Date Received: 2021-08-26
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: Im very hurt with bluebird card I have over {$11000.00} available to my account. I was supposed to get a new place and pay bills and car I went to the atm to withdraw some cash and I received an email saying that my account is suspended. Theres no number neither email To contact. They want me to send a mail to Georgia. Im XXXX today because of bluebird American Express. It hurt. Im in pain. I havent done nothing to have my account suspended I have been with this business for more than 6 years. I dont even have $ $ $ to eat food. Please help me put
Company Response:
State: CA
Zip: 953XX
Submitted Via: Web
Date Sent: 2021-08-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-26
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Was notified via phone message from " American Express fraud department '' someone had tried to open an account in my name, was asked to verify my social security number, name, and date of birth. After two attempted phone calls back to American Express, I retrieved a safe phone number I thought from American Express website I did verify my name, date of birth, and only the last 4 digits of my social security number. The date was XX/XX/2021. I ran a credit report today XX/XX/2021, it shows a " Hard Inquiries '' on XX/XX/2021, from AMEX as well as XXXX XXXX/XXXX on the same day. I did NOT request to open either of these accounts. I will attempt to notify American Express again. Thank you
Company Response:
State: AL
Zip: 35235
Submitted Via: Web
Date Sent: 2021-08-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-26
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: In XXXX of this year I received a promotional offer from American Express to apply for a 4.00 % interest rate on purchase for 12 moths. I called the 800 number to do so and provided them with the promotional code. The AMEX rep could not find it. It took her about 15 minutes and she found it but said she could not process it and sent me to their website. I look into the website and under their promotional offers and could not locate. I called back and was told I could scan the offer bar code which I did but it would not come up. I registered a complaint and received a call about 2 weeks later. The AMEX rep apologized, took down my information and said they would get back to me which they never did. I was going to put a golf club purchase of {$1200.00} using this promotional offer. I did not. I actually put it on my AMEX and paid if off the following month.
Company Response:
State: TX
Zip: 77365
Submitted Via: Web
Date Sent: 2021-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-25
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I received my monthly bill showing several charges for extra airline luggage we checked on a flight to XXXX Ohio on XX/XX/XXXX and to XXXX on XX/XX/XXXX. The amounts were {$100.00} each way. In XXXX AMEX asked me to upgrade my credit card which would increase my annual membership {$150.00} per year. One of the caveats to this was I would get {$100.00} credit on anything I purchased with the airline if I used my AMEX card to book the flight which I did. I was given this in XX/XX/XXXX but when I called about my {$100.00} credit for this for the XX/XX/XXXX charges I was told that I had to register the airline with AMEX to get this. I was never told that and if I was, I would not have taken it because I fly different airlines depending on costs, layovers, etc. Their response was they would not give the {$100.00} credit and when I told them to downgrade my card so I would not pay the extra {$150.00} per year, I was told I would have to go with a standard AMEX XXXX card. I have been a loyal, on time paying Gold Card member since XXXX. I would think that 31 years of loyalty would be something but instead it is okay we will charge you more, not honor what we told you and if you don't like it we will downgrade your card. I guess since I pay it off monthly they are not making enough money off me.
Company Response:
State: TX
Zip: 77365
Submitted Via: Web
Date Sent: 2021-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-25
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I had ordered a shirt and two wallets from XXXX XXXX back in XX/XX/XXXX for the amount of {$1200.00} being charged on my gold American Express card. The signature was required which is great because my parents were home. I got home from work and the box was tampered, it had a slit on the side with tape.. i took pictures before i even opened the box. As i was opening the box i started to take more pictures because i noticed the only thing inside was the wrapping paper and thats all. None of my items that i ordered were there and so i then called to see what was going on and my American Express opened a dispute on this, i just got rebilled for the full amount Im not sure why and i dont understand how either. They spoke to someone in the dispute department and told me that XXXX said on their end that the package was delivered. YES the box was delivered but with nothing inside and it was tampered. How is that my problem? I dont understand how i have to be liable for something i never received. I still have the pictures i took so Im attaching them to this. Thankyou
Company Response:
State: TX
Zip: 78108
Submitted Via: Web
Date Sent: 2021-08-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-25
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
Company Response:
State: FL
Zip: 33064
Submitted Via: Web
Date Sent: 2021-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-25
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Dear American Express, The account of American Express on my credit report with 3 CRAs are inaccurately published. This account has been closed in XXXX XXXX. A charge off account can not have any activities after the closed date. CRA and furnisher stated the information has been verified and reported accurately. But how come there are inaccuracies reported which is a violation to my consumer rights of FCRA. Furnisher must update CRAs and vice versa of changes. I need this account deleted immediately and update CRAs. See attachment of letters of Amex for verification of info. Also, I will need the procedures of this reinvestigation and identifications of data and persons who will be involved if this inaccurate tradeline is not deleted. 1. Account number is wrong ( XXXX ) 2. Date of last activity is wrong ( XX/XX/XXXX ) 3. Status date is wrong ( XX/XX/XXXX ) 4. Highest balance is wrong- ( XXXX ) 5. Balance is wrong ( XXXX ) 6. A charged of account can not have any activities after closed date of XX/XX/XXXX XXXX
Company Response:
State: MD
Zip: 20852
Submitted Via: Web
Date Sent: 2021-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-25
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: My card was lost. There is transactions I saw on my statement made on XX/XX/2021 to XX/XX/2021. These were not made by me. I have try to dispute all these transactions with Bluebird American Express twice so far and they have deny me. They have taken almost 10 days both times to just deny me. I have open the dispute again a third time and need help. I feel like they are trying to keep my money. I have read so many reviews of them denying people 's claims for no reason when there is clearly unauthorized transactions. I had to get a whole new card because mine was lost. I'm just trying to get the funds back that were unauthorized between XX/XX/2021 to XX/XX/2021.
Company Response:
State: WA
Zip: 98229
Submitted Via: Web
Date Sent: 2021-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have filed a dispute in regards to the incorrect items on my credit report. I has been well over 30 days and I have not received any investigation results.
Company Response:
State: NJ
Zip: 07008
Submitted Via: Web
Date Sent: 2021-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-24
Issue: Trouble using the card
Subissue: Trouble getting information about the card
Consumer Complaint: 1. I require *all* transaction information on my account ending in XXXX, subsequent to the XX/XX/2021 statement period. 2. My account was closed by American Express on XX/XX/2021. 3. As a result, I lost all access to online transaction information. 4. Additionally, telephone customer service can provide no transaction information. 5. In connection with three prior CFPB complaints regarding the remaining funds in the account, which were finally remitted to my bank, American Express provided me with all statements on the account through the statement for the period ending XX/XX/2021. 6. However, there appear to have been a great many transactions for which I still have no record, for the time period from XX/XX/2021 to XX/XX/2021. 7. I require this information for my accounting purposes. 8. I was never provided a statement for what would have been the period ending in XX/XX/2021. 9. I have absolutely no access to this information which has been permanently withheld from me by American Express.
Company Response:
State: GA
Zip: 30314
Submitted Via: Web
Date Sent: 2021-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A