Date Received: 2023-11-22
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I discovered I had been the victim of identity fraud. Someone had used my personal information to fraudulently open several credit accounts and services. I obtained a copy of my credit reports and discovered an American Express Card opened on XX/XX/2016, had been one of the fraudulent accounts. I called and sent letters to American Express to inform them of the fraudulent account. Additionally, I informed American Express a fraudulent bankruptcy petition had been fraudulently filed to cover up the identity fraud. I also requested a copy of the fraudulent application for a police report. American Express would not send a copy of the fraudulent application. American Express said the information on the application matched my information so the account was mine and I needed to pay the balance.
Company Response:
State: TN
Zip: 378XX
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I am writing to express my immense frustration and disappointment with the customer service provided by American Express in relation to my Hilton Honors Credit Card, which includes the XXXX XXXX benefit. I have encountered a critical technical issue with the registration of my XXXX XXXX, and despite opening four separate cases with Amex in the last five weeks, I have yet to receive a satisfactory resolution to this matter. The first case was initiated on XX/XX/XXXX ( case number XXXX and XXXX ), and I was initially told that it typically takes 7-10 days to resolve such issues. However, it has now been well over 5 weeks, and I have not received any updates or progress reports from Amex regarding the status of my case. This is not only unacceptable but also extremely inconvenient for me, as I rely on the benefits associated with my Hilton Honors Credit Card, including the XXXX XXXX. When I called Amex seeking assistance, I was met with further frustration. The customer service representatives could not provide me with a specific timeframe for when the issue would be resolved. I was simply told to wait, which is not an acceptable response, given the extended time it has taken to address my problem. Furthermore, there was no offer of any alternative solution or workaround to mitigate the inconvenience I am experiencing.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: i never sign up for electronic billing, my acct show up late not paid on an e mail. purchase from XXXX and XXXX XXXX are not mine
Company Response:
State: TX
Zip: 763XX
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I received an offer from American Express for a pre approval I applied for the card and it was declined. When I checked the reason it was an error page with no explanation. Also when I was logged on I noticed 3 previous applications that were declined. From XX/XX/2023 to present. I recognize 2 of the applications in XX/XX/2023 and XX/XX/2023. The others were not authorized by me. The offers were deceptive and misleading when it applies to good credit and your score. My score is over XXXX with Good credit .When I read one email from them without the error. It stated that my denial was because I had collections and inquiries and it didnt make since because at that time that was not correct. And the rep I spoke to completely Bias and I was XXXX to get a denial by her tone with me telling me people like me dont get approved often only middle aged white individuals and that I have audacity inquiring about a card with there company when I was sent the offer. The unprofessionalism was real and she hung up on me when I asked to speak to her supervisor and would not give me her name,
Company Response:
State: NY
Zip: 14227
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I received a {$1000.00} American Express gift card from my work. I was thrilled for this, because it seemed like it would be convenient, but I am now realizing that Amex gift cards barely work online. I can not make purchases online. I have been trying to spend {$130.00} of my {$1000.00} balance on XXXX since yesterday and I keep getting declined. I tried on XXXX and had a similar problem. Attaching a photo of my emails saying my payment keeps getting declined. I have checked the card numbers, I have removed the card and readded it, I have verified it through Amex, etc. To no avail. I dont know how Im going to buy my gifts for the holidays since my plan was to use this card for all purchases online because I dont have a physical card to use in person. Upon doing my research, this seems to be a common problem people have. I cant believe it hasnt been resolved.
Company Response:
State: WA
Zip: 98116
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I have attempted to make multiple purchases at eligible US based retailers that continue to be declined even though I have a sufficient balance. This has been an ongoing issue where I have to make many attempts and the order will sometimes go through. - XXXX order on XX/XX/XXXX for {$100.00} - XXXX order on XX/XX/23 for {$210.00} The AMEX customer service representative submitted a payment authorization and told me to wait 24 hours to attempt the XXXX order again but this is very inconvenient and I am not hopeful the issue will be resolved. I also expect this to continue to happen with other merchants.
