Date Received: 2023-12-23
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I have an Unlimited Cash Rewards World XXXX XXXX ending in XXXX with Bank of America. I have been using an offer of 0 % interest on Direct Deposit and Check Cash Advances for that card and carrying a balance with 0 % interest from that offer. I made a purchase of {$2500.00} on XX/XX/XXXX and made a payment of {$2500.00} to cover the purchase to avoid accruing purchase interest. However my statement for XXXX ( date : XX/XX/XXXX ) showed an interest charge of {$21.00} and balance amount subject to interest was {$1100.00}. While unhappy about this I made another payment of {$1200.00} on XX/XX/XXXX to cover the amount carrying purchase APR. To my surprise, XXXX statement on XX/XX/XXXX wrote I am having an new purchase interest charge of {$27.00} with purchase balance subject to interest being {$1500.00}. I made no new purchase between XX/XX/XXXX to XX/XX/XXXX at all. While I made my best effort to cover my purchase to avoid purchase XXXX charge over two months following statement, and made no new purchase, I still could not cover the previous stated purchase balance. I contacted customer service however the customer service could not explain why this happened and blamed on me not understanding interest accrual. I could not find anywhere in BofA terms about how this could be explained. This misbehavior of BofA calls for tighter regulation on interest charge and credit card promotion advertising. BofA needs to correct this issue right now and reimburse the wrongly charged interest. BofA needs to clearly publish in the statement how to cover the amount subject to APR but not hiding details in the fine prints.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97229
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: In XXXX Bank of America sent me a message that they had closed my account due to fraud later. After that my Social Security check came in and it was direct deposited and they in that account they sent back all the other bills that I had tried to pay through my account and they kept the Social Security check, Ive tried several times to get it back from them and find out what happened and they just keep telling me it was due to fraud and finally on Wednesday someone from that office told me that there was three wire transfers made to my account and then returned. I know nothing about this. I dont know anything about wire transfers, and because of this, I have had two other banks close my account as soon as I open them due to this problem, I have asked that please let me get my money so I can pay my bills and they tell me that when they finish investigating, I can get my money. Its been 45 days already. I dont know when they gon na get Finished The other two accounts that I got closed on me came with XXXX and XXXX.. I have a small amount of money in XXXX which they are old and also so I am just trying to get my money back. I didnt do anything. Its really sad when you only get {$1200.00} a month to live on and you cant even get that.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30016
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Bank of America made the decision to close my credit card because they couldn't establish contact with me to verify personal information. They attempted to call me, but due to the fear of it being a scam, I didn't dare to provide personal information over the phone. Subsequently, they sent correspondence, which the USPS didn't deliver because I was out of town for personal reasons and couldn't receive it in time. Until XX/XX/XXXX, the bank took the drastic decision to close the credit card that I had maintained for over 8 years with an impeccable record. In my opinion, this was an unfair and radical measure. If it was for security reasons, they could have simply frozen it instead of closing it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32808
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I am writing to formally request an investigation into and the removal of an unauthorized hard inquiry on my credit report. I recently discovered this inquiry on XX/XX/XXXXXXXX when reviewing my credit report, and it has come to my attention that I did not provide consent for such an inquiry to be conducted. Below are the details of the unauthorized hard inquiry : Creditor Name : BK OF AMER Date of Inquiry : XX/XX/XXXXXXXX Inquiry Type : Hard Inquiry I would like to emphasize that I did not authorize any entity to make a hard inquiry on my credit report at the specified date. I am concerned about the potential impact of this unauthorized inquiry on my credit score and overall creditworthiness.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55126
