Date Received: 2022-09-28
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Received email on XX/XX/2022 from American Education Services with faulty and misleading information including IN BOLD or HIGHLIGHTED text that makes the message appear super misleading, faulty, and fraudulent about student loan forgiveness and then directs consumers to apply to re-finance their student loans at what would most likely be MUCH HIGHER INTEREST RATES with HIGHER monthly payments.
Company Response:
State: IA
Zip: 52302
Submitted Via: Web
Date Sent: 2022-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-28
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I elected to resume my payments but was informed by the Department of Ed that my payments would not be counted as direct payments toward XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I have made 117 qualifying payments. Also, the form lists that I have to make 121 qualifying/direct payments, but the federal requirement is only 120 direct/qualifying payments. The Department of Ed will not correct the determination letter or respond to my dispute regarding the calculation of qualifying payments.
Company Response:
State: DE
Zip: 19702
Submitted Via: Web
Date Sent: 2022-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-28
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have been in good standing with my student loans since I graduated with my XXXX in 2001. I have been paying student loans with interest for over 20 years. I had XXXX and XXXX loans. Since the Income Based Repayment plans were announced, Ive been on that plan and its saved me because I dont make much money ( Im presently a XXXX XXXX XXXX ). However, since Biden has announced relief and this PSLF waiver which I completed, my service provider - American Education Services- recently stated to send me emails which report I wont qualify for earned loan forgiveness due to my loan status unless I consolidate my loans further m. But, if I do that, my provider tells me I wont be allowed to stay on the Income Based repayment and my payments shoot up to more than my mortgage. I also already DID consolidate my loans through my service provider American Education Services and presently only have one monthly payment. American Education Services did not provide information about the student loan relief until recently, it didnt say why my loans were excluded from COVID relief until recently and now it tells me I have to get off my IBR plan before XX/XX/XXXX or I wont receive loan forgiveness. Despite my working at non-profits my whole life and paying my loans for over 20 years and yet now owing XXXX of XXXX more than I did before, it seems there is no way Ill ever pay these loans off. I should have been an investment banker, I guess.
Company Response:
State: WI
Zip: 53212
Submitted Via: Web
Date Sent: 2022-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-28
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I contacted XXXX XXXX XXXX to ask about a payment transcript they sent to me after my loans were taken out of default due to my paying the loans through a bankruptcy. I asked why the payment transcript showed that my payments made during the pandemic had been reversed back to me, but I never received them. The Customer Service rep told me that they had reversed my interest on the loan due to the COVID forbearance, but not the actual payment. I asked for a record or statement of this to be sent to me in writing. However, I never received anything in writing from the company after receiving the initial transcript. The next time I called I was told to contact FedLoan Servicing as my loan had been transferred to that company. On my first contact with FedLoan Servicing, I was told that my account had been transferred & that I was eligible for the refund of payments made during the COVID forbearance. The agent took my information & told me a check would be sent to me in the mail. After over 6 weeks of waiting for the refund, I called again & was told I didnt qualify for the COVID forbearance because of the type of loan I had. I asked why did my original loan servicer, XXXX, send me a transcript with COVID forbearance written all over it, but could not get a straight answer.
Company Response:
State: TX
Zip: 75115
Submitted Via: Web
Date Sent: 2022-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-27
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I have a previous complaint with this company and they relayed a partial amount. I spoke with someone at the company and they told me it would still be coming to my bank but couldnt give me any confirmation that was true. It has been over a month since I spoke with them and I would like my remaining XXXX $ still not repayed to me.
Company Response:
State: NY
Zip: 119XX
Submitted Via: Web
Date Sent: 2022-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-27
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I requested a refund for my student loans from Fedloan Servicing over a month ago. I am entitled to a full refund of all payments made during COVID pandemic by law per the CARES ACT. Fedloan Servicing is saying that this will take 150 days to process and that I may STILL BE DENIED. I NEED this money and it is my right by law to get a refund. Thank you CFPB for standing up for the little guy.
