Date Received: 2023-12-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Unemployment direct deposit is scheduled for today and BOA has NOT deposited funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76001
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I made a bill pay check payment from my Business checking account ( XXXX XXXX ) to my XXXX for {$700.00} ( the payment was a XXXX refund for their security bond ). The check was cashed by the XXXX once on XX/XX/2023 and the exact same check was cashed again on XX/XX/2023. I can not contact the XXXX, but I have raised the issue with Bank of America on 3 phone calls ( attached is the letters from BoA ). Each time BoA admitted it was their error that validated the check twice and promised the money will be returned within 5 working days. After the last phone call I attended the local branch where I was told that I have to pursue the case civilly and the bank will not refund me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33880
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I received an email from Bank of America on XX/XX/XXXX ( enclosed ) notifying me that I owe them {$420.00} in unpaid fees related to a safe deposit box that was closed in XXXX of XXXX. I had to file a complaint with the CFPB at the time ( XXXX ), due to Bank of America 's willful negligence and inability to resolve this issue without the involvement of regulators.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94070
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: On XXXX, we realized that on XXXX, from our Bank of America checking account, they had made a payment of {$9600.00}, to an XXXX XXXX credit card, unknown to us. Prior to this payment, they had made a transfer of {$11000.00} from our savings account to our checking account. At that time, we made the claim via telephone for the transfer ( Claim number : XXXX ), and they did not accept our payment claim ; because, according to them, the transaction was in Processing status and they had to wait for its final result. On XXXX, when we realized that the payment transaction had been completed, we proceeded to also make the claim for the payment of {$9600.00} ( Claim number : XXXX ). At that time, we were informed that the investigation was taking approximately 45 days ; but that, however, they made a payment for the claimed amount within 10 business days ; this offers relieved us. Upon receiving no response, we called the bank again, who informed us that the claim had been rejected, because according to their investigation the payment had been made by us, according to them from our personal computer, the one we usually use to access online banking. But that is impossible, because that computer is for personal use and no one else has access to it. Therefore, we requested reconsideration of the claim and they informed us that we could fax any evidence in our favor ; however, at that time we did not know what evidence we could present, because we did not know what their evidence was to deny the claim. In this regard, on XXXXXXXX and XXXX, we prepared letters explaining the situation ( one letter for each case ), with which we considered our arguments for the favorable reconsideration of the case. Among the arguments raised, we pointed out that we could not understand how personalized alert notifications were not activated, since we have them configured so that we are informed of any transaction over {$100.00}, among others. Furthermore, the amounts of both the fraudulent transfer and payment, referred to above, are quite significant and atypical ; for this reason, they should attract attention and be monitored by the bank, in order to avoid similar frauds with any client. But the claim was denied again by the institution ; at that time, we reiterated that they would send us the details of the investigation. On XXXX, we received only a brief report that did not have further details ; It did not even include the information of the fraudulently paid credit card ( customer name, card number, issuing bank, among others ). On XXXX, we again sent an explanatory letter rejecting the payment and the transfer indicating that the IP addresses that appeared in the report, sent by them, did not belong to the company that provides us with the Internet service ; and again, stating our arguments that the transactions were not carried out by us. To date, we have not received a response to that letter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77082
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX Bank of America allowed a garnishment of - {$4200.00} from my money market savings account ( attached transaction image ). They did not notify me of the transaction before or after. I called to report it as fraud because I didnt recognize Legal Order, XXXX XXXX as an authorized transaction on my account. I was informed that it was a court order and they couldnt provide me with the entity name or information pertaining to the order. I was told I would have to go to a bank branch to get this information and a copy of the supporting document. After visiting the bank branch on XX/XX/XXXX, I was provided a copy of a one-page document that contained very little information as a court order ( attached ). I learned that Bank of America allowed the garnishment by the state of CA for a matter that is currently still in dispute. I am a NC resident and have been for the past 36 years. CA, in error, has charged me XXXX resident income taxes vs. an investor in a passive business investment I have in the state. I have never been a CA resident in any capacity. My bank account has always originated in NC and never CA. I asked for a copy of the bank policies permitting the garnishment. I was informed I would need to reference my original account documents from when I opened ( nearly two decades ago ). Given the age of my account, I informed them I no longer have these documents. I was handed a booklet that new customers are given when opening an account in XXXX and told that I would need to read through that to find the information I was looking for. I have not been able to locate any clear language in this material to explain the business practices/policies regarding matters like these. I recently found the attached article referencing the actions your organization has taken against Bank of America in the past 24-months for situations like mine : unauthorized garnishments and deceptive consumer information regarding their rights ; imposing unenforceable clauses in take it or leave it customer contracts; failing to adhere to consumer protections and acting on garnishment orders without disclosing that the accounts were located out-of-state and protected from the issuing courts garnishment orders.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 282XX