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I received a notice ( XX/XX/2023 ) from Bank of America that my credit card was expiring and that I should be expecting a new card in the mail soon. Please note that I have not used this card for over a year since my XXXX credit card has better rewards. A couple of weeks went by and I still did not receive the card. So I went to check my account online and I see numerous charges on the card that I clearly did not make. XX/XX/XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX FL {$250.00} XX/XX/XXXX XXXX XXXX XXXXXXXX XXXX XXXX FL {$250.00} XX/XX/XXXX XXXX XXXX XXXX XXXX XXXXXXXX FL {$250.00} XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX {$250.00} XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$260.00} XX/XX/XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX {$250.00} XX/XX/XXXX XXXX XXXX XXXX XXXX XXXXXXXX FL {$250.00} XX/XX/XXXX XXXX XXXX XXXX XXXXXXXX XXXX FL {$260.00} XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX FL {$250.00} XX/XX/XXXX XXXX XXXX XXXX XXXX XXXXXXXX FL {$250.00} XX/XX/XXXX XXXX XXXX XXXX XXXXXXXX XXXX FL {$260.00} XX/XX/2XXXX XXXX XXXXXXXX XXXX XXXX XXXX FL {$270.00} These are the only charges to the Bank of America credit card in over a year ( I have not touched this credit card at all ) and the transaction were made all across the state of Florida. I live in XXXX XXXX and have not been to anywhere close to these other cities. I did not receive any suspicious activity alert or notice from Bank of America. I suspect the new replacement card was stolen when it was being mailed to me. I immediately called Bank of America to explain my situation and file a claim and dispute all these transactions. A week later, I received a notice saying my claim was denied. I called their Fraud Claim department again, and asked why it was denied and had to explain my situation again. They said they made a mistake and did not note that the card was stolen and said that they were going to re-open the claim for further research. Across the months of XXXX through XXXX, I had called them approximately 12 times regarding this claim, explained my situation again and again and to have it reopened. Every time I call, I keep getting re-assured by their Fraud Department that they clearly understand my situation and will make sure to relay it to the claim reviewers. I just received another notice saying the claim was denied once again, because the transaction was chip use. They completely ignored the fact that it was stolen. I received a billed statement ( $ XXXX ) for all these charges and the due date is coming up. I do not want my credit history to by impacted by any late fees for these ridiculous charges. I am extremely frustrated and am trying every approach to get this resolved as soon as possible. I am at my wits end and desperately in need of assistance. Please help. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33428
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XXXX XXXXXX/XX/, I dialed XXXX from my handset to make the monthly payment. After typing my zip code, the automated machine said there was an error, wait for an assistant. I didn't believe anything. So I tried it at least three times, and same response. Therefore, I decided to pay my bill via XXXX XXXX. Again, I was informed there has been error. Finally, I tried it again, I took a screenshot picture while the payment was processing. I received a notice saying payment didn't go through, but when I checked my Bank of America online ledger, it had gone through. ( see images ). Since the payment of {$71.00} had gone through, I notified : - XXXX ( requesting my payment confirmation ) - XXXX - XXXX - XXXX Nobody texted me anything. This morning, XXXX, I woke up and went to use my phone ; no service. I couldn't believe payment had gone through, and I had no service. This is the second time I wake up with no service and the bill is paid So, I called XXXX to inform them that my handset was switched again and now I have no service. This took place around XXXXXXXX XXXX EST. I even disclosed to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX On my way to the airport, I stopped at the XXXX XXXX XXXX retail store inside the XXXX XXXX. By then, it was XXXX XXXX XXXX., XXXX to XXXX XXXX. EST. I shared everything to XXXX. He alleged his computer reflected no payment. I dialed XXXX on speakers, and the machine said my last payment was XX/XX/2023. XXXX dollars has been added to my account. And then it said " you have a XXXX balance. '' Dialing XXXX was not enough evidence to XXXX. So, I dialed the Bank XXXX on speaker phone. The automated machine said clearly XXXX XXXX {$71.00}. Then XXXX said, " Well, I do not know if it's being returned. '' So, I called XXXX XXXX XXXX and when I asked for Customer Representative for payment, the machine hung up on me. At that point I notified XXXX XXXX XXXX FCC OIG of what I was encountering. Then XXXX came over while I was trying to reach XXXX XXXX XXXX customer service. XXXX had already left my side. XXXX asked me to open my handset. He brought over a sim card and IPad. He then punched a few characters. He closed my cell phone. He then said " all done. '' Something to that effect. After that he dialed XXXX. The automated machine said, " Your last payment was XX/XX/2023. I went crazy ; and raised my voice. XXXX said he didn't do anything. I haven't paid. In conclusion, since I had a flight to catch, I made a second payment, {$69.00}. ( see images ) I recorded 95 % of the payment process. After a receipt was handed to me, I opened my online ledger and showed the double billing. A few hours later, a text kicked in saying my payment was not successful. Therefore, I'm asking for a refund of {$71.00}. Please have Bank of America refund {$71.00}. CRAZY, but true. Again, please have {$71.00} refunded asap. Thank You, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-24
