between XXXX XXXX each way. I was approached in the hotel lobby by XXXX XXXX named XXXX XXXX, stating that he can take us to the stadium and I can use credit/debit card. He was driving XXXX XXXX XXXX XXXX XXXX XXXX We used XXXX XXXX XXXXXXXX from the airport to the hotel ( further distance ) and were charged {$100.00}. XXXX did not disclose that he will charge us {$360.00} to the stadium, we agreed on {$100.00} each way. XXXX XXXX also agreed to pick us up from the stadium at the same price. XXXX did not provide us with any sort of receipt, and no amount was showing on display. No signature was provided. I received a fraud alarm when we tried to pay after dropping off back in the hotel, The alarm was asking to approve {$250.00} authorization. That authorization was approved as I assumed that was the cover for each ride. I received an additional charge of {$720.00} from XXXX XXXX, which was not approved either. My husband XXXX XXXX contacted XXXX XXXX via text message trying to resolve the issue. XXXX stated that he provided limo service, however, no limo car was provided nor requested. Please see XXXX XXXXXXXX XXXXXXXX XXXX XXXX. Website states his prices, {$750.00} charge is for all-day service which we did not request nor receive. XXXX overcharged us based on false demand, which is also illegal. Bank Of America refused to represent our case due to the inability to provide a receipt. However, they sent us a text message with a fraud alert at the point of authorization.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34787
Submitted Via: Web
Date Sent: 2023-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-09
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My family and I have been a Bank of America customer for over 30 years. Over these years we have utilized various BofA services, securing loans, including a XXXX Mortgage with a second mortgage. In 1996 we established a family, veteran, minority owned small business with a SBA-baked loan. This is about the second mortgage ( balloon home loan ) from XXXX, maturing on XX/XX/XXXX. Despite seeking consideration for a lower payoff and encountering challenges during a modification attempt we navigated the process. During all the interactions with BofA I always asked if I could make another monthly payment, and was told that I could not due to the loan reaching it's maturity, and during the modification process it was not necessary. However during the modification process my loan was in fact sold, even though a letter I received from BofA on XX/XX/XXXX stated in the 4th bullet point, that if your loan is being revised or modified then this sale would not affect me. This was frustrating due to the amount of time, phone calls, and due diligence in getting all documents for the modification package. Afterward, our family owned business received a generous offer from our business bank of XXXX years, providing a {$30000.00} discount to pay off the remaining balance of a once {>= $1,000,000} loan. Excitedly I applied for the second mortgage with XXXX, only to encounter a setback due to a reported {$31.00} late mortgage payment in the last year with BofA. Upon contacting BofA, I discovered the loan being transferred during a loan modification, had caused confusion about its status. despite acknowledging the error by several different BofA representatives, this situation for {$31.00} has caused frustration and a huge impact on our credit. Numerous attempts to resolve the issue, including calls, service request, and interactions with various BofA departments and representatives. The last contact on XX/XX/XXXX was with a supervisor named XXXX from XXXX, who displayed a total lack of empathy, or understanding. She kept informing me that this was all my fault and there was nothing she could do to help. I have been a loyal customer of BofA since XXXX. I urgently request the removal of the past due payment of {$31.00} from my credit bureaus. We are counting on the {$30000.00} for fourth-quarter Inventory. This {$31.00} has significantly impacted our small business. I believe that BofA, in line with its commercials will rectify this situation promptly allowing us to save our employees jobs and our family company. Respectifully submitted XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 321XX
Submitted Via: Web
Date Sent: 2023-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-09
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I have tried several times to resolve an issue where a company with access to my account without my permission charged my card {$950.00} and change. I reached out to the company to XXXX, they did not answer my calls, emails or text messages once they stole the money out of my account. Once I disputed the matter BOA provided a temporary credit. I then received a credit reversal that over drafted my account. I asked for the reason for the reversal and BOA mailed me what appeared to be a fake lease document that they reported as a lease agreement. I immediately reached out to the real company and provided them a copy of the fake documents. The apartments management team provided a letter stating that I do not have a lease agreement nor application on file with their company. BOA stated that they authenticated the document which is obviously fake. BOA has yet to respond to my requests to reopen the case so that I can properly have the case looked into. I was told by a representative that they do not verify information that is sent in by the consumer. I continue to submit documents as requested only to be left holding the bag for criminals who Bank of America has not properly investigated. This means that people and defraud innocent people and Bank of America will do nothing to protect their consumers from thieves.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30269
Submitted Via: Web
Date Sent: 2023-12-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-09