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I have been a card member for almost 20 years of American Express. In XXXX 2023 I requested a heads start miles advance on two American Express Delta cards that I have. One a Delta Reserve and the Other a Delta Platinum. Both Amex cards. These advance skymiles were to be paid back over the next 6 month period initiated by Amex. Over the course of the 6 months I noticed that Amex did not take all the points that were advanced to me and made XXXX aware as I did not want any issues in being charged back for the miles borrowed and not repaid. This is at which time I was told by a Amex representative that unfortunately the balance of the miles needing to be repaid had to be earned specifically and paid back by each card and couldnt be used in combination. So even though I had more than enough delta sky miles to pay Amex back from purchases on there cards they would not take my miles from a combination of both cards. This is a matter of pure semantics. No consumer would know that they had to use a specific american express card to pay back miles to a specific card only for specifically the amount borrowed on that one card. They are BOTH AMERICAN EXPRESS DELTA CARDS. Money spent on American express, the same card issuer with the same partner XXXX. Now they want to charge me over {$3800.00} to repay them for miles that have been in my account for 6 months, available to them to withdraw, and further will not allow me to dispute the charge. This should not be legal and frivolous acts by creditor. They are saying I owe them approx XXXX miles when I have had over XXXX miles in my account available for withdraw within the 6 month payback period. I have called in at least 6 times on record to escalate the matter to executive office of which there is zero phone number they will give you to handle such matters and totally unacceptable. I will also be reporting this to the banking commission. I spend a XXXX XXXX dollars a year on my American express cards and this is absurd the amount of time this has taken me to get this situation resolved.
Company Response:
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I received a {$300.00} American Express gift card. I activated it as instructed. I have tried to use the card with several different merchants both online and in person and each transaction has been declined. I have even attempted to make a {$10.00} purchase on my {$300.00} balance with a merchant that accepts American Express gift cards and it was declined. I have {$300.00} and no way to use the funds. I would like my money. I have tried to reach customer service and I only get an automated message that says that I may have tried to purchase above my balance. It does not give me the option to speak with a representative.
Company Response:
State: FL
Zip: 33321
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: -Contacted XXXX XXXX about an order on XX/XX/2023 that was delivered by XXXX but was sent a picture of it delivered to another doorstep clearly not my address. Order was for {$190.00} XXXXUpon contacting XXXX XXXX, they reccomended I contact American Express to dispute it so that I can get my money back -Provided Amex all documentation, but they keep telling me that it was delivered and they can't use the picture that it was delivered to some random doorstep as proof (??? ). Amex account # / Reference # : Account Ending In XXXX Reference Number : XXXX
Company Response:
State: CT
Zip: 06790
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: OFFER REJECTION NOTICE SEE AMERICAN EXPRESS CREDIT ACCOUNT MASTER TRUST SEC FILING : Registration File No. XXXX, XXXX, XXXX FILED PURSUANT TO RULE 424 ( B ) ( 5 ). Prospectus Report American Express Credit Account Master Trust ( XXXX XXXX Key Number XXXX ) Issuing Entity XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX Key Number XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX Key Number XXXX ) Depositors and Transferors American Express Travel Related Services Company , Inc . XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX Key Number XXXX ) American Express Bank , FSB ( XXXX XXXX Key Number XXXX ) Sponsors AMERICAN EXPRESS COMPANY ATTN : American Express RE : Ref : XXXX XXXX XXXX XXXX XXXX XXXX XXXX , UT XXXX ATTN : American Express Company XXXX XXXX XXXX XXXX XXXX , New York XXXX Attention : Corporate Secretarys Office This correspondence is in regard to the received document XX/XX/XXXX, on a denial of my right to credit from American Express National Bank any and all affiliates and subsidiaries. I hope this letter finds you well as the document recently received appears to be from American Express, the word We is referenced several times throughout the document as if multiple individuals or person ( s ) are involved in the creation of this computer-generated letter. Since the document includes no signature ( s ), would all individuals in their private capacities who are involved in said writing please identify themselves, so that I can properly address such individuals. American Express National Bank is claiming to be the creditor for the credit application