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: The corporation has Violated The Privacy Act of 1974 as well as the terms and conditions of our agreement pertaining to its initial privacy notice. The Consumer has respectfully entrusted the corporation with a certain level of expectation that the financial records would be maintained safely, securely, and in good faith. The corporation has repeatedly, on a monthly basis disclosed non public personal information, including personal records and personal transaction history, to multiple non-affiliated third parties for marketable services such aXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX etc. This has negatively affected the consumers ability to attain credit and services for Personal family and household usage. Although the consumer has received the initial privacy notices, the consumer receives the goods monthly the corporation has failed to deliver notice to the consumer of the ability to opt out of the sharing of non public transaction history on account to non affiliated parties of the Agreement. Please See all violations below 5 U.S.C. 552a ( b ) 16 C.F.R. 313.10 ( a ) ( 1 ) ( ii ) - Limits on disclosure of non-public personal information to nonaffiliated third parties. 16 C.F.R. 313.10 ( a ) ( 1 ) ( iii ) - Limits on disclosure of non-public personal information to nonaffiliated third parties. 16 C.F.R. 313.10 ( a ) ( 3 ) ( i ) - Limits on disclosure of non-public personal information to nonaffiliated third parties. 12 CFR 1016.10 ( a ) ( 1 ) ( ii ) - Limits on disclosure of nonpublic personal information to nonaffiliated third parties 15 U.S. Code 1681b ( b ) ( 1 ) ( A ) ( ii ) - Permissible purposes of consumer reports 15 U.S. Code 1681b ( b ) ( 2 ) ( A ) ( i ) - Permissible purposes of consumer reports 15 U.S. Code 1681b ( b ) ( 2 ) ( A ) ( ii ) - Permissible purposes of consumer reports 12 U.S. Code 3403 ( a ) - Confidentiality of financial records
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89081
Submitted Via: Web
Date Sent: 2023-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Bank of America - multiple complaints/concerns regarding the following : -autopay failure -failure to notify customer/client about autopay feature not working and/or late payment -credit line reduction without warning or accurate reasoning -credit score reduction without warning -customer/client feeling concern around being mislead/mishandled and abused by Bank of America 's deceptive practices XX/XX/XXXX -- Received BofA ( Bank of America ) email stating line of credit reduced : " Unfortunately, on XXXX XXXX we reduced the credit line on your credit card account ending in XXXX XXXX XXXX XXXX BofA reduced credit line from {$7000.00} to {$3800.00} XX/XX/XXXX -- Went to BofA website and spoke with chat support to waive late fee as first time courtesy and make payments for XXXX XXXX XXXX XXXX to bring the account current. XXXX XXXX- Called BofA Customer Support via phone which stated client had 'history of delinquencies ' and this credit line was reduced because of information from XXXX. ( This later proves to be an untrue statement from BofA associate ). Note : Client has proof of on-time ( or early ) payments made manually over automated phone system every month since opening line of credit. XXXX XXXX XXXX XXXX XXXX; verified credit report. No delinquent information for last 15 years with BofA or any institution or creditor. XXXX XXXX- Called XXXX ; representative verified client 's line of credit was still {$7000.00} for BofA and no history of delinquencies, late payments or collections on credit report. Additionally, stated no red flags on credit report. I asked if this has happened before with BofA and representative said yes. XXXX opened investigation on BofA claims, but line of credit still stated {$7000.00} during the investigation. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX section states 'You have too many delinquent or derogatory accounts ' due to BofA reporting client delinquency ( note : late payment reported to credit bureau ( s ) well before 30+ days which is commonly believed to be the standard ) with zero communication from BofA via phone/email/mail. XXXX XXXX XXXX XXXX XXXXXXXX mentioned any further investigations ( disputes ) opened by client would cause a reduction in credit score if client was not favored. 