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I was staying at a place called XXXX XXXX XXXX located in XXXX Fl. XXXX XXXX XXXX is a property of XXXX XXXX. I was making payment online through their website for the rental I was renting. I made several Payments monthly from XX/XX/2022 through XX/XX/2022. I was using my debit cards from 2 different Bank of America accounts depending on which account the funds were available in. On XXXX or XXXX the day was our last day in the RV park as the unit was being rented out after that. I had gathered everything and had expected to see a final bill and what was owed after a walk through of the unit was completed. Nothing was received, instead a payment was taken directly from the account with no communication. The woman had called my parents but not my number directly. I disputed with Bank of America as they advised they would research and get back to me with in 30 days. I advised that I had not input my cc number on file to be saved, did not authorize the final payment and everytime I made a payment through the online system I always entered all CC info EVERYTIME as it was never saved! I disputed the charge as Bank of America advised it was legit. well of course but that was not Right of the RV park to take a payment that was not authorized nor was it right that no communication was directly with myself. 2 business in the wrong. And as it appears why and how would my information be available that they were able to process a payment? Is there software saving info with out knowledge and consent by the customer? Are they recieving full CC details on statements? How safe and secure was my information! In addition the woman ( XXXX XXXX ) the assistant Office Manager was or possibly still is also a Mortgage Specialist II for Bank of America. That would be abuse of powers and if she had connections still she was able to pull all bank details including my Debit Card info and able to see what was available. VERY SHADY! My information was not authorized no consent was given and I truly believe that there are laws and violations that have occured and yes the debt was owed but never verified and confirmed and the payment was taken with no authorization and finalization consent. I believe that my information data has been breeched and i would bet that I am not the only one. Someone has/had access to see my full banking information! Date XX/XX/2022 {$1400.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: ON XX/XX/2023 I DISPUTED FALSE INACCURATE INFORMATION ON MY CREDIT REPORT. THE CREDIT BURUEA RESPONDED STATING THEY HAVE VERIFIED THE DEBT. I THEN RESPONDED BACK ASKING FOR VERIFICATION PROOF FROM THE INVESTIGATION OF THE DEBT WHICH WAS IN THE AMOUNT OF {$26000.00}. THE CREDIT BUREAUS REFUSE TO SEND IN PROOF OR REMOVE THE INACCURATE/FRAUDULENT ACCOUNT FROM MY CREDIT REPORT.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33157
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2023, XXXX was taken out of my checking account without any notice or my permission. The transaction went without my knowledge and the bank approved such a large transaction. This transaction is not a bill that I owe. They claim it is a collection from an another bank. But I do not have a collection with them. I called the other bank about the XXXX transaction and they said it was not their doing. This Is Bank of America, which I am having a problem with.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08234
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I'm writing to address a matter of significant concern regarding recent adverse actions taken upon my credit accounts, I believe that there might have been an misunderstanding and I kindly request your attention to this issue for proper investigation and resolution. On XX/XX/2023 I submitted an application to Bank of America which served as a valuable security purchased by the bank, as they are the borrowers as defined by Congress in 12 U.S. Code 1431. Despite this understanding, Bank of America has unjustly refused to grant me access to the credit line I requested, thereby impending on financial opportunities and violating regulations governing fair lending practices. Consumer credit transactions are initiated using credit cards in accordance with 15 U.S.Code 1602 ( l ) a credit card is any card, plate, coupon book, or other device used to obtain money, property, labor or services on credit. I am the holder in due course, as I presented the credit card to initiate the transaction. In pursuance to 15 U.S.Code 1602 ( n ) and its not possible for me to be denied for something I initiated. I am granting your corporation the right to extend credit as defined within 15 U.S.Code 1602 ( f ). I frequently in connection with loans as outlined in 15 U.S.Code 1602 ( g ) as the original creditor. I understand my rights and reporting to the consumer reporting agencies is voluntary as per the CFPB this is a private transaction. Nowhere does the term adverse action in the FCRA mention the denial of credit to a natural person and I expressly granted Bank of America permission to extend to me my right to credit because I am credit worthy and in good faith. The right to extend credit belongs to me and I'm the one who extends credit to borrowers pursuant to 15 U.S.Code 1602 ( g ). According to 12 U.S.Code 1431 the power and duties of banks is to borrow and pay interest. This is a consumer credit transaction and this is an unfavorable situation to me as a consumer. Furthermore, my credit was used and I received no benefit from the use of my credit. As inquiry appeared on my consumer report indicating a transaction where someone profited from my credit and I gained nothing. In fact fact this caused me mental and financial damage as defined by 15 U.S.Code 1602 ( p ) term unauthorized use as used in section 1643 of this title, means a use of a credit card by a person other than the cardholder who does not have actual, implied, or apparent authority for such use and from wwhich the cardholder receives no benefit. So I have been discriminated against as there are no federal laws allowing a credit score to extend credit. In good faith I exercise my rights and as a natural person I face discrimination and pursuant to 15 U.S.Code 1691 it shall be unlawful for any creditor to discriminate against any applicant with the respect to any aspect of a credit transaction. The Federal Reserve Act provides for the utilization of securities as collateral for various financial transactions. I believe Bank of America has utilized my security without my consent or proper compensation, thereby infringing upon my rights as a securities holder, thus commiting fraud pursuant to 18 U.S.Code 1348. The concept of equity of account ensures that all parties involved in a financial transaction are treated fairly and interest of securities holders, such as myself are protected. I believe that Bank of America has denied my rights to equity of account by not providing me with the appropriate benefits and compensation associated with the utilization of my collateral security. As a financial institution and national bank Bank of America has legal obligations to comply with the the Federal Reserve Act and other applicable laws & regulations. This includes ensuring that the rights of security holders are respected and that fair and transparent financial practices are followed. It is crucial to ensure that Bank of America upholds its fiduciary responsibilities, complies with fair lending regulations refrains from engaging in fraudulent activities and provides me with the credit access I am entitled to based on the security l provided.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75104
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I called credit bureaus and informed them their are inquiries i dont recognize would not remove without removal letter from the companys, companys could not provide info because there is no account open
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A