submitted reference number : XXXX. There seems to be an error as that would be in contradiction of 12 CFR 1002.2 ( l ), which defines a creditor as... the term does not include a person whose only participation in a credit transaction involves honoring a credit card. 12 CFR 1002.2 ( k ) defines a credit card as meaning any card, plate, coupon book, or other single credit device that may be used from time to time to obtain money, property, or services on credit. The credit card that was to be honored in said transaction is the Social Security Card, specifically the account numbers placed on the electronic credit application. If there is any presumption that the said Social Security Card/Account is not used to obtain money, property, or services on credit see 26 CFR 301.7701-11 as security is defined within the meaning of this regulation in reference to the social security number as ... or warrant or right to subscribe to or purchase, any of the foregoing ; negotiable instrument ; or money. - ( Source : 26 CFR 301.6323 ( h ) -1 ). The primary assets of the trust are receivables in designated consumer American Express credit card accounts and Pay Over Time revolving credit features associated with charge card accounts and, in the future, may include other charge or credit accounts or features or products. * The receivables consist of principal receivables and finance charge receivables. Pursuant to Prospectus Report The receivables have arisen or will arise in certain revolving credit accounts that have been selected from the Total Portfolio, in each case, on the basis of criteria set forth in the purchase agreements and the pooling and servicing agreement. Pursuant to Prospectus Report Consumer Financial Products Regulation The relationship of the consumer and the provider of consumer credit is extensively regulated by federal and state consumer protection laws. With respect to credit accounts issued by XXXX and XXXX, the most significant federal laws include the federal Truth in Lending, Equal Credit Opportunity, Fair Credit Reporting and Fair Debt Collection Practices Acts. These statutes impose disclosure requirements before and when an account is opened, at the end of monthly billing cycles and on an annual basis, and, in addition, limit account holder liability for unauthorized use, prohibit certain discriminatory practices in extending credit, and regulate practices followed in collections. In addition, account holders are entitled under these laws to have payments and credits applied to the revolving credit account promptly and to request prompt resolution of billing errors. The trust may be liable for certain violations of consumer protection laws that apply to the receivables, either as assignee from the transferors with respect to obligations arising before transfer of the receivables to the trust or as the party directly responsible for obligations arising after the transfer. Pursuant to Prospectus Report General The receivables transferred to the trust are generated from transactions made by holders of consumer American Express revolving credit card accounts and Pay Over Time revolving credit features associated with American Express charge card accounts, all issued by XXXX or XXXX. Cards issued by XXXX and XXXX are accepted worldwide and may be used for the purchase of merchandise and services. Subject to certain conditions, the transferors may convey to the trust receivables arising in charge or credit accounts or other charge or credit products that may be of a type not currently included as accounts. Pursuant to Prospectus Report Credit Card Accounts. American Express credit card accounts may be used to purchase merchandise and services from merchants accepting American Express credit cards, to transfer balances from other credit accounts or to obtain cash advances. American Express credit card accounts are primarily solicited through direct mail, inbound and outbound telemarketing, online and other remote marketing channels. Offers are made to existing Card Members and to non-Card Members. In addition, XXXX offers American Express credit card accounts that are originated under affinity or co-branded programs between one of the American Express banks and certain unaffiliated entities, which can include in-person marketing. XXXX and XXXX also run print, radio, television and online advertisements for American Express credit card accounts and have a toll-free telephone number and online channels for requests for information and applications. Receivables may also be generated by soliciting the transfer of account balances from American Express competitors accounts. Pursuant to Prospectus Report In regard to the credit application American Express National Bank ( XXXX XXXX Key Number : XXXX ) would be a Sponsor - ( 12 CFR 43.2 ), which is referenced with the SEC filing number : XXXX, XXXX. As the listed Sponsor in the previously referenced SEC filing the duties of a sponsor are organizing and initiating a securitization transaction by selling or transferring assets, either direct or indirectly, including through an affiliate, to the issuing entity. As a natural