Date Received: 2023-12-08
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I tried to use my BofA credit card on some purchases at the end of XXXX, but the charges were declined. Got in touch with the credit card customer service department and they informed me that my credit cards were closed. I went online trying to redeem the cash rewards that I accumulated, but the system won't allow, prompting me to call the phone number. I called, and the customer service person can not help me with the redeem either. She said it might be due to the credit card closure, all rewards will be forfeited. I told her that I wasn't the person who closed the cards. BofA was the party decided to close them. If that was the case, they should honor and redeem all cash rewards that I earned. If they don't redeem me for the pending cash rewards because I haven't paid the credit card balance, I understood. But all cash rewards that I earned, I should be able to redeem them. The total cash rewards that I wasn't able to redeem is {$740.00}. Lots of monies in this kind of economy where everything is so expensive. My advise to credit card consumers out there, redeem all your cash reward as soon as it is available. Do not accumulate and let them sit there. If the bank decides to close your accounts, you will lose all rewards you earned.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 951XX
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: Some one made a withdraw on my XXXX Bank of America in the amount of XXXX on XX/XX/2023 the last of my. XXXX payment with out my consent. I have been making claims to Bank of America about 7 times and they keep denying my claims saying im at fault when it wasnt. It was fraud skimmer got a hold of my card information. I ask for proof of the surveillance footage or proof that I did it and they never send me anything. I send them a police report I did and I send them a copy of my I.d to verify me and to verify that it wasnt me. They keep denying my claim. Ive been dealing with this over a month now. The reporting and claims began on XX/XX/2023 that i reported this to Bank of America. Its been more than one time they have closed and denied my claims. They dont want to give me my money back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93725
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I filed a previous complaint : XXXX Bank of America 's Regulatory Complaints notified me the funds would be returned to my account, which they were. However, yesterday Bank of America put a hold on the amount they had deposited. I can not talk to anyone in the Regulatory Complaints department because I don't have the person 's 4 digit extension. I, like a dummy, tossed it out when I thought this issue had been resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91761
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: My XXXX stimulus check of {$1400.00} was cashed at Bank of America in XXXX XXXX without my authorization or knowledge. The money was stolen from me, since I have never had any accounts at Bank of America. I contacted Bank of America asking for an explanation but have not received any response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92677
Submitted Via: Web
Date Sent: 2023-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: Bank of America opened up a checking account in my name and sent checks to me and a debit card I did not open. Constantly sending me false statements of someone else depositing money in XXXX, California useing the account for transaction deposit and XXXX. I have the statement. I have never been in a Bank of America here in NJ. I asked them to close it and they claimed they have but keep sending me statements. If nothing is done I will file a police report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I was issued a check by my law firm, the XXXX XXXX XXXX, at the resolve of her personal injury settlement. This check cleared through the XXXX XXXXXXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXX, and was delivered to me to deposit. I then deposited the check with Bank of America in an existing account in XXXX of XXXX. At this time, Bank of America froze the processing of the check and closed my account. I have been without access to my personal injury settlement funds for over a year with no relief or explanation from Bank of America as to why this check is considered fraudulent. Bank of Americas policies have created a shroud of obscurity regarding fraud protections for its customers. I am not provided information, nor will Bank of America speak with my law firm, or with the issuer XXXX XXXX XXXX, or issuing bank XXXX XXXX XXXX XXXX, about the why the check was dishonored and the funds have been on hold for a year and a half. Nor will Bank of America provide clarity on how to release this check. Bank of America has only said in relation to the check that it deems the check to be fraudulent but will not release a reason why to me or XXXX XXXX Bank. In order for me to be issued another check by the XXXX XXXX XXXX, their original check, Check No. XXXX, XXXX XXXX. XXXX dated XX/XX/XXXX, needs to be released by Bank of America so that the XXXX XXXX XXXX may void and reissue me a personal injury settlement check with my due funds. I will not accept an answer this time of privileged information as the law provides in case of a dishonored check, as I am due reasonable grounds for the withholding of my funds. The bank may not have both an inconspicuous fraud policy by which I nor XXXX XXXX can not defend against and a vague or nonexistent release check policy. Bank of America contacted and resolved with XXXX XXXX that the check was indeed not fraudulent and promised me a return on several occasions, but never actually produced a return of the check or a release of the funds. Me and my firm spoke to the XXXX XXXX XXXX to involve them in the release demand. XXXX XXXX XXXX also scheduled a call with their XXXX XXXX XXXX XXXX Representative to verify that the check was good. On XX/XX/XXXX, we, the XXXX XXXX XXXX, XXXX XXXX Representative, me and my firm, jointly called Bank of America, with myself on the line to approve this discussion with Bank of America regarding my account and this check. During this call, Bank of America did not allow themselves to be spoken to by XXXX XXXX XXXX the Client, XXXX XXXX XXXX, or XXXX XXXX. Bank of America insisted that the call end and that only the XXXX XXXX Representatives contact information be left with Bank of America for a follow-up return call. I followed up several times with Bank of America since this call and was told on each occasion that the check would indeed be released after a certain number of business days. Upon each date for the check to be released, Bank of America denied the release and gave me a new date and a new excuse, as I mentioned above. The steps Bank of America gave me to have the check released from Bank of America are as follows : First, the Accounting Department at XXXX XXXX XXXX writes to XXXX XXXX and requests that they write to Bank of America, clarified below. Write to XXXX XXXX and request that they write, via