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Hello, My name is XXXX XXXX, and I am strong XXXX XXXX XXXX Naturally, I applied for the Bank Of America ( BofA ) Alaskan card. I was approved. I while I was waiting to receive the card, I received a letter about my pending Bank of America Alaska credit card stating there was a fraud alert on my account. When I received the card in early XXXX, I called Bank Of America to inquire about the fraud alert, and also, I asked if I could use my card for a {$19000.00} roofing bill. The BofA rep said, " Yes, you can use it. '' I then attempted to use the card but it was declined. My husband and I used a different card. Upon having received my card, I added it to my digital wallet and made it my default card. I attempted to use the card for low cost items, but the card was still frozen. So, I forgot about it. That is, until I saw my XXXX charge that showed the XXXX XXXX had been run and the charge posted to my account. When I realized this, it was when I received my first statement in XXXX. I signed onto the app and saw I only had approximately 20 days remaining to meet the {$3000.00} dollar card usage agreement to earn XXXX miles. I called BofA, spoke with a rep who told me she would request my account be given more time so I could meet the usage/spending requirements. The BofA rep stated I would receive a letter from them within a week. This was XXXX weeks ago.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98335
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I have banking relationship with Bank of America more than 25 years.. I have checking and saving, credit card accounts with them. My problem starts with wire transfer of {$30000.00} to crypto investment website to : XXXX Bank of American refuses to wire transfer the money saying it is a scam site. XXXX XXXX from Bank of America fraud department called me an put my account on restriction. I can not withdraw any money from my account. Because of this, I suffer the following financial loss as result of their account restriction : 1. I signed a contract with XXXX XXXX to fund my account for {$30000.00}. The website is suing me for failure to fulfill my contract. They said they XXXX appeal to the court to frozen my real estate, cars and fund.I have document to prove this. They have forfeited my account money with them. My loss is {$1400.00}. as of XXXX XXXX XXXX I suffered loss of late charge from my other account such as XXXX {$50.00} Bank of America has not right to say I wire transfer to XXXX is a scam site.It is not up to them to determine which is a scam site. I am asking them to pay for my loss of {$1400.00} for putting account under restriction.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 060XX
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I had unauthorized amounts of money taken from account starting the whole year of XXXX from XXXX XXXX XXXX XXXX, and XXXX XXXX XXXX XXXX XXXX. I filed claims for all of these transactions totally over {$30000.00}. Im finally getting these claims resolved after XXXX year. In the interim of all of this Ive developed XXXX XXXX, which has enabled me to work to my normal capacity. Not having this money in my account has caused me to almost lose my place to live. My credit card payments were in default, I got behind on my car payments which caused my vehicle to be repossessed on XX/XX/XXXX. I spent endless days contacting Bank of America about clearing this all up, the claims would be denied for payment. Until I continued to submit additional faxes supporting my claims. I spent over {$60.00} just in faxing the documents. Along with all of this my credit scores that were XXXX and XXXX have been lowered to XXXX, XXXX and XXXX. Im broken I cant even get a new vehicle without thousands of dollars and a high interest rate. Ive had to pay {$1800.00} in late fees, and eviction filing fees, for getting behind on my rent. I now have a {$57000.00} debt on my credit report for my vehicle being repossessed. I exhausted my other accounts that I had at other financial institutions trying to stay afloat. Ive been reported to XXXX by BOFA which makes it hard for me to get additional accounts elsewhere. BOFA had no sense of urgency for the fraud that occurred in my account. I lost out completely and taking a total of XXXX months to handle this have been overwhelming. BOFA wasnt concerned about me as a consumer and they closed my accounts on XX/XX/XXXX with all of these claims still open. Im pleading for BOFA to compensate me for all of the devastation this has caused me financially, and the time I spent tirelessly on the phone with them. All I got was Im sorry, I understand but no quick resolutions. I worked hard to purchase a brand new XXXX XXXX XXXX for it to be taken from me because I couldnt pay my car payment because all of this missing money from my account. My bank statements from BOFA shows that I paid all of my bills on time. With this deficit wasnt able to. Also when my vehicle was repossessed my expensive handbag, wallet etc was in the vehicle because I was on my way to a doctors appt. I went in the house to get something that I had forgotten and came back out and the vehicle was gone. During the storage of the repossessed vehicle it was compromised and the battery was taken from the vehicle because I was getting emails and text notifications from XXXX XXXX that it had been. Again all could have been avoided had BOFA paid the claims in a timely manner.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28037
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: Between the days XXXX and XXXX I was unemployment during the pandemic pui and Bank of America kept freezing my card saying that my card with Frozen because of suspicion of fraud I didn't ask them to freeze it they just did more than one time several times it would take forever for me to get to the front department to get it on Frozen weeks sometimes then they would ask me to be stupid questions and hang up on me then they close my account and sent my money I had left yet in my account back to unemployment and then I couldn't every time I recertified for my unemployment I didn't have any account to send the money to they didn't notify me that they were closing my account and it was several months before finally unemployment put another button on so that I could start certifying again I lost my car cuz I couldn't pay my car payments I got evicted from my house I'm homeless still from that and I don't think it was right if they kept freezing my card for fraud when I when I never asked them to and then they close my account because I was arguing with him on the phone and then I wasn't able to pay my bills or anything cuz I wasn't able to certify or when I did certify I had no bank account for unemployment to send the money to and I didn't get any of those certifications either because of the Bank of America my complaint
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93257
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A