Date Received: 2024-01-19
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I received multiple AMEX gift cards as a XXXX gift from work and they are not accepted by any retailers.
Company Response:
State: NY
Zip: 114XX
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I am writing to file a formal complaint against AMEX regarding their unauthorized sharing of my nonpublic personal information with non-affiliated third parties and consumer reporting agencies. I have taken appropriate steps to exercise my rights under 15 USC 6802 of the Gramm-Leach Bliley Act ( GLBA ) to opt out of such information sharing and I believe my privacy rights have been violated. On XXXX XXXX XXXX I notified AMEX that I am opting out of any and all authorizations, whether written, unwritten, verbal, or non0verbal, for the sharing of my nonpublic personal information with non- affiliated third parties, including consumer reporting agencies, for any purpose other than those necessary to provide me with financial products or services. I provided this opt-out notice in accordance with the legal requirements outlined in 15 USC 6802 and I have retained documentation of my communication with the institution. Despite my explicit opt-out request and my clear assertion of my rights under the GLBA, I have reason to believe that AMEX has continued to furnish my nonpublic personal information to non-affiliated third parties and consumer reporting agencies without my consent. This un-authorization sharing of my personal information constitutes a serious violation of my privacy rights and a breach of federal law. I am deeply concerned about the potential consequences of this un-authorization sharing, including the potential for identity theft, fraud, or other financial harm. I kindly request that the Consumer Financial Protection Bureau investigate this matter thoroughly and take appropriate action to ensure that AMEX complies with all federal regulations and laws, including the GLBA, to protect the privacy and information security of consumers like me. Additionally, I would appreciate regular updates on the progress of this investigation and any actions taken to address the violations committed by AMEX. Please feel free to contact me at XXXX or XXXX if you require any further information or documentation to proceed with the investigation. I am committed to cooperating fully with your office to resolve this matter and to protect my privacy rights.
Company Response:
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I am writing to file a formal complaint against American Express regarding their unauthorized sharing of my nonpublic personal information with non-affiliated third parties and consumer reporting agencies. I have taken appropriate steps to exercise my rights under 15 USC 6802 of the Gramm-Leach Bliley Act ( GLBA ) to opt out of such information sharing and I believe my privacy rights have been violated. On XXXX XXXX XXXX, I notified America Express that I am opting out of any and all authorizations, whether written, unwritten, verbal, or non0verbal, for the sharing of my nonpublic personal information with non- affiliated third parties, including consumer reporting agencies, for any purpose other than those necessary to provide me with financial products or services. I provided this opt-out notice in accordance with the legal requ irements outlined in 15 USC 6802 and I have retained documentation of my communication with the institution. Despite my explicit opt-out request and my clear assertion of my rights under the GLBA, I have reason to believe that American Express has continued to furnish my nonpublic personal information to non-affiliated third parties and consumer reporting agencies without my consent. This un-authorization sharing of my personal information constitutes a serious violation of my privacy rights and a breach of federal law. I am deeply concerned about the potential consequences of this un-authorization sharing, including the potential for identity theft, fraud, or other financial harm. I kindly request that the Consumer Financial Protection Bureau investigate this matter thoroughly and take appropriate action to ensure that American Express complies with all federal regulations and laws, including the GLBA, to protect the privacy and information security of consumers like me. Additionally, I would appreciate regular updates on the progress of this investigation and any actions taken to address the violations committed by American Express. Please feel free to contact me at XXXX or XXXX if you require any further information or documentation to proceed with the investigation. I am committed to cooperating fully with your office to resolve this matter and to protect my privacy rights.
Company Response:
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Problem getting a card or closing an account
Subissue: Trouble getting, activating, or registering a card
Consumer Complaint: I am the victim of a phishing scam, which began on Friday, XX/XX/2023. I was led fraudulently to believe that I owed a merchant money but that I could repay the debt by purchasing American Express and XXXX gift cards. I realized that I was being scammed a day or so later. I tried unsuccessfully to block the use of the XXXX gift cards, but they had already been redeemed. I called American Express and successfully blocked access to XXXX gift cards worth a total of {$1400.00}. Realizing the next day that the scammers possession to all the pertinent numbers to all of the cards made them susceptible to his unblocking them, I called American Express again and requested replacement gift cards. A phone agent asked me to provide the serial number on the back of each of the cards in my possession ; I did so orally with him. He provided me an email address, XXXX, and a case number ( XXXX ), instructing me to send an email to this email address and to attach a pdf copy of the front and back of my drivers license. He did not ask for any additional information. He advised me that because of the number of cards I was asking to have replaced, the resolution of my case could take up to 30 days, a point stated in the acknowledgment email. When I called XXXX ( XXXX XXXX XXXX ) a little more than two weeks later for an update on my case, I was told that it remained unresolved. On Friday, XX/XX/XXXX, I called XXXX to learn how or whether my case had been resolved. I gave the agent my case number and number. After putting me on hold, the agent returned to the call and repeated the request of the agent who had opened my case 31 days before and taken my information : would I please email a pdf copy of the front and back of my drivers license. I told him I had already done so a month before. I asked to speak to someone in charge at American Express ; he transferred me to his supervisor, who required five attempts to take my name, address, phone number and email address. Finally, she said I would need to send copies of the front and back of all of the compromised cards in question plus the receipts. I asked ( rhetorically, in fact ) why I was being asked for this information now, at this point of the resolution process. Accepting as evident what I had suspected all along, especially given other consumers online comment about deceptive and fraudulent practices at American Express that my case was not being handled in good faith I terminated the call. American Express is attempting to take the place of the original phishing scammer, seeking to keep the {$1400.00} I had spent on American Express gift cards.