fax or mailed request, to the fraud department of Bank of America requesting a release of the check they sent. Here is the Bank of America Fraud Department information : i. Fax : XXXX XXXX. Mailing address : Bank of America ACH Services XXXX XXXX XXXX XXXX TX XXXX XXXX. No email for this department. iv. Phone : XXXX Only XXXX XXXX can make this written request to release the check from the fraud department at Bank of America. This means that I can not do this directly myself. XXXX XXXX XXXX, an authorized account user representative and her legal representative, can not make this request. The accounting director at XXXX XXXX XXXX, will also not be qualified to make this request. Bank of Americas policy requires that only the issuing bank, here XXXX XXXX Bank Nevada, directly contact Bank of Americas Fraud Department in writing only to have the check released and returned. Upon the release and return, XXXX XXXX XXXX should void the original check and issue another to my new account and bank. I presented a check that was payable on demand. My check was accepted by Bank of America, and then Bank of America did not honor my check by payment. By not paying a payable on demand check presented to it, Bank of America dishonored my check. Bank of America has since withheld the check, and its payable funds, without an expeditious return. The practice of sending notice that an institution has dishonored a check is regulated by the C.F.R.. If a check is dishonored, timely notice must be provided by the institution that a check has been dishonored, meaning that the provision of such notice is without delay. Bank of America was required to send a formal notice to XXXX XXXX stating that it would not accept the accepted check and why. Bank of America was required to expeditiously return my check unless it could provide reasonable grounds or doubt for its nonpayment. Bank of Americas failure to provide reasonable grounds that my check was dishonored and unpayable to either myself or the issuing bank XXXX XXXX for over a year is unacceptable. Bank of America has not made clear its reasons for claiming my check to be a fraudulent check and will not release the funds to my or return the funds to XXXX XXXX. Upon the recommendation of the Nevada Attorney General, I called the Nevada Financial Institutions Division who referenced me to make a complaint with the Office of the Comptroller of the Currency as Bank of America is a national bank rather than a local one. I filed a complaint a month ago with the OCC notifying them of Bank of Americas withholding. This situation has been ongoing for over a year and the lack of effort and communication to resolve this matter reflects poorly on Bank of America as an institution. Moreover, the lack of effort by any institution to investigate this matter means that I will have to pursue action through the courts and seek compensation for my expenses and loss of interest resulting from the nonpayment of my check.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89122
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Victim identity theft account takeover within first 20 days deposit XXXX sent fbi reports ftc nypd etc and they saying they paid my claim but not my husbands who they said no bank error found but didn't realize they were sending his debt cards statements etc to the address of the people who stole identity and sent 30+ supporting documents of proof but say they paid my claim in full mov XXXX but didn't still didn't secure account my husband never once got mail or debt card been fighting with them for 13 months over this when they alerted us of it!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX. XXXX XXXX, CA XXXX XXXX XXXX XXXX XX/XX/2023 Friday Bank of America, XXXX. Consumer Financial Protection Bureau XXXX : Consumer Financial Protection Bureau XXXX : Inquiry Regarding Banking Practices and Legal Obligations Reference : XXXX. Consumer Financial Protection Bureau XXXX ( XXXX pgs. ) XXXX. XXXX XXXX ( XXXX pgs. ) XXXX. CFPB Complaints : XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX Bank of America XXXX Consumer Financial Protection Bureau XXXX XXXX am reaching out to file an additional compliant on certain banking practices and the legal obligations that banks must adhere to, particularly in relation to customer information and potential retaliatory actions. I have recently encountered situations that have raised concerns regarding the sharing, closing accounts being investigated, selling/sharing of clients personal information, and withholding of information. I am seeking information to better understand the bank 's policies in these areas and how they align with relevant legal regulations. Specifically, I am interested in whether it is against the law for a XXXXXXXX XXXX to engage in retaliatory actions against a customer who seeks information or lodges a complaint. XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX Transparency is crucial in maintaining trust between customers and their financial institutions, and I believe a clear understanding of these matters is essential for both parties. If there are specific legal provisions or guidelines that govern the sharing, closing, selling, and withholding of customer information, I would appreciate it if you could provide me with relevant details. I appreciate your attention to this matter and look forward to receiving information that will help clarify these aspects. Thank you for your prompt response and assistance. Respectfully submitted, XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91910
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was trying to fixed my computer, and I XXXX it the question so there is a website coming up, I clicked on it, it looks just like a official XXXX website so I contacted them, they used an app kind of monitoring my screen and said that they gon na send me a code or something need go to my bank app and type in.They transferred all my money! I realized that was a fraud so I called my bank right away when the transaction is still pending. And the lady who picked up the phone told me that dont worry, shes going to report it and get my money back. So I was waiting for so long, finally I called again, somebody else picked up the phone telling me is because I am the one sent the money out so thats gon na be different situation, I said yes, because it was a fraud, they made me to do it, I dont even realized I was sending the money. And finally they said they were negotiating with the other persons bank. I dont understand why they need to negotiate, of course they are not gon na send my money back! THE AMOUNT was {$890.00} THE DATE was XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11385
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I sent some letters to the credit bureaus regarding inaccurate items on my credit report. My letters have been disregarded and Ive been receiving letters stating Im using a 3rd party. I have attached my ID and letters to this complaint for your review.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 283XX
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A