person within my own right ( 31 CFR 306.11 ), the placing of the credit card number meaning the social security account/number on said credit application in addition to consenting to the purchase of the consumer credit report associated with said social security account , is intended to be used as an asset to be transferred to the Issuing Entity listed in above referenced SEC filing as XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX Key Number : XXXX ). The primary asset of the issuing entity are receivables generated in a portfolio of designated consumer revolving credit accounts or features and, in the future, may include other charge or credit account or features or products. The term application does not include the use of an account or line of credit to obtain an amount of credit that is within a previously established credit limit. The established credit limit with said Social Security Card is open-end. As American Express National Bank nor any of its affiliates and subsidiaries are in any capacity to claim ownership of the financial assets of the natural person to be pooled, securitized, and invested. As any deposit to any bank is intended to be in the nature of bailment. As the Creditor, XXXX, XXXX, Beneficial Owner, and Beneficiary to any and all financial assets is XXXX XXXX XXXX XXXX : in his private capacity. American Express National Bank any of its affiliates and subsidiaries are trustee, co-creditor, co-sureties, subrogor, liable surety. This will also serve as notice of breach of fiduciary duty ( U.C.C. 3-307 ). This will also serve as a notice of subrogation as I am demanding credits, a credit card, rights titles proceeds and interest on the investment of the credit application from the XXXX XXXX XXXX XXXX . This also serves pursuant to Securities Act of 1933, Trust Indenture Act, and Securities Exchange Act of 1934. This also serves as an offer with good faith and clean hands. EQUITY WILL NOT SUFER AWRONG OT EB WITHOUT A REMEDY. ONE WHO SEEKS EQUITY MUST DO EQUITY. EQUITY ACTS IN PERSONAM. Following this notice if said financial assets are not either returned to the referenced Creditor/Bailor/Beneficiary/Subrogee via mail within Three ( 3 ) business days or accepted for its intended purpose within Three ( 3 ) business days of the receipt of this notice, an SEC complaint will be filed pursuant to 17 CFR 240.15c1-2 and 17 CFR 240.10b-5. As well as an IRS complaint for abusive tax schemes involving the SEC filed trust arrangement. Credit Terms Agreement : Counteroffer Claim, Subrogation Claim, Equitable Subrogation Claim. Balanced will be zeroed on a monthly basis via special or general deposit of payment coupon from monthly statements as a non-cash item ( 12 CFR 229.2 ( u ) ( 4 ) ). No set credit limit should be bound. It should not be bound because of the tender of the credit application/receivables/note/security from the investor ( XXXX XXXX XXXX XXXX ) in the rules of federal law , the UCC govern laws and acts within this notice and your prospectus report and trust indenture agreements. Any Finance Charge will be offset through the Treasury Offset Program as American Express National Bank CFO will act as fiduciary appointed through IRS form 56. I hope that Equity can be Done. THE COMPANY American Express is a globally integrated payments company that provides our customers with access to products, insights and experiences that enrich lives and build business success. Our principal products and services are credit and charge card products, along with travel and lifestyle related services, offered to consumers and businesses around the world.. Pursuant to Prospectus Report Our range of products and services includes Credit card, charge card and other payment and financing products. Merchant acquisition and processing, servicing and settlement, and point-of-sale marketing and information products and services for merchants. Network services. Other fee services, including fraud prevention services and the design and operation of customer loyalty programs. Expense management products and services. Travel and lifestyle services. Pursuant to Prospectus Report Our various products and services are sold globally to diverse customer groups, including consumers, small businesses, mid-sized companies, and large corporations. These products and services are sold through various channels, including mobile and online applications, affiliate marketing, customer referral programs, third-party vendors and business partners, direct mail, telephone, in-house sales teams, and direct response advertising. Business travel-related services are offered through our non-consolidated joint venture, XXXX XXXX XXXX XXXX XXXX . Pursuant to Prospectus Report We and our principal operating subsidiary, American Express Travel Related Services Company , Inc., are bank holding companies under the Bank Holding Company Act of 1956, as amended, subject to supervision and examination by the Board of Governors of XXXX Federal Reserve System ( the Federal Reserve ). Pursuant to Prospectus Report
Company Response:
State: IL
Zip: 60438
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A