'BofA stated the report of " derogatory accounts or deliinquies '' was " accurate '' although that is factually untrue. XXXX XXXX XXXX XXXX can not request creditor ( BofA ) to update line of credit XXXX XXXX - 'BofA choosing to reduce the credit line, nearly in half, is the reason the credit score has dropped XXXX XXXX -- Called Bank of America XXXX Escalated to Manager ( XXXX XXXX who then forwarded the call to a credit analyst XXXX XXXX XXXX XXXX XXXX XXXX ( verified this was due to a late payment set up from auto-bill that caused the line of credit to be reduced ). XXXX verified payments have been made timely and the only issue was with the one payment with auto-pay for XXXX XXXX minimum payment. XXXX XXXX said he could see it appeared there was a problem with the auto pay function from the BofA website. XX/XX/XXXX Decided to pay off card in full and close out line of credit with BofA as they are deceptive, and mishandling client ; also growing concern over recent and new class action lawsuits against BofA related to these very matters. Therefore, submitted separate payments to pay off credit card with BofA - {$3000.00} - {$550.00} XX/XX/XXXX Received email from BofA stating they received client 's {$3000.00} payment. Checked online banking with BofA -- states {$3000.00} was posted to credit line as payment ; additional payment of {$550.00} was pending. XXXX Received separate email from BofA stating they are pushing through an ( unauthorized ) payment of {$97.00} to the line of credit client had paid off and intended to close. Called BofA disputing auto-payment of {$97.00} dollars which as not authorized. BofA associate states " I don't know why this happened '' " I don't know why the system would do that ''. Also states he can not change the pending unauthorized payment of {$97.00}. End Result : Credit score reduced by XXXXXXXX XXXX and line of credit reduced to {$3800.00} due to BofA 's Auto-Payment issue, without any notification that a payment was late. Additionally, BofA reported to XXXX prior to 30 days of first-time late payment, late due to BofA 's failed bill/auto payment system. *BOA did not notify client in a timely manner of credit reduction ( Credit Act of 2009 requires creditors to notify consumers within 45 day notice. BofA chose to cut credit line in half with 1 days notice, and report to XXXX within 2 weeks of first-time late payment. *BOA stated issue was with a history of delinquencies and was directed to XXXX XXXX This statement was proven to be inaccurate as client has zero delinquencies on credit report. Additionally, no history of late payments, collections, bankruptcies, etc. Credit score was last at XXXX due to strong credit history. *Bank of America has managed to negatively and significantly impact client credit line and credit score due to negligence, and reckless, abusive practices.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98501
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I am writing to dispute an unauthorized hard inquiry that has recently appeared on my XXXX credit report. Upon reviewing my credit report, I noticed an inquiry from Bank of America XXXX XXXX XXXX I did not authorize this inquiry, and I am concerned about the potential impact it may have on my credit score. I have not applied for any new credit or made any inquiries with Bank of America ] during the time period in question. Therefore, I believe this hard inquiry was made without my permission. I have also taken steps to ensure the security of my personal information and have not shared my details with any unauthorized parties. I request that you investigate this matter and remove the unauthorized hard inquiry from my credit report, as it is negatively impacting my credit score and may be indicative of fraudulent activity. I also request that you provide me with a written explanation of the outcome of your investigation and the actions taken to rectify this issue. I am confident that with your assistance, we can resolve this matter promptly and restore the integrity of my credit report. Thank you for your attention to this dispute. Sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30904
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I am writing to dispute an unauthorized hard inquiry that has recently appeared on my XXXX credit report. Upon reviewing my credit report, I noticed an inquiry from Bank of America XX/XX/2023. I did not authorize this inquiry, and I am concerned about the potential impact it may have on my credit score. I have not applied for any new credit or made any inquiries with Bank of America ] during the time period in question. Therefore, I believe this hard inquiry was made without my permission. I have also taken steps to ensure the security of my personal information and have not shared my details with any unauthorized parties. I request that you investigate this matter and remove the unauthorized hard inquiry from my credit report, as it is negatively impacting my credit score and may be indicative of fraudulent activity. I also request that you provide me with a written explanation of the outcome of your investigation and the actions taken to rectify this issue. I am confident that with your assistance, we can resolve this matter promptly and restore the integrity of my credit report. Thank you for your attention to this dispute. Sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30904
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A