Company Response:
State: NY
Zip: 12590
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: An American Express card was opened in my name. Someone fraudulently charged {$15000.00} in transactions to this card.
Company Response:
State: CA
Zip: 92708
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I was given a {$500.00} Amex giftcard but it doesn't work anywhere
Company Response:
State: NY
Zip: 11228
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I was gifted an Electronic American Express Gift card ( card ending XXXX ) from my employer with a value of {$250.00}. I registered the card and have not been able to use the card at any retailer ( online or in person ). I called American Express and they advised me that many retailers no longer accept the card. I asked if they could send me a physical card to present at a store, in the hopes that it would alleviate the issue- I was advised they could not. I now have a card that I can not use.
Company Response:
State: FL
Zip: 33411
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-16
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My wallet was stolen and all my personal information with my ID was used to get a credit card and make purchases. I have reported this to American Express for over a year. I call every week and I have verified that they have been lying to me. I have been told not to make payments on the card and just wait. They have been reporting me for not paying my bill and ruining my credit.
Company Response:
State: FL
Zip: 32401
Submitted Via: Web
Date Sent: 2024-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-16
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: Im being lied to by American Express Credit Card. I am a victim of identity theft and I am being told over and over not to worry. I have verified they are lying to me.
Company Response:
State: FL
Zip: 32401
Submitted Via: Web
Date Sent: 2024-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Amex should reconsider my dispute. You only refunded tax ( {$110.00} ) of the entire ticket. Item : Chaged on XXXX XXXX by XXXX XXXX XXXX {$1400.00}. First, XXXX XXXX ( XXXX ) attached the file as evidence that I canceled the non-refundable ticket on XX/XX/XXXX. But the thing is that I have not cancelled the ticket. My ticket got cancelled by the XXXX. As indicated in my statement, I initially purchased my ticket for XXXX on XXXX on XXXX XXXX, XXXX, at a cost of {$1400.00} After that, I decided to upgrade my ticket for business class on XXXX XXXX XXXX on XXXX. The problem was that the website on that day, XX/XX/XXXX, was very unstable and it seemed that it didn't get through my charge on the first try. Also, As you know, the ticket price is variable depending on times, so. I thought my Amex card had some technical problems, so I chose to use my XXXX XXXX card. However, I was still unsuccessful. I got confused initially, but luckily, XXXX sent me email about my upgrade on that day, a few minutes later. My AmEx card was charged {$750.00} for my upgrade. You can see my charge in my XXXX XXXX. So, I felt very satisfied. But, unbelievably, I discovered that XXXX charged another {$660.00} to my XXXX visa card a day later. Obviously, I called the XXXX and explained about duplicated charge and asked them to cancel the duplicate charge on my XXXX XXXX card. The agent at the XXXX also wants me to contact XXXX, and XXXX has to contact XXXX because I upgraded through XXXX. I contacted XXXX and confirmed my upgrade and discussed the duplicate charge for the XXXX. I requested urgently that they cancel the duplicate upgrade and they made a commitment to do so. I called every possible agent, including XXXX, XXXX XXXX, and XXXX XXXX cards, to ensure that my upgrade status was confirmed and to cancel the duplicate charge. Everything appears to be fine until the travel date of XXXX XXXX. I departed from the airport on XX/XX/XXXX to travel to XXXX, XXXX. The agent at the front desk informed me that they were unable to locate my e-ticket. I called XXXX and they also got confused. They didn't even figure out for a while. I spent an hour talking to them. The XXXX contacted the XXXX and discovered that they had cancelled my entire ticket, not just the duplicate charge. I was very upset and disappointed. It was only 1 hour left to my departure to XXXX. The XXXX agent informed me that my upgrade charge would be cancelled and the entire ticket price would be refunded. ACTUALLY, XXXX RECOGNIZED THEIR MISTAKES AND REFUND THEIR ENTIRE FEES. I finally got the new ticket on XX/XX/XXXX on your Amex travel website since I have a credit there. I have evidence that I purchased an airline ticket on XX/XX/XXXX and traveled to XXXX on the same day since I purchased the ticket on your Amex travel site. This is contextual evidence. If I canceled my ticket on XX/XX/XXXX, which is what XXXX XXXX suggested, why did I purchase my ticket on XX/XX/XXXX and travel on the same day? Does it make sense? Who else travels internationally by purchasing a ticket on the same day? It doesn't make sense... The XXXX XXXX accidently or intentionally canceled my entire ticket, not only the duplicate charge. So, I don't have any responsibility to pay for the amount of {$1400.00}. Also, Amex should reconsider my dispute. You only refunded tax ( {$110.00} ) part.
Company Response:
State: OH
Zip: 442XX
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A