Company Response:
State: TX
Zip: 77429
Submitted Via: Web
Date Sent: 2022-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-28
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I called federal loan servicing at XXXX on XX/XX/XXXX. I spoke with a woman ID # XXXX who told me the refund request was sent on XX/XX/XXXX for a total refund of {$9400.00}. She told me it would take 2 weeks to 2 months to process and that it would go to my checking account that I used to pay off my student loans during the forbearance/pandemic period. A few weeks later I spoke with ID # XXXX ( XXXX XXXX she had no idea what I was talking about and when I asked for a confirmation email and I git an email just stating a ticket was closed. Today I spoke with another woman, she was so rude! Unprofessional argumentative and unkind! She, like the last " specialist '', had no idea about my right to get the loans I paid during the pandemic refunded to me. She proceeded to tell me how wrong I am, that I'm explaining it wrong, that I don't know what I'm talking about, questioning why I don't want my loans to stay paid. I finally copped an attitude back and told her the call was being recorded and she said mine was too, I hope it gets replayed. I called today XX/XX/XXXX at XXXX. I still have no idea what the status of my loan payment refund is. I wrote an email to them explaining what I need. This is a lot of money, I'm trying to get the money I paid towards my loans refunded so I can apply for the loan forgiveness programs before its too late. My user name is XXXX dob XX/XX/XXXX email XXXX XXXX
Company Response:
State: CA
Zip: 953XX
Submitted Via: Web
Date Sent: 2022-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-26
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: In response to complaint XXXX, I made a {$12000.00} payment to Fedloan which still has not been applied to my loan balance since the complaint. Fedloan responded that it can take several weeks for the payment to show up, which is not a concrete deadline. The payment was an ACH payment which took one day to be withdrawn from my bank account. There is no concrete deadline or date provided to me at which point I should see this payment post. In response to Fedloan saying my payment was sent to aidvantage, aidvantage has no record of my payment and my loan balance has not changed since my payment on XX/XX/XXXX.
Company Response:
State: NY
Zip: 111XX
Submitted Via: Web
Date Sent: 2022-09-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: I originally submitted a dispute with XXXX based on an inaccurate balance in a credit report requested on XXXX XXXX XXXX (attached as XXXX Report XXXX XXXX). On page 49 of this report, my total balance for one of my student loans with FedLoan was displaying as XXXX with a balance update date of XXXX. This amount was incorrect because I made a payment bringing my balance down on XXXX, which was not being reflected by XXXX while it was being reflected by FedLoan (proof of payment attached as XXXX Payment XXXX. As of XXXX, my FedLoan balance on this loan sequence became XXXX. I have a letter confirming this from FedLoan (attached as XXXX XXXX XXXX Copy of XXXX letter.pdf). I filed a dispute Report XXXX with XXXX because of this discrepancy. Upon completion of the investigation, XXXX correctly updated the balance of the loan sequence to XXXX on page 49 of my updated credit report (attached as XXXX Report XXXX). At the same time however, they added a comment on page 51 stating "Completed investigation of FCRA dispute - consumer disagrees." Based upon my Internet research, this appears to be a comment used when a customer disputes the reinvestigation of a dispute that is not in their outcome. This was never the case in this situation. As such, I believe the incorrect comment/compliance code was used in this situation and, unless correctly updated, is potentially disparaging of my character. On XXXX at approx. XXXX XXXX I spoke via phone with XXXX from XXXX. During the call, XXXX mentioned that the comment originated from FedLoan and there wasn't anything XXXX could do about it. He also mentioned that there is additional information in my credit report that I am unable to see as a consumer. I immediately followed up with FedLoan Servicing, and spoke with XXXX (employee ID XXXX) at approx. XXXX XXXX XXXX mentioned that she could not see any correspondence regarding my account since XXXX XXXX XXXX and that the last action on my account was the payment I made on XXXX XXXX XXXX. She mentioned that there was no record of submitting the comment/compliance code in question to XXXX She mentioned that there was nothing more FedLoan Servicing could do and I would need to resolve this with XXXX. I also inquired whether XXXX would be able to assist as my account transferred on XXXX, but I have been unable to reach XXXX successfully due to systems not having my account information or excessive wait times to speak with a representative.
Company Response:
State: GA
Zip: 30341
Submitted Via: Web
Date Sent: 2022-09-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-23
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I contacted Fedloan a month ago about receiving a refund for payments made to them during the COVID pause. This particular loan was paid off to Fedloan during that time as well as a portion of another payment to that same loan. I explained to them that because I paid off the loan before my loan servicer was changed to XXXX, that Fedloan would need to submit the request to the department of education. They understood/agreed and said that they would submit the request but apparently have still not done so a month later. I have contacted them 3 times since that first call and they refuse to give any more information than " my request has been received. ''
Company Response:
State: UT
Zip: 84108
Submitted Via: Web
Date Sent: 2022-09-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A